Re: [rt-users] New queues not appearing in queue list
Have you tried to relogin after creating them? Do they appear after relogin? 2009/8/25 David Hooton david.hoo...@platformnetworks.net Hi All, We’ve got RT, RTIR and RTFM installed together and for some reason when I add new queues they aren’t showing up when I try to assign tickets to them. They do appear in the “quick search” box on the right of the front page, but they don’t appear anywhere in the new ticket creation options, or if I open an existing ticket and try to assign that ticket to a different queue. Kind Regards, David Hooton Managing Director Platform Networks www.platformnetworks.net *3G wireless data solutions from Platform Networks - Ask me for more information*** ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Using https in web interface results sometimes in Bad Request
Benno,
Thanks for the investigation - that throws more light on it. We were using http
internally and https externally - I think I may just patch my systems as per
your test and use https 100% of the time, the server is not particularly
heavily loaded so it should not be a big problem. How did you decide to proceed
and have you had any more feedback on the if statement?
Best regards
James
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Benno Overeinder
Sent: 17 July 2009 16:45
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Using https in web interface results sometimes in Bad
Request
Hi Ruslan,
On 07/16/2009 10:42 PM, Ruslan Zakirov wrote:
Do you use both http and https?
Yes, for testing purposes I have used both http and https. http works
fine, also for the Redirect subroutine in Web.pm.
For testing/debugging, I have removed the if-then-else statement and
just hardcoded the $uri-scheme('https') in Redirect. Then https works
like a charm, but now using http and a redirect happens, http is
promoted to https by the hardcoded $uri-scheme('https'). As expected
of course. :-)
Best,
-- Benno
--
Benno J. Overeinder
NLnet Labs
http://www.nlnetlabs.nl/
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Re: [rt-users] Connect RT to Active Directory
On Tue, 25 Aug 2009 15:08:25 +1100 olivier.villege...@sic.nc wrote: Hi, I'm trying to connect RT to my ActiveDirectory. I have browse some forum but I haven't see the solution to my problem (heaven if some people seems have the same problem). Can you help me to solve the problem ? Or tell me where a beginner can find a very good tutorial ? Here is a copy of the error that I have in my browser. I attach a copy of my RT_SiteConfig to this mail. install_driver(DBI_DRIVER) failed: Can't locate DBD/DBI_DRIVER.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 1282) line 3, line 323. Stack: [(eval 1282):3] [/usr/lib/perl5/DBI.pm:634] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:440] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:218] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:356] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:106] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:25] [/opt/rt3/share/html/autohandler:256] Perhaps the DBD::DBI_DRIVER perl module hasn't been fully installed, or perhaps the capitalisation of 'DBI_DRIVER' isn't right. Available drivers: DBM, ExampleP, File, Gofer, Proxy, SQLite, Sponge, mysql. at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 440 _ Olivier VILLEGENTE Administrateur système réseau Société Immobilière de Nouvelle-Calédonie Tél : (687) 28.03.78 Fax : (687) 28.43.56 e-Mail : olivier.villege...@sic.nc Looks like you are missing DBD::mysql -- Tobias Lott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ticket creation from web interface fails
Hi, Upon creation of a ticket through the web interface I get the following error: Undefined subroutine RT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../lib/RT/User_Local.pm line 272. My staff has reported this error recently, but it might be related to an update from 3.8.2 to 3.8.4 as that is the last change that was made to our installation. In the wiki and lists I could only find this error in relation to LDAP authentication. We are in fact authenticating using LDAP (AD). Here is our full setup Apache/2.2.8 (Ubuntu) DAV/2 SVN/1.4.4 PHP/5.2.3-1ubuntu6.5 mod_ssl/2.2.8 OpenSSL/0.9.8g mod_perl/2.0.3 Perl/v5.8.8 Any suggestions as on where to start looking for a fix to this problem? I can see the routine ParseAddressFromHeader does not exist in /opt/rt3/lib/RT/EmailParser.pm. I have installed all perl mail functionality I could find using CPAN. Thanks a lot! -- Jac ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initiating tickets and entering tickets via forward
Hi Jonathan 1) Sometimes the students send an email directly to their instructor, rather than sending the email to RT first. We want those emails going through RT. If your instructors have access to a decent email client, they can bounce/redirect the message straight into RT. There's a great Thunderbird extension called Mail Redirect. It's built-in to old-school clients like mutt. We've just been forcibly moved to Outlook/Exchange and it's all gone pear shaped :-( 2) Instructors sometimes need to initiate a ticket with a student, as if the student was the requester (so that replies will go into RT, rather than to the instructor's private email address). I've got a similar requirement. After a little thought - how about setting up a new queue that uses a queue specific Autoreply template that does nothing more than include the original message? Instructor goes: New Ticket in - SpecialQueue fill in student as requestor set subject write message click send [RT sends the On Create Autoreply which is just the text that the instructor added] change queue to what it should be Anyone see an issue with that? Cheers Toby LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform postmas...@ccdc.cam.ac.uk and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Detecting differences between installs
On Mon, Aug 24, 2009 at 10:25:28PM -0400, Rich West wrote: Is there an easy(ish) way to determine what version of the perl modules are installed on each of these systems so I could attempt to sync the two? Or am I barking up the wrong tree here. I even went so far as to perform a complete clean install of the production tree and the two extensions that we are currently using, changing only the master RT_SiteConfig and the external auth RT_SiteConfig files to no avail. a first easy step is to compare what RT give you as a summary of configuration in RT web ui menu: Configuration-Tools-System configuration. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Connect RT to Active Directory
On Tue, Aug 25, 2009 at 03:08:25PM +1100, olivier.villege...@sic.nc wrote: Hi, I'm trying to connect RT to my ActiveDirectory. I have browse some forum but I haven't see the solution to my problem (heaven if some people seems have the same problem). Can you help me to solve the problem ? Or tell me where a beginner can find a very good tutorial ? Why are you doing this: require /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm; And then setting things manually? Just copy what you need and set it in your RT_SiteConfig.pm You appear to be loading the dummy example sql ExternalAuth option which defines: 'dbi_driver'= 'DBI_DRIVER' -kevin Here is a copy of the error that I have in my browser. I attach a copy of my RT_SiteConfig to this mail. install_driver(DBI_DRIVER) failed: Can't locate DBD/DBI_DRIVER.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 1282) line 3, line 323. Stack: [(eval 1282):3] [/usr/lib/perl5/DBI.pm:634] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:440] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:218] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:356] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:106] [/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:25] [/opt/rt3/share/html/autohandler:256] Perhaps the DBD::DBI_DRIVER perl module hasn't been fully installed, or perhaps the capitalisation of 'DBI_DRIVER' isn't right. Available drivers: DBM, ExampleP, File, Gofer, Proxy, SQLite, Sponge, mysql. at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 440 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Detecting differences between installs
On Mon, Aug 24, 2009 at 9:25 PM, Rich West rich.w...@wesmo.com wrote: That works as expected in the development environment. However, in the production environment, it gives up after the first command. Interestingly, when viewing the email within the RT web UI, every line (when submitted via the web form) has an extra carriage return in it, causing a blank line between each line. When I select to download the message (with headers), the message looks correct. I'm not convinced that this symptom isn't a red herring, but I thought it was worth mentioning. Extra carriage returns is a bit of a red flag. By chance, in your production environment are the emails being sourced from a windows client of some sort such that you get ^M^N end-of-line markers instead of ^N end-of-line markers (windows vs. unix)... If you washed the emails through dos2unix before feeding them to the mail command handlers, I suspect things would work normally again. Well.. maybe that's grasping at straws a little, but reading your email that's the first thing that came to mind for me. -Rob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initiating tickets and entering tickets via forward
2) Instructors sometimes need to initiate a ticket with a student, as if the student was the requester (so that replies will go into RT, rather than to the instructor's private email address). Again, right now they have to do this more-or-less manually by creating the ticket, changing requester, then reply to the ticket with their original information they wanted to convey. Is there a straightforward way to Why do they have to change requestor? Our users are able to specify someone else as the requestor upon ticket creation. They then need only reply afterwards. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Inbound E-mail to server
I'm making some progress on this but I'm still having problems. It looks like, depending on the queue (reply and comment e-mail addresses), you have to assign certain permissions. I'm reading this article: http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat Now, the problem seems to be that I can send e-mail from the RT Server mailgateway, but when I try it from Outlook (using the queue comment e-mail address in the FROM field), I get an e-mail from RT saying: Problem with the e-mail addresses and the queue. -Original Message- From: Eric Chatham Sent: Friday, August 21, 2009 15:34 To: Eric Chatham; 'Jerrad Pierce' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Inbound E-mail to server -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Eric Chatham Sent: Thursday, August 20, 2009 12:37 To: 'Jerrad Pierce' Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Inbound E-mail to server On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote, Try changing your subject line to [$Organization #ticket_id] No go. I even tried $rtname. Just to be clear, you're using the value assigned to these variable sin your site config, and not the literal strings '$rtname', correct? And a ticket with the ID you're using already exists? And the account you're emailing form has the necessary ACLs to write to the ticket? I created a file called mail and tried sending it to the rt-mailgateway but I receive an e-mail error. COMMAND: cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url http://clehbrtrckr01.broadvox.local MAIL Message: --- FROM: r...@server.domain.local TO: r...@server.domain.local Subject: [MIS #9] A test Test --- ERROR E-mail Message from the server: --- FROM: r...@server.domain.local TO: r...@server.domain.local Subject: Could not load a valid user RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. --- I'm guessing that r...@server.domain.local is not the same as RTUSER, root. Eric. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initiating tickets and entering tickets via forward
On Aug 25, 2009, at 7:57 AM, Toby Darling wrote: Hi Jonathan 1) Sometimes the students send an email directly to their instructor, rather than sending the email to RT first. We want those emails going through RT. If your instructors have access to a decent email client, they can bounce/redirect the message straight into RT. There's a great Thunderbird extension called Mail Redirect. It's built-in to old- school clients like mutt. We've just been forcibly moved to Outlook/ Exchange and it's all gone pear shaped :-( This works beautifully (and is SO much easier than what I was contemplating doing...). Thanks! 2) Instructors sometimes need to initiate a ticket with a student, as if the student was the requester (so that replies will go into RT, rather than to the instructor's private email address). I've got a similar requirement. After a little thought - how about setting up a new queue that uses a queue specific Autoreply template that does nothing more than include the original message? Instructor goes: New Ticket in - SpecialQueue fill in student as requestor set subject write message click send [RT sends the On Create Autoreply which is just the text that the instructor added] change queue to what it should be Anyone see an issue with that? This is a good idea. However, we have to support lots of classes, and I don't relish the idea of creating a second queue (with queue- specific templates) for each class. What I ended up doing this morning is customizing the global Autoreply template so that it detects to see if the ticket was created using the UI, and send a different sort of message to the student. But I don't like how I implemented this. I ended up having to essentially wrap my template in a big if statement, and do one thing if the original message contained received headers, and something else if not (got this from OnWebCorrespond in Wiki). This is messy, and will be VERY error prone when editing the text. Is there an easy way to simply chose a different template based on some condition for the autoreply? I'd basically just like to choose one template or another based on a simple test. Including the template (as in the ForkTemplate contribution on the Wiki) didn't work, since I had variables to evaluate in each template, and doing it as ForkTemplate suggests ends up just pasting the perl code in the sub-templates, rather than evaluating them. Maybe wrap the template I loaded in an eval statement or something? I am a perl newbie, so I'm at a bit of a loss. Cheers Toby LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform postmas...@ccdc.cam.ac.uk and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initiating tickets and entering tickets via forward
Including the template (as in the ForkTemplate contribution on the Wiki) didn't work, since I had variables to evaluate in each template, and doing it as ForkTemplate suggests ends up just pasting the perl code in the sub-templates, rather than evaluating them. Maybe wrap the template I loaded in an eval statement or something? I am a perl newbie, so I'm at a bit of a loss. Calling _ParseContent on your $obj instead of fetching the Content should work? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initiating tickets and entering tickets via forward
On Tue, Aug 25, 2009 at 14:47, Jerrad Piercejpie...@cambridgeenergyalliance.org wrote: Including the template (as in the ForkTemplate contribution on the Wiki) didn't work, since I had variables to evaluate in each template, and doing it as ForkTemplate suggests ends up just pasting the perl code in the sub-templates, rather than evaluating them. Maybe wrap the template I loaded in an eval statement or something? I am a perl newbie, so I'm at a bit of a loss. Calling _ParseContent on your $obj instead of fetching the Content should work? And if that doesn't work (if it does, the wiki should be updated), you might heed the last sentence of ForkTemplate: The .. effect could also be achieved through the clever use of $self-SetTemplate in CustomCondition. i.e; do your switching to pick a template in a scrip. You don't to save on repeated content amongst templates that way though. Untested example: my $trans = $self-TransactionObj; return 0 unless $trans-Type eq Create; $self-SetTemplate( $condition ? 'foo' : 'bar' ); -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initiating tickets and entering tickets via forward
On Tue, Aug 25, 2009 at 15:05, Jerrad Piercejpie...@cambridgeenergyalliance.org wrote: On Tue, Aug 25, 2009 at 14:47, Jerrad Piercejpie...@cambridgeenergyalliance.org wrote: Including the template (as in the ForkTemplate contribution on the Wiki) didn't work, since I had variables to evaluate in each template, and doing it as ForkTemplate suggests ends up just pasting the perl code in the sub-templates, rather than evaluating them. Maybe wrap the template I loaded in an eval statement or something? I am a perl newbie, so I'm at a bit of a loss. Okay, ForkTemplate has been updated with tested code that will handle inclusion of full-templates without twiddling any of RT's private bits. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Victor Da Fonseca/KW/ECS/SCHINDLER est absent(e).
Je serai absent(e) du 25/08/2009 au 27/08/2009. I'll be out of the office starting 25/08 afternoon and will be back on 27/08 morning. * Nota : Les informations contenues dans ce message sont exclusivement destineacute;es aux personnes nommeacute;es ci-dessus et peuvent contenir des donneacute;es confidentielles ou proteacute;geacute;es. Une erreur de transmission n'entraicirc;ne aucune renonciation agrave; la confidentialiteacute; de ces donneacute;es. Si vous n'ecirc;tes pas le destinataire preacute;vu de ce message, vous ecirc;tes informeacute;s que vous ne devez pas l'utiliser, le divulguer ou le copier, sous quelque forme que ce soit. Si vous avez reccedil;u ce courrier eacute;lectronique par erreur, merci de le supprimer ainsi que ses eacute;ventuelles copies et d'informer immeacute;diatement l'expeacute;diteur.br Notice : The information contained in this message is intended only foruse of the individual(s) named above and may contain confidential,proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you are not the intended recipient of this message you are hereby notified that you must not use, disseminate, copy it in any form or take any action in reliance of it. If you have received this message in error please delete it and any copies of it and notify the sender immediately. ** ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RFC: Winter RT Training location in Europe
Hi everybody, As many of you know, Best Practical sends me out a couple times a year to do public RT training classes, mostly aimed at RT administrators and developers. Generally, we do Boston, San Francisco and Somewhere in Europe. In the past, we've done european training Amsterdam, Berlin and Madrid. We've done a seperate one-day course with O'Reilly and UKUUG in London. We're currently trying to schedule a 1-2 day class for late January somewhere in Europe. I suspect that somewhere a bit on the southern side of things will be best (warmest), but I also know that while the Canary Islands are technically part of Spain, nobody's boss will send them to a training class in Gran Canaria. An ideal training locale will be easy to reach by plane from most of western Europe and navigable by attendees who may speak only English. It also needs to be somewhere your boss won't immediately decide is a beach holiday in disguise. Should we stay in Madrid? Try Barcelona? Go back to Amsterdam? Head somewhere else? If you think your employer might send 5 or more people, that's a good reason to make a suggestion. If you could reply to me _off list_ with suggestions of locales, I'd greatly appreciate it. Thanks! Jesse pgpOfO6DqLf1y.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New queues not appearing in queue list
:( yes that worked, sorry for the list noise! Kind Regards, David Hooton Managing Director Platform Networks www.platformnetworks.nethttp://www.platformnetworks.net 3G wireless data solutions from Platform Networks - Ask me for more information From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Tuesday, 25 August 2009 4:31 PM To: David Hooton Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New queues not appearing in queue list Have you tried to relogin after creating them? Do they appear after relogin? 2009/8/25 David Hooton david.hoo...@platformnetworks.netmailto:david.hoo...@platformnetworks.net Hi All, We've got RT, RTIR and RTFM installed together and for some reason when I add new queues they aren't showing up when I try to assign tickets to them. They do appear in the quick search box on the right of the front page, but they don't appear anywhere in the new ticket creation options, or if I open an existing ticket and try to assign that ticket to a different queue. Kind Regards, David Hooton Managing Director Platform Networks www.platformnetworks.nethttp://www.platformnetworks.net 3G wireless data solutions from Platform Networks - Ask me for more information ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.commailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Inbound E-mail to server
Now, the problem seems to be that I can send e-mail from the RT Server mailgateway, but when I try it from Outlook (using the queue comment e-mail address in the FROM field), I get an e-mail from RT saying: From?? You should be sending mail *to* the correspond or comment address *from* a legitimate user. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unanswered question var directory has lots of txt files
This might be an easy configuration option I am missing ? Help I have a ton of entries in my RT *var* directory like *var*/EtAdLbtGpw/part-5014-176.*txt* - which contain automated *email*replys. Do I need to keep all of these entries? Can I disable this? Thanks! Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] HELP with RT API
I'm in a mess trying to figure out why RT:API will NOT put dates in the Ticket record when I read an input file. It's a known feature of RT e.g; http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Unanswered question var directory has lots of txt files
On Tue, Aug 25, 2009 at 19:09, Matt Hooverm...@hoov.net wrote: This might be an easy configuration option I am missing ? Help I have a ton of entries in my RT var directory like var/EtAdLbtGpw/part-5014-176.txt - which contain automated email replys. Do I need to keep all of these entries? Can I disable this? See MIME::Entity In my experience everything RT makes in var is disposable; as var has traditionally meant, until recent times when distros began moving lots of other stuff there. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
