Re: [rt-users] Is a time zone user preference available?
Hello, Look into logs for additional info about blank page. You have several options: * switch over fcgi * figure out why modperl handler doesn't work * find/write patch for RT that uses Env::C in Date.pm On Fri, Apr 22, 2011 at 4:27 AM, Eli Guzman wrote: > Original Message > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli > Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Is a time zone user preference available? > >> Original Message >> From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On >> Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM To: >> Eli Guzman >> Cc: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] Is a time zone user preference available? >> >>> Hello, >>> >>> Do you use mod_perl? Try "SetHandler modperl" instead of "SetHandler >>> perl-script" in apache's config. Don't forget to stop/start the >>> server. >>> >>> On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman >>> wrote: Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? > On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas >>> >>> Hey Thomas, >>> >>> Thanks a bunch, somehow I missed that ;). >>> >>> Eli >> >> Not sure how common this issue is, but I have changed the 'About >> Me' timezone preferences, however the change isn't reflected on >> the interface. See images below: >> >> http://min.us/mDnN4uxnfqIBg#1 > > You've neglected to say: > > What you set it to in About Me. > What time you expect to see. > > I see something roughly 2 hours behind the current time, so assume > it is showing in Mountain time > > -kevin > >> I had the $Timezone variable in RT_SiteConfig.pm set to the >> following: Set($Timezone , 'US/Mountain'); but I commented this >> out (restarted httpd services)to see if there was any change to >> the interface, but nothing so far. Time is being synched via >> NTPD/system clock is not currently set to UTC/and system TZ is set >> to Denver TZ (-0700 GMT). Could I be missing something obvious >> here? >> >> Thanks for any insights! >> >> Regards, >> Eli Hey Kevin, Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. Regards, Eli >> >> Hey Ruslan, >> >> I can give that a try and let you know if it fixes the issue; thanks >> for the input. >> >> Regards, >> Eli > > Hey Ruslan, > > I have mod_perl installed on the system: > > [root@xxx ~]# yum list mod_perl > Loaded plugins: rhnplugin, security > Installed Packages > mod_perl.x86_64 2.0.4-6.el5 > installed > > However I was not using it directly with RT3, here is my > /etc/httpd/conf.d/rt3.conf: > > Alias /ticket "/opt/rt3/share/html" > > PerlRequire /opt/rt3/bin/webmux.pl > > > AllowOverride All > Options ExecCGI FollowSymLinks > > RewriteEngine On > RedirectMatch permanent (.*)/$ $1/index.html > AddDefaultCharset UTF-8 > SetHandler perl-script > #SetHandler modperl <-- Interface did not load -- just a blank screen > PerlHandler RT::Mason > > At first I tried reloading apache with the 'SetHandler modperl' line but > this caused RT3 not to load (just a blank screen) so as you can see I > commented out the line, and reloaded httpd services, the RT app was > returned to normal at that point. > > So I am guessing that the RPM version I have installed of mod_perl is > not compatible with RT3, so this leaves me with being able to use > perl-script handler. > > I did change the system time to just use UTC: > > [root@xxx ~]# date > Fri Apr 22 00:10:12 UTC 2011 > > I reloaded MySQL services and this forced the database to use UTC > instead of MDT: > > mysql> select distinct @@system_time_zone from user; > ++ > | @@system_time_zone | > +-
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? > Original Message > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On > Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM To: > Eli Guzman > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Is a time zone user preference available? > >> Hello, >> >> Do you use mod_perl? Try "SetHandler modperl" instead of "SetHandler >> perl-script" in apache's config. Don't forget to stop/start the >> server. >> >> On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman >> wrote: >>> Original Message >>> From: rt-users-boun...@lists.bestpractical.com >>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin >>> Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: >>> rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time >>> zone user preference available? >>> On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: >>> There's no need for elaborate schemes. Timezone, along with >>> language, is on the user About Me page. >>> >>> Thomas >> >> Hey Thomas, >> >> Thanks a bunch, somehow I missed that ;). >> >> Eli > > Not sure how common this issue is, but I have changed the 'About > Me' timezone preferences, however the change isn't reflected on > the interface. See images below: > > http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin > I had the $Timezone variable in RT_SiteConfig.pm set to the > following: Set($Timezone , 'US/Mountain'); but I commented this > out (restarted httpd services)to see if there was any change to > the interface, but nothing so far. Time is being synched via > NTPD/system clock is not currently set to UTC/and system TZ is set > to Denver TZ (-0700 GMT). Could I be missing something obvious > here? > > Thanks for any insights! > > Regards, > Eli >>> >>> Hey Kevin, >>> >>> Yes you are correct, it is showing that it is currently set Mountain >>> TZ (which was what the RT_SiteConfig was set to), and I went ahead >>> and changed the preference under the about me section to >>> 'Europe/London +0100', but for some reason the change has not taken >>> effect. >>> >>> Just not sure as to why, could this perhaps be related to the >>> database itself? Currently MySQL should be getting TZ data from the >>> OS itself, but I believe I can hard-set it in the my.ini file, not >>> sure if this is the preferred method for RT/or to be honest if it >>> should matter if the DB should be set to a specific TZ. >>> >>> Regards, >>> Eli > > Hey Ruslan, > > I can give that a try and let you know if it fixes the issue; thanks > for the input. > > Regards, > Eli Hey Ruslan, I have mod_perl installed on the system: [root@xxx ~]# yum list mod_perl Loaded plugins: rhnplugin, security Installed Packages mod_perl.x86_64 2.0.4-6.el5 installed However I was not using it directly with RT3, here is my /etc/httpd/conf.d/rt3.conf: Alias /ticket "/opt/rt3/share/html" PerlRequire /opt/rt3/bin/webmux.pl AllowOverride All Options ExecCGI FollowSymLinks RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script #SetHandler modperl <-- Interface did not load -- just a blank screen PerlHandler RT::Mason At first I tried reloading apache with the 'SetHandler modperl' line but this caused RT3 not to load (just a blank screen) so as you can see I commented out the line, and reloaded httpd services, the RT app was returned to normal at that point. So I am guessing that the RPM version I have installed of mod_perl is not compatible with RT3, so this leaves me with being able to use perl-script handler. I did change the system time to just use UTC: [root@xxx ~]# date Fri Apr 22 00:10:12 UTC 2011 I reloaded MySQL services and this forced the database to use UTC instead of MDT: mysql> select distinct @@system_time_zone from user; ++ | @@system_time_zone | ++ | UTC| ++ 1 row in set (0.00 sec) Now the database shows the time as UTC, and so do tickets on the RT interface as well. However, I am still unable to change to different timezones for any user. Could this be an inconsistency of using "SetHandler perl-script" rather than 'mod_perl' in my RT3 specific Apache configuration? And if this is the case, since I am unab
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Turn your RT debug logging on and check that log to see what it's doing. I believe the debug log shows you the actual LDAP call it's doing... then you can verify what is failing based on that. Good luck! Mike. On Thu, Apr 21, 2011 at 10:55 AM, john s. wrote: > > > @Raphael > > > so are you using the good login on RT screen ? > > Waht do you mean with an "good login"? > > > @Mike > > Hello Mike > > I have readed the 2 Articles and modified my config in such way ... > > but the same error occurs ... > > > but i have found sth... on my AD, i 'll try to copy the infos which should > be necessary ... > > xxx.xxx.xxx.xxx:2206 NTDS None TCP 4 32 NonDSE Can't find Objekt 0.0 0 0.0 > xxx.xxx.xxx.xxx:2200 NTDS None TCP 4 32 NonDSE Can't find Objekt 0.0 0 0.0 > > thats one of it ... > > xxx.xxx.xxx.xxx:2200 NTDS None TCP 1 0 NonDSE Sucess 0.0 1 0.0 > xxx.xxx.xxx.xxx.2206 NTDS None TCP 1 0 NonDSE Sucess 0.0 1 0.0 > > > This is the same log but i comes a litte bit later i wonder why success > > > And now it comes really strange: > > Thats the search log > > Client Instanz Objektname Filtername > Reply/s Response Time (ms) CPU% > Internal NTDS [](displayName=RT-USER) > 0 0 0 0 > Internal NTDS [] (displayName=RT-USER) > 0 > 0 00 > > > I don't understand it looks like , that he can't resolve the objectname. > > best regards john. > > > > > > > > > > > > > > -- > View this message in context: > http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31450244.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] Why does SeeCustomField and ModifyCustomField show up in Queue group rights?
Todd, I would also like to know, for sure, which one overrides the other. I would assume that if I gave the "See/Modify" rights to a certain group, it would ALWAYS be able to "see/Modify" the CF, regardless of Queue. However, If I gave the "See/Modify" right to a group for a specific Queue, then for THAT Queue, those rights would apply to THAT group. That's my best guess. Kenn LBNL On Wed, Apr 20, 2011 at 5:17 PM, Todd Chapman wrote: > I noticed that SeeCustomField and ModifyCustomField show up when > editing group rights for a specific queue, and also when editing > global RTFM class group rights. > > My understanding is that the ability to see a custom field is a > combination of having SeeCustomField on the custom field itself, and > also being able to see the object that the custom field is assigned > to. Similar case for ModifyCustomField. > > Is my understanding correct, and if so doesn't it make it pointless to > have these rights for individual queues or globally for RTFM classes? > > Thanks. > > -Todd >
Re: [rt-users] Oddity after security patches
On Thu, Apr 21, 2011 at 11:49:24AM -0400, Jeff Blaine wrote: > Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke > after the security patching our 3.8.7 instance with the > 3.8.6 patch as directed by the README. > > We were getting 403 (Permission denied) when clicking > "Create new child ticket in OtherQueue" RT blocks direct access to /Elements/ as part of this update > It *appears* the fix is setting the extensions > various files to 755 instead of the discovered 444. > Perhaps this is how they should have been all along, > but RT was lenient before the security patches, where > it's not now? This was not the fix > We also (today, as part of the fix attempt) upgraded > to RT-Extension-SpawnLinkedTicketInQueue 0.05, though > I really don't think that helped solve this particular > issue. It really seemed to be the perms. This was the fix, Ruslan fixed the extension and uploaded a fixed version. http://lists.bestpractical.com/pipermail/rt-users/2011-April/070033.html -kevin pgpMenz0U0ZD9.pgp Description: PGP signature
[rt-users] Oddity after security patches
Heads-up Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke after the security patching our 3.8.7 instance with the 3.8.6 patch as directed by the README. We were getting 403 (Permission denied) when clicking "Create new child ticket in OtherQueue" It *appears* the fix is setting the extensions various files to 755 instead of the discovered 444. Perhaps this is how they should have been all along, but RT was lenient before the security patches, where it's not now? We also (today, as part of the fix attempt) upgraded to RT-Extension-SpawnLinkedTicketInQueue 0.05, though I really don't think that helped solve this particular issue. It really seemed to be the perms. I can't explain it better than that. We made no other changes to our system to have caused this breakage.
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
@Raphael so are you using the good login on RT screen ? Waht do you mean with an "good login"? @Mike Hello Mike I have readed the 2 Articles and modified my config in such way ... but the same error occurs ... but i have found sth... on my AD, i 'll try to copy the infos which should be necessary ... xxx.xxx.xxx.xxx:2206 NTDS None TCP 4 32 NonDSE Can't find Objekt 0.0 0 0.0 xxx.xxx.xxx.xxx:2200 NTDS None TCP 4 32 NonDSE Can't find Objekt 0.0 0 0.0 thats one of it ... xxx.xxx.xxx.xxx:2200 NTDS None TCP 1 0 NonDSE Sucess 0.0 1 0.0 xxx.xxx.xxx.xxx.2206 NTDS None TCP 1 0 NonDSE Sucess 0.0 1 0.0 This is the same log but i comes a litte bit later i wonder why success And now it comes really strange: Thats the search log Client Instanz Objektname Filtername Reply/s Response Time (ms) CPU% Internal NTDS [](displayName=RT-USER) 0 0 0 0 Internal NTDS [] (displayName=RT-USER)0 0 00 I don't understand it looks like , that he can't resolve the objectname. best regards john. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31450244.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] $NotifyActor for selected queue
On Thu, Apr 21, 2011 at 01:44:51PM +0200, Radek Svoboda wrote: > is possible to set $NotifyActor ONLY for selected queue ? This isn't a core RT feature (there aren't really Queue preferences) -kevin pgppB6nlhQ5TA.pgp Description: PGP signature
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
One thing that stands out in your config is your d_filter. I read on the RT
wiki somewhere that d_filter for an AD you needed to put what I have below:
'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)',
Read these 2 microsoft support KB to learn more on why
http://support.microsoft.com/kb/305144
http://support.microsoft.com/kb/269181
Also, you have tls, ssl_version, group and group_attr commented out. Someone
else can correct me, but I believe you need to define those in your
settings.
Best I can do with my limited knowledge.
Good luck!
Mike.
On Thu, Apr 21, 2011 at 5:31 AM, john s. wrote:
>
>
> Is it clear what i want? No? okay i try to describe a litte bit more
> exaclty
> as far as possible from myself
>
>
> okay my ldapseach command which runs perfectly is:
>
> sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc=xxx,
> dc=local" -s sub "sAMAccountName=USER"
>
>
>
> So here are my RT Config Parameter again:
>
> Set($ExternalSettings,{'My_LDAP' =>{ ## GENERIC SECTION
> 'type' => 'ldap',
>'server' => '192.168.123.45',
> 'user' => 'USER',
> 'pass' => 'password',
> 'base' =>
> 'ou=companyou,ou=User,dc=xxx,dc=xxx,dc=local',
> 'filter' => '(ObjectClass=*)',
> 'd_filter' =>
> '(userAccountControl=514)'
> # 'tls'=> 0,
># 'ssl_version' => 3,
> 'net_ldap_args' => [version => 3 ],
> # 'group' => 'Benutzer',
> # 'group_attr' => 'GROUP_ATTR',
> 'attr_match_list' => ['Name',
> #'EmailAddress',
>],
> 'attr_map' => { 'Name' =>
> 'sAMAccountName',
>'RealName' => 'cn',
>'EmailAddress' =>
> 'mail',
>'Organization' =>
> 'physicalDeliveryOfficeName',
>'RealName' => 'cn',
>'ExternalAuthId' =>
> 'sAMAccountName',
>'Gecos' =>
> 'sAMAccountName',
>'WorkPhone' =>
> 'telephoneNumber',
>'Address1' =>
> 'streetAddress',
>'City' => 'l',
>'State' => 'st',
>'Zip' =>
> 'postalCode',
>'Country' => 'co'
>
>
> }
>}
>
>
> I'll try to find out, which parameter doesn't match with the ldap one ...
> cause if i try to authorize on rt with an ad user my AD gives the following
> message out:
>
> xxx.xxx.xxx.xxx:2799 NTDS NoneTCP4 32 NonDSE Can't find
> object 0.0 0
>
>
> best regards john s.
>
>
>
>
>
>
>
>
>
>
> --
> View this message in context:
> http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31448102.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
reading your previous messages : your RT log shows :...:: ( My_LDAP ) RT-USER User not found >that mean your LDAP server is sending a response that the RT-USER is not existing in his database then you mention successfully : sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc=xxx, dc=local" -s sub "sAMAccountName= USER" >that mean USER is existing in the database so are you using the good login on RT screen ? "john s." Envoyé par : rt-users-boun...@lists.bestpractical.com 21/04/2011 13:43 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Hello Raphael No nothing has changed at all... still the same error sth. goes really wrong ... i have to track the issue in order to determine the issue but i don't know how .. any idea or a clue ? Her is the tcpdumpo log: 13:27:25.872995 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [.], ack 1, win 5840, length 0 13:27:25.875403 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [P.], seq 1:33, ack 1, win 5840, length 32 13:27:25.875739 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [.], ack 33, win 64240, length 0 13:27:25.877367 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [P.], seq 1:23, ack 33, win 64240, length 22 13:27:25.877460 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [.], ack 23, win 5840, length 0 13:27:25.889275 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [P.], seq 33:282, ack 23, win 5840, length 249 13:27:25.889595 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [.], ack 282, win 64240, length 0 13:27:25.890369 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [P.], seq 23:165, ack 282, win 64240, length 142 13:27:25.895897 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [F.], seq 282, ack 165, win 6432, length 0 13:27:25.897013 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [.], ack 283, win 64239, length 0 13:27:25.897328 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [R.], seq 165, ack 283, win 64239, length 0 may it could help best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31448783.html Sent from the Request Tracker - User mailing list archive at Nabble.com. # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
[rt-users] $NotifyActor for selected queue
Hi All, is possible to set $NotifyActor ONLY for selected queue ? Thanks for reply Radek
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Hello Raphael No nothing has changed at all... still the same error sth. goes really wrong ... i have to track the issue in order to determine the issue but i don't know how .. any idea or a clue ? Her is the tcpdumpo log: 13:27:25.872995 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [.], ack 1, win 5840, length 0 13:27:25.875403 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [P.], seq 1:33, ack 1, win 5840, length 32 13:27:25.875739 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [.], ack 33, win 64240, length 0 13:27:25.877367 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [P.], seq 1:23, ack 33, win 64240, length 22 13:27:25.877460 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [.], ack 23, win 5840, length 0 13:27:25.889275 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [P.], seq 33:282, ack 23, win 5840, length 249 13:27:25.889595 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [.], ack 282, win 64240, length 0 13:27:25.890369 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [P.], seq 23:165, ack 282, win 64240, length 142 13:27:25.895897 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [F.], seq 282, ack 165, win 6432, length 0 13:27:25.897013 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [.], ack 283, win 64239, length 0 13:27:25.897328 IP xxx.xxx.local.ldap > ubunturt3.52185: Flags [R.], seq 165, ack 283, win 64239, length 0 may it could help best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31448783.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
hello,
i would say that as you have commented ou the EmailAdress in the attribute
match list, you need to remove the , (comma) after the Name attribute
I think i remember having some error similar ; the last parameter must NOT
have the comma, at the end of the line
so your config would look like :
'attr_match_list' => ['Name'
#'EmailAddress',
],
Raphaël
Raphaël MOUNEYRES
Ingénieur Moyens Tests
Avenue Paul Gellos 64990 Mouguerre
Phone: +33 (0)5 59 58 41 51
Email: raphael.mouney...@sagemcom.com
"john s."
Envoyé par : rt-users-boun...@lists.bestpractical.com
21/04/2011 11:31
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Is it clear what i want? No? okay i try to describe a litte bit more
exaclty
as far as possible from myself
okay my ldapseach command which runs perfectly is:
sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc=xxx,
dc=local" -s sub "sAMAccountName=USER"
So here are my RT Config Parameter again:
Set($ExternalSettings,{'My_LDAP' =>{ ## GENERIC SECTION
'type' => 'ldap',
'server' => '192.168.123.45',
'user' => 'USER',
'pass' => 'password',
'base' =>
'ou=companyou,ou=User,dc=xxx,dc=xxx,dc=local',
'filter' => '(ObjectClass=*)',
'd_filter' =>
'(userAccountControl=514)'
# 'tls'=> 0,
# 'ssl_version' => 3,
'net_ldap_args' => [version => 3 ],
# 'group' => 'Benutzer',
# 'group_attr' => 'GROUP_ATTR',
'attr_match_list' => ['Name',
#'EmailAddress',
],
'attr_map' => { 'Name' =>
'sAMAccountName',
'RealName' =>
'cn',
'EmailAddress' =>
'mail',
'Organization' =>
'physicalDeliveryOfficeName',
'RealName' =>
'cn',
'ExternalAuthId'
=>
'sAMAccountName',
'Gecos' =>
'sAMAccountName',
'WorkPhone' =>
'telephoneNumber',
'Address1' =>
'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' =>
'postalCode',
'Country' => 'co'
}
}
I'll try to find out, which parameter doesn't match with the ldap one ...
cause if i try to authorize on rt with an ad user my AD gives the
following
message out:
xxx.xxx.xxx.xxx:2799 NTDS NoneTCP4 32 NonDSE Can't find
object 0.0 0
best regards john s.
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<><>
Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
Is it clear what i want? No? okay i try to describe a litte bit more exaclty
as far as possible from myself
okay my ldapseach command which runs perfectly is:
sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc=xxx,
dc=local" -s sub "sAMAccountName=USER"
So here are my RT Config Parameter again:
Set($ExternalSettings,{'My_LDAP' =>{ ## GENERIC SECTION
'type' => 'ldap',
'server' => '192.168.123.45',
'user' => 'USER',
'pass' => 'password',
'base' =>
'ou=companyou,ou=User,dc=xxx,dc=xxx,dc=local',
'filter' => '(ObjectClass=*)',
'd_filter' =>
'(userAccountControl=514)'
# 'tls'=> 0,
# 'ssl_version' => 3,
'net_ldap_args' => [version => 3 ],
# 'group' => 'Benutzer',
# 'group_attr' => 'GROUP_ATTR',
'attr_match_list' => ['Name',
#'EmailAddress',
],
'attr_map' => { 'Name' =>
'sAMAccountName',
'RealName' => 'cn',
'EmailAddress' =>
'mail',
'Organization' =>
'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalAuthId' =>
'sAMAccountName',
'Gecos' =>
'sAMAccountName',
'WorkPhone' =>
'telephoneNumber',
'Address1' =>
'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' =>
'postalCode',
'Country' => 'co'
}
}
I'll try to find out, which parameter doesn't match with the ldap one ...
cause if i try to authorize on rt with an ad user my AD gives the following
message out:
xxx.xxx.xxx.xxx:2799 NTDS NoneTCP4 32 NonDSE Can't find
object 0.0 0
best regards john s.
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Re: [rt-users] rt-mailgate and command by mail
Le 19/04/2011 à 10:03:43+0200, Albert Shih a écrit
> Hi all
>
>
> I've exact same probleme as
>
>
> http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg08421.html
>
> Do you've any news idea ?
>
I don't fine a good solution, but find a «bad one» :
Change this in TakeAction.pm :
697c697
< my $ErrorsTo = RT->Config->Get('OwnerEmail');
---
> my $ErrorsTo =
> RT::Interface::Email::ParseErrorsToAddressFromHead($args{'Message'}->head );
so the error-email is send to the admin of RT not to requestor (generally
the requestor don't understand anything about those error).
Regards.
JAS
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
jeu 21 avr 2011 11:10:20 CEST
