Re: [rt-users] help with scrip (search correspond body)
heh, ok understood, just not sure where to begin.
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] on behalf of Ruslan Zakirov
[r...@bestpractical.com]
Sent: Thursday, August 18, 2011 2:41 PM
To: Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Fri, Aug 19, 2011 at 1:15 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Robert,
As I mentioned earlier, YOU can control what goes out on an email via the
template. Why don't you just modify the resolve template to NOT put the
info on that you do not want?
Kenneth, you forget that On Resolve condition triggers on status change action
that has no Content. It's described in FAQ.
Robert here has different problem. Staff members close tickets using
CommandByEmail
and replies without additional text that would be helpful to
requestors. People receive
mails without valuable info, just bunch of meaning less commands.
Robert, at the end you need two things to solve this properly:
1) On Correspond With Content condition
2) Templates that strip commands from content
In both task you get content and delete commands from it. If after
deleting content is not empty then condition should succeed.
Code that strips commands you can borrow from the extension.
Kenn
LBNL
On Thu, Aug 18, 2011 at 1:16 PM, Robert Vicchiullo r...@hautelook.com
wrote:
I don’t want to stop the resolved email from going out. I want to stop the
commands that CommandByMail uses being sent to the requestor.
So for example you can reply to ticket with Status: resolved and the
requestor with get that email with the content being just Status: resolved
and then they will ALSO get the official resolved email as well. I don’t
want them to get the command email.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, August 17, 2011 9:01 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert,
Have you tried creating two different resolve notification scrips? 1 for
the requestor (that uses a template with no content) and 1 for others that
uses a template with all the content? I'm not sure if that is what you
wanted, but it's a thought.
Kenn
LBNL
On Wed, Aug 17, 2011 at 1:34 AM, Robert Vicchiullo r...@hautelook.com
wrote:
i am using the CommandByEmail.
the problem is when the helpdesk replies to emails it sends out the
commands to the requester.
i am trying to write some custom things to block those corresponds from
going to the requester. so if they someone closes a ticket via email the
requester will get the email with the Status: resolved in it as well as the
default templated email saying it was closed.
and i know we could send the requests to the comment email, but we are
coming from another ticketing system where there was only 1 email and i
would rather not have to have everyone always remember to do that. writing
this seemed like it would be pretty easy. just need to work out the kinks.
From: ruslan.zaki...@gmail.com [ruslan.zaki...@gmail.com] on behalf of
Ruslan Zakirov [r...@bestpractical.com]
Sent: Tuesday, August 16, 2011 3:49 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has On Correspond out of the box?
On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo r...@hautelook.com
wrote:
Ok that’s worked and I have the following
my $Content = $self-TransactionObj-Content;
if( $Content =~ m/Status: resolved/){
return 0;
}
return 1;
problem is when the Content does match and it does return 0;
it sends out an email and says This transaction appears to have no
content
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo r...@hautelook.com
wrote:
Need a little help and would appreciate any advice.
I am trying to write a scrip for
“On Correspond Notify Requestors and Ccs”
I have Condition set to User defined and stage set to transactionbatch.
In Custom condition I have:
my $Content = $self-TransactionObj-Attachments-First-Content;
Try the following:
$self-TransactionObj-Content;
It will find text part in the message and return it content.
[snip]
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA
Re: [rt-users] Linking Remedy and RT3
* Holger Baust: Parts of our company use Remedy and our branch uses RT3 as issue-trackers. Now I have to check if a linking between Remedy and one or mor RT3-Queues ist possible. We link some of our RT tickets with trouble ticket systems at other organizations by using a ticket-specific email addresses and adopting the subject of any auto-response (for which you need ticket-specific addresses because some ticketing systems completely replace the incoming subject line). We also changed RT's mail behavior to more closely match that of a regular mail client (no more Reply-To:, no automatic resending of all incoming replies). In general, this is sufficient to create foreign tickets which are linked to RT tickets on our side. Anything more elaborate (such as automatic mirroring of queue contents) will be quite difficult, I fear. -- Florian Weimerfwei...@bfk.de BFK edv-consulting GmbH http://www.bfk.de/ Kriegsstraße 100 tel: +49-721-96201-1 D-76133 Karlsruhe fax: +49-721-96201-99 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Interesting new rt-shredder error
I've just moved my RT system from 3.8.7 on a 32-bit CentOS 4 system to 3.8.10 on a 64-bit CentOS 6 system, and I've found a strange error: # ./rt-shredder --sqldump unshred.sql --plugin 'Tickets=query,Status=deleted' Couldn't find plugin 'Tickets' Plugins list: Objects Users Attachments Summary ! Tickets SQLDump I did my migration by doing a fresh install of 3.8.10, and then pointing at a restore of the old database, in case that makes a difference... Any suggestions? I haven't been able to run rt-shredder on the old system for a long time due to memory constraints. Now I've got 8GB, I still can't run it thanks to this! :-) I've looked at the code in rt-shredder parse_args() , and as far as I can see it ought to work... Howie RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Add custom field to default search query
Hello, the default search form on every page only allows to search through standard fields, but not through custom fields. Is there any way, like hacking an (sql) query, to include just one custom field with the standard search? I.e. we are tracking the customer ID in one of these fields. We would like to include it in the standard search, without having to use the advanced search feature, which takes time. It's also not applicable to setup saved searches, as we want to remain totally dynamic. Any hints? Thanks in advance. Best regards, Lars Braeuer RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Interesting new rt-shredder error
On Fri, Aug 19, 2011 at 09:36:05AM +0100, Howard Jones wrote: I've just moved my RT system from 3.8.7 on a 32-bit CentOS 4 system to 3.8.10 on a 64-bit CentOS 6 system, and I've found a strange error: # ./rt-shredder --sqldump unshred.sql --plugin 'Tickets=query,Status=deleted' Couldn't find plugin 'Tickets' Plugins list: Objects Users Attachments Summary ! Tickets SQLDump I did my migration by doing a fresh install of 3.8.10, and then pointing at a restore of the old database, in case that makes a difference... Any suggestions? I haven't been able to run rt-shredder on the old system for a long time due to memory constraints. Now I've got 8GB, I still can't run it thanks to this! :-) I've looked at the code in rt-shredder parse_args() , and as far as I can see it ought to work... You want 5add26c8d76d8a25626ba02ebafe0734fb34619f which will be in 3.8.11 and was released in 4.0.2 -kevin pgpsjNgCCy0zX.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Add custom field to default search query
On Fri, Aug 19, 2011 at 03:13:23PM +0200, Lars Braeuer wrote: the default search form on every page only allows to search through standard fields, but not through custom fields. Is there any way, like hacking an (sql) query, to include just one custom field with the standard search? I.e. we are tracking the customer ID in one of these fields. We would like to include it in the standard search, without having to use the advanced search feature, which takes time. It's also not applicable to setup saved searches, as we want to remain totally dynamic. I'm assuming that you're on RT4 since you didn't specify, this code changed dramatically between 3.8 and 4. You probably want to override HandleSubject to search Subject and the CF, or add your own item to @GUESS in lib/RT/Search/Googleish.pm -kevin pgpvFNo8SKWuw.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Create Database without Root
On Fri, Aug 19, 2011 at 10:43:39AM -0400, Christopher Lasater wrote: Hi, I am trying to use a database created for me by the DBAs at my company. I do not have root privileges, just a regular username and password. I have created the tables using schema.mysql but I can not populate the data. Are there instruction for creating the RT database when the Database has already been created and you do not have root rights? /opt/rt4/sbin/rt-setup-database --help search for --skip-create -kevin pgpMx8mDYT5B5.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Select multiple bug?
RT 3.8.10 In edit mode (Modify.html), there is some serious funkiness going on with fields that are Select multiple. Is this a known problem? I'm not sure where to begin explaining it. If you screw around with it a bit, ctrl-click adding a few values, then saving the ticket, deselecting some + save, etc you will see what I mean. The state of things is being lost here and there. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Select multiple bug?
This is also a problem in 3.8.7 where it was originally reported by staff using our production instance. On 8/19/2011 11:34 AM, Jeff Blaine wrote: RT 3.8.10 In edit mode (Modify.html), there is some serious funkiness going on with fields that are Select multiple. Is this a known problem? I'm not sure where to begin explaining it. If you screw around with it a bit, ctrl-click adding a few values, then saving the ticket, deselecting some + save, etc you will see what I mean. The state of things is being lost here and there. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Convert Other Ticketing System DB to RT?
Michael,
Sorry for the delay. Went on vacation and when I got back I had a list of a
zillion things to do and they were all emergencies. Like which rush job do
you want me to rush ahead of which rush job? kind of thing.
Anyway, attached is the perl program that we had written (I sure couldn't do
it. I'm a perl dummy. Just ask Kevin or Ruslan) to convert a flat file (from
a legacy DB ticket system) into the RT system. Obviously, you will have
different fields, etc. but the logic should be helpful. Weused the RT API to
get the records into RT.
Hope this helps.
Kenn
LBNL
On Thu, Aug 4, 2011 at 7:33 PM, Jason Ledford jledf...@biltmore.com wrote:
What database access do you have to those older tickets and what type of
database is it? Mine was a homebrew asp app with access db. I created a
page in asp that queried the db and wrote the page to look like the offline
tool. So I turned off all email notification and then ran through about
15000 tickets in the offline tool. I broke it up in 5000 chunks. I would
be happy to share what I created if it is helpful.
** **
*From:* rt-users-boun...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Michael Steen
*Sent:* Thursday, August 04, 2011 6:12 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] Convert Other Ticketing System DB to RT?
** **
All,
I am wondering if anyone has successfully converted a database from another
ticketing system to RT. I found a thread from 2008 about OTRS (
http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said
that most people abandon their former ticketing systems to start fresh with
RT.
In my case, I have about 1200 tickets that I would like to save currently
living in a Support Center ticketing system by Quality Unit. If anyone has
had success in converting a DB, and/or if there is any existing
documentation I haven't found, please let me know. Also, if anyone has met
with failure attempting to do something like this, I would appreciate your
feedback, as well. I'd like to avoid wasted effort if it's not worth it in
the long run.
Thanks,
Mike
2011 Training: http://bestpractical.com/services/training.html
#!/tools/bin/perl -w
#--
# convert change request data from a Flat File from a Legacy sys to RT.
# Turn OFF RT and then change your RT_SiteConfig.pm to turn off logging.
# Be sure to TURN OFF all scrips either before being RT down or via DBA/SQL.
# scrips will try to run and logging will make the program run FOREVER!!
# flat file input can be created by via Data::Dumper;
# Obviously, field names will be different. OUR Data Names are all CAPS_CAPS
# We built tickets, CF's into two different queues, ES-HRIS ES-LETS
# We also have an extra Ticket Status value of QA testing.
#--
use strict;
use lib /$RTHome/rt/perl/lib;
use lib /$RTHome/rt/lib;
use RT;
use RT::Ticket;
use RT::Transaction;
use RT::Attachment;
use MIME::Entity;
#--
#process all requests into tickets
#--
sub Read_Temp_File
{
my ( $fh ) = @_;
my
(
$in,
$objectId,
$evt,
$VAR1, #Dumper default variable name
$k,
$n,
);
while ( $in = $fh )
{
chomp $in;
eval $in; #instantiates $VAR1 as hash object of change_request and
associated change_events
#print $VAR1-{REQUEST}, ' ', $VAR1-{DESCR_SHORT}, \n;
foreach $k ( qw/MOVED_TO_PRODUCTION_DT QA_APPROVAL_DT/ )
{
if ( $VAR1-{$k} gt ' ' )
{
if ( $VAR1-{$k} '2038' || $VAR1-{$k} '2001' )
{
$VAR1-{$k} = '2038-01-01'; #max RT date year
}
}
}
$objectId = New_Ticket( $VAR1 );#ObjectId = Ticket.id
foreach $evt ( @{$VAR1-{EVENTS}} )
{
$evt-{ObjectId} = $objectId;
$evt-{TransactionId} = New_Transaction( $evt ); #TransactionId =
Transaction.id
New_Attachment( $evt );
}
}
}
#--
#create Ticket for one request
#--
sub New_Ticket
{
my ( $req ) = @_;
my
(
$ticket,
$mimeObj,
$ticketid,
$transaction_object,
$err,
$rc,
$status,
$cc,
$ccid,
$grp,
$mem,
$memberid,
$priority,
$rejected,
%ticket_vals,
%req_type_HRIS,
%req_type_LETS,
);
Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension
Todd, I would be willing to review updates and provide feedback. I have been holding off our upgrade to RT4 until AT was updated. Thanks, Dustin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Problems with RT::Mason
I have the following specs: FreeBSD 8.2-STABLE running in a jailed environment Server: Apache/2.2.15 (Unix) DAV/2 mod_ssl/2.2.15 OpenSSL/0.9.8r PHP/5.2.10 mod_perl/2.0.5 Perl/v5.10.1 RT 4.0.2 installed from source I am getting an internal server error whenever I try and load the RT UI. [Fri Aug 19 10:35:54 2011] [error] [client 10.0.0.31] failed to resolve handler `RT::Mason': Can't locate RT/Mason.pm in @INC (@INC contains: /usr/local/lib/perl5/5.10.1/BSDPAN /usr/local/lib/perl5/site_perl/5.10.1/mach /usr/local/lib/perl5/site_perl/5.10.1 /usr/local/lib/perl5/5.10.1/mach /usr/local/lib/perl5/5.10.1 . /www) at (eval 4) line 3.\n There is indeed no RT::Mason module in there. I do however have the following: /usr/local/lib/perl5/site_perl/5.10.1/Apache/Mason.pm /usr/local/lib/perl5/site_perl/5.10.1/Bundle/HTML/Mason.pm /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason.pm /usr/local/lib/perl5/site_perl/5.10.1/Locale/Maketext/Extract/Plugin/Mason.pm /usr/local/lib/perl5/site_perl/5.10.1/Mason.pm Running a 'make testdeps' returns the following: All dependencies have been found. My apache config looks like this: Location /rt/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location I have no statement for webmux.pl as it looks to be deprecated in RT4. I have changed RT::Mason to HTML::Mason and the error goes away, but the page is rendered blank without any errors or insight as to what else could be wrong. Does anyone have any idea what I might be doing wrong? Thanks in advance! Cheers. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT::Mason
On Fri, Aug 19, 2011 at 01:14:43PM -0700, Chris Phillips wrote: Location /rt/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location I have no statement for [1]webmux.pl as it looks to be deprecated in RT4. This doesn't look like the configuration we document in docs/web_deployment.pod -kevin pgpvBAucBkx83.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT::Mason
Kevin, You're right. It's not. I foolishly went by the wiki instead, which is clearly outdated. This appear to be working now. Thank you very much for your help. :) On Fri, Aug 19, 2011 at 1:25 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Aug 19, 2011 at 01:14:43PM -0700, Chris Phillips wrote: Location /rt/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location I have no statement for [1]webmux.pl as it looks to be deprecated in RT4. This doesn't look like the configuration we document in docs/web_deployment.pod -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT::Mason
On Fri, Aug 19, 2011 at 01:34:37PM -0700, Chris Phillips wrote: You're right. It's not. I foolishly went by the wiki instead, which is clearly outdated. This appear to be working now. Thank you very much for your help. :) Which wiki page? I thought we'd marked most of the old and outdated install guides as such, but we've apparently missed some. -kevin On Fri, Aug 19, 2011 at 1:25 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Fri, Aug 19, 2011 at 01:14:43PM -0700, Chris Phillips wrote: Location /rt/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location I have no statement for [1][2]webmux.pl as it looks to be deprecated in RT4. This doesn't look like the configuration we document in docs/web_deployment.pod -kevin pgpGvZayMgoHL.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT::Mason
On Fri, Aug 19, 2011 at 1:38 PM, Kevin Falcone falc...@bestpractical.comwrote: Which wiki page? I thought we'd marked most of the old and outdated install guides as such, but we've apparently missed some. It was marked as outdated. As before, I foolishly followed it. Are there any plans to update the wikis? RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT::Mason
On Fri, Aug 19, 2011 at 02:27:26PM -0700, Chris Phillips wrote: On Fri, Aug 19, 2011 at 1:38 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: Which wiki page? I thought we'd marked most of the old and outdated install guides as such, but we've apparently missed some. It was marked as outdated. As before, I foolishly followed it. Are there any plans to update the wikis? We spent a lot of effort updating the documentation included with RT and that is always what we recommend following. If there was something in the README that prevented you from installing or upgrading successfully please file a bug with a suggestion. -kevin pgpE2np4c8Hw0.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] As root I cannot remove a watcher from a queue -
On 14 August 2011 14:20, Ruslan Zakirov r...@bestpractical.com wrote: Hi, Last time I looked into such error it was a problem with revoking delegated rights. RT 4.0 drops support for personal groups and delegations. I recommend you to walk through ACL table and check all records where Delegated* columns are not zero or NULL. Seems OK... mysql select * from ACL WHERE DelegatedBy != 0 OR DelegatedFrom != 0; Empty set (0.00 sec) If you don't have delegated rights then it's something else. Other idea is inconsistent database. Use rt-validator in recent 3.8 releases to check consistency. This did it! Thanks again Ruslan. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with RT::Mason
On Sat, Aug 20, 2011 at 1:27 AM, Chris Phillips bandwidthwholesal...@gmail.com wrote: On Fri, Aug 19, 2011 at 1:38 PM, Kevin Falcone falc...@bestpractical.com wrote: Which wiki page? I thought we'd marked most of the old and outdated install guides as such, but we've apparently missed some. It was marked as outdated. As before, I foolishly followed it. Are there any plans to update the wikis? Wiki installation guides are written by users. Wiki is a community resource. Update guide you followed with instructions for RT 4.0.x RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
