[rt-users] File attachments in RTFM
Hey, I've created an RTFM article, and attached a file to it. But when I insert the article into a RT ticket I get the RTFM article, and "Attachment: ", but the attachment isn't attached to the ticket. Is it possible to have it attach the file to the ticket as part of inserting the ticket? Cheers! -- Andrew Ruthven Wellington, New Zealand At home: and...@etc.gen.nz | linux.conf.au 2010 | Follow the signs. Visit Wellington! | http://www.lca2010.org.nz signature.asc Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Child Ticket Creation with PDF Attachment
>Please could you give me any example to get the url of parent ticket >>attachment? It's not complicated, but not trivial. See and adapt Ticket/Elements/ShowAttachments > http://detach.optimism.cc/ Oooh! Thanks for that. Just what this nmh user has been wanting. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Child Ticket Creation with PDF Attachment
I have been looking at trying to figure out how to use this to store attachments on the filesystem and replace them with http links into the tickets, but haven't had much time. It may be an interesting option. http://detach.optimism.cc/ --Ryan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Tony John - ERS, HCL Tech Sent: Monday, December 28, 2009 11:50 PM To: Jerrad Pierce Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment Please could you give me any example to get the url of parent ticket attachment? Thanks, Tony -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Tuesday, December 29, 2009 1:15 PM To: Tony John - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Child Ticket Creation with PDF Attachment > Im trying to create a Child Ticket with a pdf attachment .The pdf which > needs to be attached to the Child Ticket should be same as the pdf attached > in the Parent Ticket.The Template which I use fails to attach the Parent > ticket pdf attachment to the Child Ticket. The Template which I tried is > given below: Why would you want to clog your database with duplicate content like that? You could simply given the URL of the parent's attachment in the child ticket somewhere (body or a custom field) DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] brackets in RTFM
On Tue, Dec 29, 2009 at 12:07:48PM -0800, David Griffith wrote: > > I've tried all the wiki-ish ways of escaping brackets or generating them > some other way, but I can't get them to stay put. I can simply do [ > ] and this will produce a pair of brackets, but when I put something > inside, the brackets vanish. Is anyone working on putting in RTFM a more > complete and less broken implementation of wiki markup? This isn't RTFM, this is Text::WikiFormat which RT uses for Wikitext custom fields. If you want literal text in your RTFM articles, don't use the wikitext CF. Documentation on how this wiki syntax works is here: http://search.cpan.org/dist/Text-WikiFormat/ The wiki treats [foo] as special because share/html/Elements/ShowCustomFieldWikitext passes extended => 1. You could override and remove that, you could add the snippet of code from the docs which makes [[ ]] extended link syntax or you could pick your favorite wiki formatter and slot it in as a custom CF type as an extension. -kevin pgpMUjIDq24aL.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] brackets in RTFM
I've tried all the wiki-ish ways of escaping brackets or generating them some other way, but I can't get them to stay put. I can simply do [ ] and this will produce a pair of brackets, but when I put something inside, the brackets vanish. Is anyone working on putting in RTFM a more complete and less broken implementation of wiki markup? -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
