Re: [rt-users] Suppressing outgoing email from another queue if ticket is moved into our Spam queue
> Hi,
>
> We're using 1b from http://wiki.bestpractical.com/view/SpamFiltering
> and have also installed the disable global scrips extension to switch
> of emails for this Spam queue.
>
> The problem is as a ticket hits my support or sales queue etc. first,
> an email is still being sent out. How can we disable this for detected
> Spam so the notify emails get stopped?
>
So for example, once an email is filtered for the spam headers our MTA
has added, RT moves this ticket into our Spam queue. If this ticket
was meant for our sales queue, the sales queue still sends out an
email even though the end queue is our Spam one.
Here's the condition:
Custom action preparation code:
my $inMessage = $self->TransactionObj->Attachments->First;
return 0 if ( !$inMessage );# if no message attachment - assume web UI
return 0 if ( !$inMessage->GetHeader('Received') ); # exit if not email message
if ( $inMessage->GetHeader('X-nohelo')
|| $inMessage->GetHeader('X-badhelo')
|| $inMessage->GetHeader('X-ptrmismatch')
|| $inMessage->GetHeader('X-sendercalloutfail')
|| $inMessage->GetHeader('X-rbl-spamhaus')
|| $inMessage->GetHeader('X-rbl-spamcop') )
{
return 1;
}
else { return 0; }
Custom action cleanup code:
my $newqueue = 'Spam';
my ( $status, $msg ) = $self->TicketObj->SetQueue($newqueue);
return $status ? undef : 1;
How can I switch off the email trigger for this match?
Thanks.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] How to get rid of a disabled queue.
Figured it out. I was trying to use the queue name -- I had to use the queue ID number. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Sun, Sep 19, 2010 at 9:19 AM, Max McGrath wrote: > Hi all - > > Runing RT 3.8.8 on Ubuntu. > > I've been having some quirky search results but I figured out the meat of > the problem, which brings me to a new question. > > We've been having some weird search results on blackboard, because when > people did searches for blackboard it turns out it was searching within the > Blackboard Queue -- which we decided we didn't need anymore, so it's been > disabled. Hence, no tickets were turning up upon searches for blackboard. > > My question is now, how do I delete (or shred?) a disabled queue? I can't > seem to figure it out. > > What is my best option? > > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > mmcgr...@carthage.edu > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Securing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
> > Solutions like "well make the file only readable by root" aren't going to > > be accepted (not by me, but by our security team). Needs to be a hashed > > password, may be, or something.. I don't know.. soliciting ideas. > > When people talk about hashes, they are _typically_ talking about one-way functions. You can tell if two passwords hash to the same thing, but can't typically reverse a hashed password into usable credentials. Have you tried asking your security people for recommendations? Presumably they have a way they'd like you to do this. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] How to get rid of a disabled queue.
Hi all - Runing RT 3.8.8 on Ubuntu. I've been having some quirky search results but I figured out the meat of the problem, which brings me to a new question. We've been having some weird search results on blackboard, because when people did searches for blackboard it turns out it was searching within the Blackboard Queue -- which we decided we didn't need anymore, so it's been disabled. Hence, no tickets were turning up upon searches for blackboard. My question is now, how do I delete (or shred?) a disabled queue? I can't seem to figure it out. What is my best option? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RTFM Upgrade - Different Paths?
I have a working install of RTFM (hardly used it but it does work). I've
just upgraded my installation of RTFM from v2.2.1 to v2.4.2 (latest). I
followed the instructions (perl Makefile.pm, make install).
However, upon viewing the version of the Perl module loaded under
Tools->Configuration->System Congfiguration, the version of the Perl
module RT::FM is still 2.2.1.
I then looked for the FM.pm vile as I know the version number is in
there. I now have two. A copy in /opt/rt3/local/lib/RT/FM.pm and
/opt/rt3/local/plugins/RT-FM/lib/RT/FM.pm. The first one is the old
version. The second is the new one.
So I went and simply renamed the files and folders in
/opt/rt3/local/lib/RT related to RTFM in the hope that RT would then
pickup the new version in the plugins folder. Didn't happen. RT fell
over.
So my question is - how do I get RT to use the new version and not the
old one?
Don't ask me how I ended up with an install in local/lib/RT - I have no
idea. I would have followed the instructions at the time of install as I
don't know enough about Perl, and too scared of wrecking my RT install,
to play around. Everything was installed at the default paths.
Any help appreciated.
Kind regards,
Paul Broadwith (MBCS)
Microsoft Certified Professional
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2010 and Microsoft Registered Partner
Tel.: 0845 862 0292
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Last one this year -- Learn how to get the most out of RT!
[rt-users] change main menu place to right
hi i am using RT in Persian. because Persian is a right to left language, i want to change the place of main menu from left to right who can i doing this? -- Best Regards Armin Imani -- Best Regards Armin Imani RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Securing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
Any thoughts, anyone ? > Hello, > > what are our options as far as securing RT_SiteConfig.pm goes? > > My company has pretty strict security requirements, and our security team > will simply not allow us to store the ldap username/password in a plain > text file on the RT server (and I can fully understand their concerns). > > What are some options here? Again, keeping in mind that the requirement is > for the password (at least the password, that is) to NOT be plaintext in > RT_SiteConfig.pm > > Solutions like "well make the file only readable by root" aren't going to > be accepted (not by me, but by our security team). Needs to be a hashed > password, may be, or something.. I don't know.. soliciting ideas. > > --Val > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
