[rt-users] Unprivileged users can't view own open/closed tickets
Hi list, I'm adding a unprivileged user on RT and it can't view the own open/closed tickets. This user is in a group, and this group is on a queue. This is the configuration of the permissions: Queue: Group Rights: -Create tickets -View custom field values -View ticket summaries Rights for Staff: -Own tickets Rights for Administrators: None Group: Rights for Staff: -View group -View group dashboards -View saved searches Rights for Adminstrators: -Create modify and delete saved searches I searched the wiki and have not found any solution I'm doing something wrong or it's a bug? Best regards Xavier Barnada Rius
Re: [rt-users] jquery version
Am 07.01.2013 20:45, schrieb Thomas Sibley: The JS translations? That's a good point. Create a ticket for it and link to 4.2.0? I created ticket http://issues.bestpractical.com/Ticket/Display.html?id=22133 Can you please link it to 4.2
[rt-users] Set Default Update Type
I am trying to change the default update type for Resolve from Comment to Respond. I did a search for the string: grep -r Update.html?Action=Comment /opt/rt4/ And it exists in: /opt/rt4/share/html/Search/Elements/BuildFormatString: but when I change it in that file to the new value (from Comment to Respond) it does not reflect the update. I tried to clear the mason cache as well as reboot. Does anyone have a little more insight on this? Thanks. -- Eric O'Brien System Administrator BioReference Laboratories, Inc. Phone: 201-791-2600 x 8310 Cell: 551-486-8925 Email: eobr...@bioreference.commailto:eobr...@bioreference.com The information transmitted in this email and any of its attachments is intended only for the person or entity to which it is addressed and may contain BioReference Laboratories proprietary information, which is privileged, confidential, or subject to copyright belonging to BioReference Laboratories. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this in error, please contact the sender immediately and delete and destroy the communication and all of the attachments you have received and all copies thereof.
Re: [rt-users] Set Default Update Type
On Tue, Jan 08, 2013 at 03:32:54PM +, Eric O'Brien wrote: I am trying to change the default update type for Resolve from Comment to Respond. I did a search for the string: grep -r Update.html?Action=Comment /opt/rt4/ And it exists in: /opt/rt4/share/html/Search/Elements/BuildFormatString: but when I change it in that file to the new value (from Comment to Respond) it does not reflect the update. I tried to clear the mason cache as well as reboot. Does anyone have a little more insight on this? Thanks. That string only affects search formats. You should revert your change and read about Lifecycles which allow you to change the target of a link in the Actions dropdown and to add more links. http://bestpractical.com/rt/docs/latest/RT_Config.html#Labeling-and-defining-actions -kevin pgpfAWFBcS5fY.pgp Description: PGP signature
Re: [rt-users] Unprivileged users can't view own open/closed tickets
On Tue, Jan 08, 2013 at 10:48:26AM +0100, Xavier Barnada wrote: I'm adding a unprivileged user on RT and it can't view the own open/closed tickets. This user is in a group, and this group is on a queue. The SelfService interface only finds tickets where the logged in user is a watcher (requestor, cc, etc). So even though they have Show Ticket on the Queue, they still need to be affiliated with the ticket to see it. Traditionally this is done by giving Requestors ShowTicket (and probably granting it to Ccs also). -kevin This is the configuration of the permissions: Queue: Group Rights: -Create tickets -View custom field values -View ticket summaries Rights for Staff: -Own tickets Rights for Administrators: None Group: Rights for Staff: -View group -View group dashboards -View saved searches Rights for Adminstrators: -Create modify and delete saved searches pgp3Ik_EXAJac.pgp Description: PGP signature
Re: [rt-users] https redirects to http
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, 443);
However when a ticket is resolved or updated, after the Update button
is clicked the website goes to the http site. What configuration
option am I missing?
Have we set up lifecycles incorrectly?
This doesn't have anything to do with lifecycles.
I assume you've set one of the other $Web* variables incorrectly.
Check that you haven't set WebURL or WebBaseURL rather than setting
WebDomain and WebPort.
Nothing obviously wrong that I can see:
Set($rtname, domain.com);
Set($WebDomain, support.domain.com);
Set($WebPort, 443);
Set($Organization, domain.com);
Set($OwnerEmail, root);
Set($WebImagesURL, RT-Config-Get('WebPath') . /NoAuth/images/);
Set($LogoURL, RT-Config-Get('WebImagesURL') . bpslogo.png);
Set($LogoLinkURL, http://www.domain.com;);
Set($LogoAltText, Domain Ltd logo);
Set($LogoImageHeight, 38);
Set($LogoImageWidth, 181);
Set($DefaultSummaryRows, 10);
Set(%FullTextSearch,
Enable = 1,
Indexed = 0,
);
Re: [rt-users] Set Default Update Type
Thanks, that worked out. This article gave a little more insight as well, http://requesttracker.wikia.com/wiki/CustomStatusesInRt4. -- Eric O'Brien System Administrator BioReference Laboratories, Inc. Phone: 201-791-2600 x 8310 Cell: 551-486-8925 Email: eobr...@bioreference.commailto:eobr...@bioreference.com On Jan 8, 2013, at 11:06 AM, Kevin Falcone falc...@bestpractical.commailto:falc...@bestpractical.com wrote: On Tue, Jan 08, 2013 at 03:32:54PM +, Eric O'Brien wrote: I am trying to change the default update type for Resolve from Comment to Respond. I did a search for the string: grep -r Update.html?Action=Comment /opt/rt4/ And it exists in: /opt/rt4/share/html/Search/Elements/BuildFormatString: but when I change it in that file to the new value (from Comment to Respond) it does not reflect the update. I tried to clear the mason cache as well as reboot. Does anyone have a little more insight on this? Thanks. That string only affects search formats. You should revert your change and read about Lifecycles which allow you to change the target of a link in the Actions dropdown and to add more links. http://bestpractical.com/rt/docs/latest/RT_Config.html#Labeling-and-defining-actions -kevin The information transmitted in this email and any of its attachments is intended only for the person or entity to which it is addressed and may contain BioReference Laboratories proprietary information, which is privileged, confidential, or subject to copyright belonging to BioReference Laboratories. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this in error, please contact the sender immediately and delete and destroy the communication and all of the attachments you have received and all copies thereof.
Re: [rt-users] Require Custom Field for Status Change?
Hey Thomas, Just wondering if there was any update / ETA on this extension. It would help me resolve an issue I'm having right now. Thanks, Matt On Mon, Nov 5, 2012 at 1:47 PM, Thomas Sibley t...@bestpractical.com wrote: On 11/05/2012 08:56 AM, Mike Kennedy wrote: Does anyone have a suggestion about how I might go about requiring some set of custom fields to be filled before a status change can happen? We have a queue that I have on a custom lifecycle. In order to allow a transition from one status user testing to resolved, I want to require that two custom fields are filled out. There's actually an extension we've written to do this (RT-Extension-MandatoryOnTransition), which is currently getting polished. It should be released soon, if you can wait. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] On move to Support Notify Requestors
Hey Kevin/All. I've been trying with; return 0 unless $self-TransactionObj-Type eq Set; return 0 unless $self-TransactionObj-Field eq Queue; return 0 unless $self-TransactionObj-OldValue eq 'QueueName'; but not having much luck. Anyone able to advise further? Thanks, Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY On 7 Jan 2013, at 22:53, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Jan 07, 2013 at 04:40:39PM +, Nick Fennell wrote: I had considered that although, we're sometimes required to move tickets from Queue: Support to queue: RMA and vice-versa. Having 'On queue change' would result in auto-replies being sent whenever tickets are moved into the Support queue. Is there a Custom Condition I can apply so that the scrip is only effective when source queue = Triage? You need to make a User Defined condition that includes the 1 line of code from QueueChange.pm along with a simple check that OldValue was the old Queue's id. -kevin
[rt-users] Searching Ticket Bodies
Is there any way to search the bodies of tickets, replies and comments? In the advanced search editor I don't see those columns listed in any of the search parameters. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
[rt-users] Urgent
Tanks for your earlier and prompt reply. I have started a clean installation of request tracker, but got stucked at Apache 2 config.I had run: /etc/apache2/apache2.conf, I appended ServerName tracker I saved and run the command nano /etc/apache2/sites-availabe/default I added this two lines just before /VirtualHost Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$/rt I save the file and run a2enmod rewrite; service apache2 restart but i kept getting the reply Module rewrite already enabled, Restarting web server apache2 Action 'start'failed. The Apache error log may have more information. PLease, a quick response will be well appreciated
Re: [rt-users] On move to Support Notify Requestors
On 01/08/2013 10:08 AM, Nick Fennell wrote: Hey Kevin/All. I've been trying with; return 0 unless $self-TransactionObj-Type eq Set; return 0 unless $self-TransactionObj-Field eq Queue; return 0 unless $self-TransactionObj-OldValue eq 'QueueName'; but not having much luck. Anyone able to advise further? You need to return 1 at some point. The condition doesn't default to true.
Re: [rt-users] Searching Ticket Bodies
On 01/08/2013 10:11 AM, Tim Gustafson wrote: Is there any way to search the bodies of tickets, replies and comments? In the advanced search editor I don't see those columns listed in any of the search parameters. http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch http://bestpractical.com/rt/docs/latest/full_text_indexing.html These are also shipped with RT itself as doc in etc/RT_Config.pm and docs/full_text_indexing.pod.
Re: [rt-users] jquery version
On 01/08/2013 03:17 AM, Christian Loos wrote: Am 07.01.2013 20:45, schrieb Thomas Sibley: The JS translations? That's a good point. Create a ticket for it and link to 4.2.0? I created ticket http://issues.bestpractical.com/Ticket/Display.html?id=22133 Can you please link it to 4.2 Thanks; it's linked now.
[rt-users] Users Can't Edit Dashboard Widgets
When my users click the Edit link at the top-right of their RT home page widgets, and then change their options, and click Save, they see: No permission to set preferences But I can't find a permission that seems to map to this action. What permission do users need to have in order to customize their RT home page? -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
Re: [rt-users] Searching Ticket Bodies
http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch http://bestpractical.com/rt/docs/latest/full_text_indexing.html These are also shipped with RT itself as doc in etc/RT_Config.pm and docs/full_text_indexing.pod. Hrmm, I remember now. That documentation states: MySQL does not support full-text indexing natively. Which is untrue. MySQL does indeed have full-text indexing, and the most recent version has full-text indexing with InnoDB tables. Is there any hope for taking advantage of the FTS built-in to MySQL? My MySQL server does a *lot* more than just RT, and re-compiling the whole thing with an add-on that gets used by exactly one database (out of, let's say, 400 databases) seems sub-optimal. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
Re: [rt-users] Searching Ticket Bodies
On Tue, Jan 08, 2013 at 11:08:20AM -0800, Tim Gustafson wrote: http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch http://bestpractical.com/rt/docs/latest/full_text_indexing.html These are also shipped with RT itself as doc in etc/RT_Config.pm and docs/full_text_indexing.pod. Hrmm, I remember now. That documentation states: MySQL does not support full-text indexing natively. Which is untrue. MySQL does indeed have full-text indexing, and the most recent version has full-text indexing with InnoDB tables. Is there any hope for taking advantage of the FTS built-in to MySQL? My MySQL server does a *lot* more than just RT, and re-compiling the whole thing with an add-on that gets used by exactly one database (out of, let's say, 400 databases) seems sub-optimal. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A Hi Tim, Per the web site www.mysql.com, the version of MySQL with native InnoDB support is not yet released. (5.6) Once it is released, it would be possible to include support for it. Until that happens, your options are to compile a new build with the needed functionality, use a different version for RT, or use a different DB entirely. PostgreSQL and Oracle both support it natively currently. Regards, Ken
Re: [rt-users] Users Can't Edit Dashboard Widgets
On 01/08/2013 11:03 AM, Tim Gustafson wrote: When my users click the Edit link at the top-right of their RT home page widgets, and then change their options, and click Save, they see: No permission to set preferences But I can't find a permission that seems to map to this action. What permission do users need to have in order to customize their RT home page? ModifySelf
Re: [rt-users] Searching Ticket Bodies
On 01/08/2013 11:08 AM, Tim Gustafson wrote: Hrmm, I remember now. That documentation states: MySQL does not support full-text indexing natively. Which is untrue. MySQL does indeed have full-text indexing, and the most recent version has full-text indexing with InnoDB tables. Is there any hope for taking advantage of the FTS built-in to MySQL? My MySQL server does a *lot* more than just RT, and re-compiling the whole thing with an add-on that gets used by exactly one database (out of, let's say, 400 databases) seems sub-optimal. As Ken noted in his reply, MySQL 5.6 with InnoDB FTS hasn't reached a non-developer release yet (what they call general availability, GA). Additionally, the initial FTS support in 5.6 doesn't look promising for a quick turnaround to get it supported in RT. Two technical hurdles: 1) There is no native support for stemming in the DB, which is quite important for content searches. This means RT would need to do its own stemming as a preprocessing step before handing the query to MySQL. Pg, Oracle, and Sphinx support this natively. 2) Only TEXT columns may be FTS indexed; on MySQL, the Attachments.Content column is currently a BLOB since it is also used to store binary data. Additionally, partial full text indexes aren't supported, so binary and textual content will have to be entirely split, not just encoded as under Pg. As an incredibly large upgrade step of some sort or another, RT is probably going to need to make schema changes to the Attachments table. This is the largest table in big installs by orders of magnitude, so executing the schema changes as correctly and efficiently as possibly is key. It will take significant engineering and testing effort. All this is to say, Don't hold your breath. :) Ken lists a number of alternatives, such as isolating a MySQL instance with Sphinx from your primary MySQL instance.
Re: [rt-users] https redirects to http
On Tue, Jan 8, 2013 at 8:28 PM, CB kj...@xnet.co.nz wrote:
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, 443);
However when a ticket is resolved or updated, after the Update button
is clicked the website goes to the http site. What configuration
option am I missing?
Have we set up lifecycles incorrectly?
This doesn't have anything to do with lifecycles.
I assume you've set one of the other $Web* variables incorrectly.
Check that you haven't set WebURL or WebBaseURL rather than setting
WebDomain and WebPort.
Nothing obviously wrong that I can see:
Set($rtname, domain.com);
Set($WebDomain, support.domain.com);
Set($WebPort, 443);
Set($Organization, domain.com);
Set($OwnerEmail, root);
Set($WebImagesURL, RT-Config-Get('WebPath') . /NoAuth/images/);
Set($LogoURL, RT-Config-Get('WebImagesURL') . bpslogo.png);
Set($LogoLinkURL, http://www.domain.com;);
Set($LogoAltText, Domain Ltd logo);
Set($LogoImageHeight, 38);
Set($LogoImageWidth, 181);
Set($DefaultSummaryRows, 10);
Set(%FullTextSearch,
Enable = 1,
Indexed = 0,
);
By default RT on redirects figures out domain and port from ENV
variables to allow people to run RT on http and https at the same time
or on multiple domains. It doesn't work in some situations or we
forgot some variable. Use CanonicalizeRedirectURLs and if you like to
investigate futher then collect %ENV vars that RT sees.
--
Best regards, Ruslan.
Re: [rt-users] Searching Ticket Bodies
On 01/09/2013 05:08 AM, Tim Gustafson wrote: http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch http://bestpractical.com/rt/docs/latest/full_text_indexing.html These are also shipped with RT itself as doc in etc/RT_Config.pm and docs/full_text_indexing.pod. Hrmm, I remember now. That documentation states: MySQL does not support full-text indexing natively. Which is untrue. MySQL does indeed have full-text indexing, and the most recent version has full-text indexing with InnoDB tables. Is there any hope for taking advantage of the FTS built-in to MySQL? My MySQL server does a *lot* more than just RT, and re-compiling the whole thing with an add-on that gets used by exactly one database (out of, let's say, 400 databases) seems sub-optimal. MySQL = 5.1 can use sphinx as a plugin. You might be able to find a pre compiled library for your system, otherwise you can compile the plugin yourself. See :http://www.howtoforge.com/sphinx-as-mysql-storage-engine-sphinxse Cheers, Jeff.
Re: [rt-users] Urgent
It'd be great if you used more descripting Subject lines when posting to the list. On Tue, Jan 08, 2013 at 06:19:14PM +, Yetomiwa Jabar wrote: but i kept getting the reply Module rewrite already enabled, Restarting web server apache2 Action 'start'failed. The Apache error log may have more information. Have you checked your Apache error log? -kevin pgpZ52xfiYfVX.pgp Description: PGP signature
