Re: [rt-users] Assets in Dashboard
Hello Torsten, Hi Seth, we are not on 3.8.x yet but i think the dashboards are also using saved searches. at can create saved searches and you can load them like the ticket saved searches. i can send you on monday some piece of code we use to display also asset saved searches, possibly you can use this for your dashboards. torsten Would you mind posting it to the list so that other people can use it too. I'm interested too in how that can be done. Thanks in advance, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] use SLA extention
I use RT 3.8.x, i have already install SLA extension for rt, but there are tiny tutorial modul for this extension. do you have some tutorial source so i can use this extension well? i really need this extension.. thanks -- Regards, Rahman Desyanta i n f i n i t y . s o l u t i o n (www.infi-nity.com) - pt. vikasa infinity anugrah bsd city sektor 14 - ruko golden madrid g/9 - tangerang 15321 - indonesia t: +62 (21) 5316 4796 f: +62 (21) 5316 4797 m:+62 815 5584 88878 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] use SLA extention
Rahman, Have you read modules documentation [1]? This doc is full of examples and use cases. [1] http://search.cpan.org/dist/RT-Extension-SLA/lib/RT/Extension/SLA.pm On Mon, Oct 5, 2009 at 12:21 PM, Rahman Desyanta rahman.desya...@infi-nity.com wrote: I use RT 3.8.x, i have already install SLA extension for rt, but there are tiny tutorial modul for this extension. do you have some tutorial source so i can use this extension well? i really need this extension.. thanks -- Regards, Rahman Desyanta i n f i n i t y . s o l u t i o n (www.infi-nity.com) - pt. vikasa infinity anugrah bsd city sektor 14 - ruko golden madrid g/9 - tangerang 15321 - indonesia t: +62 (21) 5316 4796 f: +62 (21) 5316 4797 m:+62 815 5584 88878 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Assets in Dashboard
Hi Joop, Seth;
as i said in my last mail, we are not on 3.8.x but the attached tiny files
we added to at at a glance page where a user can load a asset saved search.
The important part is the: my @user_attrs =
$session{'CurrentUser'}-UserObj-Attributes-Named('AssetSavedSearch');
user objects saved search of type AssetSavedSearch, possibly you can add
this to RT's dashboard system.
Attached a GroupSearchList and a SavedSearchList (both based on Steve
Turners SavedSearchLists for rt). We have added this to AT's index.html
page.
Torsten
2009/10/5 Joop joopvandew...@mococo.nl
Hello Torsten,
Hi Seth,
we are not on 3.8.x yet but i think the dashboards are also using saved
searches. at can create saved searches and you can load them like the ticket
saved searches. i can send you on monday some piece of code we use to
display also asset saved searches, possibly you can use this for your
dashboards.
torsten
Would you mind posting it to the list so that other people can use it
too. I'm interested too in how that can be done.
Thanks in advance,
Joop
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
GroupSearchList
Description: Binary data
SavedSearchList
Description: Binary data
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Re: [rt-users] occasionally missing metadata
On Wed 30.Sep'09 at 14:05:39 +0200, Bernhard wrote: Hi, running RT 3.8.4 on CentOS 5.3 and MySQL 5.0.45 had this issue twice recently - a ticket would miss the mail itself even though it would display attachments. no date, no history, no body, no mail. mails came from gmail and hotmail.fr - with some special characters in the subject and double quotes in one case, the other one doesn't even show a title / subject. did anyone experience something like this as well? If you poke in the attachments table, is the content there? Best, Jesse any hint would be greatly appreciated! cheers, bernhard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpkomMWjCLgi.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] QuickSearchSummary
Hello, I use rt 3.8.2 and I need help. I want to display the status resolved on the quickshearchsummary. Example: QueueNewOpenResolved Support5 102 IT3 5 4 Thanks, -- Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearchSummary
On Mon, Oct 05, 2009 at 04:46:32PM +0200, Alexandre PIASER wrote:
Hello,
I use rt 3.8.2 and I need help.
I want to display the status resolved on the quickshearchsummary.
Example:
QueueNewOpenResolved
Support5 102
IT3 5 4
You have to copy share/html/Elements/Quicksearch to local/html/Elements,
then modify this one to add resolved status as it use only
ActiveStatuses by default.
then clear your mason cache (rm -rf /var/masonf_data/obj) and
restart your webserver.
Adding the following line at end of file (before /%INIT) should to the
trick:
push @conditions, { cond = Status = 'resolved', name = loc('resolved') };
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[rt-users] OT: Kudos to Jesse
I want to extend much kudos to Jesse for being a steward of Perl 5.11.0 in addition to his efforts on RT. http://www.nntp.perl.org/group/perl.perl5.porters/2009/10/msg151376.html Hip-hip-hooray! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Request for RT briefing/demo slide deck
Hello All, Has anybody briefed their employer about what/how RT works and why it is a good option to move to this particular product? I'm going to be giving a briefing about RT tomorrow and am currently coming up with some slides however if there is someone out there who wouldn't mind sending along what they've already done it may help speed up the process. Thank you, Drew ___ Drew Hayes Network and Systems Engineer Advanced Technical Computing Center 703.983.5595 (office) 703.983.7228 (Lab) drha...@mitre.orgmailto:drha...@mitre.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 302 Error
Hi, I've installed RT 3.8.5, and when I try to create a user via command line, I get this error: rt: Server error: Found (302) It does not log anything. Thanks in advance. -- Sergio Roberto Charpinel Jr. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.5 : User logged out on 'simple search' or ticket creation.
I'm trying to upgrade my installation to 3.8.5, but early testing showed a rather odd bug that I don't see mentioned elsewhere in the list. Once logged in, if a user goes to 'Simple Search', enters a numeric search term, then presses enter, they are logged out and sent back to the login screen. Oddly, this does not occur if they search for a username or subject term, or if they click the search button rather than pressing enter. If they re-authenticate, they then go directly to the requested search results. This also applies to the search box on the home page, and happens reliably. Worse, the same thing occurs whenever a user creates a new ticket. Has anyone else run into this problem before? Any ideas where I could be looking for the solution? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::SLA -- problems
Hi All,
I finally got time to come up with a solution to the problem I was having.
sub IsApplicable {
my $self = shift;
return 0 unless $self-SLAIsApplied;
my $type = $self-TransactionObj-Type;
if ( $type eq 'Create' || $type eq 'Correspond' ) {
if ($self-TicketObj-FirstCustomFieldValue('SLA') eq 'Severity 4'){
return 0;
}
if ($self-TicketObj-FirstCustomFieldValue('SLA') eq 'Severity 1'
|| $self-TicketObj-FirstCustomFieldValue('SLA') eq 'Severity ...
return 1;
}
else {
return 0;
}
}
return 1 if $self-IsCustomFieldChange('SLA');
return 0;
}
This does excactly what I want it to do.
Skips setting the Due date for Sev 4 tickets.
and sets the due dates on the rest.
Thanks,
Bill Graboyes
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Re: [rt-users] Web interface configuration question
Bennett, Bevan (IS) wrote: # RT Stuff Alias /rt/ /opt/rt3/share/html/ Alias /rt /opt/rt3/share/html/ Alias /helpdesk/ /opt/rt3/share/html/ Alias /helpdesk /opt/rt3/share/html/ NameVirtualHost *:80 # Tried 443, no-go VirtualHost *:80 # Ditto ServerAdmin Certified_Today[at]Easyrider.com ServerName backup.easyrider.com DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script .fcgi Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Pass through requests to for noauth Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost Hey, my mailing-list membership isn't up yet, but I think I can help you. This is a close translation of what we have to enable what you're looking for. What you want is something like this: # Allow access to the RT html area Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Keep your core system core VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html # Now add the handlers and aliases for RT, *to the RT location* Alias /rt /opt/rt3/share/html/ Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location Location /rt/NoAuth/images SetHandler default /Location /VirtualHost Thanks VERY much for the concise instructions Bevan! Just what I was hoping for. Unfortunately, your example didn't work :( I think you are on the right track and I have previously tried combinations very close to yours based on various threads I've read on this topic. I think it's the location section that's causing problems. If I comment it out, I get the BP almost there page. With it in there, I get an internal server error. The server name is not yet registered in DNS... don't know if that's a factor. I toggle the WebPath and WebBaseURL settings for each test iteration with no change in results. Doing an httpd restart each time, of course. I changed httpd.conf to look EXACTLY like your example and when it didn't work I tried various combinations so as to not bother the list without fully trying to fix this on my own. /opt/rt3/etc/RT_SiteConfig.pm: # - START --- #Set($WebPath , ); Set($WebPath , /rt); Set($WebPort , 80);# + ($ * 7274) % 32766 + ($ 1024)); #Set($WebBaseURL , http://backup.easyrider.com:$WebPort;); Set($WebBaseURL , http://localhost:$WebPort;); Set($WebURL , $WebBaseURL . $WebPath . /); #-- END --- /etc/httpd/conf/httpd.conf: # - START - # Allow access to the RT html area Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Keep your core system core VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html # Now add the handlers and aliases for RT, *to the RT location* Alias /rt /opt/rt3/share/html/ # Enabling the following produces an internal server error page # Commenting it out gives a BP almost there page # Location /rt #SetHandler perl-script #PerlResponseHandler RT::Mason # /Location Location /rt/NoAuth/images SetHandler default /Location /VirtualHost # Experiment end # - END -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web interface configuration question
When you get the internal server error, what shows up in your webserver error_log? The big difference I see between your original and mine is that you have a ScriptAlias instead of a SetHandler. It looks like you're configured to use fastCGI (via the scriptAlias) rather than mod_perl (like I am), which would indeed lead to internal server errors. Looking at the fastcgi config docs, you probably want something closer to this: That, along with your Webpath /rt, may do the trick. # Allow access to the RT html area Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Keep your core system core VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html # Now add the handlers and aliases for RT, *to the RT location* ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi Location /rt AddDefaultCharset UTF-8 SetHandler fastcgi-script /Location /VirtualHost Yep! Any improvement is a good thing :) And all of the credit goes to you since I have been pretty much spinning my wheels for 48 hours before you came along. Getting very close here already logged on accounts now work correctly on /rt and not http://backup.easyrider.com as they should. So that seems to be at least somewhat fixed. However, new log in attempts go directly to http://backup.easyrider.com/index.html.com after you enter the username and password. Screwy... there must be a path setting somewhere that's still wrong perhaps? Also, a small issue but likely related to all of the above is that my logo is not being displayed (although I've had this working when RT ran out of the web root). You get no gif and the alt text instead but for Best Practical even though I have long since changed it to my URL. It's like reload isn't reloading all of RT_siteconfig.pm or something. It's like the Set WebPath value isn't taking although reload does seem to be reading the pm file.. Rather than experiment with a million combinations to see if I can solve this, I thought it would be wiser to just get back to you since you actually seem to understand this stuff. No errors in the Apache log file (anymore). /opt/rt3/etc/RT_SiteConfig.pm: # - START --- #Set($WebPath , ); Set($WebPath , /rt); Set($WebPort , 80);# + ($ * 7274) % 32766 + ($ 1024)); #Set($WebBaseURL , http://backup.easyrider.com:$WebPort;); Set($WebBaseURL , http://localhost:$WebPort;); Set($WebURL , $WebBaseURL . $WebPath . /); Set($WebImagesURL , $WebPath . /NoAuth/images/); Set($LogoURL , $WebImagesURL . bplogo.gif); # bplogo.gif was overwritten to be my logo Set($LogoLinkURL, 'http://security.nocdesigns.com'); Set($LogoAltText, Easyrider LAN Pro); # WebNoAuthRegex - What portion of RT's URLspace should not require # authentication. Set($WebNoAuthRegex, qr!^(?:/+NoAuth/| /+REST/\d+\.\d+/NoAuth/)!x ); #-- END --- /etc/httpd/conf/httpd.conf: # Latest RT config experiment BEGIN # - START - # Allow access to the RT html area Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory # Keep your core system core VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html # Now add the handlers and aliases for RT, *to the RT location* ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi Location /rt AddDefaultCharset UTF-8 SetHandler fastcgi-script /Location /VirtualHost # Experiment end # - END -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web interface configuration question
The images are because we didn't deal with NoAuth yet. Now that we've gotten this far, try adding a second location directive right after the first with: Location /rt/NoAuth/images SetHandler default /Location That should turn off the FastCGI for the image directory (as per http://wiki.bestpractical.com/view/ManualInstallation). I'm not sure why your logins would still be going awry, as that should all be dealt with from $WebURL. Maybe check the access-log and see what page is requesting index.html to start narrowing things down. Also, make sure you don't have any extraneous /rt related aliases or redirects hanging around from earlier testing. On a new browser session, http://backup.easyrider.com/rt gives the login window. Once you enter the username/pw. it immediately goes to /var/www/html/index.html. Log snippet follows: Still not displaying the logo and URL that's in RT_siteconfig.pm which may be related or a separate issue. Otherwise the graphics seem fine now. I did a grep and a careful inspection and I don't see any spurious, unwanted references to rt hanging around. I think (fingers crossed) that you now have httpd.conf 100%. A reload does recognize changes to $WebPath but is not honoring $WebLogo so focusing on $WebURL makes sense. Again, backup.easyrider.com is not yet registered in DNS so I am using localhost in RT_siteconfig.pm. The web server is dual homed and is accessible vi an ISP-assigned IP address (through my DMZ) as well as an internal NAT address. Accessing RT via either NIC seems to always give the same results. [r...@security frankie]# perl -c /opt/rt3/etc/RT_SiteConfig.pm /opt/rt3/etc/RT_SiteConfig.pm syntax OK 192.168.1.104 - - [05/Oct/2009:15:24:45 -0700] GET /rt HTTP/1.1 200 4830 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0) 192.168.1.104 - - [05/Oct/2009:15:24:56 -0700] POST /index.html HTTP/1.1 200 19739 http://192.168.1.50/rt; Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0) 192.168.1.104 - - [05/Oct/2009:15:24:56 -0700] GET /_graphics/sky.jpg HTTP/1.1 304 - http://192.168.1.50/index.html; Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0) # - START --- Set($WebPath , /rt); Set($WebPort , 80);# + ($ * 7274) % 32766 + ($ 1024)); #Set($WebBaseURL , http://backup.easyrider.com:$WebPort;); Set($WebBaseURL , http://localhost:$WebPort;); Set($WebURL , $WebBaseURL . $WebPath . /); Set($WebImagesURL , $WebPath . /NoAuth/images/); Set($LogoURL , $WebImagesURL . bplogo.gif); Set($LogoLinkURL, 'http://security.nocdesigns.com'); Set($LogoAltText, Easyrider LAN Pro); # WebNoAuthRegex - What portion of RT's URLspace should not require # authentication. Set($WebNoAuthRegex, qr!^(?:/+NoAuth/| /+REST/\d+\.\d+/NoAuth/)!x ); #-- END --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web interface configuration question
Bennett, Bevan (IS) wrote: So adding the SetHandler directive for the images directory didn't fix your logo? That's what did it for me. I'd help more explicitly, but I don't have fastCGI and don't want to figure out how to install it. (mod_perl came in a handy package for my distro). The difference between sessions logged in prior and subsequent sounds like there's some server still running that hasn't gotten the memo. Did you reload httpd, or fully stop and start it? Is there a separate fastCGI service that needs to have it's head/cache examined? I had major graphics displaying issues previously. I think the NOAUTH location section fixed that. The Logo is coming out of settings in RT_siteconfig.pm which I think still has problems being loaded correctly. I stopped everything RT related, checked for orphans and started back up again. I don't understand any of this cgi stuff but is ExecCGI in your directory example correct? I think this is VERY close to working correctly. Just a matter of finding the right httpd.conf combination The following works perfectly except that it runs out of the root Shows correct WebLogo Requires $WebPath = ''; # - START NameVirtualHost *:80 VirtualHost *:80 ServerName backup.easyrider.com AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost # -- END --- The following runs perfectly out of /helpdesk *IF* you are already logged in. Otherwise you get sent immediately to /var/www/html/index.html as soon as you hit the login button: WebLogo does not display and the alt text displays best practical which is no longer in RT_siteconfig.pm Requires $WebPath = '/helpdesk'; # - START Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi Location /helpdesk AddDefaultCharset UTF-8 SetHandler fastcgi-script /Location Location /helpdesk/NoAuth/images SetHandler default /Location /VirtualHost # -- END -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web interface configuration question
For what its worth, I couldn't get the logo to work until I replaced local/html/NoAuth/images/bplogo.gif with my own (IE named mine bplogo.gif) and, make sure it is no larger then the original size -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Easyrider Inquiry Sent: Monday, October 05, 2009 9:58 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Web interface configuration question Bennett, Bevan (IS) wrote: So adding the SetHandler directive for the images directory didn't fix your logo? That's what did it for me. I'd help more explicitly, but I don't have fastCGI and don't want to figure out how to install it. (mod_perl came in a handy package for my distro). The difference between sessions logged in prior and subsequent sounds like there's some server still running that hasn't gotten the memo. Did you reload httpd, or fully stop and start it? Is there a separate fastCGI service that needs to have it's head/cache examined? I had major graphics displaying issues previously. I think the NOAUTH location section fixed that. The Logo is coming out of settings in RT_siteconfig.pm which I think still has problems being loaded correctly. I stopped everything RT related, checked for orphans and started back up again. I don't understand any of this cgi stuff but is ExecCGI in your directory example correct? I think this is VERY close to working correctly. Just a matter of finding the right httpd.conf combination The following works perfectly except that it runs out of the root Shows correct WebLogo Requires $WebPath = ''; # - START NameVirtualHost *:80 VirtualHost *:80 ServerName backup.easyrider.com AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost # -- END --- The following runs perfectly out of /helpdesk *IF* you are already logged in. Otherwise you get sent immediately to /var/www/html/index.html as soon as you hit the login button: WebLogo does not display and the alt text displays best practical which is no longer in RT_siteconfig.pm Requires $WebPath = '/helpdesk'; # - START Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi Location /helpdesk AddDefaultCharset UTF-8 SetHandler fastcgi-script /Location Location /helpdesk/NoAuth/images SetHandler default /Location /VirtualHost # -- END -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web interface configuration question
Lander, Scott wrote: For what its worth, I couldn't get the logo to work until I replaced local/html/NoAuth/images/bplogo.gif with my own (IE named mine bplogo.gif) and, make sure it is no larger then the original size I think this is VERY close to working correctly. Just a matter of finding the right httpd.conf combination The following works perfectly except that it runs out of the root Shows correct WebLogo Requires $WebPath = ''; # - START NameVirtualHost *:80 VirtualHost *:80 ServerName backup.easyrider.com AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ /VirtualHost # -- END --- The following runs perfectly out of /helpdesk *IF* you are already logged in. Otherwise you get sent immediately to /var/www/html/index.html as soon as you hit the login button: WebLogo does not display and the alt text displays best practical which is no longer in RT_siteconfig.pm Requires $WebPath = '/helpdesk'; # - START Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory VirtualHost *:80 ServerName backup.easyrider.com DocumentRoot /var/www/html ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi Location /helpdesk AddDefaultCharset UTF-8 SetHandler fastcgi-script /Location Location /helpdesk/NoAuth/images SetHandler default /Location /VirtualHost # -- END -- __ Yep, I knew that :) The logo does work but only with the first httpd.conf settings. It's a small issue that does not concern me except that it's another symptom that might help me get RT properly configured to run out of backup.easyrider.com/helpdesk and not backup.easyrider.com What a hassle :( ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Help Regarding Rotating Log File RT.Log
Hello All I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We do have a good hard disk space on our server but it will eventually will be eaten up by log files (i.e from apache and rt logs). So I want to know how I can rotate my RT logs. Does RT provide any provision for rotating log files after certain amount of file size is achieved? Please if any one knows about it then please help me in achieving it. Thanks Regards Varun Vyas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help Regarding Rotating Log File RT.Log
On Tue, Oct 06, 2009 at 11:16:43AM +0530, Varun wrote: Hello All I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We do have a good hard disk space on our server but it will eventually will be eaten up by log files (i.e from apache and rt logs). So I want to know how I can rotate my RT logs. Does RT provide any provision for rotating log files after certain amount of file size is achieved? RT does not handle log rotation itself. You should use some programs like logrotate to rotate those logs. If you are using LogToFile in RT then you will have to restart apache at each rotation so it opens a new file after rotation. The imho is to use LogToSyslog so you can treat this log like other syslog files, and rotate it without apache restart. Syslog can also give you better performance (not very noticeable, but it's faster than logtofile if you configure syslog to be async for this log). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
