Re: [rt-users] rt-3.8.6 is already installed... Error code 1
Zach Boettner wrote: Thanks for the detailed instructions, Matthew. I really appreciate it. However, my RT is still not quite working. Yes, mysql is running, I even have phpMyAdmin functional. I ran the following command, it created schema and populated tables, etc. perl rt-setup-database --action init --dba root --dba-password Now I can uncomment PerlRequire /usr/local/bin/webmux.pl in my httpd.conf file without killing apache, but I still get the following page when I go to http://myserver/rt/ You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler. If you need commercial support, please contact us at sa...@bestpractical.com. What must I do next? Below is my rt-specific code in my httpd.conf file. Do I need to change something in my RT_SiteConfig.pm file???: Alias /rt /usr/local/share/rt38/html Directory /usr/local/share/rt38/html Options Indexes FollowSymLinks AllowOverride AuthConfig Order deny,allow /Directory PerlRequire /usr/local/bin/webmux.pl Thanks, Heh. I already answered that earlier in the thread. Here: http://www.gossamer-threads.com/lists/rt/users/91011#91011 Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] calling bin/rt from apache / getting 2 rt instances talking to each other
Hi; Have anyone tried using the rt client (rt3/bin/rt) from within the web interface (apache2/mod_perl2) ? Or have anyone tried to get 2 RT instances talking to each other (in a method other than email)? We have 2 sites each with its own RT and sometimes there will be shared issues that both sites need to deal with, the process I thought of is : - have a ticket in RT.com1 , within the ticket display page a button that will create a ticket in RT.com2 (via REST), and another button that allow updating a ticket in RT.com2 from the current ticket (in RT.com1). I am trying to use Apache2::RequestUtil-request to spawn sub process to call the rt client : my $r = Apache2::RequestUtil-request; $r-spawn_proc_prog($com, \...@com_args); where $com is rt3/bin/rt and @com_args being (create, -t, ticket, set, subject=$subject, queue=$queue, requestor=\user.n...@email.com\) to create a ticket and (correspond, -m, $text, $ticket_number) to update a ticket Creating seem to work fine , however updating is randomly dying with Segmentation fault? Any help or pointers is appreciated, I am not fussed about using Apache2::RequestUtil any alternative is fine for me ? Regards; Roy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems with Text::Quoted Module / RT 3.6.5
Happy new year to all RT Gurus, starting from Monday 4th of Jan, we found some strange problems inside our RT Installation on Centos 5.2. From time to time the mason_handler.fcgi process uses all the memory our system has installed until oom-killer of apache stops this process. After reading a lot and searching the logfiles, i found that every time this occures, we get a logentry: [Wed Jan 06 12:47:17 2010] [warn] mod_fcgid: stderr: Deep recursion on subroutine Text::Quot Next i found some useful hints inside the list about replacing and renewing Text::Quoted Module, i've done this and yes, the error still occures several times the day. Btw. I also renewed the Scalar::Util Modul during this process. Any ideas or suggestions? Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Variable
Hi all, Happy new year, I'm searching for an array with all the variable that is available for Request Tracker Where can I find it ? Greatings ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Integration with Twitter?
On Tue, Jan 05, 2010 at 09:37:31PM -0500, ste...@stevencochran.com wrote: Boss wants to know if RT can interface directly with Twitter. I think he wants the server to send tweets, instead of paging someone. Has anyone done anything like this? thanks! You should be able to use the Net::Twitter perl module from within RT to tweet. Regards, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Retain Cc and Bcc's for teh whole ticket thread.
Manohar, Essentially, if the CC'c and Bcc's are in the ticket as watchers, they will be retained and will have access (SeeOutgoingEmail) to the thread. RT has an option for making sure all CC's and Bcc's are retained on the ticket when it is created. However, that is a Global option. We found that to be a bit limiting, as some of our Queue Managers did not like this. So, we created a scrip that could be applied on a Queue-by-Queue basis that puts all initial CC's on a ticket and adds any non-redundant CC's as the ticket handles more mail. It is in the RT Wiki. You might want to look at it. I don't remember if we specifically addressed Bcc's, but you could use that code as a model and develop your own for this purpose. Hope this helps. Kenn LBNL On 1/4/2010 12:00 PM, Kevin Falcone wrote: On Thu, Dec 31, 2009 at 08:00:34PM +0530, H Manohar Rayker wrote: How do I retain the Cc and Bcc list for the entire thread from starting to end in RT? Add them from the People tab, rather than as one-time-cc one-time-bccs during a reply. I am using RT 3.8.4. Also there are some mail display formatting issues when sent the mails through Outlook (2k3 2k7) as they appear as attachment in the response mail received in my outlook program. Can this be solved by upgrading to 3.8.7 or is there any other fix for this? There are a number of fixes in 3.8.7 related to this, but there are also commits on 3.8-trunk that won't be released until 3.8.8 -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
Tyler, Have you thought of using SQL against the DataBase to create a report or file? We have found RT Query to be incomplete for getting some data, but that data is available with SQL. Is that something you considered? Kenn LBNL On 1/5/2010 2:35 AM, Raed El-Hames wrote: I might be wrong , but the forward function will only forward a particular reply or comment .. As I understand it what you need is a report on a ticket(s) including ticket status etc, if this is the case, there is nothing to do this within RT by default; however its fairly easy to do in a perl script using the RT api. I have done few of those in the past if you need to, I can dig one up and mail you. Regards; Roy Tyler Hall wrote: William - I am assuming that you want the contents of the replies and comments to go to the men upstairs. You are correct. I'll upgrade and see if that will meet my needs. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT not sending e-mails to Requestors upon Ticket creation
(My apologies if this is a duplicate post. I wasn't sure if it got posted.) Hello all, I'm experiencing a problem with RT not sending e-mails to Requestors when a Ticket is created. RT does send e-mails to Cc's and AdminCc's upon the same ticket creations. When I create a ticket, I don't see entries in /var/log/maillog as I see when e-mails are sent to Cc's and AdminCc's which seems to indicate that RT is not even attempting to send e-mails to Requestors. I haven't changed the default Global Scrips, particularly, On Create Autoreply To Requestors. Is there some other configuration file or setting other than RT_SiteConfig.pm and the Global Scrips that might effect e-mails to Requestors? Has anyone seen this behavior in the past?(I've checked on the Googles with no luck.) I'm running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail 8.13.8-2.el5. I'm also smart hosting e-mails to another mail server via sendmail. Contents of RT_SiteConfig.pm below: # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this comamnd: # # perl -c /path/to/your/etc/RT_SiteConfig.pm #Set( $rtname, '172.21.191.50'); #Set( $rtname, '192.168.183.50'); Set( $rtname, 'site.com'); Set( $WebPath, '/rt' ); Set($DatabasePassword , 'password'); Set($DatabaseUser, 'rt_user'); # Size is expressed in bytes - 50MB Set($MaxAttachmentSize, '5000'); 1; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not sending e-mails to Requestors upon Ticket creation
Jeff, Could be a lot of things. Do you get any error message at all? Have you tried re-creating this in a test environment with your config set to Development (*Set($DevelMode, '1');)? *This would greatly enhance our chance to debugg the problem. Hope this helps. Kenn LBNL On 1/6/2010 10:27 AM, Jeff Ilgen wrote: (My apologies if this is a duplicate post. I wasn't sure if it got posted.) Hello all, I'm experiencing a problem with RT not sending e-mails to Requestors when a Ticket is created. RT does send e-mails to Cc's and AdminCc's upon the same ticket creations. When I create a ticket, I don't see entries in /var/log/maillog as I see when e-mails are sent to Cc's and AdminCc's which seems to indicate that RT is not even attempting to send e-mails to Requestors. I haven't changed the default Global Scrips, particularly, On Create Autoreply To Requestors. Is there some other configuration file or setting other than RT_SiteConfig.pm and the Global Scrips that might effect e-mails to Requestors? Has anyone seen this behavior in the past?(I've checked on the Googles with no luck.) I'm running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail 8.13.8-2.el5. I'm also smart hosting e-mails to another mail server via sendmail. Contents of RT_SiteConfig.pm below: # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this comamnd: # # perl -c /path/to/your/etc/RT_SiteConfig.pm #Set( $rtname, '172.21.191.50'); #Set( $rtname, '192.168.183.50'); Set( $rtname, 'site.com'); Set( $WebPath, '/rt' ); Set($DatabasePassword , 'password'); Set($DatabaseUser, 'rt_user'); # Size is expressed in bytes - 50MB Set($MaxAttachmentSize, '5000'); 1; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems installing MergeUsers
On Wed, Jan 6, 2010 at 7:28 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: Unfortunately trouble soon surfaced as shown below, bad make test. Any ideas what may contribute to this? Your RT installation isn't @INC so cpan can't access RT::Test. Note that the README says nothing about make test, and few if any other extensions seem to include tests because of this and other headaches. Thanks Jerrad, so in this case would you think it'd be ok to use force install here? *Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui...@hotmail.com Contact Me [image: Facebook] http://www.facebook.com/shadysandman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] UpdateCc, clickable addresses bug?
On 12/21/09 12:15 PM, BÁLINT Bekény wrote: Looking at the patch now that it's a unified diff, I think we probably want to be escaping the ' rather than killing it. Does \\' work as a replacement string? Yes, it works. -- Bekeny Thanks Bekény, applied to 3.8 as cf29b12. Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems installing MergeUsers
Thanks Jerrad, so in this case would you think it'd be ok to use force install here? Certainly. But then, I never install via the cpan shell (build and test as lowly user), and generally install regardless of test results (as long as success is 80%+ ;-) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Possible gotcha's as company merges.
Hi All, The company I work for has been bought out/merged into another company, or will be as of 1st March 2010. I obviously will need to change the rtname and Organisation values at that time. Set($rtname , Sitel SR); Set($Organization , ham.sitel.co.nz); I just wondered if anyone has done this previously where I can pull from their experience, also by amending these to values will this cause issues with RT as now our RT has been used for some 50,000 tickets and counting? Just installed the merge users extension too as we will all have new email addresses, I am not particularly looking forward to the changes I will have to make at this time. * Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui...@hotmail.com [image: Facebook] http://www.facebook.com/shadysandman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Possible gotcha's as company merges.
On Thu, 2010-01-07 at 12:11 +1300, Aaron Guise wrote: Hi All, The company I work for has been bought out/merged into another company, or will be as of 1st March 2010. I obviously will need to change the rtname and Organisation values at that time. Set($rtname , Sitel SR); You may also need to change $EmailSubjectTagRegex so emails with the old $rtname will match to the correct tickets. If you will also be changing your RT email addresses or domain name, you may also need to change the $RTAddressRegexp variable as well. Set($Organization , ham.sitel.co.nz); Changing $Organization will break ticket links for all current tickets in your DB, unless you can figure out a way to modify the RT DB to match the change I suppose. I just wondered if anyone has done this previously where I can pull from their experience, also by amending these to values will this cause issues with RT as now our RT has been used for some 50,000 tickets and counting? Just installed the merge users extension too as we will all have new email addresses, I am not particularly looking forward to the changes I will have to make at this time. Regards, Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz MSN: gui...@hotmail.com Facebook ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- /--\ | Jason A. Smith Email: smit...@bnl.gov | | Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \--/ smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
