Re: [rt-users] ActivityReport and RT4
On Fri, Jul 08, 2011 at 09:30:35AM -0700, Steve Cooke wrote: >I've been upgrading our current ver of RT 3.8.4 to 4.0.1 in a test > environment. I have pretty >much everything working accept the Extension ActivityReport. I have the > module installed and >in v3.8.4 there is a link at the bottom of the search results page that > says Generate Reports. >I found a doc on the wiki and follow it. It does not work either and > further investigation >seems to be possibly a coding difference. Has anyone been able to get this > module to work in >RT4? There are a ton of menu links changes between 3.8 and 4.0, can you give 1.01_01 which is headed to CPAN a shake and let us know if it fixes things? -kevin pgpPEjX8nO3fD.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Migrating to RT4
On Fri, Jul 8, 2011 at 14:30, Kevin Falcone wrote: > On Fri, Jul 08, 2011 at 01:58:44PM -0700, Leo Gorauskas wrote: >> I had the following overlay working on my 3.8.8 installation, >> >> http://requesttracker.wikia.com/wiki/SendEmail >> >> But when I updated to 4.0.1 it stopped. Looks like the overlay is not >> being loaded. I added a bunch of RT::Logger lines and they are not >> showing on the log file. >> >> What changes do I need to make, so my SendEmail_Local.pm gets properly >> loaded. > > My usual guess when a post like this comes up is that you need to add > the package RT::Action::SendEmail; line. RT 3.8 and before worked > without it, but we always recommend being explicit about it. > > -kevin > > > > 2011 Training: http://bestpractical.com/services/training.html > That worked, thanks. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Migrating to RT4
On Fri, Jul 08, 2011 at 01:58:44PM -0700, Leo Gorauskas wrote: > I had the following overlay working on my 3.8.8 installation, > > http://requesttracker.wikia.com/wiki/SendEmail > > But when I updated to 4.0.1 it stopped. Looks like the overlay is not > being loaded. I added a bunch of RT::Logger lines and they are not > showing on the log file. > > What changes do I need to make, so my SendEmail_Local.pm gets properly loaded. My usual guess when a post like this comes up is that you need to add the package RT::Action::SendEmail; line. RT 3.8 and before worked without it, but we always recommend being explicit about it. -kevin pgp5IGDKWLyG5.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Migrating to RT4
I had the following overlay working on my 3.8.8 installation, http://requesttracker.wikia.com/wiki/SendEmail But when I updated to 4.0.1 it stopped. Looks like the overlay is not being loaded. I added a bunch of RT::Logger lines and they are not showing on the log file. What changes do I need to make, so my SendEmail_Local.pm gets properly loaded. Thanks. Leo Gorauskas Systems Administrator Redwood Toxicology Laboratory 2011 Training: http://bestpractical.com/services/training.html
[rt-users] ActivityReport and RT4
I've been upgrading our current ver of RT 3.8.4 to 4.0.1 in a test environment. I have pretty much everything working accept the Extension ActivityReport. I have the module installed and in v3.8.4 there is a link at the bottom of the search results page that says Generate Reports. I found a doc on the wiki and follow it. It does not work either and further investigation seems to be possibly a coding difference. Has anyone been able to get this module to work in RT4? Thanks, Steve 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RTAddressRegexp wildcard question
On Fri, Jul 08, 2011 at 11:52:50AM -0400, Joseph Spenner wrote: > I'm using RT 3.8.8 and trying to modify my RTAddressRegexp such that the > following get matched: > > blue-ho...@domain.com > blue-...@domain.com > blue-tr...@domain.com > red-ho...@domain.com > red-eng...@domain.com > red-b...@domain.com > th...@domain.com > > My goal is to catch anything beginning with "blue-" or "red-", or equal to > "thing" before the @. Can a * be used in RTAddressRegexp ? > > ie: > > Set($RTAddressRegexp , '^(blue-|red-|thing)*\@(domain\.com)$'); > > I didn't see a "*" used in the documentation, so I was curious if that was a > valid way to accomplish my goal. Also, since "thing" is by itself, would the > "*" after that cause it to fail? This should be a Perl regexp, which means that * is a quantifier and not a globbing character; read up on Perl regexpes if you want to do much of anything with them. The following would probably do what you want: ^((blue|red)-.+|thing)@domain\.com Paul. -- Paul Hoffman Systems Librarian Fenway Libraries Online c/o Wentworth Institute of Technology 550 Huntington Ave. Boston, MA 02115 (617) 445-2914 (617) 442-2384 (FLO main number) 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RTAddressRegexp wildcard question
I'm using RT 3.8.8 and trying to modify my RTAddressRegexp such that the following get matched: blue-ho...@domain.com blue-...@domain.com blue-tr...@domain.com red-ho...@domain.com red-eng...@domain.com red-b...@domain.com th...@domain.com My goal is to catch anything beginning with "blue-" or "red-", or equal to "thing" before the @. Can a * be used in RTAddressRegexp ? ie: Set($RTAddressRegexp , '^(blue-|red-|thing)*\@(domain\.com)$'); I didn't see a "*" used in the documentation, so I was curious if that was a valid way to accomplish my goal. Also, since "thing" is by itself, would the "*" after that cause it to fail? Thanks! If life gives you lemons, keep them-- because hey.. free lemons. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Attachment Extraction from the command line on windows
On Fri, Jul 08, 2011 at 10:22:23AM -0400, Hamilton Preston wrote: >Hello I am new to RT and am finding it wonderful! Thank you! >Most things I am finding easy to do. > >I am having trouble finding a tool to extract attachments from a ticket. The tool we provide is bin/rt It may run on windows under Strawberry Perl, but I've never tried. >Is there a way for me to extract attachments from the command line? > >Something like: > >c:\dir >"some rt tool" > >c:\"some rt tool" > >c:\dir >"some rt tool" >extractedfile1 >extractedfile2 > >The result would be the attachments on a ticket would be extracted and > made readable on the >local computer? pgpJO4NaNe0w9.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Attachment Extraction from the command line on windows
Hello I am new to RT and am finding it wonderful! Thank you! Most things I am finding easy to do. I am having trouble finding a tool to extract attachments from a ticket. Is there a way for me to extract attachments from the command line? Something like: c:\dir "some rt tool" c:\"some rt tool" c:\dir "some rt tool" extractedfile1 extractedfile2 The result would be the attachments on a ticket would be extracted and made readable on the local computer? Thank you Hamilton 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT4.0.1 UpdateStatus
Thanks Kevin. It did the trick, X On 08.07.2011 16:03, Kevin Falcone wrote: On Fri, Jul 08, 2011 at 03:53:29PM +0200, Xavier Reigner wrote: Where can I use the UpdateStatus in RT4.0.1 ? It's visible in the RT at a glance when editing and adding the UpdateStatus to the "10 highest priority tickets I own" list. In RT3.8.8, it was possible through a message box at the top of the ticket page with a link to jump and disable the notification. And now it doesn't appear anymore in the new release. We are using this to know when the ticket has been updated with new information. Turn $ShowUnreadMessageNotifications on. It was defaulted off in 4.0. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT4.0.1 UpdateStatus
On Fri, Jul 08, 2011 at 03:53:29PM +0200, Xavier Reigner wrote: >Where can I use the UpdateStatus in RT4.0.1 ? >It's visible in the RT at a glance when editing and adding the > UpdateStatus to the "10 highest >priority tickets I own" list. >In RT3.8.8, it was possible through a message box at the top of the ticket > page with a link to >jump and disable the notification. And now it doesn't appear anymore in > the new release. >We are using this to know when the ticket has been updated with new > information. Turn $ShowUnreadMessageNotifications on. It was defaulted off in 4.0. -kevin pgpR2c38Q3gbY.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Also, if you check out the known issues page (http://css3pie.com/documentation/known-issues/ ) there is a comment about CSS not working properly in the Body element. I removed div#Body from the msie-pie.css file and it seems to work, unfortunately I have no clue what this impacts. It seems to go slower and when you zoom in a bit it chops off some words in drop down boxes. I just went back to commenting out the whole line instead. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 08, 2011 9:38 AM To: Henry Angeles; rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I never really used IE much, more of a Firefox person, but it looks good. I think a couple things might be blockier, but much better then maxing out a CPU and locking up. I believe the PIE file only affects IE so Firefox users should not be impacted. -Original Message- From: Henry Angeles [mailto:hange...@barenecessities.com] Sent: Friday, July 08, 2011 9:02 AM To: Christopher Lasater; rt-users@lists.bestpractical.com Subject: RE: [rt-users] New install of RT4 crashes Internet Explorer 8 Chris, Did the 'fix' have any detrimental effects ? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Thursday, July 07, 2011 5:40 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: > Unfortunately I experience the problem with my local RT4.0.1 but not > the issues.bestpractical.com. So its more than just what version of IE > you have. When changing the zoom level I can even get it to lock up > before logging in. Do you have any config changes on the apache side > for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. > IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin > Falcone > Sent: Tuesday, July 05, 2011 9:24 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 > > On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: > >Hi, yes zooming also causes the same problem. When I turn off either > > scripting or CSS the > >problem disappears. > >I'm trying to figure out what IE is doing differently than Firefox/Chome. > > Unfortunately, I'm unable to replicate this with IE8 on > issues.bestpractical.com. I can believe that IE has issues with zooming, but > without being able to replicate it, it's hard to fix. > > Can you tell us more about your specific version of IE and windows > versions. There are too many variables at play with IE > > -kevin > > > >On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater > > <[1]clasa...@taleo.com> wrote: > > > > Hey Sean, > > Does zooming make the problem worse or do we have different issues? > > -Original Message- > > From: [2]rt-users-boun...@lists.bestpractical.com > > [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of > > Christopher Lasater > > Sent: Friday, July 01, 2011 3:20 PM > > To: [4]rt-users@lists.bestpractical.com > > Subject: Re: [rt-users] New install of RT4 crashes Internet > > Explorer 8 > > > > It sounds dumb, but I think the issues I related to zooming in. If I > > have no zoom at 100% > > everything works fine. The second I try to zoom its freezes and if I > > am at 115%, which was > > my default, then it freezes when I get into rt at a glance. I ca
[rt-users] RT4.0.1 UpdateStatus
Where can I use the UpdateStatus in RT4.0.1 ? It's visible in the RT at a glance when editing and adding the UpdateStatus to the "10 highest priority tickets I own" list. In RT3.8.8, it was possible through a message box at the top of the ticket page with a link to jump and disable the notification. And now it doesn't appear anymore in the new release. We are using this to know when the ticket has been updated with new information. X 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
I never really used IE much, more of a Firefox person, but it looks good. I think a couple things might be blockier, but much better then maxing out a CPU and locking up. I believe the PIE file only affects IE so Firefox users should not be impacted. -Original Message- From: Henry Angeles [mailto:hange...@barenecessities.com] Sent: Friday, July 08, 2011 9:02 AM To: Christopher Lasater; rt-users@lists.bestpractical.com Subject: RE: [rt-users] New install of RT4 crashes Internet Explorer 8 Chris, Did the 'fix' have any detrimental effects ? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Thursday, July 07, 2011 5:40 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: > Unfortunately I experience the problem with my local RT4.0.1 but not > the issues.bestpractical.com. So its more than just what version of IE > you have. When changing the zoom level I can even get it to lock up > before logging in. Do you have any config changes on the apache side > for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. > IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin > Falcone > Sent: Tuesday, July 05, 2011 9:24 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 > > On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: > >Hi, yes zooming also causes the same problem. When I turn off either > > scripting or CSS the > >problem disappears. > >I'm trying to figure out what IE is doing differently than Firefox/Chome. > > Unfortunately, I'm unable to replicate this with IE8 on > issues.bestpractical.com. I can believe that IE has issues with zooming, but > without being able to replicate it, it's hard to fix. > > Can you tell us more about your specific version of IE and windows > versions. There are too many variables at play with IE > > -kevin > > > >On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater > > <[1]clasa...@taleo.com> wrote: > > > > Hey Sean, > > Does zooming make the problem worse or do we have different issues? > > -Original Message- > > From: [2]rt-users-boun...@lists.bestpractical.com > > [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of > > Christopher Lasater > > Sent: Friday, July 01, 2011 3:20 PM > > To: [4]rt-users@lists.bestpractical.com > > Subject: Re: [rt-users] New install of RT4 crashes Internet > > Explorer 8 > > > > It sounds dumb, but I think the issues I related to zooming in. If I > > have no zoom at 100% > > everything works fine. The second I try to zoom its freezes and if I > > am at 115%, which was > > my default, then it freezes when I get into rt at a glance. I can zoom > > in and out like crazy > > in Firefox without experiencing any problems. > > -Original Message- > > From: [5]rt-users-boun...@lists.bestpractical.com > > [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of > > Christopher Lasater > > Sent: Friday, July 01, 2011 3:04 PM > > To: [7]rt-users@lists.bestpractical.com > > Subject: Re: [rt-users] New install of RT4 crashes Internet > > Explorer 8 > > > > Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure > > what else you would be > > interested in. > > > > Problem occurs with or without IE compatibility mode. > > > > > > > > AddDefaultCharset UTF-8 > > > > DocumentRoot "/opt/rt4/share/h
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Chris,
Did the 'fix' have any detrimental effects ?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher
Lasater
Sent: Thursday, July 07, 2011 5:40 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
I believe me and a coworker have found the problem, if we comment out the line
in the following file the problem goes away. I assume it has to do with the
PIE.htc which is at version 1.0beta2 current version is beta4, which I tried
and did not help :/
/*behavior: url(/NoAuth/css/images/PIE.htc); */
http://server.net/NoAuth/css/aileron/msie-pie.css
The following site does mention an issue with things not being loaded correctly
outside of 100% zoom, but it does not mention CPU going to 100%.
http://css3pie.com/documentation/known-issues/
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, July 05, 2011 1:33 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote:
> Unfortunately I experience the problem with my local RT4.0.1 but not
> the issues.bestpractical.com. So its more than just what version of IE
> you have. When changing the zoom level I can even get it to lock up
> before logging in. Do you have any config changes on the apache side
> for issues.bestpractical.com? mod_perl or fastcgi?
We're running a very vanilla mod_fastcgi setup, based on the documentation we
ship with RT.
> IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64
I'm on an older IE8 release, but with WinXP for my IE8 machine.
Unfortunately, my Win7 machines are already running IE9 for testing.
-kevin
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: Tuesday, July 05, 2011 9:24 AM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
>
> On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote:
> >Hi, yes zooming also causes the same problem. When I turn off either
> > scripting or CSS the
> >problem disappears.
> >I'm trying to figure out what IE is doing differently than Firefox/Chome.
>
> Unfortunately, I'm unable to replicate this with IE8 on
> issues.bestpractical.com. I can believe that IE has issues with zooming, but
> without being able to replicate it, it's hard to fix.
>
> Can you tell us more about your specific version of IE and windows
> versions. There are too many variables at play with IE
>
> -kevin
>
>
> >On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater
> > <[1]clasa...@taleo.com> wrote:
> >
> > Hey Sean,
> > Does zooming make the problem worse or do we have different issues?
> > -Original Message-
> > From: [2]rt-users-boun...@lists.bestpractical.com
> > [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of
> > Christopher Lasater
> > Sent: Friday, July 01, 2011 3:20 PM
> > To: [4]rt-users@lists.bestpractical.com
> > Subject: Re: [rt-users] New install of RT4 crashes Internet
> > Explorer 8
> >
> > It sounds dumb, but I think the issues I related to zooming in. If I
> > have no zoom at 100%
> > everything works fine. The second I try to zoom its freezes and if I
> > am at 115%, which was
> > my default, then it freezes when I get into rt at a glance. I can zoom
> > in and out like crazy
> > in Firefox without experiencing any problems.
> > -Original Message-
> > From: [5]rt-users-boun...@lists.bestpractical.com
> > [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of
> > Christopher Lasater
> > Sent: Friday, July 01, 2011 3:04 PM
> > To: [7]rt-users@lists.bestpractical.com
> > Subject: Re: [rt-users] New install of RT4 crashes Internet
> > Explorer 8
> >
> > Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure
> > what else you would be
> > interested in.
> >
> > Problem occurs with or without IE compatibility mode.
> >
> >
> >
> > AddDefaultCharset UTF-8
> >
> > DocumentRoot "/opt/rt4/share/html"
> >
> > Order allow,deny
> > Allow from all
> >
> > SetHandler perl-script
> > PerlResponseHandler Plack::Handler::Apache2
> > PerlSetVar psgi_app /opt/rt4/sbin/rt-server
> >
> >
> > use Plack::Handler::Apache2;
> > Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
> >
> >
> >
> > Set( $rtname, '[9]server.example.com');
> > Set ($WebPath , "");
> > Set ($WebBaseUrl , "[10]server.example.com:80"); Set ($WebUR
[rt-users] Customize ticket display
Is it possible to customize the ticket display so that I don't have to go into "Basics" to change owner and queue? I want to be able to change owner and queue in the main ticket display screen, if it's possible. Thank you. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Graph and Dashboards by email
Hi, the email stay in the internal network of the company. From RT to SMTP sever then to mail clients. Both server and mail client accept html email, and looking at the email in text, i can see that everything is kept es RT sent it. Only Lotus Notes won't display PNG images, so i did the previous mentioned patch to have pie chart/Bar graphs working. thanks for your answer. Btw, i've just finished translating the UserWebuide to french, soon to publish here. Raphaël MOUNEYRES Kenneth Crocker Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 18:51 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] Graph and Dashboards by email Raphael, No it isn't. I have some graphs I send out in a dashboard and they all look fine. The only problem I've had with dashboards is the "No Limit" option doesn't really work and the output gets dropped after a certain number of lines. The graphs show up fine (I'm still in 3.8.7). Two considerations, your email provider (Gmail, etc.) may not like the html or whatever format you are sending and it has to be configured for that type of info. Maybe it wants text only. The other consideration is what you might have to do to RT to configure output in email to make graphs display inline. I really don't know as I haven't had to look into anything like that as yet. Hope this helped. Kenn LBNL 2011/7/7 Raphaël MOUNEYRES Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables & graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." # 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." # 2011 Training: http://bestpractical.com/services/training.html
