Re: [rt-users] RT Extension JS Gantt won't work
Solved You can download the jsgantt-showsummary.diff directly here https://github.com/bestpractical/rt-extension-jsgantt/raw/2f14824a18a73d9863522f3064a644186f417fd4/etc/jsgantt-showsummary.diff jsgantt-showsummary.diff best regards john s. -- View this message in context: http://old.nabble.com/RT-Extension-JS-Gantt-won%27t-work-tp31180543p31217358.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Image Linking
Hi RT-Users, A quick google didnt hit up any results so I am hoping some list members might have some info. Is there a way/mechanism that will allow for images within tickets to be stored on the disk filesystem/nfs share as opposed to within the MySQL Database? Regards Ronald
Re: [rt-users] Image Linking
Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk Torsten Von meinem iPhone gesendet Am 23.03.2011 um 10:32 schrieb ronald higgins ronald.higg...@gmail.com: Hi RT-Users, A quick google didnt hit up any results so I am hoping some list members might have some info. Is there a way/mechanism that will allow for images within tickets to be stored on the disk filesystem/nfs share as opposed to within the MySQL Database? Regards Ronald
Re: [rt-users] Basic Comprehension Question RT:Extension::QueueWizard
Are my intentions not clear?? best regards john s. -- View this message in context: http://old.nabble.com/Basic-Comprehension-Question-RT%3AExtension%3A%3AQueueWizard-tp31152632p31218472.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] RT 3.8.4 to 3.8.9 Upgrade
Hi, I am a bit of a new-bie on setting up RT and having trouble upgrading RT from 3.8.4 to 3.8.9. (NB: RT 3.8.4 was installed using yum) Problem: Upgrade seemed to complete successfully, but strangely enough when I login to RT, it still shows me version 3.8.4. I am running RT on the following setup: Fedora Core 12, Apache 2.2.14, MYSQL 5.1 PS: I read in a thread (http://www.gossamer-threads.com/lists/rt/users/93541?search_string=3.8.4;#93541) that someone had a similar issue but upgrading to 3.8.8, however, not sure what is meant by manually installed to 3.8.8. I followed the steps detailed below to perform the upgrade: -- unpacked tar xzvf rt-3.8.9.tar.gz cd rt-3.8.9 ./configure --prefix=/etc/rt3/ -- checked for missing dependencies by running: make testdeps -- script reported some missing dependencies, ran the following command: make fixdeps I was notified to configure the CPAN shell, ran the following command to configure it: /usr/bin/perl -MCPAN -e shell when prompted installed Bundle::CPANxxl After this completed... CPAN -- (typed exit) -- rechecked for missing dependencies by running: make testdeps -- ran upgrade make upgrade Congratulations. RT has been upgraded. You should now check over /etc/rt3/etc/RT_Config.pm for any necessary site customization. Additionally, you should update RT's system database objects by running /etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade + -- updated database objects by running: /etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade password: (upgrade to 3.8.9) -- cleared mason cache dir: rm -fr /etc/rt3/var/mason_data/obj -- stopped and started web-server service httpd stop service httpd start I would appreciate it if someone would point me in the right direction. Thanks, Walid
Re: [rt-users] Image Linking
Il 23/03/2011 10:36, Torsten Brumm ha scritto: Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk :-( Any chance that it'll be included in RT-4.0 ? cheers -- Andrea Perotti System Administrator
Re: [rt-users] Image Linking
On Wed, Mar 23, 2011 at 02:53:15PM +0100, Andrea Perotti wrote: Any chance that it'll be included in RT-4.0 ? If you'd like to see what will be in RT-4.0, have a look at rt-4.0.0rc7 released yesterday: http://lists.bestpractical.com/pipermail/rt-devel/2011-March/011419.html -kevin pgpOrdESMEq2Z.pgp Description: PGP signature
[rt-users] Question about logical workflow
Hi all, in RT 3.6.6 we had the following situation: We have a Watcher which monitors a Queue for activity. In some cases, the watcher himself identifies a problem first and creates a ticket to inform the others, thus becoming the requestor. In this case, he gets emails twice. Is this desired behavior? Has it changed in 3.8.8? If no: how can we prevent doubling of emails. greetings, l.r.
Re: [rt-users] Image Linking
Don't think so. Von meinem iPhone gesendet Am 23.03.2011 um 14:53 schrieb Andrea Perotti apero...@cutaway.it: Il 23/03/2011 10:36, Torsten Brumm ha scritto: Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk :-( Any chance that it'll be included in RT-4.0 ? cheers -- Andrea Perotti System Administrator
Re: [rt-users] Question about logical workflow
Lars, First of all, he doesn't have to be the Requestor. When creating a ticket (except in email) he can put any users name in the Requestors box. Secondly, it sounds like you have your configuration Notify Actors set to send the creator an email for any transaction. Turn that off. That should do it. Hope I've helped. Kenn LBNL On Wed, Mar 23, 2011 at 8:58 AM, Lars Reimann l.reim...@metaways.de wrote: Hi all, in RT 3.6.6 we had the following situation: We have a Watcher which monitors a Queue for activity. In some cases, the watcher himself identifies a problem first and creates a ticket to inform the others, thus becoming the requestor. In this case, he gets emails twice. Is this desired behavior? Has it changed in 3.8.8? If no: how can we prevent doubling of emails. greetings, l.r.
Re: [rt-users] Question about logical workflow
On Wed, Mar 23, 2011 at 09:10:45AM -0700, Kenneth Crocker wrote: First of all, he doesn't have to be the Requestor. When creating a ticket (except in email) he can put any users name in the Requestors box. This is what I was going to recommend Secondly, it sounds like you have your configuration Notify Actors set to send the creator an email for any transaction. Turn that off. Autoreply ignores Notify Actor They could change the Autoreply condition to exclude watchers with a User Defined condition Of course, this depends a little on what notification mails are actually go out. -kevin On Wed, Mar 23, 2011 at 8:58 AM, Lars Reimann [1]l.reim...@metaways.de wrote: Hi all, in RT 3.6.6 we had the following situation: We have a Watcher which monitors a Queue for activity. In some cases, the watcher himself identifies a problem first and creates a ticket to inform the others, thus becoming the requestor. In this case, he gets emails twice. Is this desired behavior? Has it changed in 3.8.8? If no: how can we prevent doubling of emails. greetings, l.r. pgpnlniLt0p0Y.pgp Description: PGP signature
[rt-users] Queue Not Receiving/Forwarding Emails
Hey Guys, I have a few Q's setup in my RT server, and one of the them, is not longer receiving emails when a user send a email to such Q. All others are working fine. I have checked the following on the exchage side, adn it all looks fine: * Service account not locked and set to password not to expire. * Exchange mailbox is receiving emails. Confirmed * Passwords have not been changed in the RT config. What can I check on the the RT side? Thanks in advance for your help and time on this. -- Walk in faith! Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798
[rt-users] Is possible to get the name of the AdminCc group in Searches
AdmiCc, gives you the email addresses of all members of the Group the ticket is assigned to. I would like to get the Name of the group, can it be done?. For example the AdminCc of ticket 1 is a group called 'Group1', and m1,m2, m3 are members of Group1. When I select the column 'AdminCc' in the search, it is giving me the email addresses of m1, m2 and m3, I want the name 'Group1' Thanks, any help is greatly appreciated. Naweed - The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
Re: [rt-users] Queue Not Receiving/Forwarding Emails
On Wed, Mar 23, 2011 at 12:18 PM, Alberto Vazquez beto...@gmail.com wrote: I have a few Q's setup in my RT server, and one of the them, is not longer receiving emails when a user send a email to such Q. All others are working fine. Not sure how you are getting mail from Exchange to RT, but you are delivering it to the RT box you can check the maillogs on the RT server (/vag/log/messages or /var/log/maillog,typically) for delivery attempts. Mark
Re: [rt-users] One more time, Upgrading RT from ancient version to current
Etc, plugins and po are empty, html has Elements and Ticket directories in it. Lib has a Ticket_Overlay.pm in it. As far I remember we did have someone hire someone to add something to our RT installation. I am trying to find out more about it. There's your problem. Your Ticket_Overlay.pm is killing RT's Ticket_Overlay.pm Remove it until you can restore it as a proper extension using either Ticket_Local.pm or normal extensions. -kevin Yep, the custom modifications were the problem. We removed them on the test upgrade system and investigating how far we actually need those modifcations.
Re: [rt-users] Queue Not Receiving/Forwarding Emails
Hey Mark, I've checked the logs like you suggested, but the logs were a few days old and did not provide a clue. The issue actually went away, but unfortunately I am not sure what solved it. We have our exchange environment relay POP3 emails to the RT box. I am not sure how other have setup their RT systems. Thanks again for your quick response. Alberto On Wed, Mar 23, 2011 at 10:23 AM, Mark Farver mfar...@mindbent.org wrote: On Wed, Mar 23, 2011 at 12:18 PM, Alberto Vazquez beto...@gmail.com wrote: I have a few Q's setup in my RT server, and one of the them, is not longer receiving emails when a user send a email to such Q. All others are working fine. Not sure how you are getting mail from Exchange to RT, but you are delivering it to the RT box you can check the maillogs on the RT server (/vag/log/messages or /var/log/maillog,typically) for delivery attempts. Mark -- Walk in faith! Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798
Re: [rt-users] Signature and Bilingual Auto-reply
Hi, It depends on how you implemented bilingual auto-reply. On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat glamorous_gu...@hotmail.com wrote: Hi All, I created bilingual auto-reply in RT and I'm experiencing only one issue and not sure how to fix it. When someone sends a email to support and if they have signature they get following auto-reply Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: FW: message in RT/ Ticket # 554, a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [Support #]. Please include the string: [Support #9138] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you John Myers ABC Consultant johnmy...@xyz.com This message and any files transmitted with it are confidential, proprietary to ABC, privileged or otherwise protected by law. Salutations, Ce message a été généré automatiquement en réponse à la création d'un ticket d'incident concernant: FW: message dans RT / Ticket # 554, dont un résumé figure ci-dessous. Il n'est pas nécessaire de répondre à ce message maintenant. Votre billet a été attribuer un ID de [Support # ]. S'il vous plaît inclure la chaîne: [Support # 9138] dans la ligne objet de toute correspondance ultérieure sur cette question. Pour ce faire, vous pouvez répondre à ce message. Je vous remercie John Myers ABC Consultant johnmy...@xyz.com This message and any files transmitted with it are confidential, proprietary to ABC, privileged or otherwise protected by law. Is there a way to get rid of this signature separating bilingual messages? This only happens to users with signature. Please help. Thank you. -- Best regards, Ruslan.
