Re: [rt-users] ExternalAuth+LDAP questions/oddities

[Tobias G. Pfeiffer]

Hi!

Am Dienstag, 29. Dezember 2009, 03:02 schrieb Jason Ledford:
 my test machine has rt installed on debian via apt-get (and should be
  the same on ubuntu) and it looks like you are missing this line
  require
  /usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/
 etc/RT_SiteConfig.pm

I had the configuration options defined in that file already copied to 
my global RT_SiteConfig.pm, so that shouldn't be the problem.

But still, I can't see what I'm doing wrong. Now I removed the Ubuntu 
packages and installed RT v3.8.7 by hand:
$ sudo ./configure ...
$ sudo make fixdeps
$ sudo make install
results in a working installation in /opt/rt3.

$ sudo cpan -if RT::Authen::ExternalAuth
installs the ExternalAuth v0.08 plugin to /opt/rt3/local/plugins/RT-
Authen-ExternalAuth. I added only
 require /opt/rt3/local/plugins/RT-Authen-
ExternalAuth/etc/RT_SiteConfig.pm;
 Set( @Plugins, qw(RT::Authen::ExternalAuth) );
to my (working) RT_SiteConfig.pm.

Of course this can't work, as the ExternalAuth config file isn't edited 
yet, but at least I would expect some debug messages now. Everyone else 
experiencing problems with ExternalAuth posts messages like

 [Fri Jun 26 20:29:58 2009] [debug]: Attempting to use external auth  
 service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/ 
 RT/Authen/ExternalAuth.pm:64)

but all *I* get is:

[Tue Dec 29 12:53:39 2009] [error]: FAILED LOGIN for *** from
 192.168.122.1 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)

Do I need to set *any other* options for use plugins or try other 
authentication methods or so?

Thanks for your help,
Tobias

-- 
Tomorrow will be cancelled due to lack of interest.


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[rt-users] Retain Cc and Bcc's for teh whole ticket thread.

[H Manohar Rayker]

Hi,

 

How do I retain the Cc and Bcc list for the entire thread from starting to
end in RT?

 

I am using RT 3.8.4. Also there are some mail display formatting issues when
sent the mails through Outlook (2k3  2k7) as they appear as attachment in
the response mail received in my outlook program. Can this be solved by
upgrading to 3.8.7 or is there any other fix for this?

 

Thanks

Manohar

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[rt-users] time ticket creation incorrect

[Jac Gubbels]

Hi,

Today I noticed the ticket creation time is between 25 and 28 minutes
earlier than the time the ticket actually got created. After submitting a
ticket through email the 'last updated' time is correct but the creation
time is wrong. Now, given the fact that we are close to half an hour off, I
concluded it is not a time zone issue. It is also not the server time, as I
checked that that is correct. So my question: Would anybody have an idea on
what causes the creation time to end up wrong in the database!?

Looking forward to your replies!

Jac Gubbels
Istanbul, Turkey.
Jac
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