Re: [rt-users] RT on Ubuntu 12
Paul Tomblin xcski.com> writes: > > On Thu, Jun 21, 2012 at 11:33 AM, Borngunners aol.com> wrote: > > Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib > > /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib > > /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 > > /usr/lib/perl5 /us > > If you're missing JSON.pm, then you never ran "make testdeps" and > "make fixdeps" when you installed. > > Go back and install it properly, following *all* the instructions. > Hi paul Just wanted to share that i recieved the same error [Fri Feb 15 18:48:12 2013] [error] [client 202.188.59.1] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack/Handler/Apache2.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at (eval 2) line 2.\n So i did apt-get install libplack-perl next i also encountered the error Can't locate JSON.pm guys you should know prior to this i ran make testdeps and all dependencies were found There were other modules missing every time i restarted the apache and i installed them before it finally worked apt-get install libtext-password-pronounceable-perl apt-get install libjson-perl apt-get install libregexp-ipv6-perl apt-get install libregexp-common-net-cidr-perl apt-get install libdevel-globaldestruction-perl apt-get install libhtml-mason-psgihandler-perl apt-get install libcgi-emulate-psgi-perl Now the problem is i cant login using root and password from the web interface Some one please give me suggestions. thanks -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT 3.8.9 Installation
Kevin Falcone bestpractical.com> writes: > > On Fri, Feb 15, 2013 at 09:42:37AM +, Martin wrote: > > > > But later when editing my /etc/apache2/sites-available/rt4 > > > > as below > > > > FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300 > > > > > > ### Optional apache logs for RT > > # Ensure that your log rotation scripts know about these files > > # ErrorLog /opt/rt4/var/log/apache2.error > > # TransferLog /opt/rt4/var/log/apache2.access > > # LogLevel debug > > > > AddDefaultCharset UTF-8 > > > > Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ > > ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ > > > > DocumentRoot "/opt/rt4/share/html" > > > > Order allow,deny > > Allow from all > > > > Options +ExecCGI > > AddHandler fastcgi-script fcgi > > > > > > > > > > > i cannot get my browser to open the rt default page. > > > > You've not provided any apache error logs or errors from your browser. > Without that, we can't possibly guess the problem. > You've also left rt4.example.com as the virtualhost name, is that > correct for your environment? > > -kevin > > > Hi Kevin No rt4.example.com is not what i used i actually created /etc/apache2/sites- available/rt4 with that code with the i enabled it and disabled default. While trying to solve the problem i ran into you on another on of your threads http://comments.gmane.org/gmane.comp.bug-tracking.request-tracker.user/67817 which helped me alot. i will proceed there to contribute my findings Here is the error log [Fri Feb 15 18:48:12 2013] [error] [client 202.188.59.1] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack/Handler/Apache2.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at (eval 2) line 2.\n -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Suppressing dashboard subscriptions if they contain no tickets?
On Wed, Feb 13, 2013 at 2:30 AM, dfossum wrote: > Is there a way to control whether a dashboard subscription sends an email > depending on whether or not the associated query returns results? > > We'd like our support team to receive a scheduled report of all new tickets > opened in a given time period and would like this dashboard sent regardless > of whether or not new tickets were opened. We'd like others outside the > support team to be notified only when new tickets are created, but not > bother them with an email containing no tickets. > > Is there a way to do what we're looking for? As far as I recall we don't have "don't email "empty" dashboard" option and it would be tricky to implement general enough to include into RT core, but a custom hack can be quite simple. > Thanks. > Dan. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Suppressing-dashboard-subscriptions-if-they-contain-no-tickets-tp52704.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T -- Best regards, Ruslan. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
