Re: [rt-users] RTx::AssetTracker problem: Cannot add new asset
Alan Hi You need to get hold of the latest code drop for AT this has a fix in it for the button problem look for something along these lines rg1-rt-extension-assettracker-2.0.0b2-5 on https://github.com/chakatodd/rt-extension-assettracker Regards Simon From: Alan Murrell [mailto:li...@murrell.ca] Sent: 28 October 2012 22:50 To: rt-users@lists.bestpractical.com Subject: [rt-users] RTx::AssetTracker problem: Cannot add new asset Hello, I am running RT3.8 on a Debian Squeeze server. I have installed AssetTracker 2.0.0b2. I am able to create asset types, custom fields, etc., however in the upper right were New Asset of Type should be (so I can add and asset), it shows the code instead of the actual button: LABEL ACCESSKEY=9 SELECT NAME =Type onchange=document.CreateAssetOfType.submit() class=select-queue OPTION VALUE=6 0 Application /OPTION OPTION VALUE=5 0 Components /OPTION OPTION VALUE=1 0 Computers /OPTION OPTION VALUE=2 0 Network /OPTION OPTION VALUE=3 0 Peripherals /OPTION OPTION VALUE=4 0 Storage /OPTION /SELECT /LABEL The above is what displays instead of the button. Any idea what is wrong and how I might fix it? Thanks! :-) -A. We're hiring! http://bestpractical.com/jobs
[rt-users] DateTime custom field display issues
hello everyone,
some time ago I asked my team member to investigate problem with display
format of DateTime custom fields, but unfortunately he failed - so I
have to fix it myself... ((-:
I am using a few DateTime fields to mark some actions. they are rendered
correctly in Ticket preview/summary but in searches they are shown in
default ISO/UTC format.
here is an example (excerpt from search page source):
td class=collection-as-table ba
href=/Ticket/Display.html?id=642WRO Grunwaldzka/a/b/td
td class=collection-as-table 2012-09-26 13:56:00/td
td class=collection-as-table 2012-10-17 11:05:00/td
td class=collection-as-table Priorytet 3/td
td class=collection-as-table 2012-10-27 17:37/td
first 2 dates are custom fields and the last one is system bulitin
Resolved value.
in RT_SiteConfig.pm I have set following variables:
Set($Timezone, Europe/Warsaw);
Set($DateTimeFormat, { Format = ISO, Timezone = server, Seconds =
0 });
as you can see RT follows this setting for system fields but ignores it
for Custom Field.
in Ticket/Display everything is OK:
tr id=CF-7-ShowRow
td class=labelPoczątek awarii:/td
td class=value
2012-09-26 15:56
/td
/tr
tr id=CF-8-ShowRow
td class=labelKoniec awarii:/td
td class=value
2012-10-17 13:05
/td
/tr
please help me fix this.
best regards,
Alek
We're hiring! http://bestpractical.com/jobs
[rt-users] RT BounceMerge/RTBounceHandler
Hi all, I've been trying to setup something with in RT which handles bounces in some way shape or form. I'd be quite happy with bounces just going into a queue which we can review and deal with in that way. Obviously the ideal way would be for the bounce to be merged into the queue with out RT going into a loop. I've tried the BounceMerge script, which doesn't seem to work at all. http://requesttracker.wikia.com/wiki/BounceMerge (I just followed the wiki instructions, but bounces have never been added to any queues) I've also tried the RTBounceHandler script - http://requesttracker.wikia.com/wiki/RtBounceHandler RTBounceHandler seems like it's the one most likely to work. So I've a few questions: 1 - Do you need to have a rtbouncehandler alias for each queue that you want checking for bounces? eg rtbouncehandler-info, rtbouncehandler-general etc etc 2 - Or do you just need one alias pointing at a 'bounces' queue (which is what I've done). 3 - Any ideas on the best way to check it's working? Using RT 3.8.7. Got the relevant perl modules installed on my mailserver. Thanks, -- Matthew Moore Surgical Materials Testing Laboratory System Administrator Telephone: +44 (0)1656 752165 Email: m...@smtl.co.uk We're hiring! http://bestpractical.com/jobs
[rt-users] Page not found http://.…./HASH(0x2af24643ee50)
Hiya, I'm just upgraded to 4.0.8, I'm also using RT::Authen::ExternalAuth to login against a ldap server, and when I login into RT and I get a Page not found, The page you requested could not be found, the URL which I have in the browser is http://rt.com/HASH(0x….), any ideas??? Cheers, Carlos signature.asc Description: Message signed with OpenPGP using GPGMail We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Page not found http://.…./HASH(0x2af24643ee50)
On 10/29/2012 09:32 AM, Carlos Fuentes Bermejo wrote: I'm just upgraded to 4.0.8, I'm also using RT::Authen::ExternalAuth to login against a ldap server, and when I login into RT and I get a Page not found, The page you requested could not be found, the URL which I have in the browser is http://rt.com/HASH(0x….), any ideas??? This is a bug in ExternalAuth that was fixed just last week. You'll need to upgrade to RT::Authen::ExternalAuth version 0.12: https://metacpan.org/source/TSIBLEY/RT-Authen-ExternalAuth-0.12/ChangeLog We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Page not found http://.…./HASH(0x2af24643ee50)
On Mon, Oct 29, 2012 at 05:32:09PM +0100, Carlos Fuentes Bermejo wrote: I'm just upgraded to 4.0.8, I'm also using RT::Authen::ExternalAuth to login against a ldap server, and when I login into RT and I get a Page not found, The page you requested could not be found, the URL which I have in the browser is http://rt.com/HASH(0x….), any ideas??? I assume you're using RT-Authen-ExternalAuth? If so, you want to grab 0.12 released last week which resolves this. -kevin pgpcsJh3SvDMa.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
