[rt-users] Unusual error with RT38/apache22
The database works perfectly as does the interface (as far as I can tell, I cannot actually login because of this problem) Google seems to believe my webdomain is wrong, but well quite obviously it is correct [warning]: Use of uninitialized value in lc at /usr/local/lib/perl5/site_perl/5.12.2/HTML/Mason/ApacheHandler.pm line 914. (/usr/local/lib/perl5/site_perl/5.12.2/HTML/Mason/ApacheHandler.pm:914) Domain: http://rt.webdev.ws Set($rtname, 'rt.webdev.ws'); Set($Organization, 'rt.webdev.ws'); Set($CorrespondAddress , 'r...@webdev.ws'); Set($CommentAddress , 'rt-comm...@webdev.ws'); # THE WEBSERVER: Set( $WebDomain, 'rt.webdev.ws' ); Set($WebPort, 80); I have no idea what is going on or what is causing this problem, this is the only error that is showing up I configured apache as such: http://95.154.246.182/>> ServerName rt.webdev.ws ServerAdmin p...@webdev.ws DocumentRoot /usr/local/share/rt38/html AddDefaultCharset UTF-8 PerlRequire /usr/local/bin/webmux.pl Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason
[rt-users] How to install RT-3.8.8 on Debian lenny
Hi, friends. Is there some guide for the RT-3.8.8 installation on Debian lenny? I already downloaded the .tar.gz, but now what? Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902
Re: [rt-users] How to install RT-3.8.8 on Debian lenny
On Wed, Nov 17, 2010 at 11:46:33AM -0200, Wagner Pereira wrote: > Hi, friends. > > Is there some guide for the RT-3.8.8 installation on Debian lenny? > > I already downloaded the .tar.gz, but now what? Hi Wagner, Rather than installing from source you might like to look at installing using the Debian packages. request-tracker3.8 isn't available in lenny proper, but it is in Debian backports: http://backports.debian.org/ http://packages.debian.org/source/lenny-backports/backports/request-tracker3.8 Installing the package should guide through through initial configuration, but make sure you look at /usr/share/doc/request-tracker3.8/README.Debian and the other documents in that directory too. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
[rt-users] Users randomly being logged in as other users
Hello, we were running RT 2.4 and we decided to upgrade to 3.8. we built a new server and instead of running it in-house, we moved it into our data centre. The we started getting a problem were you would click on a link in RT or refresh the page and suddenly you would be logged in as somebody else. I asked about this and was told that it was down to some sort of NAT issue between here and our DC as we all appeared to be coming from the same IP address. After trying and failing to get to the bottom of the NAT issue, we decided to move the server back in-house. It's now in the same rack, plugged in to the same switch as the old server (that NEVER had this issue) That was two days ago and now we see the problem is still happening. What's going on? -- View this message in context: http://old.nabble.com/Users-randomly-being-logged-in-as-other-users-tp30238345p30238345.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]
Hi Dominic and the others, I really thank your reply but, after Jesse said at > http://blog.bestpractical.com/2010/09/rt-4-an-update.html, I decided to wait for the RT 4, the Jesse's Xmas gift! Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902 Em 17/11/2010 11:52, Dominic Hargreaves escreveu: On Wed, Nov 17, 2010 at 11:46:33AM -0200, Wagner Pereira wrote: Hi, friends. Is there some guide for the RT-3.8.8 installation on Debian lenny? I already downloaded the .tar.gz, but now what? Hi Wagner, Rather than installing from source you might like to look at installing using the Debian packages. request-tracker3.8 isn't available in lenny proper, but it is in Debian backports: http://backports.debian.org/ http://packages.debian.org/source/lenny-backports/backports/request-tracker3.8 Installing the package should guide through through initial configuration, but make sure you look at /usr/share/doc/request-tracker3.8/README.Debian and the other documents in that directory too. Cheers, Dominic.
Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]
On 11/17/2010 03:08 PM, Wagner Pereira wrote: Hi Dominic and the others, I really thank your reply but, after Jesse said at > http://blog.bestpractical.com/2010/09/rt-4-an-update.html, I decided to wait for the RT 4, the Jesse's Xmas gift! Why wait? Start building RT4 Debian packages! Just my 2 cents :-). Regards Racke -- LinuXia Systems => http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP => http://www.icdevgroup.org/ Interchange Development Team
Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]
On Wed, Nov 17, 2010 at 03:12:56PM +0100, Stefan Hornburg (Racke) wrote: > On 11/17/2010 03:08 PM, Wagner Pereira wrote: >> Hi Dominic and the others, >> >> I really thank your reply but, after Jesse said at > >> http://blog.bestpractical.com/2010/09/rt-4-an-update.html, >> I decided to wait for the RT 4, the Jesse's Xmas gift! >> > > Why wait? Start building RT4 Debian packages! It's on my list... -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
On Wed, Nov 17, 2010 at 05:07:29AM +, Rithy R wrote: >If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work > immediately, it can set due >date based on my setting just like before. Please kindly help out... Does it happen on 3.8.8? -kevin >> Date: Tue, 16 Nov 2010 20:51:36 -0500 >> From: falc...@bestpractical.com >> To: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM >> >> On Wed, Nov 17, 2010 at 01:35:49AM +, Rithy R wrote: >> > After I applied the setting, restart apache I found RTFM menu in RT > 3.8.7 web interface (I >> > logged in as root). I can create article at this time. The problem is, > when create new >ticket, >> > my SLA extension assigned correct sla level I set up but it never > change due date/time >like >> > before. What are missing here? Can you advise your configuration that > made these two >> > extensions work together? I do appreciate your advice and wish all the > best. >> >> If you disable RTFM does it suddenly work again? The SLA extension >> works using Scrips, which RTFM doesn't change. >> >> -kevin pgpSazlypTiv2.pgp Description: PGP signature
Re: [rt-users] Users randomly being logged in as other users
On Wed, Nov 17, 2010 at 06:07:22AM -0800, vmos wrote: > > Hello, we were running RT 2.4 and we decided to upgrade to 3.8. we built a > new server and instead of running it in-house, we moved it into our data > centre. There was no RT release labeled 2.4, and you should be more specific about which release of 3.8. 3.8 covers releases of RT over more than 2.5 years. You haven't really provided helpful details (such as authorization and webserver configurations) so any speculating is guesswork. Usually this involves a proxy server or incorrect caching. You really need to sort out if there are cookies being passed from user to user or something else going on. -kevin > The we started getting a problem were you would click on a link in RT or > refresh the page and suddenly you would be logged in as somebody else. > I asked about this and was told that it was down to some sort of NAT issue > between here and our DC as we all appeared to be coming from the same IP > address. > After trying and failing to get to the bottom of the NAT issue, we decided > to move the server back in-house. It's now in the same rack, plugged in to > the same switch as the old server (that NEVER had this issue) > That was two days ago and now we see the problem is still happening. > > What's going on? > -- > View this message in context: > http://old.nabble.com/Users-randomly-being-logged-in-as-other-users-tp30238345p30238345.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > pgpqa7Tbz9Rp1.pgp Description: PGP signature
[rt-users] No permission to create tickets email bounce
Running RT 3.8.8 I have one user within our company who cannot create RT tickets. She was able to for years until recently. I can't tell what changed. All other users can create tickets fine and they appear to be setup just like this one user. When she sends an email in to the address setup to auto create a ticket, she gets an email bounce like this: From: "RT CorrespondAddressNotSet" To: cbreidenb...@companyname.com Sent: Wednesday, November 17, 2010 4:14:34 PM Subject: Ticket creation failed: Fwd: Need help No permission to create tickets in the queue 'IT.Help' Any suggestion on how to fix this? Thanks.
[rt-users] Can't locate Log/Dispatch.pm in @INC
I just installed rt-3.8.8 on Mac OS X Server 10.6.5. Installation went smooth enough, but when I edited the VirtualHost entry in /etc/apache2/sites/_any_80_.conf and added the line "PerlRequire /opt/rt3/bin/webmux.pl" Apache would crash at startup. Here is the error from the WebServer error log: Can't locate Log/Dispatch.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /Library/Perl/Updates/5.10.0 /System/Library/Perl/5.10.0/darwin-thread-multi-2level /System/Library/Perl/5.10.0 /Library/Perl/5.10.0/darwin-thread-multi-2level /Library/Perl/5.10.0 /Network/Library/Perl/5.10.0/darwin-thread-multi-2level /Network/Library/Perl/5.10.0 /Network/Library/Perl /System/Library/Perl/Extras/5.10.0/darwin-thread-multi-2level /System/Library/Perl/Extras/5.10.0 . /usr) at /opt/rt3/bin/../lib/RT.pm line 222. BEGIN failed--compilation aborted at /opt/rt3/bin/../lib/RT.pm line 222. Compilation failed in require at /opt/rt3/bin/webmux.pl line 136. Compilation failed in require at (eval 2) line 1. Can't load Perl file: /opt/rt3/bin/webmux.pl for server testserver.com:0, exiting... I looked at line 222 of /opt/rt3/lib/RT.pm and here is what it says: use Log::Dispatch 1.6; But CPAN says my Log::Dispatch version is 2.27. Can anyone tell me what I need to do? I tried to downgrade Log::Dispatch but I couldn't see any way of doing that with CPAN. When I comment out the PerlRequire line ReportTracker says I haven't configured mod_perl or fastcgi properly. Thanks, Alex
[rt-users] Can't locate Log/Dispatch.pm in @INC
I just installed rt-3.8.8 on Mac OS X Server 10.6.5. Installation went smooth enough, but when I edited the VirtualHost entry in /etc/apache2/sites/_any_80_.conf and added the line "PerlRequire /opt/rt3/bin/webmux.pl" Apache would crash at startup. Here is the error from the WebServer error log: Can't locate Log/Dispatch.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /Library/Perl/Updates/5.10.0 /System/Library/Perl/5.10.0/darwin-thread-multi-2level /System/Library/Perl/5.10.0 /Library/Perl/5.10.0/darwin-thread-multi-2level /Library/Perl/5.10.0 /Network/Library/Perl/5.10.0/darwin-thread-multi-2level /Network/Library/Perl/5.10.0 /Network/Library/Perl /System/Library/Perl/Extras/5.10.0/darwin-thread-multi-2level /System/Library/Perl/Extras/5.10.0 . /usr) at /opt/rt3/bin/../lib/RT.pm line 222. BEGIN failed--compilation aborted at /opt/rt3/bin/../lib/RT.pm line 222. Compilation failed in require at /opt/rt3/bin/webmux.pl line 136. Compilation failed in require at (eval 2) line 1. Can't load Perl file: /opt/rt3/bin/webmux.pl for server testserver.com:0, exiting... I looked at line 222 of /opt/rt3/lib/RT.pm and here is what it says: use Log::Dispatch 1.6; But CPAN says my Log::Dispatch version is 2.27. Can anyone tell me what I need to do? I tried to downgrade Log::Dispatch but I couldn't see any way of doing that with CPAN. When I comment out the PerlRequire line ReportTracker says I haven't configured mod_perl or fastcgi properly. Thanks, Alex
