[rt-users] SLA calculation issue Resolve Due date

2013-04-01 Thread Asanka Gunasekera 
Hi I have SLA configured as below but when I apply S4 and reply due date is 
getting calculated correctly but the Resolve due date is been calculated in 
reverse that is backdated 3 months. What is that I am doing wrong 


'S4' = {
                                StartImmediately = 0,
                                BusinessHours = 'Support',
                                Response = { RealMinutes = 60*24*28 }, # four 
real weeks
                                Resolve  = { RealMinutes = 60*24*28*3 }, # 
three real mounths


Thanks and Regards

[rt-users] Accessing a Specific CustomField

2013-04-01 Thread Raymond Corbett 
This line is working fine:

my $CFs = $QueueObj-TicketCustomFields();

I am assuming it is pulling all Ticket Custom Fields

What if only want to pull the Custom Field with the name of 'Show Tag'

Re: [rt-users] Accessing a Specific CustomField

2013-04-01 Thread Paul Tomblin 
Do you want the custom field value on a specific ticket?

my $st = $ticket-FirstCustomFieldValue(Show Tag);

Do you want the CustomField object for a specific field name on a specific
queue?

my $cf = $QueueObj-CustomField(Show Tag);




On Mon, Apr 1, 2013 at 11:45 AM, Raymond Corbett 
raymond.corb...@arcproductions.com wrote:

  This line is working fine:

 ** **

 my $CFs = $QueueObj-TicketCustomFields();

 ** **

 I am assuming it is pulling all Ticket Custom Fields

 ** **

 What if only want to pull the Custom Field with the name of ‘Show Tag’

 ** **

 ** **




-- 
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Re: [rt-users] Debian package status

2013-04-01 Thread Thomas Sibley 
On 03/31/2013 12:17 PM, Dominic Hargreaves wrote:
 4.0.10 packages have been uploaded to Debian, but because they include
 a new binary package (for the HTML documentation - BPS, thanks for the
 handy devel script for generating this!) is sitting in a queue for
 manual processing.

A side note: the HTML doc is customized for being displayed as part of a
larger HTML context (http://docs.bestpractical.com), so it's just HTML
fragments and no styling.  It's somewhat readable on it's own though.

++ on 4.0.10 in Debian. :)

Re: [rt-users] SLA calculation issue Resolve Due date

2013-04-01 Thread Thomas Sibley 
On 04/01/2013 04:22 AM, Asanka Gunasekera wrote:
 Hi I have SLA configured as below but when I apply S4 and reply due date
 is getting calculated correctly but the Resolve due date is been
 calculated in reverse that is backdated 3 months. What is that I am
 doing wrong 
 
 
 'S4' = {
 StartImmediately = 0,
 BusinessHours = 'Support',
 Response = { RealMinutes = 60*24*28 },
 # four real weeks
 Resolve  = { RealMinutes = 60*24*28*3
 }, # three real mounths

Resolve is calculated from ticket creation time.  Response is calculated
from the last applicable reply from the requestors.

You should also read https://metacpan.org/module/RT::Extension::SLA