[rt-users] trim existing custom fields with an upgrade script

2011-08-21 Thread Ruslan Zakirov
Hi,

it's not a first time I see this. we should clean db during upgrade.

Bcced bug tracker.

On Sun, Aug 21, 2011 at 6:42 PM, Kevin Falcone
 wrote:
> On Sat, Aug 20, 2011 at 09:43:52PM -0400, Jeff Blaine wrote:
>> SOLVED
>>
>> RT Bug, IMO
>>
>> Values for a CF type of a "Select multiple values"
>> cannot have spaces at the end RT chokes on the
>> edit page (Modify.html) and will not mark them as
>> selected.
>
> RT 3.8.9 and later no longer let you make this error.
> They clean up your admin input.
>
> -kevin
>
>> On 8/19/2011 11:34 AM, Jeff Blaine wrote:
>> >RT 3.8.10
>> >
>> >In edit mode (Modify.html), there is some serious funkiness
>> >going on with fields that are "Select multiple".
>> >
>> >Is this a known problem?
>> >
>> >I'm not sure where to begin explaining it. If you screw
>> >around with it a bit, ctrl-click adding a few values,
>> >then saving the ticket, deselecting some + save, etc
>> >you will see what I mean.
>> >
>> >The state of things is being lost here and there.
>> >
>> >RT Training Sessions (http://bestpractical.com/services/training.html)
>> >* Chicago, IL, USA September 26 & 27, 2011
>> >* San Francisco, CA, USA October 18 & 19, 2011
>> >* Washington DC, USA October 31 & November 1, 2011
>> >* Melbourne VIC, Australia November 28 & 29, 2011
>> >* Barcelona, Spain November 28 & 29, 2011
>> >
>> 
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Chicago, IL, USA  September 26 & 27, 2011
>> *  San Francisco, CA, USA  October 18 & 19, 2011
>> *  Washington DC, USA  October 31 & November 1, 2011
>> *  Melbourne VIC, Australia  November 28 & 29, 2011
>> *  Barcelona, Spain  November 28 & 29, 2011
>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19, 2011
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Melbourne VIC, Australia — November 28 & 29, 2011
> *  Barcelona, Spain — November 28 & 29, 2011
>



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Select multiple bug?

2011-08-21 Thread Kevin Falcone
On Sat, Aug 20, 2011 at 09:43:52PM -0400, Jeff Blaine wrote:
> SOLVED
> 
> RT Bug, IMO
> 
> Values for a CF type of a "Select multiple values"
> cannot have spaces at the end RT chokes on the
> edit page (Modify.html) and will not mark them as
> selected.

RT 3.8.9 and later no longer let you make this error.
They clean up your admin input.

-kevin

> On 8/19/2011 11:34 AM, Jeff Blaine wrote:
> >RT 3.8.10
> >
> >In edit mode (Modify.html), there is some serious funkiness
> >going on with fields that are "Select multiple".
> >
> >Is this a known problem?
> >
> >I'm not sure where to begin explaining it. If you screw
> >around with it a bit, ctrl-click adding a few values,
> >then saving the ticket, deselecting some + save, etc
> >you will see what I mean.
> >
> >The state of things is being lost here and there.
> >
> >RT Training Sessions (http://bestpractical.com/services/training.html)
> >* Chicago, IL, USA September 26 & 27, 2011
> >* San Francisco, CA, USA October 18 & 19, 2011
> >* Washington DC, USA October 31 & November 1, 2011
> >* Melbourne VIC, Australia November 28 & 29, 2011
> >* Barcelona, Spain November 28 & 29, 2011
> >
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011


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Description: PGP signature

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
*  San Francisco, CA, USA — October 18 & 19, 2011
*  Washington DC, USA — October 31 & November 1, 2011
*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

2011-08-21 Thread Jonah Hirsch
I'd like to throw my hat into the ring of helping test this new version -
it's not mission critical for us, but it would be nice to have it working
again!
---
Jonah Hirsch


On Wed, Aug 17, 2011 at 2:38 PM, Todd Chapman  wrote:

> Jim,
>
> I haven't had a chance to commit the updates. If you want I can send
> you a tar file with the updated files and in return you can help
> pinpoint any problems.
>
> Agree?
>
> -Todd
>
> On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski 
> wrote:
> > Does anyone know if Asset Tracker will work with Request Tracker 4? I
> tried
> > the install and it seemed to run correctly, but it doesn't look like
> > anything has been added to RequestTracker. I verified that the
> installation
> > added to the plugins directory and added the db tables. I do have
> > RTx::AssetTracker added to my config file and I have restarted the web
> > server.
> > Appreciate the help - Jim
> > 
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Chicago, IL, USA — September 26 & 27, 2011
> > *  San Francisco, CA, USA — October 18 & 19, 2011
> > *  Washington DC, USA — October 31 & November 1, 2011
> > *  Melbourne VIC, Australia — November 28 & 29, 2011
> > *  Barcelona, Spain — November 28 & 29, 2011
> >
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
*  San Francisco, CA, USA — October 18 & 19, 2011
*  Washington DC, USA — October 31 & November 1, 2011
*  Melbourne VIC, Australia — November 28 & 29, 2011
*  Barcelona, Spain — November 28 & 29, 2011