[rt-users] (Quick) tickets of a given type
Dear all, my name is Giuseppe Sollazzo and I work for St George's University of London. We're exploring RT as a ticketing mechanism for our HelpdeskSysadmin Units and we're pretty happy with it. However, there's one thing we'd like to do and it's not clear if it's feasible or not: 'typed' (quick) tickets. As our helpdesk receives multiple requests relating to shared folders permissions, e-mail and file recovery, etc..., it would be extremely useful if the helpdesk could create a quick ticket of a certain type. Example: create quick shared drive permission ticket in which the only things to specify are drive name and requestors. Even more simply, we need a one-click ticket creation of a certain type, mostly for service checks. E.g. check nfs, check quota, etc... Has anyone implemented anything similar? Thanks and best regards, -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] REST interface and long file names?
If you guys could file a bug report, that'd be great.
Thanks.
On Fri 29.Oct'10 at 12:44:46 -0700, Tom Lahti wrote:
Jesse's intent for the REST interface was to be RFC822 compliant, and that
ain't. So I while I could probably make rt-client tolerate it, I probably
should push this to Jesse as REST isn't working the way he intended in this
case. It will probably cause issues with other systems that interface with
RT's REST API as well.
--
Tom Lahti, SCMDBA, LPIC-1, CLA
BIT LLC
425-251-0833 x 117
On Oct 28, 2010, at 3:47 PM, Thierry Thelliez wrote:
I found a strange answer from RT while calling the REST interface.
You can see below that extra lines are added before and after the
Subject line. This does not work well with rt-client (ruby library)
while parsing the answer. There should not be these extra lines.
Is that because we have a long filename? Or a comma in the title?
'
RT/3.8.7 200 Ok
id: 1302
Subject: _xx__xx_xxx_x_ xxx
xx xxx xx xx., xxx..xls
Creator: 574
Created: 2010-06-08 02:09:24
Transaction: 1970
Parent: 1300
'
Thanks,
Thierry
[rt-users] RT mobile interface
I installed the mobile plugin, and it seems to work pretty well for the most part. I noticed in our case the link to return to the normal interface doesn't work. Clicking it does nothing. Any ideas? Also I noticed there is no queue view. Is this something that would have been challenging to add?
Re: [rt-users] RT mobile interface
On Mon, Nov 01, 2010 at 10:29:13AM -0500, John Arends wrote: I installed the mobile plugin, and it seems to work pretty well for the most part. I noticed in our case the link to return to the normal interface doesn't work. Clicking it does nothing. Any ideas? If you try from a desktop browser does it work? Also I noticed there is no queue view. Is this something that would have been challenging to add? Not particularly, no. --
Re: [rt-users] RT mobile interface
On 11/01/2010 11:45 AM, Jesse Vincent wrote: On Mon, Nov 01, 2010 at 10:29:13AM -0500, John Arends wrote: I installed the mobile plugin, and it seems to work pretty well for the most part. I noticed in our case the link to return to the normal interface doesn't work. Clicking it does nothing. Any ideas? If you try from a desktop browser does it work? We're seeing the same thing. When I do it from the desktop and fake up the UserAgent it works if I'm not logged in. If I'm logged it I get the same page back. Very strange, but I'm not finding any records in the apache log files - time to poke about. Jeff
Re: [rt-users] RT mobile interface
On 11/1/10 10:45 AM, Jesse Vincent wrote: On Mon, Nov 01, 2010 at 10:29:13AM -0500, John Arends wrote: I installed the mobile plugin, and it seems to work pretty well for the most part. I noticed in our case the link to return to the normal interface doesn't work. Clicking it does nothing. Any ideas? If you try from a desktop browser does it work? I tried on a desktop and hit the /m/ link and tried clicking on the not using a mobile browser? link and it doesn't do anything. The logout doesn't seem to do anything either, but I was guessing that was due to how we authenticated users (through the web server rather than through RT). Also I noticed there is no queue view. Is this something that would have been challenging to add? Not particularly, no. This might be something cool to add in the next version. I still don't own a smart phone of any type, but I'm looking at supporting this for those who do.
[rt-users] Image size limit
Is there any way to limit the size of images attached to RT tickets? Regards, Jim
