[rt-users] forward ticket & transaction system record

2010-02-19 Thread Eleanor J. Evans [Panix Staff] 
RT doesn't seem to record forwards of tickets & transactions.  Am I
just missing something, or do I need to add it?


-- 
Eleanor J. (Piglet) Evans, e...@panix.com
Customer Support, (212) 741-4400
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT-Users Digest, Vol 71, Issue 47

2010-02-19 Thread Fernanda Martins 
ch wrote:
> >>
> >>> Hello. whenever my RT users are creating ticket in some queue, ticket
> >>> is created by two owners. one who is actually creating the ticket and
> >>> other it selects randomly between different RT Admins. please help me
> >>> to sort out the reason of this issue. R i Z.
> >>>
> 
> >>> View this message in context: Pls urgent help about double requestors
> >>> for each new ticket
> >>> <
> http://old.nabble.com/Pls-urgent-help-about-double-requestors-for-each-new-ticket-tp27637404p27637404.html
> >
> >>> Sent from the Request Tracker - User mailing list archive
> >>> <http://old.nabble.com/Request-Tracker---User-f572.html> at
> Nabble.com.
> >>>
> 
> >>>
> >>> ___
> >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>>
> >>> Community help: http://wiki.bestpractical.com
> >>> Commercial support: sa...@bestpractical.com
> >>>
> >>> 2010 RT Training Sessions!
> >>> San Francisco, CA, USA - Feb 22 & 23
> >>> Dublin, Ireland - Mar 15 & 16
> >>> Boston, MA, USA - April 5 & 6
> >>> Washington DC, USA - Oct 25 & 26
> >>>
> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >>> Buy a copy at http://rtbook.bestpractical.com
> >>>
> >> ___
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> >> Commercial support: sa...@bestpractical.com
> >>
> >> 2010 RT Training Sessions!
> >> San Francisco, CA, USA - Feb 22 & 23
> >> Dublin, Ireland - Mar 15 & 16
> >> Boston, MA, USA - April 5 & 6
> >> Washington DC, USA - Oct 25 & 26
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >>
> >
> >
> -- next part --
> An HTML attachment was scrubbed...
> URL:
> http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/cfdb6683/attachment-0001.htm
>
> --
>
> Message: 2
> Date: Fri, 19 Feb 2010 10:31:36 -0500
> From: Kevin Falcone 
> Subject: Re: [rt-users] Creating one Article in more than one class
> To: rt-users@lists.bestpractical.com
> Message-ID: <20100219153136.gc...@jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Fri, Feb 19, 2010 at 12:53:09PM -0200, Fernanda Martins wrote:
> >Can I create one article in more than one class on RTFM?
>
> No, think of a Class like a Queue.  One Class per Article, one Queue
> per Ticket.
>
> You want global topics I suspect.
>
> -kevin
> -- next part --
> A non-text attachment was scrubbed...
> Name: not available
> Type: application/pgp-signature
> Size: 195 bytes
> Desc: not available
> Url :
> http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/2f86b8e4/attachment-0001.pgp
>
> --
>
> Message: 3
> Date: Fri, 19 Feb 2010 10:31:05 -0500
> From: Kevin Falcone 
> Subject: Re: [rt-users] Wiki Add-on for RTFM
> To: rt-users@lists.bestpractical.com
> Message-ID: <20100219153105.gb...@jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Fri, Feb 19, 2010 at 12:46:32PM -0200, Fernanda Martins wrote:
> >See... but that don't solve my problem.
> >
> >What I want is the text format like in [1]wikipedia.com with gray
> boxes, and index in my
> >article to each topic.. that kind of stuff.
> >
> >If I just create a Custom Field I will only creating boxes, but not
> coloring it, not change my
> >letter fonts etc etc etc..
>
> RT is not a wiki.  I can't tell if you want to let people browse
> articles in RTFM (which they can do from RTFM -> Articles, organized
> by class and topic) or if you want something entirely different.
>
> -kevin
> -- next part --
> A non-text attachment was scrubbed...
> Name: not available
> Type: application/pgp-signature
> Size: 195 bytes
> Desc: not available
> Url :
> http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/8a347153/attachment-0001.pgp
>
> --
&

Re: [rt-users] Pls urgent help about double requestors for each new ticket

2010-02-19 Thread softouch 

Hello Ken,

i have following scrips when some ticket is created

3  On Create Autoreply To RequestorsTransactionCreate   
On
Create  Autoreply To Requestors Autoreply
4   On Create Notify AdminCcs   TransactionCreate   
On Create   Notify
AdminCcsTransaction
15  On Create Notify Other Recipients   TransactionCreate   
On Create   Notify
Other RecipientsTransaction
13  On Create Notify Owner  TransactionCreate   On 
Create   Notify
Owner   Transaction

R i Z.







Ken Crocker wrote:
> 
> Softouch,
> 
> Have you created any scrips that activate when a ticket is created? 
> Otherwise, that's crazy. I can't see any reason that the vanilla RT 
> would ever do that. It doesn't make sense and I can't think of any 
> configuration settings that would do it either. The only thing I can 
> think of is some scrip that is doing it.
> 
> Kenn
> LBNL
> 
> On 2/18/2010 9:49 PM, softouch wrote:
>>
>> Dear Ken,
>>
>> lets assume that i have user A,B,C,D in my RT.
>>
>>
>> When User A is creating a ticket in the queue and making some one owner
>> of
>> Ticket out of RT Members,
>> after ticket creation RT is showing Two Requester for this Ticket.
>>
>> One is User A who actually created the Ticket.
>> Second randomly from B,C,D. 
>>
>> i am unable to understand that why and when second requester is inserted
>> inside the ticket. now when ever some correspondence is made with
>> Requester
>> , RT is sending Email to Two Requester.
>>
>>
>> Hope i have explained my problem more precisely.
>>
>> Thanks,
>>
>> R i Z 
>>
>>
>>
>> Ken Crocker wrote:
>>   
>>> Softouch,
>>>
>>> Your question is a bit vague. Are you having a problem segregating 
>>> notifications? A problems distinguishing the difference between a ticket 
>>> "Creator" and a Ticket "Requestor"?
>>> There are several relationships a user can have with a ticket. At the 
>>> "Queue" level, they can be a watcher (either AdminCc or Cc). That 
>>> implies that they want whatever notifications you set to go out for ALL 
>>> tickets in that Queue. Then there are the "Ticket" watchers, which 
>>> includes AdminCc, Cc, Owners (of which there can ONLY be one per ticket) 
>>> and Requestors (of which there can be MANY per ticket). These watchers 
>>> are called "Roles" which are basically "Psuedo" groups. The can have 
>>> rights just like "User-defined" groups for a particular Queue and even 
>>> globally. A "Creator" is neither a role or psuedo group of any kind and 
>>> therefore /cannot have any rights/.nor be a /selected recipient of a 
>>> notification/. A Ticket "Creator" is merely a ticket level field that 
>>> retains the ID number of the user that /actually created/ (Via email or 
>>> WebUI) the ticket and this user can be a different user than the Owner 
>>> OR Requestor(s). You can display this persons User Name/Email address in 
>>> any Query, however.
>>> Please define more succinctly exactly what your problem is and I'll try 
>>> to help.
>>>
>>> Kenn
>>> LBNL
>>>
>>> On 2/18/2010 4:15 AM, softouch wrote:
>>> 
 Hello. whenever my RT users are creating ticket in some queue, ticket 
 is created by two owners. one who is actually creating the ticket and 
 other it selects randomly between different RT Admins. please help me 
 to sort out the reason of this issue. R i Z.
 
 View this message in context: Pls urgent help about double requestors 
 for each new ticket 
 
 Sent from the Request Tracker - User mailing list archive 
  at Nabble.com.
 

 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com

 2010 RT Training Sessions!
 San Francisco, CA, USA - Feb 22 & 23
 Dublin, Ireland - Mar 15 & 16
 Boston, MA, USA - April 5 & 6
 Washington DC, USA - Oct 25 & 26

 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
 Buy a copy at http://rtbook.bestpractical.com
   
>>> ___
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sa...@bestpractical.com
>>>
>>> 2010 RT Training Sessions!
>>> San Francisco, CA, USA - Feb 22 & 23
>>> Dublin, Ireland - Mar 15 & 16
>>> Boston, MA, USA - April 5 & 6
>>> Washington DC, USA - Oct 25 & 26
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>> 
>>
>>   
> 
> ___
> http://lists

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Michael Neuschafer 
RT 3.8.6,   I just thought it was the MPM Settings, with
maxrequestperchild or threadlimit.

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 11:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

That's a good start. You might want to also look into your MySQL schema.
There is a slight possibility that large DB queries are causing this
issue. I forgot to ask, what RT version are you running? 

 

Will 

 

From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] 
Sent: Friday, February 19, 2010 11:21 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Well, when I restart apache my memory and swap drops down.

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 11:18 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Highly doubt Apache is to blame, especially 2.2.x. What eluded you to
think it was Apache? 

 

Will

 

From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] 
Sent: Friday, February 19, 2010 10:51 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Apache version 2.2.12

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 10:49 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Never noticed issues with Apache. What version are you running?

 

Will

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Will Sani 
That's a good start. You might want to also look into your MySQL schema.
There is a slight possibility that large DB queries are causing this issue.
I forgot to ask, what RT version are you running? 

 

Will 

 

From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] 
Sent: Friday, February 19, 2010 11:21 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings?

 

Well, when I restart apache my memory and swap drops down.

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 11:18 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

 

Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think
it was Apache? 

 

Will

 

From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] 
Sent: Friday, February 19, 2010 10:51 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings?

 

Apache version 2.2.12

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 10:49 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

 

Never noticed issues with Apache. What version are you running?

 

Will

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Michael Neuschafer 
Well, when I restart apache my memory and swap drops down.

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 11:18 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Highly doubt Apache is to blame, especially 2.2.x. What eluded you to
think it was Apache? 

 

Will

 

From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] 
Sent: Friday, February 19, 2010 10:51 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Apache version 2.2.12

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 10:49 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Never noticed issues with Apache. What version are you running?

 

Will

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Will Sani 
Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think
it was Apache? 

 

Will

 

From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] 
Sent: Friday, February 19, 2010 10:51 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings?

 

Apache version 2.2.12

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 10:49 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

 

Never noticed issues with Apache. What version are you running?

 

Will

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Kenneth Marshall 
It is not a memory leak, memory does not get returned to the
system -- ever. So a large query can bloat the memory usage
and it will not shrink. We use cron to do a "graceful" apache
restart once a day. No impact to users and it handles the
memory usage growth over time.

Regards,
Ken

On Fri, Feb 19, 2010 at 10:31:53AM -0800, Michael Neuschafer wrote:
> My request tracker apache has been eating up memory.  I think there is a
> memory leak.  Below is my prefork MPM and Worker MPM what setting do you
> recommend?
> 
>  
> 
>  
> 
> # prefork MPM
> 
> # StartServers: number of server processes to start
> 
> # MinSpareServers: minimum number of server processes which are kept
> spare
> 
> # MaxSpareServers: maximum number of server processes which are kept
> spare
> 
> # MaxClients: maximum number of server processes allowed to start
> 
> # MaxRequestsPerChild: maximum number of requests a server process
> serves
> 
> 
> 
> StartServers  2
> 
> MinSpareServers   2
> 
> MaxSpareServers   3
> 
> MaxClients   50
> 
> MaxRequestsPerChild  1000
> 
> 
> 
>  
> 
> # worker MPM
> 
> # StartServers: initial number of server processes to start
> 
> # MaxClients: maximum number of simultaneous client connections
> 
> # MinSpareThreads: minimum number of worker threads which are kept spare
> 
> # MaxSpareThreads: maximum number of worker threads which are kept spare
> 
> # ThreadsPerChild: constant number of worker threads in each server
> process
> 
> # MaxRequestsPerChild: maximum number of requests a server process
> serves
> 
> 
> 
> StartServers 2
> 
> ThreadLimit  64
> 
> 
> 
>  
> 
> # event MPM
> 
> # StartServers: initial number of server processes to start
> 
> # MaxClients: maximum number of simultaneous client connections
> 
> # MinSpareThreads: minimum number of worker threads which are kept spare
> 
> # MaxSpareThreads: maximum number of worker threads which are kept spare
> 
> # ThreadsPerChild: constant number of worker threads in each server
> process
> 
> # MaxRequestsPerChild: maximum number of requests a server process
> serves
> 
> 
> 
> StartServers  2
> 
> MaxClients   50
> 
> MinSpareThreads  25
> 
> MaxSpareThreads 100 
> 
> ThreadLimit  64
> 
> ThreadsPerChild  25
> 
> MaxRequestsPerChild  1500
> 
> 
> 
>  
> 
> Michael Neuschafer
> 
> PC Support Specialist
> 
> National Stores Inc.
> 
> (310) 436 - 2150
> 
>  
> 

> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Michael Neuschafer 
Apache version 2.2.12

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 10:49 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM
settings?

 

Never noticed issues with Apache. What version are you running?

 

Will

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Will Sani 
Never noticed issues with Apache. What version are you running?

 

Will

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] RT Apache memory leak. any examples of MPM settings?

2010-02-19 Thread Michael Neuschafer 
My request tracker apache has been eating up memory.  I think there is a
memory leak.  Below is my prefork MPM and Worker MPM what setting do you
recommend?

 

 

# prefork MPM

# StartServers: number of server processes to start

# MinSpareServers: minimum number of server processes which are kept
spare

# MaxSpareServers: maximum number of server processes which are kept
spare

# MaxClients: maximum number of server processes allowed to start

# MaxRequestsPerChild: maximum number of requests a server process
serves



StartServers  2

MinSpareServers   2

MaxSpareServers   3

MaxClients   50

MaxRequestsPerChild  1000



 

# worker MPM

# StartServers: initial number of server processes to start

# MaxClients: maximum number of simultaneous client connections

# MinSpareThreads: minimum number of worker threads which are kept spare

# MaxSpareThreads: maximum number of worker threads which are kept spare

# ThreadsPerChild: constant number of worker threads in each server
process

# MaxRequestsPerChild: maximum number of requests a server process
serves



StartServers 2

ThreadLimit  64



 

# event MPM

# StartServers: initial number of server processes to start

# MaxClients: maximum number of simultaneous client connections

# MinSpareThreads: minimum number of worker threads which are kept spare

# MaxSpareThreads: maximum number of worker threads which are kept spare

# ThreadsPerChild: constant number of worker threads in each server
process

# MaxRequestsPerChild: maximum number of requests a server process
serves



StartServers  2

MaxClients   50

MinSpareThreads  25

MaxSpareThreads 100 

ThreadLimit  64

ThreadsPerChild  25

MaxRequestsPerChild  1500



 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Wiki Add-on for RTFM

2010-02-19 Thread Kevin Falcone 
On Fri, Feb 19, 2010 at 12:46:32PM -0200, Fernanda Martins wrote:
>See... but that don't solve my problem.
> 
>What I want is the text format like in [1]wikipedia.com with gray boxes, 
> and index in my
>article to each topic.. that kind of stuff.
> 
>If I just create a Custom Field I will only creating boxes, but not 
> coloring it, not change my
>letter fonts etc etc etc..

RT is not a wiki.  I can't tell if you want to let people browse
articles in RTFM (which they can do from RTFM -> Articles, organized
by class and topic) or if you want something entirely different.

-kevin


pgpNyUoYDkVHi.pgp
Description: PGP signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Creating one Article in more than one class

2010-02-19 Thread Kevin Falcone 
On Fri, Feb 19, 2010 at 12:53:09PM -0200, Fernanda Martins wrote:
>Can I create one article in more than one class on RTFM?

No, think of a Class like a Queue.  One Class per Article, one Queue
per Ticket.  

You want global topics I suspect.

-kevin


pgpwMf2YZxzGn.pgp
Description: PGP signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Pls urgent help about double requestors for each new ticket

2010-02-19 Thread Ken Crocker 

Softouch,

Have you created any scrips that activate when a ticket is created? 
Otherwise, that's crazy. I can't see any reason that the vanilla RT 
would ever do that. It doesn't make sense and I can't think of any 
configuration settings that would do it either. The only thing I can 
think of is some scrip that is doing it.


Kenn
LBNL

On 2/18/2010 9:49 PM, softouch wrote:


Dear Ken,

lets assume that i have user A,B,C,D in my RT.


When User A is creating a ticket in the queue and making some one owner of
Ticket out of RT Members,
after ticket creation RT is showing Two Requester for this Ticket.

One is User A who actually created the Ticket.
Second randomly from B,C,D. 


i am unable to understand that why and when second requester is inserted
inside the ticket. now when ever some correspondence is made with Requester
, RT is sending Email to Two Requester.


Hope i have explained my problem more precisely.

Thanks,

R i Z 




Ken Crocker wrote:
  

Softouch,

Your question is a bit vague. Are you having a problem segregating 
notifications? A problems distinguishing the difference between a ticket 
"Creator" and a Ticket "Requestor"?
There are several relationships a user can have with a ticket. At the 
"Queue" level, they can be a watcher (either AdminCc or Cc). That 
implies that they want whatever notifications you set to go out for ALL 
tickets in that Queue. Then there are the "Ticket" watchers, which 
includes AdminCc, Cc, Owners (of which there can ONLY be one per ticket) 
and Requestors (of which there can be MANY per ticket). These watchers 
are called "Roles" which are basically "Psuedo" groups. The can have 
rights just like "User-defined" groups for a particular Queue and even 
globally. A "Creator" is neither a role or psuedo group of any kind and 
therefore /cannot have any rights/.nor be a /selected recipient of a 
notification/. A Ticket "Creator" is merely a ticket level field that 
retains the ID number of the user that /actually created/ (Via email or 
WebUI) the ticket and this user can be a different user than the Owner 
OR Requestor(s). You can display this persons User Name/Email address in 
any Query, however.
Please define more succinctly exactly what your problem is and I'll try 
to help.


Kenn
LBNL

On 2/18/2010 4:15 AM, softouch wrote:

Hello. whenever my RT users are creating ticket in some queue, ticket 
is created by two owners. one who is actually creating the ticket and 
other it selects randomly between different RT Admins. please help me 
to sort out the reason of this issue. R i Z.


View this message in context: Pls urgent help about double requestors 
for each new ticket 

Sent from the Request Tracker - User mailing list archive 
 at Nabble.com.



___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com
  

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com





  
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Creating one Article in more than one class

2010-02-19 Thread Fernanda Martins 
Can I create one article in more than one class on RTFM?

Fernanda L. M. Martins
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Wiki Add-on for RTFM

2010-02-19 Thread Fernanda Martins 
See... but that don't solve my problem.

What I want is the text format like in wikipedia.com with gray boxes, and
index in my article to each topic.. that kind of stuff.

If I just create a Custom Field I will only creating boxes, but not coloring
it, not change my letter fonts etc etc etc..

Thanks for all the help guys.

Fernanda L. M. Martins


2010/2/13 Torsten Brumm 

> OK, if you use the rtfm you have to define customfields to store the
> content. at the customfields setup you can define customfields of type
> wikitext. this should work
>
> 2010/2/13 Fernanda Martins 
>
> cf's?
>> Please explain better, my english is very bad, and I'm desperaly trying to
>> find this wiki thing.
>>
>> Fernanda L. M. Martins
>>
>>
>> 2010/2/12 Torsten Brumm 
>>
>> Hm, i think cf's of type wiki text could work...
>>>
>>> 2010/2/12 Fernanda Martins 
>>>
 Anyone know if there is a wiki text formatting add-on for RTFM?


 I would like to write my articles in rtflm using the Wiki formating
 like tables, index... etc.. etc..

 Fernanda L. M. Martins

 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com

 2010 RT Training Sessions!
 San Francisco, CA, USA - Feb 22 & 23
 Dublin, Ireland - Mar 15 & 16
 Boston, MA, USA - April 5 & 6
 Washington DC, USA - Oct 25 & 26

 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

>>>
>>>
>>>
>>> --
>>> MFG
>>>
>>> Torsten Brumm
>>>
>>> http://www.brumm.me
>>> http://www.elektrofeld.de
>>>
>>
>>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.brumm.me
> http://www.elektrofeld.de
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Send SelfService url including password with every new ticket autoreply

2010-02-19 Thread Evert Jan van Ramselaar 
Hello list,

I will try to explain what I want to accomplish and I hope you will be
able to point me in the right direction.

I want users to be able to use the SelfService functionality and to do
that I have followed the instructions found at
http://wiki.bestpractical.com/view/AutogeneratedPassword . So far so
good; users that have not yet have a password in the database will get
an autogenerated one sent to them. I was also able to construct the
right url to SelfService including their username and password, so
they can view their ticket with one click.

However, I want to send that url - including username and password -
with every autoreply for new tickets they create. But here seems to be
my problem. Once the password is generated, it is put in the database
encrypted. I do not want to give the users a new password each time
they create a new ticket, so how do I get the cleartext password to be
used in the autoreply template?

Hope you can help. Don't be afraid to ask for more info if something
is not clear.

Regards,
Evert Jan
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com