[rt-users] ACL Troubles with RTFM

2010-08-07 Thread benoit plessis 
Hi,

I'm trying to setup RTFM acl's for some groups and it seem that they
are not enough.

For example, in Config  RTFM  Global  Group Rights i allow the
following to a group of users:
 CreateArticle
 DeleteArticle
 ModifyArticle
 ModifyArticleTopics
 ModifyCustomField
 SeeClass
 SeeCustomField
 ShowArticle
 ShowArticleHistory

However, even after login/logout, thoses users doesn't have access to
the articles customfields,
If then i had SeeCustomField to this group in the global RT
configuration (Configuration  Global  Group Rights)
then they are able to see and use articles contents, but not modify
(need global ModifyCustomField for this to work).

Is it normal ?

Using RT 3.8.8  RTFM 2.4.2

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Re: [rt-users] Encoding Troubles with RT 3.8.8

2010-08-07 Thread benoit plessis 
To solve this one, for now i've done the following modification, since
we are sending the modified headers,
i changed the RT::Attachment_Overlay::ContentAsMIME to send the
modified content:

--- /opt/rt3/lib/RT/Attachment_Overlay.pm   2010-06-03
12:55:03.540297000 +0200
+++ /opt/rt3/local/lib/RT/Attachment_Overlay.pm   2010-08-07
13:57:47.411918000 +0200
@@ -426,7 +426,7 @@

 use MIME::Body;
 $entity-bodyhandle(
-    MIME::Body::Scalar-new( $self-OriginalContent )
+    MIME::Body::Scalar-new( $self-Content )
 );

 return $entity;

Any advice ?

2010/8/4 benoit plessis plessis.ben...@gmail.com

 Hi,

 I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT.

 Exemple: Email received in 'iso-8859-1', is correctly displayed in
 UTF-8 within RT,
 when showing 'Full Header' we have on top:
   content-type: text/plain; charset=utf-8

 and on bottom:
   X-RT-Original-Encoding: ISO-8859-1

 If we forward this email to a new address, the forwarded message
 include the same headers, however the message body is in quoted
 printable encoding of a iso-8859-1 message:

 ==Extract of forwarded email: ==
 This is a forward of ticket #260

 =_1280925536-13250-3
 Content-Type: message/rfc822
 Content-Disposition: attachment
 Content-Transfer-Encoding: binary
 Content-Description: forwarded message

 Content-Type: multipart/mixed; boundary=--=_1280925536-13250-2
 Content-Transfer-Encoding: binary
 MIME-Version: 1.0
 X-Mailer: MIME-tools 5.427 (Entity 5.427)

 This is a multi-part message in MIME format...

 =_1280925536-13250-2
 MIME-Version: 1.0
 X-RT-Queue: Support
 Content-Type: text/plain; charset=utf-8
 
 X-RT-Original-Encoding: ISO-8859-1
 Content-Length: 1116

 Bonjour,

 Je fais suite =E0 notre entretien t=E9l=E9phonique.
 
 ==Extract of forwarded email: =

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