Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody
I tried that thanks, but what's puzzling me is that if I take out the
$self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
ignoring the user defined action
Joachim Thuau-4 wrote
It might just be a typo (targetObj? Replace with ticketObj?)
Jok
On Nov 22, 2012, at 10:57 AM, vmos lt;
pcbadger@
gt; wrote:
Good afternoon, as I'm sure you know RT has a feature wherby if somebody
replies to a ticket that has already been resolved, it gets automatically
re-opened.
That's grand, but I want to add a function so that if such a ticket does
get
re-opened, it also gets assigned to nobody, so that it goes back in to
the
general queue.
I've tried modifying the existing auto-open function in global scripts by
changing the action to user defined, but I've been having some trouble
I've put this (and similar) in the custom action cleanup code
$self-TicketObj-SetOwner( $RT::Nobody-id );
$self-TargetObj-SetStatus('open');
return 1;
but all it ever does is re-open the ticket. I can't even seem to break
it,
never mind get it to do what I want.
Cany anyone point me in the right direction?
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Re: [rt-users] Looking for German templates
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Re: [rt-users] Hiding Input must match
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Re: [rt-users] Hiding Input must match
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Re: [rt-users] Disable Jumbo updates
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