Re: [rt-users] Change the shown 'logged in as...' name
I'm glad I could assist.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of declaya
Sent: Friday, October 28, 2011 1:50 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Change the shown 'logged in as...' name
Hi Izz,
That's it!! :D
I just forgot to clear the mason cache.
Thanks a LOT for this hint!
Everything works as expected now.
I didn't even know that there is a wiki page about the mason cache:
http://requesttracker.wikia.com/wiki/CleanMasonCache
http://requesttracker.wikia.com/wiki/CleanMasonCache
You made my day. Have a nice weekend!
Izz Abdullah wrote:
>
> Did you clear the mason cache after making this change?
>
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of declaya
> Sent: Thursday, October 27, 2011 1:12 AM
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] Change the shown 'logged in as...' name
>
>
> Good morning,
>
> I'm using mod_auth_kerb with Apache to authenticate our users. The
> authentication works fine, each user is recognized by their
> userPrincipalName from our AD which is mapped to RT as their username.
> This causes to show also the userPrincipalNames in the main navigation
> bar,
> which confuses the users.
> So now my question is:
> How can I change the shown name in the navigation bar? It would be great
> if
> I could change it to the RealName of the user.
> I tried to change the /path/to/rt/share/html/Elements/Tabs file from
> $session{'CurrentUser'}->Name to $session{'CurrentUser'}->RealName in
> lines
> 385 and 731 but it didn't work.
>
> I would really appreciate some help.
> Thanks in advance!
>
> Have a nice day!
> --
> View this message in context:
> http://old.nabble.com/Change-the-shown-%27logged-in-as...%27-name-tp32729334p32729334.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Washington DC, USA October 31 & November 1, 2011
> * Barcelona, Spain November 28 & 29, 2011
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Washington DC, USA October 31 & November 1, 2011
> * Barcelona, Spain November 28 & 29, 2011
>
>
--
View this message in context:
http://old.nabble.com/Change-the-shown-%27logged-in-as...%27-name-tp32729334p32736272.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Excepting certain queues from global scrips (my solution)
Hi all, I can only support this feature request. All other methods seem unsatisfactory to me atm. The proposed changes from Andrew make sense to me, altough I had not time to review and test the code. I can only encourage the coding team to interate such a feature. Have a nice weekend, LR On 08.08.2011 23:27, Daugherity, Andrew W wrote: So, after searching for ways to accomplish this, and seeing it is a common feature request (sometimes termed "disable notifications for specific queues"), with some existing solutions that accomplish it but weren't quite what I was looking for, I decided to write my own. It is implemented as custom condition Perl modules (installed under $RTHOME/local/lib/RT/Condition). After installation you get new conditions to use in your scrips like "On Correspond (w/queue exceptions)". The queue exception list is set in your RT_SiteConfig. You can have a mixture of "truly global" and "global with exceptions" scrips by changing which condition they use. I don't claim to be a Perl hacker so I'm sure there are some things that could be done better, but this works for me, at least with RT 4.0.1. Perhaps someone with better knowledge could explain why in my StatusChangeQueueExcept module I had to instantiate the other checks field-by-field instead of just passing $self. Attached is my README and the tarball, which I hope makes it through to the list. It is not yet packaged as an extension or plugin; I might do so if there is demand and I receive guidance as to which, if either, is appropriate. Andrew Daugherity Systems Analyst Division of Research, Texas A&M University adaugher...@tamu.edu 2011 Training: http://bestpractical.com/services/training.html RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Change the shown 'logged in as...' name
Hi
We modified httpd in /etc/init.d/rc.d so any restart of apache does it by
defaulf:
start() {
echo -n $"Starting $prog: "
echo -n $"Zapping MASON cache: "
rm -fr /opt/rt3/var/mason_data/obj
check13 || exit 1
LANG=$HTTPD_LANG daemon $httpd $OPTIONS
RETVAL=$?
echo
[ $RETVAL = 0 ] && touch ${lockfile}
return $RETVAL
}
regards
Garry
On 28 Oct 2011, at 07:49, declaya wrote:
>
> Hi Izz,
>
> That's it!! :D
> I just forgot to clear the mason cache.
> Thanks a LOT for this hint!
> Everything works as expected now.
>
> I didn't even know that there is a wiki page about the mason cache:
> http://requesttracker.wikia.com/wiki/CleanMasonCache
> http://requesttracker.wikia.com/wiki/CleanMasonCache
>
> You made my day. Have a nice weekend!
>
>
>
> Izz Abdullah wrote:
>>
>> Did you clear the mason cache after making this change?
>>
>> -Original Message-
>> From: rt-users-boun...@lists.bestpractical.com
>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of declaya
>> Sent: Thursday, October 27, 2011 1:12 AM
>> To: rt-users@lists.bestpractical.com
>> Subject: [rt-users] Change the shown 'logged in as...' name
>>
>>
>> Good morning,
>>
>> I'm using mod_auth_kerb with Apache to authenticate our users. The
>> authentication works fine, each user is recognized by their
>> userPrincipalName from our AD which is mapped to RT as their username.
>> This causes to show also the userPrincipalNames in the main navigation
>> bar,
>> which confuses the users.
>> So now my question is:
>> How can I change the shown name in the navigation bar? It would be great
>> if
>> I could change it to the RealName of the user.
>> I tried to change the /path/to/rt/share/html/Elements/Tabs file from
>> $session{'CurrentUser'}->Name to $session{'CurrentUser'}->RealName in
>> lines
>> 385 and 731 but it didn't work.
>>
>> I would really appreciate some help.
>> Thanks in advance!
>>
>> Have a nice day!
>> --
>> View this message in context:
>> http://old.nabble.com/Change-the-shown-%27logged-in-as...%27-name-tp32729334p32729334.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Washington DC, USA October 31 & November 1, 2011
>> * Barcelona, Spain November 28 & 29, 2011
>>
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Washington DC, USA October 31 & November 1, 2011
>> * Barcelona, Spain November 28 & 29, 2011
>>
>>
>
> --
> View this message in context:
> http://old.nabble.com/Change-the-shown-%27logged-in-as...%27-name-tp32729334p32736272.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Washington DC, USA October 31 & November 1, 2011
> * Barcelona, Spain November 28 & 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
