Re: [rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName
On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
Hi,
Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were
listed in select box and transaction history as username i.e aguise for
myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users
are so used to the old format and they really want it back. Can someone
point me to the file in which I can amend this? I found this snippet in
RT_Config.pm and basically I need to find the procedure is so I can alter it
to get the username instead.
Any help would be greatly appreciated.
=item C$UsernameFormat
This determines how user info is displayed. 'concise' will show one of
either NickName, RealName, Name or EmailAddress, depending on what exists
and whether the user is privileged or not. 'verbose' will show RealName and
EmailAddress.
=cut
Set($UsernameFormat, 'concise');
--
Regards,
Aaron
Hi Aaron,
We had the same problem here. It was a bit odd that the old format
is not one of the options. Here are the changes we made for 3.8.5
that will probably work in 3.8.6 as well:
cp RTHOME/share/html/Elements/ShowUser - local/html/Element/ShowUser
Patch as follows:
--- share/html/Elements/ShowUser2009-10-13 12:24:43.0 -0500
+++ local/html/Elements/ShowUser2009-10-27 10:13:58.0 -0500
@@ -60,6 +60,9 @@
if ( $style eq 'concise' ) {
$m-comp( '/Elements/ShowUserConcise', User = $User );
}
+elsif ( $style eq 'old' ) {
+$m-comp( '/Elements/ShowUserOld', User = $User );
+}
else { $m-comp( '/Elements/ShowUserVerbose', User = $User ); }
/%INIT
%ARGS
and here is ShowUserOld:
%INIT
if ($User) {
my $printable;
if ( $User-EmailAddress $User-EmailAddress ne $User-Name ) {
$printable = $User-Name . ' ' . $User-EmailAddress .'';
}
else {
$printable = $User-Name
|| $User-EmailAddress
|| $User-RealName
|| $User-NickName;
}
$m-out( $m-interp-apply_escapes( $printable, 'h' ) );
}
/%INIT
%ARGS
$User = undef
$Address = undef
/%ARGS
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Re: [rt-users] Only showing a certain custom field when another custom field has a certain value selected
On Fri, Dec 04, 2009 at 03:23:24PM -0500, Kyle McKinley wrote: I realize this is an open ended question here. I'm looking for a way to hide custom fields until necessitated by the choice of a value in another custom field. Is their a way to do this with Scrips or do I need to dig into the config files? Or is this some capability that hierarchal custom fields will provide when I upgrade at some point? So what I'm really getting at, is should I just wait till I upgrade. Thanks! Hierarchical Custom Fields just allow you to change the options available in Custom Field B based on your selection in Custom Field A. Hiding or showing CFs based on selection values would require custom hacking. -kevin pgpYFuqdGxeTm.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can I add more than one email address to a user? (within user configuration)
On Sat, Dec 05, 2009 at 06:48:20AM -0800, John David Chapman wrote: Lets assume I have set up user Joe Bloggs. I added joe.blog...@example.com; joe.blog...@example.com as the email with user configuration. However, RT only ever notifies joe.blog...@example.com You can't do this. You can have two users and use RT-Extension-MergeUsers to merge the two and have RT look up the secondary address to find the primary user. -kevin pgpUjqP5osc1V.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Innovation in RT
Respected sir! I completed the Project of generating an email when an error comes in a switches and router using RT software. Now I want something new in RT . There is scholarships program of RT software and they are asking about the research proposal.Please guide me with your valuable suggestions and advice about innovation in RT software, what I can do extra customization in RT software so that based on it I can write my research proposal.I need small research proposal in order to get some idea.Sir kindly help me in this situation. I shall be very thankful YOURS Obediently Rifaqat Zaheer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Innovation in RT
On Mon, Dec 07, 2009 at 09:23:37PM +0500, rifaqat zaheer wrote: Respected sir! I completed the Project of generating an email when an error comes in a switches and router using RT software. Now I want something new in RT . There is scholarships program of RT software and they are asking about the research proposal.Please guide me with your valuable suggestions and advice about innovation in RT software, what I can do extra customization in RT software so that based on it I can write my research proposal.I need small research proposal in order to get some idea.Sir kindly help me in this situation. I shall be very thankful Rifaqat, Do they actually mean Request Tracker or are you perhaps looking at Real-Time software? Best, Jesse YOURS Obediently Rifaqat Zaheer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT response time
Hi; Versions 3.6.4 and 3.8.5 apache2,mod_perl2 and mysql5 Have anyone done any kind of monitoring / profiling of RT response time, ie measure the time it takes to display a ticket / (or create a ticket but possibly doing this every 5/10 minutes wont be desirable) Can anyone recommend any software (preferably open source) that can do that? -- *Roy El-hames * ISP Systems *Vialtus** Solutions* Direct Dial: +44(0) 208 587 6181 E-mail: r...@vialtus.com mailto:r...@vialtus.com Visit us on: www.vialtus.com http://www.vialtus.com/ This email is subject to: http://www.vialtus.com/disclaimer.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT response time
Ho raed, Some of my users created a vb scrip (fuckinbg crap) doing something like this. Sent it to you tomorrow! Torsten - Originalnachricht - Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: RT Users rt-users@lists.bestpractical.com Gesendet: Mon Dec 07 19:18:37 2009 Betreff: [rt-users] RT response time Hi; Versions 3.6.4 and 3.8.5 apache2,mod_perl2 and mysql5 Have anyone done any kind of monitoring / profiling of RT response time, ie measure the time it takes to display a ticket / (or create a ticket but possibly doing this every 5/10 minutes wont be desirable) Can anyone recommend any software (preferably open source) that can do that? -- *Roy El-hames * ISP Systems *Vialtus** Solutions* Direct Dial: +44(0) 208 587 6181 E-mail: r...@vialtus.com mailto:r...@vialtus.com Visit us on: www.vialtus.com http://www.vialtus.com/ This email is subject to: http://www.vialtus.com/disclaimer.html Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName
Thanks Ken,
I have patched the files as recommended, I will let you know how we get on.
Just waiting for the scheduled automatic restart of apache tonight.
*
Regards,*
*Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
*
MSN: gui...@hotmail.com
Contact Me [image: Facebook] http://www.facebook.com/shadysandman
On Tue, Dec 8, 2009 at 3:25 AM, Kenneth Marshall k...@rice.edu wrote:
On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
Hi,
Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were
listed in select box and transaction history as username i.e aguise for
myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users
are so used to the old format and they really want it back. Can someone
point me to the file in which I can amend this? I found this snippet in
RT_Config.pm and basically I need to find the procedure is so I can alter
it
to get the username instead.
Any help would be greatly appreciated.
=item C$UsernameFormat
This determines how user info is displayed. 'concise' will show one of
either NickName, RealName, Name or EmailAddress, depending on what exists
and whether the user is privileged or not. 'verbose' will show RealName
and
EmailAddress.
=cut
Set($UsernameFormat, 'concise');
--
Regards,
Aaron
Hi Aaron,
We had the same problem here. It was a bit odd that the old format
is not one of the options. Here are the changes we made for 3.8.5
that will probably work in 3.8.6 as well:
cp RTHOME/share/html/Elements/ShowUser - local/html/Element/ShowUser
Patch as follows:
--- share/html/Elements/ShowUser2009-10-13 12:24:43.0 -0500
+++ local/html/Elements/ShowUser2009-10-27 10:13:58.0 -0500
@@ -60,6 +60,9 @@
if ( $style eq 'concise' ) {
$m-comp( '/Elements/ShowUserConcise', User = $User );
}
+elsif ( $style eq 'old' ) {
+$m-comp( '/Elements/ShowUserOld', User = $User );
+}
else { $m-comp( '/Elements/ShowUserVerbose', User = $User ); }
/%INIT
%ARGS
and here is ShowUserOld:
%INIT
if ($User) {
my $printable;
if ( $User-EmailAddress $User-EmailAddress ne $User-Name ) {
$printable = $User-Name . ' ' . $User-EmailAddress .'';
}
else {
$printable = $User-Name
|| $User-EmailAddress
|| $User-RealName
|| $User-NickName;
}
$m-out( $m-interp-apply_escapes( $printable, 'h' ) );
}
/%INIT
%ARGS
$User = undef
$Address = undef
/%ARGS
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[rt-users] requestors filling up the owner dropdownbox
Hi, I just started using RT 3.8.6 and i noticed that my ticket owner dropdown box is clogging up I expected only the staff members to be in that list but now every customer dat creates a ticket ends up in this list How do i stop that from happening ? How do i clean that mess up? Thanks Leon Berkers ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RSS
Hi, I have a question about the RSS that RT is outputting. I open the queue that I would like to follow with my RSS reader (liferea), but it is not a valid feed. I have the XML::RSS perl module installed, if that helps. Here is what I am receiving when I click the RSS link: ?xml version=1.0 encoding=UTF-8? rdf:RDF xmlns:rdf=http://www.w3.org/1999/02/22-rdf-syntax-ns#; xmlns=http://purl.org/rss/1.0/; xmlns:content=http://purl.org/rss/1.0/modules/content/; xmlns:taxo=http://purl.org/rss/1.0/modules/taxonomy/; xmlns:dc=http://purl.org/dc/elements/1.1/; xmlns:syn=http://purl.org/rss/1.0/modules/syndication/; xmlns:admin=http://webns.net/mvcb/; channel rdf:about=http://rt.mydomain.local/; titleTest: Search Owner = #x27;Nobody#x27; AND ( Status = #x27;new#x27; OR Status = #x27;open#x27;)/title linkhttp://rt.mydomain.local//link description/description syn:updateBase1901-01-01T00:00+00:00/syn:updateBase syn:updateFrequency1/syn:updateFrequency syn:updatePeriodhourly/syn:updatePeriod items rdf:Seq rdf:li rdf:resource=http://rt.mydomain.local/Ticket/Display.html?id=118; / rdf:li rdf:resource=http://rt.mydomain.local/Ticket/Display.html?id=113; / /rdf:Seq /items /channel item rdf:about=http://rt.mydomain.local/Ticket/Display.html?id=118; titleUpdate the filter on rt.acco...@mydomain.com/title linkhttp://rt.mydomain.local/Ticket/Display.html?id=118/link descriptionIn addition to the currently filtered items, please filter out mail from the following addresses: r...@*digest@redcondor.com /description dc:creatorJohn Doe/dc:creator dc:dateMon, 7 Dec 2009 19:25:08 +/dc:date /item item rdf:about=http://rt.mydomain.local/Ticket/Display.html?id=113; titleFilter voicemail emails out of rt.acco...@mydomain.com/title linkhttp://rt.mydomain.local/Ticket/Display.html?id=113/link descriptionCreate an account to have Support Voicemails go to so that they are not sent to support. /description dc:creatorBilly Joe/dc:creator dc:dateMon, 7 Dec 2009 17:36:42 +/dc:date /item /rdf:RDF Thanks, Bryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] requestors filling up the owner dropdownbox
SB, Sounds like there is a Privilege setting that is doing one or more of the following: Globally defaulting a requestor as the ticket owner Granting a variety of these Privileges ( ModifyTicket, OwnTicket, TakeTicket) to WAY more users than you want, either globally or in a queue to all privileged users, etc. Stuff like that. If a User can Take/Own a ticket, then they are possible selections as a ticket owner. Hope this helps. Kenn LBNL On 12/7/2009 12:26 PM, SB wrote: Hi, I just started using RT 3.8.6 and i noticed that my ticket owner dropdown box is clogging up I expected only the staff members to be in that list but now every customer dat creates a ticket ends up in this list How do i stop that from happening ? How do i clean that mess up? Thanks Leon Berkers ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ToDo example in 3.8
I decided to give the ToDo example a try under RT 3.8.6. I've successfully made a ScripAction that assigns the scrip to the submitter on creation - yay. However, I haven't found a combination of rights that allows the submitter to actually close the ticket. Before pounding my head on this any further, I'm suspicious that perhaps unprivileged users are not allowed to modify tickets even if they've been given the right... so just wanted to sanity check things before debugging further. The same set of rights given to privileged users does allow privileged users to close the ticket... -Rob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] DBIx::SearchBuilder Errors
Trying to get a development server going using v3.6.5. The idea being that I install that, port over a relatively recent backup of the database and then upgrade to v3.8.6. Everything is installed: mysql, apache, postfix, mod_perl, RT and all the necessary modules. The database is created properly and to ensure it I logged in with the rt user/pass. Apache starts up with no errors. The problem I'm having is with the dreaded Internal Server Error message that I'm getting. Looking at the rt_error log that is being generated I'm seeing: [Mon Dec 07 22:00:27 2009] [error] [client 192.168.4.208] Unable to load DBIx::SearchBuilder database handle for 'mysql'.\nPerhaps you've picked an invalid database type or spelled it incorrectly.\nCan't locate DBIx/SearchBuilder/Handle/mysql.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 242) line 1.\nBEGIN failed--compilation aborted at (eval 242) line 1.\nCompilation failed in require at /opt/rt3/lib/RT.pm line 216.\n I've verified that DBIx::SearchBuilder::mysql resides at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle/mysql.pm I've also verified that RT_SiteConfig.pm holds the proper DB name, DB user/pass and has been configured with our org. name. So what might the problem be? The module is there, the servers are configured. I'm at a loss. -Mathew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT response time
Raed El-Hames wrote:
Versions 3.6.4 and 3.8.5
apache2,mod_perl2 and mysql5
Have anyone done any kind of monitoring / profiling of RT response time,
ie measure the time it takes to display a ticket / (or create a ticket
but possibly doing this every 5/10 minutes wont be desirable)
Can anyone recommend any software (preferably open source) that can do
that?
If you modify the apache log format, you can get it to include the amount
of time it spends to serve each page. Something like this:
LogFormat %h %l %u %t \%r\ %s %b \%{Referer}i\ \%{User-Agent}i\ %D
(See http://httpd.apache.org/docs/2.2/mod/mod_log_config.html)
%D is the time in microseconds it takes to serve the request. There's also
%T, but that's measured in integer numbers of seconds, so it's almost always
0 for any reasonably good web-server. %D is to some extent determined by
how fast the web clients can receive the data, but this should not be rate
limiting unless you have particularly old and slow client machines or people
accessing the site through dial-up connections.
AFAIK most weblog analysis software doesn't deal with the time taken to serve
a request, because that data isn't included in the standard log file formats.
However, writing a small perl script to calculate statistics for each of the
different queries (%r in the format) should be fairly trivial to do.
Cheers,
Matthew
--
Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on serversMarshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK
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Re: [rt-users] RT response time
Matthew Seaman wrote:
Raed El-Hames wrote:
Versions 3.6.4 and 3.8.5
apache2,mod_perl2 and mysql5
Have anyone done any kind of monitoring / profiling of RT response
time, ie measure the time it takes to display a ticket / (or create a
ticket but possibly doing this every 5/10 minutes wont be desirable)
Can anyone recommend any software (preferably open source) that can do
that?
If you modify the apache log format, you can get it to include the amount
of time it spends to serve each page. Something like this:
LogFormat %h %l %u %t \%r\ %s %b \%{Referer}i\ \%{User-Agent}i\ %D
(See http://httpd.apache.org/docs/2.2/mod/mod_log_config.html)
%D is the time in microseconds it takes to serve the request. There's also
%T, but that's measured in integer numbers of seconds, so it's almost
always
0 for any reasonably good web-server. %D is to some extent determined by
how fast the web clients can receive the data, but this should not be
rate limiting unless you have particularly old and slow client machines
or people accessing the site through dial-up connections.
AFAIK most weblog analysis software doesn't deal with the time taken to
serve
a request, because that data isn't included in the standard log file
formats.
However, writing a small perl script to calculate statistics for each of
the different queries (%r in the format) should be fairly trivial to do.
Another approach is to use the Firebug extension to Firefox -- this
gives you a detailed breakdown of the time it takes to display a web
page (including all of the sub-requests for images etc.)
http://getfirebug.com/
Only shows you timings for one page at a time though, and needs to be
run interactively.
Cheers,
Matthew
--
Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on serversMarshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK
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Re: [rt-users] RT response time
Hi Raed, find attached vbs script. let me explain how it works. It opens IE, logging in as user (credentials you find in password file) and opening the homepage, opening a queue and a ticket, then does a ticket update (comment) and returns back to homepage. this is done every few seconds from begining. All counted times are stored in a newly created xls file. Pls have a closer look into the vbs, this is created for our setup, i think you have to change something: Line 179: 'Erster Schritt: Start RT bis zum Login Schirm RTloginURL=http://ticket.int.kn/; Line 254: .navigate(http://ticket.int.kn/Search/Results.html?Order=ASCQuery=Queue%20%3D%20'PERFORMANCETEST'%20AND%20(Status%20%3D%20'open'%20OR%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'stalled'%20OR%20Status%20%3D%20'pending'%20OR%20Status%20%3D%20'accepted'%20OR%20Status%20%3D%20'implement'%20OR%20Status%20%3D%20'approved'%20OR%20Status%20%3D%20'verified'%20OR%20Status%20%3D%20'waiting'%20OR%20Status%20%3D%20'testing'%20OR%20Status%20%3D%20'delivered'%20OR%20Status%20%3D%20'develop')Rows=OrderBy=idPage=1Format=) Change this to your test queue Line 275: .navigate(http://ticket.int.kn/;) Line 296: Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -Urspruengliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Raed El-Hames Gesendet: Montag, 7. Dezember 2009 19:19 An: RT Users Betreff: [rt-users] RT response time Hi; Versions 3.6.4 and 3.8.5 apache2,mod_perl2 and mysql5 Have anyone done any kind of monitoring / profiling of RT response time, ie measure the time it takes to display a ticket / (or create a ticket but possibly doing this every 5/10 minutes wont be desirable) Can anyone recommend any software (preferably open source) that can do that? -- *Roy El-hames * ISP Systems *Vialtus** Solutions* Direct Dial: +44(0) 208 587 6181 E-mail: r...@vialtus.com mailto:r...@vialtus.com Visit us on: www.vialtus.com http://www.vialtus.com/ This email is subject to: http://www.vialtus.com/disclaimer.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
