Re: [rt-users] Change Ticket Creation form for only one queue
What you really want is Init callback in /Ticket/Create.html. In that callback you check queue and redirect if required. Ruslan from phone. 23.03.2012 19:33 пользователь "Renney, Paul" написал: > Thanks for the reply. I now have a custom CreateAlt.html form I want RT to > use instead of Create.html for one particular queue. > > I can see code in share/html/Elements/CreateTicket which selects the form > to use when 'New Ticket in' queue is triggered. > > I have copied CreateTicket into local/html/Elements. I think this will > make it be used rather than the original version in share. I assume I need > a check in here to look at the ID of the queue and change the Create form > to be used. If this is possible what would this code look like? I have made > it (for now) try and use CreateAlt.html. I have my CreateAlt.html in > local/html/Ticket. > > Does this seem right so far? I've restarted my webserver (clearing my > Mason cache as well) and my changes don't appear to have any effect. The > original Create.html is always used. > > Is this the easiest way to do this? Would using a callback be easier? I > couldn't find the callback I need to use to change the Create.html being > used. > > I spoke to my collegues about a standalone form using the REST interface > but this suggestion has been rejected. > > Thanks, > Paul > > > > From: rt-users-boun...@lists.bestpractical.com [ > rt-users-boun...@lists.bestpractical.com] on behalf of Kevin Falcone [ > falc...@bestpractical.com] > Sent: 13 March 2012 15:29 > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Change Ticket Creation form for only one queue > > On Tue, Mar 13, 2012 at 10:31:34AM +, Renney, Paul wrote: > >I've been asked if it's possible to change the 'look and feel' of the > Create Ticket and Modify > >Ticket forms for one particular queue. Care must be taken not to > change any of the forms for > >other queues, and only these forms must be changed. > > > > > > > >As well as the colour and font on the forms, there needs to be some > bespoke Javascript > >to guide the user input into certain fields, bespoke placements of > fields into different > >sections which become active at certain points and others. > > > > > > > >Is is possible in RT to have a bespoke ticket form for one queue? I > think I can make these > >changes for all queues by changing Create.html, and I've looked into > doing it with a custom > >theme. > > > > > > > >I am equally happy with a 'this isn't possible in RT', or a 'this is > possible, here's > >a suggestion how to do it' answer. We are using RT version 4.0.5. > > You can do it by clobbering Create.html and adding Queue checks, but > that'll be an upgrade nightmare. > > I'd probably build my own custom form for those queues that submits > tickets into RT, and keeps all the display logic separate. > > -kevin > > Think green - keep it on the screen. > > This e-mail and any attachment is for authorised use by the intended > recipient(s) only. It may contain proprietary material, confidential > information and/or be subject to legal privilege. It should not be copied, > disclosed to, retained or used by, any other party. If you are not an > intended recipient then please promptly delete this e-mail and any > attachment and all copies and inform the sender. Thank you. > > >
Re: [rt-users] data file syntax for rt-setup-database ?
It's only possible with code in @Final.
Ruslan from phone.
23.03.2012 20:06 пользователь "Gabriel L. Somlo" написал:
> I'm trying to "script" (or fully specify) a workflow using an
> 'initialdata'-like file that will be loaded into RT via
> 'rt-setup-database --action insert'.
>
> Looks something like this:
>
>@Queues = (
>{ Name=> 'MyQueue',
> Description => 'Queue for my special workflow',
>},
>);
>
>@Groups = (
>{ Name=> 'MyQueueAdmins',
> Description => 'Admins for my special queue',
> Domain => 'UserDefined',
>},
>{ Name=> 'MyQueueWorkers',
> Description => 'Workers who will solve tickets from my queue',
> Domain => 'UserDefined',
>},
>);
>
>@ACL = (
>{ GroupDomain => 'SystemInternal',
> Queue => 'MyQueue',
> GroupType => 'Everyone',
> Right => 'CreateTicket',
>},
>
>...
>
>{ GroupDomain => 'UserDefined',
> Queue => 'MyQueue',
> GroupId => 'MyQueueAdmins',
> Right => 'CommentOnTicket',
>},
>
>...
>);
>
> Is there any way to specify that the MyQueueAdmins group should be
> an AdminCc watcher for MyQueue ? I.e., can I automate the following
> list of steps:
>
>Configuration -> Queues -> MyQueue -> Watchers ->
>
>
>
>
>
> Also, can I specify existing privileged user names I'd like to be
> members of any of my groups using this method ?
>
> Thanks,
> --Gabriel
>
[rt-users] RT External Authen/LDAP import with AD user names as numeric
Hi,
I am new to RT and installed RT4.05 in Ubuntu 11.10 with RT External
authentication.Active Directory users whose login ID is numeric(say
0001234 which will be their employee id ) cannot log in in RT(user names
not created in RT).
All others whose AD Login ID are alphabet/alphanumeric(like b001) can log
in (user name created in RT).
I tried LDAP import also and it fails fails with messages like
[warning]: Skipping user '0003503', as it is numeric
(/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPImport.pm:969)
Is there any way to authenticate or import users from LDAP without changing
AD user names?
This is my RT External Auth Config file
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server'=> 'serverr.domain.com',
'user' =>
'cn=RT,ou=ouname,dc=example,dc=com',
'pass' => 'Welcome123',
'base' => 'dc=example,dc=com',
'filter'=>
'(&(ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =>
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'tls' => 0,
#'ssl_version' => 3,
'net_ldap_args' => [version => 3
],
# 'group' => 'cn=RT
Users,dc=sps,dc=co,dc=in',
# 'group_attr'=> 'member',
'attr_match_list' => [
'Name','EmailAddress' ],
'attr_map' => { 'Name' =>
'sAMAccountName',
'EmailAddress' =>
'mail',
'Organization' =>
'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalAuthId' =>
'AMAccountName',
'Gecos' =>
'sAMAccountName',
'WorkPhone' =>
'telephoneNumber',
'Address1' =>
'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' =>
'postalCode',
'Country' => 'co'
}
In RT_Site Config.PM
Set(@Plugins, qw(RT::Authen::ExternalAuth
RTx::Calendar
RT::Extension::JSGantt
RT::Extension::QuickCalls
RT::Extension::SLA
RTx::TicketlistTransactions
RT::Extension::Utils
RTx::WorkflowBuilder
RT::Extension::NotifyOwners));
require
"/opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";
Set($AutoCreate,{Privileged => 1});
Am i missing something ?
Regards
Murugan
