Re: [rt-users] Link values to - use multiple CF values
> I'd just do a custom display of that Custom Field and build the link
> myself, rather than trying to extend the link to functionality.
>
> You'll probably find the ShowComponentName callback useful
Kevin,
Thanks for the suggestion.
This is what I ended up with.
/opt/rt3/local/html/Callbacks/MingleCardNumberLink/Elements/ShowCustomFields/ShowComponentName:
---
<%INIT>
#
# Bail if the ticket doesn't have a value in the 'Mingle Card Number' CF.
#
if ($CustomField->Name eq 'Mingle Card Number') {
#
# Construct URL to Mingle
#
my $MingleCard= $Object->FirstCustomFieldValue('Mingle Card
Number');
if (defined $MingleCard && $MingleCard) {
my $MingleProject = $Object->FirstCustomFieldValue('Mingle
Project');
if ($MingleProject eq '') {
$MingleProject = 'dnr';
}
printf("(Click) -
http://URL/projects/%s/cards/";, $MingleProject, $MingleCard, $MingleProject);
}
}
<%ARGS>
$Name => undef
$CustomField => undef
$Object => undef
---
It has one limitation sadly, I can't stop RT from printing the value of the
custom field (thus the weird '(Click) - ...'), but this is enough for now ;)
Stuart
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[rt-users] Permissions problem. Cannot view queues/tickets or make changes to config as super user
Permissions problem. Cannot view queues/tickets or make changes to config as super user. I am logging in as root. Not sure what I did to cause this problem but if anyone is willing to tell me how to resolve this problem that would be great. -Josh -- View this message in context: http://old.nabble.com/Permissions-problem.-Cannot-view-queues-tickets-or-make-changes-to-config-as-super-user-tp32376364p32376364.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Creating RT Reminders via Scrip
On Wed, Aug 31, 2011 at 11:36:01AM -0500, Andrew Wagner wrote:
>Hello,
>
>I am running into an issue with a simple scrip that I want to use to
> generate a reminder for
>the owner of a ticket when its status changes to stalled. I have the
> conditions working but
>the action script returns some errors. Here is the action script that I
> wrote according to
>the RT::Date and RT::Reminders perldocs.
Have a look at Ticket/Reminders.html for the code that creates Reminders.
Creating an RT::Reminders object manually means that there is no
$self->TicketObj, leading to your problem.
I suspect you want $self->TicketObj->Reminders->Add()
-kevin
>my $tix = $self->TicketObj;
>my $duedate = RT::Date->new($RT::SystemUser);
>my $subject = "Test Subject";
>my $owner = $tix->Owner;
>my $reminder = RT::Reminders->new($RT::SystemUser);
>
>$duedate->SetToNow();
>$duedate->AddDays( 3 );
>
>$reminder->Add( Subject => $subject, Owner => $owner, Due => $duedate->ISO
> );
>return 1;
>
>The error messages in the debug log are:
>
>[Wed Aug 31 16:21:27 2011] [debug]: Tried to load a bogus ticket id: ''
>(/opt/rt4/sbin/../lib/RT/Ticket.pm:158)
>[Wed Aug 31 16:21:27 2011] [debug]: '' not a recognised queue object.
>(/opt/rt4/sbin/../lib/RT/Ticket.pm:273)
>[Wed Aug 31 16:21:27 2011] [debug]: RT::Ticket=HASH(0x2b986db2a320) No
> queue given for ticket
>creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:278)
>
>In the Reminders.pm file, these errors are generated from this ticket
> creation object within
>RT::Reminders->Add:
>
>my ( $status, $msg ) = $reminder->Create(
>Subject => $args{'Subject'},
>Owner => $args{'Owner'},
>Due => $args{'Due'},
>RefersTo => $self->Ticket,
>Type => 'reminder',
>Queue => $self->TicketObj->Queue,
>);
>
>Any ideas why this might be throwing null results for $self->Ticket and
> $self->TicketObj? Do
>I need to call the RT::Reminders->Ticket and RT::Reminders->TicketObj
> methods earlier in the
>script? Should I not be creating the RT::Reminders object as system user?
>
>I'd appreciate any feedback!
>
> --
> Andrew Wagner
> Assistant Network Administrator
> [1]aawag...@wisc.edu
> 265-5710
> Room 370B
> Wisconsin Center for Education Research (WCER)
> [2]www.wcer.wisc.edu
>
> References
>
>Visible links
>1. mailto:aawag...@wisc.edu
>2. http://www.wcer.wisc.edu/
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Chicago, IL, USA ? September 26 & 27, 2011
> * San Francisco, CA, USA ? October 18 & 19, 2011
> * Washington DC, USA ? October 31 & November 1, 2011
> * Melbourne VIC, Australia ? November 28 & 29, 2011
> * Barcelona, Spain ? November 28 & 29, 2011
pgpY5YotGBpJG.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
[rt-users] Creating RT Reminders via Scrip
Hello,
I am running into an issue with a simple scrip that I want to use to
generate a reminder for the owner of a ticket when its status changes to
stalled. I have the conditions working but the action script returns
some errors. Here is the action script that I wrote according to the
RT::Date and RT::Reminders perldocs.
*my $tix = $self->TicketObj;
my $duedate = RT::Date->new($RT::SystemUser);
my $subject = "Test Subject";
my $owner = $tix->Owner;
my $reminder = RT::Reminders->new($RT::SystemUser);
$duedate->SetToNow();
$duedate->AddDays( 3 );
$reminder->Add( Subject => $subject, Owner => $owner, Due =>
$duedate->ISO );
return 1;*
The error messages in the debug log are:*
[Wed Aug 31 16:21:27 2011] [debug]: Tried to load a bogus ticket id: ''
(/opt/rt4/sbin/../lib/RT/Ticket.pm:158)
[Wed Aug 31 16:21:27 2011] [debug]: '' not a recognised queue object.
(/opt/rt4/sbin/../lib/RT/Ticket.pm:273)
[Wed Aug 31 16:21:27 2011] [debug]: RT::Ticket=HASH(0x2b986db2a320) No
queue given for ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:278)*
In the Reminders.pm file, these errors are generated from this ticket
creation object within RT::Reminders->Add:
*my ( $status, $msg ) = $reminder->Create(
Subject => $args{'Subject'},
Owner => $args{'Owner'},
Due => $args{'Due'},
RefersTo => $self->Ticket,
Type => 'reminder',
Queue => $self->TicketObj->Queue,
);*
Any ideas why this might be throwing null results for $self->Ticket and
$self->TicketObj? Do I need to call the RT::Reminders->Ticket and
RT::Reminders->TicketObj methods earlier in the script? Should I not be
creating the RT::Reminders object as system user?
I'd appreciate any feedback!
--
Andrew Wagner
Assistant Network Administrator
aawag...@wisc.edu
265-5710
Room 370B
Wisconsin Center for Education Research (WCER)
www.wcer.wisc.edu
smime.p7s
Description: S/MIME Cryptographic Signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] User email address bug(s)
https://rt.cpan.org/Public/Bug/Display.html?id=70641 Thanks, David -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, August 31, 2011 10:57 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] User email address bug(s) On Tue, Aug 30, 2011 at 09:11:05PM +, David Chandek-Stark wrote: > MergeUsers 0.04 has the same problem -- I.e., with it enabled, if you > create a user, then manually change its email address to that of > another user, the second user's email gets wiped out (set to 0). Sounds like a bug you should file against RT-Extension-MergeUsers Directions are here: https://rt.cpan.org/Public/Bug/Report.html?Queue=RT-Extension-MergeUsers -kevin > On 8/30/11 1:24 PM, "Kevin Falcone" wrote: > > >On Tue, Aug 30, 2011 at 03:24:23PM +, David Chandek-Stark wrote: > >> Users were not merged. Disabling extension resolves issue > >>(although can still create new user with leading space in email). > >>I will try upgrading extension. > > > >A leading space on email address even appears to work in 4.0 There > >isn't anywhere near enough validation of email addresses on manual > >user creation. > > > >-kevin > > > > > >> On 8/30/11 10:47 AM, "Kevin Falcone" wrote: > >> > >> >On Tue, Aug 30, 2011 at 02:34:11PM +, David Chandek-Stark wrote: > >> >> RT 3.8.5 > >> >> RT::Extension::MergeUsers 0.03 > >> >> > >> >> I have confirmed a case with this setup as follows: > >> >> > >> >> User A - relevant history > >> >> - Tue Dec 07 13:43:34 2010 RT_System - User created > >> >> - Fri Aug 12 13:50:22 2011 RT_System - EmailAddress changed > >> >> from 'u...@example.com' to '' > >> >> > >> >> User B - relevant history > >> >> - Fri Aug 12 13:50:12 2011 privuser - User created > >> >> - Fri Aug 12 13:50:22 2011 privuser - EmailAddress changed from ' > >> >> u...@example.com' to 'u...@example.com' > >> > > >> >Presumably you've merged User A and User B? Or is this a bug you > >> >see with unmerged users? What happens when you disable the extension? > >> > > >> >> User B's email not only was allowed to be created with a leading > >>space, > >> >> but was then allowed to be changed to a value already in use by > >> >> User > >>A > >> >>-- > >> >> and set A's email to "0" (presumably > >> >>http://issues.bestpractical.com/Ticket/Display.html?id=15024). > >> >> > >> >> Are these known bugs with RT 3.8.5 and/or MergeUsers 0.03? I am > >> >>planning to upgrade RT and MergeUsers, but would like to know > >> >>what's going on here. > >> > > >> >There were a large number of bugfixes in MergeUser 0.04, released > >> >last year. > >> > > >> >There have also been a large number of bugfixes since 3.8.5 was > >> >released 2 years ago. > >> > > >> >I've not seen your specific bug reported. > >> > > >> >-kevin > >> > > >> >RT Training Sessions > >> >(http://bestpractical.com/services/training.html) > >> >* Chicago, IL, USA ‹ September 26 & 27, 2011 > >> >* San Francisco, CA, USA ‹ October 18 & 19, 2011 > >> >* Washington DC, USA ‹ October 31 & November 1, 2011 > >> >* Melbourne VIC, Australia ‹ November 28 & 29, 2011 > >> >* Barcelona, Spain ‹ November 28 & 29, 2011 > >> > >> > >> RT Training Sessions > >> (http://bestpractical.com/services/training.html) > >> * Chicago, IL, USA September 26 & 27, 2011 > >> * San Francisco, CA, USA October 18 & 19, 2011 > >> * Washington DC, USA October 31 & November 1, 2011 > >> * Melbourne VIC, Australia November 28 & 29, 2011 > >> * Barcelona, Spain November 28 & 29, 2011 > > > >RT Training Sessions > >(http://bestpractical.com/services/training.html) > >* Chicago, IL, USA — September 26 & 27, 2011 > >* San Francisco, CA, USA — October 18 & 19, 2011 > >* Washington DC, USA — October 31 & November 1, 2011 > >* Melbourne VIC, Australia — November 28 & 29, 2011 > >* Barcelona, Spain — November 28 & 29, 2011 > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Link values to - use multiple CF values
On Wed, Aug 31, 2011 at 11:23:28AM +1000, Stuart Browne wrote:
> I have a custom field with a mingle card number. Link-to value works fine for
> a single mingle project, project name is in the path. Sadly, the card
> numbers are not unique between projects.
> As such, I've created a second custom field with the project name in it. For
> automated card creation, this works fine. However, the link-to value is
> still hard-wired to the single project.
> I thought maybe I could use a search-style CF{name} to get the value of
> another custom field, but looking at the documentation in
> ObjectCustomFieldValue_Overlay.pm seems to indicate that it isn't possible.
> Does anybody know of an extension or other 'patch' to allow the inclusion of
> multiple CF values within the link-to URL's? Or do I need to create my own
> internal jump-to page to do the mapping externally?
I'd just do a custom display of that Custom Field and build the link
myself, rather than trying to extend the link to functionality.
You'll probably find the ShowComponentName callback useful
-kevin
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
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* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] User email address bug(s)
On Tue, Aug 30, 2011 at 09:11:05PM +, David Chandek-Stark wrote: > MergeUsers 0.04 has the same problem -- I.e., with it enabled, if you > create a user, then manually change its email address to that of another > user, the second user's email gets wiped out (set to 0). Sounds like a bug you should file against RT-Extension-MergeUsers Directions are here: https://rt.cpan.org/Public/Bug/Report.html?Queue=RT-Extension-MergeUsers -kevin > On 8/30/11 1:24 PM, "Kevin Falcone" wrote: > > >On Tue, Aug 30, 2011 at 03:24:23PM +, David Chandek-Stark wrote: > >> Users were not merged. Disabling extension resolves issue (although can > >> still create new user with leading space in email). I will try > >>upgrading > >> extension. > > > >A leading space on email address even appears to work in 4.0 > >There isn't anywhere near enough validation of email addresses on > >manual user creation. > > > >-kevin > > > > > >> On 8/30/11 10:47 AM, "Kevin Falcone" wrote: > >> > >> >On Tue, Aug 30, 2011 at 02:34:11PM +, David Chandek-Stark wrote: > >> >> RT 3.8.5 > >> >> RT::Extension::MergeUsers 0.03 > >> >> > >> >> I have confirmed a case with this setup as follows: > >> >> > >> >> User A - relevant history > >> >> - Tue Dec 07 13:43:34 2010 RT_System - User created > >> >> - Fri Aug 12 13:50:22 2011 RT_System - EmailAddress changed from > >> >> 'u...@example.com' to '' > >> >> > >> >> User B - relevant history > >> >> - Fri Aug 12 13:50:12 2011 privuser - User created > >> >> - Fri Aug 12 13:50:22 2011 privuser - EmailAddress changed from ' > >> >> u...@example.com' to 'u...@example.com' > >> > > >> >Presumably you've merged User A and User B? Or is this a bug you see > >> >with unmerged users? What happens when you disable the extension? > >> > > >> >> User B's email not only was allowed to be created with a leading > >>space, > >> >> but was then allowed to be changed to a value already in use by User > >>A > >> >>-- > >> >> and set A's email to "0" (presumably > >> >> http://issues.bestpractical.com/Ticket/Display.html?id=15024). > >> >> > >> >> Are these known bugs with RT 3.8.5 and/or MergeUsers 0.03? I am > >> >>planning > >> >> to upgrade RT and MergeUsers, but would like to know what's going on > >> >>here. > >> > > >> >There were a large number of bugfixes in MergeUser 0.04, released last > >> >year. > >> > > >> >There have also been a large number of bugfixes since 3.8.5 was > >> >released 2 years ago. > >> > > >> >I've not seen your specific bug reported. > >> > > >> >-kevin > >> > > >> >RT Training Sessions (http://bestpractical.com/services/training.html) > >> >* Chicago, IL, USA ‹ September 26 & 27, 2011 > >> >* San Francisco, CA, USA ‹ October 18 & 19, 2011 > >> >* Washington DC, USA ‹ October 31 & November 1, 2011 > >> >* Melbourne VIC, Australia ‹ November 28 & 29, 2011 > >> >* Barcelona, Spain ‹ November 28 & 29, 2011 > >> > >> > >> RT Training Sessions (http://bestpractical.com/services/training.html) > >> * Chicago, IL, USA September 26 & 27, 2011 > >> * San Francisco, CA, USA October 18 & 19, 2011 > >> * Washington DC, USA October 31 & November 1, 2011 > >> * Melbourne VIC, Australia November 28 & 29, 2011 > >> * Barcelona, Spain November 28 & 29, 2011 > > > >RT Training Sessions (http://bestpractical.com/services/training.html) > >* Chicago, IL, USA — September 26 & 27, 2011 > >* San Francisco, CA, USA — October 18 & 19, 2011 > >* Washington DC, USA — October 31 & November 1, 2011 > >* Melbourne VIC, Australia — November 28 & 29, 2011 > >* Barcelona, Spain — November 28 & 29, 2011 > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 pgp2MUcvll5yj.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] RT-Extension-SideBySideView on 4.02
Will have a Look on it Next Week! Torsten Von meinem iPhone gesendet Am 30.08.2011 um 21:33 schrieb Shawn O'Connor : > I'm trying to implement the following: > https://github.com/tbrumm/RT-Extension-SideBySideView > > It says on the website for RT 3.8 > http://www.bestpractical.com/rt/extensions.html?J:V-region-extension-list.id=44 > > I thought I would try it with 4.02, but I get the following error from the > application web page after adding the plugin, refreshing the cache, and > restarting apache. > > could not find component for path '/Ticket/Elements/Tabs' > > So, does it just not work in RT 4.02 yet, or have I don't something wrong? I > installed as per the README and added the plugin reference in the > RT_SiteConfig.pm file. Not quite sure where to go next. --Thanks again. > > And then, maybe I'm missing the obvious -- is there a different way in 4.0x > that I should be doing this? > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
