[rt-users] RT: To and Cc emails separate
Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket. This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? Thanks, David Stiff Release Engineer McAfee, Inc. 565 Kumpf Drive Waterloo, Ontario N2V 1K3 (519) 880-2045 direct (519) 747-4731 fax david_st...@mcafee.com Safe online? Avoid dangerous web sites using McAfee SiteAdvisor(tm) - a FREE download from http://www.siteadvisor.com?cid=27092. Don't search or surf without it! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT: To and Cc emails separate
Our RT system does this too... I chalked it up to our old version though(3.2.1) I've messed with the scrip setup multiple times trying all sorts of combinations, and I can't get the system to send 1 email with to, cc all in 1 email. I would love to hear how to do this... Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1 (800) 461-8777, option 8, or locally either (705) 662-7120 or (807) 766-7500 david_st...@mcafee.com 2/12/2010 9:23 AM Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket. This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? Thanks, David Stiff Release Engineer McAfee, Inc. 565 Kumpf Drive Waterloo, Ontario N2V 1K3 (519) 880-2045 direct (519) 747-4731 fax david_st...@mcafee.com Safe online? Avoid dangerous web sites using McAfee SiteAdvisor(tm) - a FREE download from http://www.siteadvisor.com?cid=27092. Don't search or surf without it! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] subject field in the ticket mandatory
Does anybody know how to make subject field in the ticket mandatory? Is there a call back or any way of doing this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] subject field in the ticket mandatory
On Fri, Feb 12, 2010 at 08:31:25AM -0800, Michael Neuschafer wrote: Does anybody know how to make subject field in the ticket mandatory? Is there a call back or any way of doing this? There is an extension: http://search.cpan.org/dist/RT-Extension-MandatorySubject/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with searching for empty custom fields with REST search method
Hi all,
I'm having trouble finding a ticket that has one or more custom fields
that are empty.
I'm creating tickets based on an excel file. Each record in the excel
file represents a new RT ticket. Once the initial load of tickets is
complete, I intend to update the tickets on a daily basis with a
similar excel file. As a part of this process, I want to mark tickets
that have custom field values that have changed since the last update
as changed.
I'm trying to determine if a ticket has changed by searching for a
ticket with the values from the new input file. If the search
returns a ticket id, then I know that the ticket hasn't changed. If
it can't find a ticket, I know that the ticket hasn't changed. (Before
I do the search, I check that a ticket does exist with the same key
as the new row. The key value is stored in a custom field.
Here is a code snippet of the call I'm making to the search method,
if this search returns true, then I know that the ticket hasn't changed:
my @ticket = $rt-search(type = 'ticket',
query= 'CF.Add to RRD
Catalog'='$row-{'RRD_Catalog_Choice'}' AND
'CF.Add to SAP Catalog'='$row-{'SAP_Catalog_Choice'}' AND
'CF.Item Number'='$row-{'SAP_Number'}' AND
'CF.Replaces'='$row-{'OBSOLETE'}' AND
'CF.Qty Ordered'='$row-{'Order_Qty'}' AND
'CF.Rqtsd Delivery Date'='$row-{'Requested_Delivery_Date'}'
AND
'CF.Obsolete Material Disposition'='$row-
{'Reasons_for_Obsolescence'}' AND
'CF.Requires update to BOM'='$row-{Update_to_BOM}');
Unfortunately, when I try to do a query equivalent to:
my @ticket = $rt-search(type = 'ticket',
query= 'CF.Qty Ordered'='');
Where the value for the custom field is empty(''), the search always
fails even if both the incoming value and the current custom field are
both empty.
Is there some way to invoke the query where the search would find a
ticket if one or more custom fields was empty?
I could just replace all empty values with NULL or something like
that, but it would be prettier do search the tickets as-is.
Thanks,
Jeff Ilgen
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[rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
Michael Neuschafer wrote: Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Please post the relevant part of your RT_SiteConfig.pm Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket RT::Extension::ResetPassword)); But my guess is that yours contains only one element and that you're having more than one like this: Set(@Plugins,qw(RT::FM)); Set(@Plugins,qw(RT::Extension::ForkTicket)); Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work but when I remove the pound sign to use it my PriorityAsSring stops working and shows numbers rather than low, medium, high. # Plugins Set(@Plugins,(qw(RT::Extension::PriorityAsString))); # Specify a mapping between priority strings and the internal Set(%PriorityAsString, (Low = 0, Medium = 50, High = 100)); # which order to display the priority strings # if you don't specify this, the strings in the PriorityAsString Set(@PriorityAsStringOrder, qw(Low Medium High)); # Remove below pound sign to use plugin. Using this plugin will disable PriorityAsstring #Set(@Plugins, qw(RT::Extension::SearchResults::XLS)); Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex)); #Set(@Plugins,(qw(RT::Extension::MandatorySubject))); 1; Michael Neuschafer PC Support Specialist National Stores Inc. -Original Message- From: Joop van de Wege [mailto:joopvandew...@mococo.nl] Sent: Friday, February 12, 2010 10:25 AM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. Michael Neuschafer wrote: Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Please post the relevant part of your RT_SiteConfig.pm Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket RT::Extension::ResetPassword)); But my guess is that yours contains only one element and that you're having more than one like this: Set(@Plugins,qw(RT::FM)); Set(@Plugins,qw(RT::Extension::ForkTicket)); Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
There should be only one @Plugins line. With another Set(@Plugins... line it would set the plugins over again and set only the ones listed.So it looks like you would want: Set(@Plugins,(qw(RT::Extension::PriorityAsString RT::Extension::MandatorySubject))); Martin On Fri, Feb 12, 2010 at 1:03 PM, Michael Neuschafer mneuscha...@nationalstoresinc.com wrote: RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work but when I remove the pound sign to use it my PriorityAsSring stops working and shows numbers rather than low, medium, high. # Plugins Set(@Plugins,(qw(RT::Extension::PriorityAsString))); # Specify a mapping between priority strings and the internal Set(%PriorityAsString, (Low = 0, Medium = 50, High = 100)); # which order to display the priority strings # if you don't specify this, the strings in the PriorityAsString Set(@PriorityAsStringOrder, qw(Low Medium High)); # Remove below pound sign to use plugin. Using this plugin will disable PriorityAsstring #Set(@Plugins, qw(RT::Extension::SearchResults::XLS)); Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex)); #Set(@Plugins,(qw(RT::Extension::MandatorySubject))); 1; Michael Neuschafer PC Support Specialist National Stores Inc. -Original Message- From: Joop van de Wege [mailto:joopvandew...@mococo.nl] Sent: Friday, February 12, 2010 10:25 AM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. Michael Neuschafer wrote: Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Please post the relevant part of your RT_SiteConfig.pm Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket RT::Extension::ResetPassword)); But my guess is that yours contains only one element and that you're having more than one like this: Set(@Plugins,qw(RT::FM)); Set(@Plugins,qw(RT::Extension::ForkTicket)); Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
I already resolved it, Thanks though I appreciate the help. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: Brenner, Martin [mailto:martin.bren...@whitfieldschool.org] Sent: Friday, February 12, 2010 11:58 AM To: Michael Neuschafer Cc: Joop van de Wege; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. There should be only one @Plugins line. With another Set(@Plugins... line it would set the plugins over again and set only the ones listed.So it looks like you would want: Set(@Plugins,(qw(RT::Extension::PriorityAsString RT::Extension::MandatorySubject))); Martin On Fri, Feb 12, 2010 at 1:03 PM, Michael Neuschafer mneuscha...@nationalstoresinc.com wrote: RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work but when I remove the pound sign to use it my PriorityAsSring stops working and shows numbers rather than low, medium, high. # Plugins Set(@Plugins,(qw(RT::Extension::PriorityAsString))); # Specify a mapping between priority strings and the internal Set(%PriorityAsString, (Low = 0, Medium = 50, High = 100)); # which order to display the priority strings # if you don't specify this, the strings in the PriorityAsString Set(@PriorityAsStringOrder, qw(Low Medium High)); # Remove below pound sign to use plugin. Using this plugin will disable PriorityAsstring #Set(@Plugins, qw(RT::Extension::SearchResults::XLS)); Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex)); #Set(@Plugins,(qw(RT::Extension::MandatorySubject))); 1; Michael Neuschafer PC Support Specialist National Stores Inc. -Original Message- From: Joop van de Wege [mailto:joopvandew...@mococo.nl] Sent: Friday, February 12, 2010 10:25 AM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. Michael Neuschafer wrote: Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Please post the relevant part of your RT_SiteConfig.pm Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket RT::Extension::ResetPassword)); But my guess is that yours contains only one element and that you're having more than one like this: Set(@Plugins,qw(RT::FM)); Set(@Plugins,qw(RT::Extension::ForkTicket)); Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Wiki Add-on for RTFM
Anyone know if there is a wiki text formatting add-on for RTFM? I would like to write my articles in rtflm using the Wiki formating like tables, index... etc.. etc.. Fernanda L. M. Martins ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Adding another extension
To list, I finally have RT 3.8.7 up and running in our test environment. It's GREAT! I didn't install ALL the extensions, just RTx::Calendar and RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is included in the vanilla install (I DID include it in the install configuration) and it works just fine. . Now, I want to install the ability to run Gant charts to show ticket relationships. Am I correct that Graphviz is the correct extension? If so, will that affect the pie/bar chart ability and what do I need to do? Can I just run the install for the extension? What do I add to the Plugin? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Wiki Add-on for RTFM
Hm, i think cf's of type wiki text could work... 2010/2/12 Fernanda Martins flmmart...@gmail.com Anyone know if there is a wiki text formatting add-on for RTFM? I would like to write my articles in rtflm using the Wiki formating like tables, index... etc.. etc.. Fernanda L. M. Martins ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT body textarea does not wrap when ticket created by email
RT body textarea does not wrap when ticket created by email I have wrap=HARD in RT_Siteconfig, but when tickets are created via email or through firefox from within application, ticket's body does not wrap and scrolls all in one line. Is there a way to fix this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT body textarea does not wrap when ticket created by email
Try the following, and let me know if it works: Preferences Settings -Ticket Display - Use Monospace Font - No (No will allow text to wrap properly in your browser). -Behzad On Feb 12, 2010, at 4:43 PM, john wrote: RT body textarea does not wrap when ticket created by email I have wrap=HARD in RT_Siteconfig, but when tickets are created via email or through firefox from within application, ticket's body does not wrap and scrolls all in one line. Is there a way to fix this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT body textarea does not wrap when ticket created by email
thank you but it didn't help I have this display wrapped and formatted plain text attachments Yes No Use default (No) Use css rules to display text monospaced and with formatting preserved, but wrap as needed. This does not work well with IE6 and you should use the previous option sending email with one long line and rt doesn't break it, doesn't wrap it On Fri, Feb 12, 2010 at 8:08 PM, Behzad Mahini mah...@apple.com wrote: Try the following, and let me know if it works: Preferences Settings -Ticket Display - Use Monospace Font - No (No will allow text to wrap properly in your browser). -Behzad On Feb 12, 2010, at 4:43 PM, john wrote: RT body textarea does not wrap when ticket created by email I have wrap=HARD in RT_Siteconfig, but when tickets are created via email or through firefox from within application, ticket's body does not wrap and scrolls all in one line. Is there a way to fix this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dashboard subscription doesn't send out emails
Hi can anybody help me troubleshoot the dashboard subscription feature please or point me in the right direction. I set up a subscription but never receive any emails... Regards, Cobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding another extension
On Fri, Feb 12, 2010 at 01:32:25PM -0800, Ken Crocker wrote: To list, I finally have RT 3.8.7 up and running in our test environment. It's GREAT! I didn't install ALL the extensions, just RTx::Calendar and RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is included in the vanilla install (I DID include it in the install configuration) and it works just fine. . Now, I want to install the ability to run Gant charts to show ticket relationships. Am I correct that Graphviz is the correct extension? If so, will that affect the pie/bar chart ability and what do I need to do? Can I just run the install for the extension? What do I add to the Plugin? This is not an RT extension, just a perl modules. Install perl module graphiz from cpan (or apt-get install libgraphviz-perl under debian), restart apache and your tickets relation ships graph should work. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboard subscription doesn't send out emails
On Sat, Feb 13, 2010 at 07:26:49AM +0200, Cobus van Aardt wrote: Hi can anybody help me troubleshoot the dashboard subscription feature please or point me in the right direction. I set up a subscription but never receive any emails... You have to setup a cron job on the server. See 10 Set up automated recurring tasks (cronjobs) in the README file. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
