Re: [rt-users] Change the place of title page name
I would like put the title in div=body define in /Element/PageLayout I don't know syntax, i read the masonbook but i don't understand. http://imageshack.us/photo/my-images/21/todayk.png/ 2012/7/2 Jonathan Khattir jonathan.khat...@mobiquithings.net Hi, I would like to known how i can change the place of the title of current page view. The variable is $Title, define in /Element/Header so i would like export this variable or the div div id=headerh1% $Title %/h1/div to display the page name in footer (/Element/Footer) for exemple. Thanks to help me :)
[rt-users] ActiveStatus configuration has been replaced by the new Lifecycles
What does this warning mean and how do I correct it? [Sun Jun 24 10:38:22 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) Thanks, Haji
[rt-users] Installing and Configuring Asset Tracker in RT
I have installed and configured RT 4.05 and working perfectly now. I will like to add Asset Tracker to RT to track all asset that we purchase in my organization. How do I go about installing AT onto RT? Thanks, Haji
Re: [rt-users] Login banner
Hi, I think it was answered recently in another similar thread. On Tue, Jun 26, 2012 at 10:31 PM, Brad b_zy...@comcast.net wrote: From: Brad Sent: 6/26/2012 12:36 PM To: Brad; rt-us...@bestpractical.com Subject: Login banner From: Brad Sent: 6/26/2012 10:14 AM To: rt-us...@bestpractical.com Subject: Login banner Hello, Does anyone have a how-to on adding text above, below or in the default login box via the login page. RT version 4.0.5 default theme Have a requirement to have legal warning at all login prompts. Thanks, Brad -- Best regards, Ruslan.
Re: [rt-users] Unwanted extra Requestor added
Hi, The only idea is a customization. Either a scrip or customization to web interface.What do you see in the history of the ticket? On Wed, Jun 27, 2012 at 9:02 PM, David T. Grayston davi...@u.washington.edu wrote: Aaron, No cc’s or other watchers are part of the queue or manually added to the ticket during the requests – I’ve tested this issue myself and duplicated (and I have ‘do anything’ perms). Odd that it doesn’t happen from the selfservice/create form only from the RT admin interface for creating a new ticket. As a workaround I’ve just been going in and manually removing the extra Requestor from each new ticket. Luckily the unwanted extra Requestor is a testing account that only I have access to…but its still a pain. I was thinking it could be some corruption in the database – where the account is set as a requestor on the queue but its not showing in the admin ui? But that should mean it would happen regardless of how the ticket was created. David -- David T. Grayston Systems Database Administrator University of Washington School of Public Health From: Sampson, Aaron [mailto:samp...@p2sol.com] Sent: Wednesday, June 27, 2012 10:38 AM To: David T. Grayston Subject: RE: Unwanted extra Requestor added David, Is the original requestor CC’ing anyone when sending in the ticket? Since RT takes the e-mail to create the requestor maybe it is seeing the additional e-mail addresses and creating multiple requestors that way. Another thing that I just thought of (not sure if it will help) but you can add a watcher to the ticket or queue and change the type of watcher (i.e. Requestor, admin, cc) might want to look into whether or not this is set or something in your permission’s has set something like this to auto add an additional requestor. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David T. Grayston Sent: Wednesday, June 27, 2012 8:54 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Unwanted extra Requestor added Hi all, RT: 4.0.5 When a new ticket is created by a privileged user via “../rt/Ticket/Create.html” we’re getting an unwanted second requestor automatically added to the ticket. This is happening in all queues and its always the same extra user added as second Requestor. But this isn’t happening when the ticket is created via “../rt/SelfService/Create.html” The queues don’t have any custom scrips and the Create.html isn’t modified - so far can’t determine why this is happening. Any help appreciated. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health -- Best regards, Ruslan.
Re: [rt-users] Export, import and purge tickets?
On Fri, Jun 29, 2012 at 10:08 AM, Stefan Stefanov ststefa...@gmail.com wrote: Hello Is there any tool to export data for selected tickets (for example in mysqldump format file) and after successful export delete all data for these tickets from the database? This way it would be easy to create backup for old or unnecessary tickets, shred them and clean up database. If some of them will be needed in the future their data could be imported back from the dump file. Shredder creates a SQL dump file that you can use to restore data. However, restoring files in a wrong order, skipping some backups or after some changes can result in inconsistent database. Where inconsistent means that DB can be incomplete as you didn't restore everything or the current state of the DB doesn't match state when data was deleted. It may work, but sometimes would need maintenance on restore. -- Stefan Stefanov -- Best regards, Ruslan.
Re: [rt-users] Unwanted extra Requestor added
The ticket history didn't show anything other than the new ticket being created and it having two Requestors. I'd be the only one to have added a customization and nothing to make this happen was coded. I've suppressed the issue by disabling the account that was getting added. Unfortunately I got a similar issue in another queue where a group is being added as AdminCc on each ticket created even though they aren't set on the queue to be AdminCc currently but its possible they were set to be AdminCc on the queue at somepoint but latter removed as AdminCc. Again I could suppress this issue by disabling the group in question. Feels like a bit of a database corruption but all seem to be working fine otherwise. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Tuesday, July 03, 2012 9:17 AM To: David T. Grayston Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unwanted extra Requestor added Hi, The only idea is a customization. Either a scrip or customization to web interface.What do you see in the history of the ticket? On Wed, Jun 27, 2012 at 9:02 PM, David T. Grayston davi...@u.washington.edu wrote: Aaron, No cc’s or other watchers are part of the queue or manually added to the ticket during the requests – I’ve tested this issue myself and duplicated (and I have ‘do anything’ perms). Odd that it doesn’t happen from the selfservice/create form only from the RT admin interface for creating a new ticket. As a workaround I’ve just been going in and manually removing the extra Requestor from each new ticket. Luckily the unwanted extra Requestor is a testing account that only I have access to…but its still a pain. I was thinking it could be some corruption in the database – where the account is set as a requestor on the queue but its not showing in the admin ui? But that should mean it would happen regardless of how the ticket was created. David -- David T. Grayston Systems Database Administrator University of Washington School of Public Health From: Sampson, Aaron [mailto:samp...@p2sol.com] Sent: Wednesday, June 27, 2012 10:38 AM To: David T. Grayston Subject: RE: Unwanted extra Requestor added David, Is the original requestor CC’ing anyone when sending in the ticket? Since RT takes the e-mail to create the requestor maybe it is seeing the additional e-mail addresses and creating multiple requestors that way. Another thing that I just thought of (not sure if it will help) but you can add a watcher to the ticket or queue and change the type of watcher (i.e. Requestor, admin, cc) might want to look into whether or not this is set or something in your permission’s has set something like this to auto add an additional requestor. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David T. Grayston Sent: Wednesday, June 27, 2012 8:54 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Unwanted extra Requestor added Hi all, RT: 4.0.5 When a new ticket is created by a privileged user via “../rt/Ticket/Create.html” we’re getting an unwanted second requestor automatically added to the ticket. This is happening in all queues and its always the same extra user added as second Requestor. But this isn’t happening when the ticket is created via “../rt/SelfService/Create.html” The queues don’t have any custom scrips and the Create.html isn’t modified - so far can’t determine why this is happening. Any help appreciated. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health -- Best regards, Ruslan.
Re: [rt-users] Unwanted extra Requestor added
David, Is it the same person being added in all cases? If so, have you looked that person up and determined what group memberships are there? Also, unless there is some sort of scrip adding a CC or AdminCc via either a global scrip or a Queue-based scrip, this seems impossible. Database corruption would only involve a past problem, not a continuing problem. A continuing problems points to a scrip, like Ruslan said. If you can turn on the detail logs of a dev environment and try to duplicate the problem (load the Production system and configuration into that environment) and then look at the logs. That would give an indication of what RT is doing. Without that log, it will be difficult to find the problem other than hunting and pecking and getting lucky. I still think Ruslan is right about a scrip somewhere. Kenn On Tue, Jul 3, 2012 at 11:17 AM, David T. Grayston davi...@u.washington.edu wrote: The ticket history didn't show anything other than the new ticket being created and it having two Requestors. I'd be the only one to have added a customization and nothing to make this happen was coded. I've suppressed the issue by disabling the account that was getting added. Unfortunately I got a similar issue in another queue where a group is being added as AdminCc on each ticket created even though they aren't set on the queue to be AdminCc currently but its possible they were set to be AdminCc on the queue at somepoint but latter removed as AdminCc. Again I could suppress this issue by disabling the group in question. Feels like a bit of a database corruption but all seem to be working fine otherwise. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Tuesday, July 03, 2012 9:17 AM To: David T. Grayston Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unwanted extra Requestor added Hi, The only idea is a customization. Either a scrip or customization to web interface.What do you see in the history of the ticket? On Wed, Jun 27, 2012 at 9:02 PM, David T. Grayston davi...@u.washington.edu wrote: Aaron, No cc’s or other watchers are part of the queue or manually added to the ticket during the requests – I’ve tested this issue myself and duplicated (and I have ‘do anything’ perms). Odd that it doesn’t happen from the selfservice/create form only from the RT admin interface for creating a new ticket. As a workaround I’ve just been going in and manually removing the extra Requestor from each new ticket. Luckily the unwanted extra Requestor is a testing account that only I have access to…but its still a pain. I was thinking it could be some corruption in the database – where the account is set as a requestor on the queue but its not showing in the admin ui? But that should mean it would happen regardless of how the ticket was created. David -- David T. Grayston Systems Database Administrator University of Washington School of Public Health From: Sampson, Aaron [mailto:samp...@p2sol.com] Sent: Wednesday, June 27, 2012 10:38 AM To: David T. Grayston Subject: RE: Unwanted extra Requestor added David, Is the original requestor CC’ing anyone when sending in the ticket? Since RT takes the e-mail to create the requestor maybe it is seeing the additional e-mail addresses and creating multiple requestors that way. Another thing that I just thought of (not sure if it will help) but you can add a watcher to the ticket or queue and change the type of watcher (i.e. Requestor, admin, cc) might want to look into whether or not this is set or something in your permission’s has set something like this to auto add an additional requestor. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David T. Grayston Sent: Wednesday, June 27, 2012 8:54 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Unwanted extra Requestor added Hi all, RT: 4.0.5 When a new ticket is created by a privileged user via “../rt/Ticket/Create.html” we’re getting an unwanted second requestor automatically added to the ticket. This is happening in all queues and its always the same extra user added as second Requestor. But this isn’t happening when the ticket is created via “../rt/SelfService/Create.html” The queues don’t have any custom scrips and the Create.html isn’t modified - so far can’t determine why this is happening.
[rt-users] Scrip compile issue
I'm trying to write a Scrip that replaces the Requestor. When I try to save
this Scrip I get a compilation error.
Here is my Scrip:
my %addressSubstitutions = (
ex1\@example\.com = ex1location\@example\.com,
ex2\@example\.com = ex2location\@example\.com
);
my $newRequestorAddr = ;
my $requestorAddr = $self-TicketObj-RequestorAddresses;
$RT::Logger-debug(All Queues: Requestor Email Address = $requestorAddr);
foreach $testAddress (keys(%addressSubstitutions)) {
if ($requestorAddr =~ /$testAddress/i) {
$newRequestorAddr =
$addressSubstitutions{$testAddress};
break;
}
}
my ($status, $msg) = $self-TicketObj-DeleteWatcher(Type = 'Requestor', Email
= $requestorAddr);
unless ($status) {
$RT::Logger-error(All Queues : Unable to Remove the requestor
$requestorAddr : $msg);
return undef;
}
my ($status, $msg) = $self-TicketObj-AddWatcher(Type = 'Requestor', Email =
$newRequestorAddr);
unless ($status) {
$RT::Logger-error(All Queues : Unable to Add the requestor
$newRequestorAddr : $msg);
return undef;
}
return 1;
Here is the error:
Couldn't compile CustomCommitCode codeblock ‘{Scrip}': Compilation error at
/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch/Output.pm line 39. Stack:
[/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch/Output.pm:39]
[/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch.pm:192]
[/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch.pm:145]
[/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch.pm:123] [(eval 1261):44]
[/opt/rt4/share/html/Admin/Elements/EditScrip:155]
[/opt/rt4/share/html/Admin/Global/Scrip.html:51]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:548]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:295]
[/opt/rt4/share/html/autohandler:53]
Thanks,
Mike
