Re: [rt-users] tmp directory consuming all my disk space
Sure! Here you are: RT_SiteConfig.pm
Set($Organization, company.com);
Set($DatabaseHost, localhost);
Set($DatabaseRTHost, localhost);
Set($DatabasePort, 3306);
Set($DatabaseUser, user);
Set($DatabasePassword, psw);
Set($DatabaseName, rt4);
Set($DatabaseRequireSSL, undef);
Set($WebBaseURL, http://server.com:80;);
Set($WebPath, );
Set(@LexiconLanguages, qw(en));
Set($Timezone, Europe/London);
Set($CorrespondAddress, 'corresp...@gmail.com');
Set($CommentAddress, 'comm...@gmail.com');
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
'resolved - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'rejected - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'deleted - open' = {
label = 'Undelete', # loc
},
],
},
# don't change lifecyle of the approvals, they are not capable to deal with
# custom statuses
approvals = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - rejected' = 'ModifyTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
Re: [rt-users] Problem with mail bounce
Thomas, thank you very much!!! This is exactly what I was looking for. Also, I am happy to know that this limitation will be removed in 4.2. Bye Cris Thomas Sibley wrote: Instead of doing the above, why don't you just keep it inside RT all along? 1) Copy text to forward into a new RT comment 2) Set the One-time Cc to the person receiving the forward 3) Uncheck all other recipients from the Scrips and Recipients box. This should be easier if you enable the $SimplifiedRecipients option. Then the forward will come from RT originally, only go to the one-time cc, and be recorded on the ticket. Any replies will end up as comments on the ticket (assuming your queue comment address and /etc/aliases is setup correctly). Less steps, less needing to go outside RT only to shove stuff back in. -- Cristiano Guadagnino Servizio Data Administration Bankadati S.I. Gruppo Credito Valtellinese Tel. +39-0342-522172 -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] RT::Extension::QuickUpdate feature request
Hello All, I was wanting to create a feature request for RT::Extension::QuickUpdate but there's no project for it in CPAN or way to create github issues so I'm posting it here instead. I'd like to see QuickUpdate extended to support PriorityAsString's if that extension's been enabled, or provide a configuration option to enable it. The majority of the time when setting the priority it's done via QuickUpdate, users will try and type low|meduim|high into the field, and it will unify the Priority display in the UI. -- Later, Darin -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] tmp directory consuming all my disk space
Hi,
Can you check content of those tmp files and send head of a file?
Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.
On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno meugeni...@gmail.comwrote:
Sure! Here you are: RT_SiteConfig.pm
Set($Organization, company.com);
Set($DatabaseHost, localhost);
Set($DatabaseRTHost, localhost);
Set($DatabasePort, 3306);
Set($DatabaseUser, user);
Set($DatabasePassword, psw);
Set($DatabaseName, rt4);
Set($DatabaseRequireSSL, undef);
Set($WebBaseURL, http://server.com:80;);
Set($WebPath, );
Set(@LexiconLanguages, qw(en));
Set($Timezone, Europe/London);
Set($CorrespondAddress, 'corresp...@gmail.com');
Set($CommentAddress, 'comm...@gmail.com');
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
'resolved - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'rejected - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'deleted - open' = {
label = 'Undelete', # loc
},
],
},
# don't change lifecyle of the approvals, they are not capable to deal with
# custom statuses
approvals = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - rejected' = 'ModifyTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
[rt-users] making a custom field mandatory for select queues
Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? -- Later, Darin -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] tmp directory consuming all my disk space
On Tue, May 14, 2013 at 6:21 PM, Mª Eugenia Moreno meugeni...@gmail.comwrote:
What I have are directories like 0QMkXkZEI3 containing the following
files:
part-28302-1.txt
part-28302-2.html
part-28302-3.CSV
part-28302-4.CSV
part-28302-5.CSV
The txt file contains the content of an email. The html file seems the
same email but in html format.
hm. this needs investigation. If you want this thread not to disappear in
the mailing list then file a bug report to
http://issues.bespractical.comwith summary and link to this thread in
some online archive.
What is the different between using WebDomain or WebBaseURL? What is the
reason to set WebDomain instead?
The reason is that WebDomain now is not set to correct value.
http://bestpractical.com/rt/docs/latest/RT_Config.html#WebBaseURL-WebURL
Thanks,
Maria
2013/5/14 Ruslan Zakirov r...@bestpractical.com
Hi,
Can you check content of those tmp files and send head of a file?
Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.
On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno
meugeni...@gmail.comwrote:
Sure! Here you are: RT_SiteConfig.pm
Set($Organization, company.com);
Set($DatabaseHost, localhost);
Set($DatabaseRTHost, localhost);
Set($DatabasePort, 3306);
Set($DatabaseUser, user);
Set($DatabasePassword, psw);
Set($DatabaseName, rt4);
Set($DatabaseRequireSSL, undef);
Set($WebBaseURL, http://server.com:80;);
Set($WebPath, );
Set(@LexiconLanguages, qw(en));
Set($Timezone, Europe/London);
Set($CorrespondAddress, 'corresp...@gmail.com');
Set($CommentAddress, 'comm...@gmail.com');
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
'resolved - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'rejected - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'deleted - open' = {
label = 'Undelete', # loc
},
],
},
# don't change lifecyle of the approvals, they are not capable to deal
with
# custom statuses
approvals = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled
Re: [rt-users] making a custom field mandatory for select queues
Only with some hacking. On Tue, May 14, 2013 at 6:32 PM, Darin Perusich da...@darins.net wrote: Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? -- Later, Darin -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- Best regards, Ruslan. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Problems upgrading from 3.9.3
The need to get this upgrade working is mounting, so I have been trying various combinations of sequences of events to try and make progress. While I still get the errors as previously when trying to run # rt-setup-database-4 --action acl --dba postgres, I decided to ignore that and carry on with the upgrade. This time, I have been able to get as far as 3.9.8 before getting any errors. This is a lot further than I have ever got before, so I'm feeling slightly more encouraged that I can get this working eventually. Anyway, the error message I now get is as follows :- .. snip .. Processing 3.9.8 Now populating database schema. Now inserting data. [Tue May 14 15:49:07 2013] [warning]: DBD::Pg::db table_info failed: ERROR: column t.spclocation does not exist LINE 11: ...t(t.spcname) AS pg_tablespace_name, quote_ident(t.spclocat... ^ at /usr/share/request-tracker4/etc/upgrade/3.9.8/content line 3. (/usr/share/request-tracker4/etc/upgrade/3.9.8/content:3) Couldn't finish 'upgrade' step. ERROR: One of initial functions failed: DBD::Pg::db table_info failed: ERROR: column t.spclocation does not exist LINE 11: ...t(t.spcname) AS pg_tablespace_name, quote_ident(t.spclocat... ^ at /usr/share/request-tracker4/etc/upgrade/3.9.8/content line 3. I'm going to try Googling about this error, but any more formal and knowledgeable response would be gratefully received. Gary -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problems-upgrading-from-3-9-3-tp53543p53840.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Post upgrade 3.8.5 to 4.0.12 Global-RT At A Glance error
Your system config page and SQL results reveal that you have duplicate
copies (3 total of each record) of certain global data. This suggests
your migration from MySQL to Oracle was flawed. How did you migrate,
exactly?
As follows:
1. Created new OEL 6.4 x64 server running Apache/Mysqld from distrib packages.
Additionally installed a newer version of Perl and fought with character set
issues between old and new server configurations.
2. mysqldump'd data from old server and imported into an empty rt4 mysql
database on the new server
3. Upgraded mysql RT3 data to RT4 using make upgrade-database (4.0.12).
3. Prepped Oracle schema using RT 4.0.12 configuration and then truncated all
tables from new schema as well as disabled constraints as prep for import.
4. Ran a perl script obtained from a user from this thread:
http://requesttracker.8502.n7.nabble.com/mysql-to-oracle-migration-td34166.html.
Script pretty much copies records from their mysql tables into their
respective Oracle tables
5. Re-created the Oracle sequences after import.
6. Re-enabled Oracle table constraints.
I could forward you a PDF of the actual upgrade steps however it's not for
public digestion since it's replete with confidential data that'd be a PIA to
scrub.
What do these queries return?
select id, Name, Created, LastUpdated from Users where Name in ('RT_System',
'Nobody', 'root');
ID NAME,CREATED,LASTUPDATED
10 Nobody,6-Sep-05,6-Sep-05
1 RT_System,6-Sep-05,6-Sep-05
12 root,6-Sep-05, 4-May-13
select id, Domain, Type, Created, LastUpdated from Groups where Type in
('Everyone', 'Privileged', 'Unprivileged');
ID DOMAIN, TYPE,CREATED,LASTUPDATED
3 SystemInternal,Everyone,,
4 SystemInternal,Privileged,,
5 SystemInternal,Unprivileged,,
Disclaimer: This electronic message may contain information that is
Confidential or legally privileged. It is intended only for the use of the
individual(s) and entity named in the message. If you are not an intended
recipient of this message, please notify the sender immediately and delete the
material from your computer. Do not deliver, distribute or copy this message
and do not disclose its contents or take any action in reliance on the
information it contains.
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] [Announce] Puppet Request Tracker Module
This is a cross-list post. I'd like to announce the initial release of a puppet request-tracker module, darin-rt, for managing Request Tracker. The module will install request-tracker and database packages, install request-tracker extensions (if packages are available in the repo), and create basic request-tracker queues. This is also a request for help in extending the module to support more operating systems! Currently it only supports SuSE systems, my distro of choice, so I'm hopeful people from the community who use RT and Puppet will extend this module to support a more verbose set of operating systems. If you're interested in contributing please contact me off-list and I'll help get you up to speed. Enjoy! Puppet Forge: http://forge.puppetlabs.com/darin/rt GitHub: https://github.com/deadpoint/puppet-rt Installation: puppet module install darin-rt -- Later, Darin -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Getting a clean ticket history
Is there a way to copy/paste, export, or some other means a ticket's entire history? I searched around the archives and didn't find anything that would work for me. I tried to forward a ticket to my email address hoping that would work, but it didn't include comments. It was also a mess of attached messages, not a single listing. I also tried installing the windows generic / text printer driver and the output rendered terribly (not surprising). Thanks, Brent -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Problems upgrading from 3.9.3
On 05/14/2013 08:57 AM, saxmad wrote: ERROR: One of initial functions failed: DBD::Pg::db table_info failed: ERROR: column t.spclocation does not exist LINE 11: ...t(t.spcname) AS pg_tablespace_name, quote_ident(t.spclocat... ^ at /usr/share/request-tracker4/etc/upgrade/3.9.8/content line 3. What version of Pg are you running? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] making a custom field mandatory for select queues
On 05/14/2013 07:32 AM, Darin Perusich wrote: Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? Depending on your definition of mandatory, the plugin RT-Extension-MandatoryOnTransition might be what you want. It lets you specify per-queue mandatoryness, but does expect that you're only requiring the CFs are filled on creation or resolution or some other particular status transition. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] AD External Authentication
Hello, I have a question about installing and using the Active Directory (AD)Authentication extension plug-in for RT that I hope has a straight-forward answer. I have read the mail list archives, perused the book for RT, absorbed as much information from the on-line documentation for installing and upgrading RT. The only change I want to make in RT is AD Authentication. I don't want to add new users if they don't exist in RT but do in AD (so $WebExternalAuto will be set to 0). If the user has an account in RT (set up by an RT administrator) they should still have the same functionality, just authentication is coming from AD and not the internal RT database. If the user does not have an account in AD they should be denied access. If the user does not have an account in RT, they should be directed to the self-service pages. If the user does have an account in RT, they should not notice any difference after installing the AD Authentication module. Given the above requirements, will the following steps accomplish this? 1. Install RT::Authen::ExternalAuth 2. Configure same to use LDAP 3. Set $WebExternalAuth to 0 in RT_SiteConfig.pm 4. Set $AutoCreateNonExternalUsers to 0 (I don't want to create any account in RT unless I do it myself) Are there any other RT specific set up variables that I should be considering? Anything else that I need to look at before trying this update? I appreciate the input on this topic, and am thankful that Best Practical is hosting a service such as this. Regards, Scott MacKillip Configuration Manager ID Analytics, Inc. Office: 858.312.6393 Fax: 858.451.9051 www.idanalytics.comhttp://www.idanalytics.com/ -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] REMOTE_USER, external auth, and email mismatching
On 04/26/13 04:38 PM, Thomas Sibley wrote: On 04/26/2013 02:35 PM, Philip Brown wrote: hi there, We are looking at using kerb auth and mod_auth_kerb as our external auth mechanism for RT. ... I was hoping there was potentially a way to do any of the following: a) automatically drop the @xyz from REMOTE_USER entirely b) autoconvert the @xyz to @real.domain c) (least preferable) have the autocreate routines, atomatically fill in @real.domain as the email address You can accomplish (b) with these options: http://bestpractical.com/rt/docs/latest/RT_Config.html#CanonicalizeEmailAddressMatch-CanonicalizeEmailAddressReplace You can also do more sophisticated munging by writing your own RT::User::CanonicalizeUserInfo: http://bestpractical.com/rt/docs/latest/RT/User.html#CanonicalizeUserInfo-HASH-of-ARGS Or you can take the easy way of (a) by setting the mod_auth_kerb config option that Jok pointed out earlier. Well, I'm back, now that I've had more time to follow up :) I have tried out using the KrbLocalUser tweak, and run into problems. The email field does not get filled out on autocreate of an account. I then attempted to do the fallback suggested via CanonicalizeEmailAddressMatch after removing the KrbLocalUser from my apache configs. however, the replace did not seem to have any effect. I'm still getting logged in as u...@kerb.my.com rather than u...@my.com for the record, I'm using a match string of '\@.*\.my.com$' and replace of '\@my.com' it's kinda odd that I cant seem to google any sample RT_Config.pm files for this' -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Problems upgrading from 3.9.3
On Tue, May 14, 2013 at 11:27 PM, Thomas Sibley t...@bestpractical.comwrote: spclocation Looks like splocation is gone in Pg 9.2: http://www.postgresql.org/message-id/1334867818.2281.15.camel@localhost.localdomain -- Best regards, Ruslan. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Add group membership via CLI
I followed the script from Emmanuel and Tanguy from Nov 20, 2010 with this
subject to add a list of members to a group and it is failing. I made some
changes to match page 99 of the RT Essentials book.
#!/usr/bin/perl -w
use strict;
use lib /opt/rt3/lib;
use RT;
use RT::Interface::CLI qw( CleanEnv GetCurrentUser );
CleanEnv();
RT::LoadConfig();
RT::Init();
my $user = RT::User-new( $RT::SystemUser );
my $group = RT::Group-new( $RT::SystemUser );
my $inputgroup = $ARGV[0];
$group-LoadUserDefinedGroup( $inputgroup );
open FILE, user_list.txt or die $!;
while (FILE)
{
$user-Load( $_ );
$group-AddMember( $user-PrincipalObj-Id );
}
close FILE;
$ ./rtgroupmember.pl MYGROUP
[Tue May 14 20:34:50 2013] [error]: Couldn't get principal for not loaded
object (/opt/rt3/lib/RT/User_Overlay.pm:1154)
[Tue May 14 20:34:50 2013] [crit]: Can't call method Id on an undefined
value at ./rtgroupmember.pl line 28, FILE line 1. (/opt/rt3/lib/RT.pm:377)
Can't call method Id on an undefined value at ./rtgroupmember.pl line 28,
FILE line 1.
So I changed the RT::User-new with RT::User_Overlay-new and I got a
different error saying cannot use object method new.
Don't speak much OOO perl yet.
Any suggestion would be appreciated.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] REMOTE_USER, external auth, and email mismatching
I have use the LDAPImport extension to pull all my users out of AD into RT. I even submitted a patch on the cpan bug tracker to add a feature to automatically grant rights to some groups based on LDAP queries. (and you'll probably need to merge the users that you have now into their imported equivalent) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 5/14/13 1:41 PM, Philip Brown p...@usc.edu wrote: On 04/26/13 04:38 PM, Thomas Sibley wrote: On 04/26/2013 02:35 PM, Philip Brown wrote: hi there, We are looking at using kerb auth and mod_auth_kerb as our external auth mechanism for RT. ... I was hoping there was potentially a way to do any of the following: a) automatically drop the @xyz from REMOTE_USER entirely b) autoconvert the @xyz to @real.domain c) (least preferable) have the autocreate routines, atomatically fill in @real.domain as the email address You can accomplish (b) with these options: http://bestpractical.com/rt/docs/latest/RT_Config.html#CanonicalizeEmailA ddressMatch-CanonicalizeEmailAddressReplace You can also do more sophisticated munging by writing your own RT::User::CanonicalizeUserInfo: http://bestpractical.com/rt/docs/latest/RT/User.html#CanonicalizeUserInfo -HASH-of-ARGS Or you can take the easy way of (a) by setting the mod_auth_kerb config option that Jok pointed out earlier. Well, I'm back, now that I've had more time to follow up :) I have tried out using the KrbLocalUser tweak, and run into problems. The email field does not get filled out on autocreate of an account. I then attempted to do the fallback suggested via CanonicalizeEmailAddressMatch after removing the KrbLocalUser from my apache configs. however, the replace did not seem to have any effect. I'm still getting logged in as u...@kerb.my.com rather than u...@my.com for the record, I'm using a match string of '\@.*\.my.com$' and replace of '\@my.com' it's kinda odd that I cant seem to google any sample RT_Config.pm files for this' -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Add group membership via CLI
I am trying to add a list of UIDs into one of my group and it is failing.
I am running the script that was posted with this subject on Nov 22, 2010
by tanhuy.langloy at bt. I am running it on RT 3.8.2
#!/usr/bin/perl
# Utilisation : ./rtgroupmember.pl GROUPNAME
# Attention : Le fichier list.txt doit être correctement rempli
use strict;
use lib /opt/rt3/lib;
use RT;
use RT::User;
use RT::Interface::CLI;
RT::LoadConfig();
RT::Init();
my $user = new RT::User($RT::SystemUser);
my $group = new RT::Group($RT::SystemUser);
my $inputgroup = $ARGV[0];
$group-LoadUserDefinedGroup( $inputgroup );
open FILE, usernames.txt or die $!;
while (FILE)
{
$user-Load( $_ );
$group-AddMember( $user-PrincipalObj-Id );
#print $user-PrincipalObj-Id .\n;
}
close FILE;
$ ./rtgroupmember.pl MYGROUP
[Wed May 15 01:23:15 2013] [error]: Couldn't get principal for not loaded
object (/opt/rt3/lib/RT/User_Overlay.pm:1154)
[Wed May 15 01:23:15 2013] [crit]: Can't call method Id on an undefined
value at ./rtgroupmember.pl line 26, FILE line 1. (/opt/rt3/lib/RT.pm:377)
Can't call method Id on an undefined value at ./rtgroupmember.pl line 26,
FILE line 1
Any suggestion would be appreciated
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Add group membership via CLI
oops.. sorry for posting twice. I thought it did not make it to the ML
first time
On Tue, May 14, 2013 at 9:28 PM, Asif Iqbal vad...@gmail.com wrote:
I am trying to add a list of UIDs into one of my group and it is failing.
I am running the script that was posted with this subject on Nov 22, 2010
by tanhuy.langloy at bt. I am running it on RT 3.8.2
#!/usr/bin/perl
# Utilisation : ./rtgroupmember.pl GROUPNAME
# Attention : Le fichier list.txt doit être correctement rempli
use strict;
use lib /opt/rt3/lib;
use RT;
use RT::User;
use RT::Interface::CLI;
RT::LoadConfig();
RT::Init();
my $user = new RT::User($RT::SystemUser);
my $group = new RT::Group($RT::SystemUser);
my $inputgroup = $ARGV[0];
$group-LoadUserDefinedGroup( $inputgroup );
open FILE, usernames.txt or die $!;
while (FILE)
{
$user-Load( $_ );
$group-AddMember( $user-PrincipalObj-Id );
#print $user-PrincipalObj-Id .\n;
}
close FILE;
$ ./rtgroupmember.pl MYGROUP
[Wed May 15 01:23:15 2013] [error]: Couldn't get principal for not loaded
object (/opt/rt3/lib/RT/User_Overlay.pm:1154)
[Wed May 15 01:23:15 2013] [crit]: Can't call method Id on an undefined
value at ./rtgroupmember.pl line 26, FILE line 1.
(/opt/rt3/lib/RT.pm:377)
Can't call method Id on an undefined value at ./rtgroupmember.pl line
26, FILE line 1
Any suggestion would be appreciated
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Flaws on RT::Extension::RepeatTicket search
Hi, I recently tested out the new RT::Extension::RepeatTicket module, it works out great, but the search feature is basically non-existence. How could I search the original ticket which is GOING to repeat later on? Current situation there is no way to do this, please advise. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] REMOTE_USER, external auth, and email mismatching
Err.. thanks, but that's not what I'm looking for. For one thing, even if I got permission to do that (which I wont), we have 40,000 users in ldap. I dont actually WANT all of them in the rt database. particularly since we have a 15,000 user/year churn rate. From: Jok Thuau [jth...@spacex.com] Sent: Tuesday, May 14, 2013 05:36 PM To: Philip Brown; rt-users@lists.bestpractical.com Subject: Re: [rt-users] REMOTE_USER, external auth, and email mismatching I have use the LDAPImport extension to pull all my users out of AD into RT. I even submitted a patch on the cpan bug tracker to add a feature to automatically grant rights to some groups based on LDAP queries. (and you'll probably need to merge the users that you have now into their imported equivalent) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 5/14/13 1:41 PM, Philip Brown p...@usc.edu wrote: On 04/26/13 04:38 PM, Thomas Sibley wrote: On 04/26/2013 02:35 PM, Philip Brown wrote: hi there, We are looking at using kerb auth and mod_auth_kerb as our external auth mechanism for RT. ... I was hoping there was potentially a way to do any of the following: a) automatically drop the @xyz from REMOTE_USER entirely b) autoconvert the @xyz to @real.domain c) (least preferable) have the autocreate routines, atomatically fill in @real.domain as the email address You can accomplish (b) with these options: http://bestpractical.com/rt/docs/latest/RT_Config.html#CanonicalizeEmailA ddressMatch-CanonicalizeEmailAddressReplace You can also do more sophisticated munging by writing your own RT::User::CanonicalizeUserInfo: http://bestpractical.com/rt/docs/latest/RT/User.html#CanonicalizeUserInfo -HASH-of-ARGS Or you can take the easy way of (a) by setting the mod_auth_kerb config option that Jok pointed out earlier. Well, I'm back, now that I've had more time to follow up :) I have tried out using the KrbLocalUser tweak, and run into problems. The email field does not get filled out on autocreate of an account. I then attempted to do the fallback suggested via CanonicalizeEmailAddressMatch after removing the KrbLocalUser from my apache configs. however, the replace did not seem to have any effect. I'm still getting logged in as u...@kerb.my.com rather than u...@my.com for the record, I'm using a match string of '\@.*\.my.com$' and replace of '\@my.com' it's kinda odd that I cant seem to google any sample RT_Config.pm files for this' -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Add group membership via CLI
On Tue, May 14, 2013 at 5:20 PM, Asif Iqbal vad...@gmail.com wrote:
while (FILE)
{
$user-Load( $_ );
$group-AddMember( $user-PrincipalObj-Id );
}
I found the hint from another email with subject CLI Question - Add Users
to group per Scrip from Feb 28, 2007 from Joe Casadonte at oracle.com.
I removed the PrincipalObj and it is working now. So from the script this
is part that I needed to fix.
while (FILE)
{
chop($_);
$user-Load( $_ );
$group-AddMember( $user-id );
}
I also had to add more use lib for the extensions to be loaded or failing
to run
use lib '/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib';
use lib '/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib';
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
