[rt-users] Placing 2 CF in RT ticket subject

2012-12-29 Thread Nums
I am trying to create a script which will pull 2 custom field values into the 
RT 
ticket subject upon creation. 
I am able to do it with one using script below, but 
unable to manage to pull 2 CF values, is this possible?

my $subject = $self->TicketObj->FirstCustomFieldValue('Custom Field Selection')

$self->TicketObj->SetSubject($subject); 



[rt-users] Request Tracker does not highlight a ticket when it receives a new reply

2012-12-29 Thread decenter decenter
Hello,

When a new ticket is created, I can see that in RT. But then if a new reply
or correspondence comes to that ticket, it is not getting highlighted (but
I can see the new correspondence in the ticket). Any solution?

Regards,