Re: [rt-users] Comment notification e-mails dropping characters
On Fri, Jul 05, 2013 at 05:22:18PM +0100, Samuel Jones wrote: > On Friday 05 Jul 2013 16:05:56 Joop wrote: > > Samuel Jones wrote: > > > The fresh installation of 4.0.12 was to move away from system packages to > > > source > > > > > > I'm all ready to upgrade to 4.0.13, but on make upgrade-database, is it > > > best to run it as upgrade from 4.0.12 or from 4.0.4 which was the > > > previous system package? > > > > > > I reckon from 4.0.4 but I don't want to cause any other damage along the > > > way. > > From 4.0.4 to 4.0.13, backup and/or test instance is your friend :-) > Did the upgrade, specified 4.0.4 as the start and 4.0.13 as the end, which > went > great and its all working, it didn't however replace the admin comment scrip, > so I think I'll just need to go in and change that manually! I'm not sure anyone thought that Template was going to be fixed by an upgrade. Now that we know you did an export from sqlite into another database, I'd place any blame on that step. If I were you, I'd be comparing all my Templates with the shipped versions. -kevin pgpQDm6d5jfgU.pgp Description: PGP signature
Re: [rt-users] Comment notification e-mails dropping characters
Did the upgrade, specified 4.0.4 as the start and 4.0.13 as the end, which went great and its all working, it didn't however replace the admin comment scrip, so I think I'll just need to go in and change that manually! On Friday 05 Jul 2013 16:05:56 Joop wrote: > Samuel Jones wrote: > > The fresh installation of 4.0.12 was to move away from system packages to > > source > > > > I'm all ready to upgrade to 4.0.13, but on make upgrade-database, is it > > best to run it as upgrade from 4.0.12 or from 4.0.4 which was the > > previous system package? > > > > I reckon from 4.0.4 but I don't want to cause any other damage along the > > way. > From 4.0.4 to 4.0.13, backup and/or test instance is your friend :-) > > Regards, > > Joop
Re: [rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD
Hi, Both AD & RT have a user matching email && Username. Regarding RealName, yes I read about it but in my case, real names are NEVER the same they use Kevin FALCONE, KEVIN A FALCONE, KEVIN B FALCONE, and so on. But yes you're right about what's documented. On Fri, Jul 5, 2013 at 4:14 PM, Kevin Falcone wrote: > On Thu, Jul 04, 2013 at 05:00:23PM +0200, Maximilien Drouet wrote: > >As you can see in the log output I successfully find the user BUT I > have an error "Couldn't > >create user myuser " which I don't understand because YES user > exists but I just want to > >authenticate not recreate a user. > > Does the user exist with a matching Email Address AND username? Or is > the username different. > > Also, as documented, you probably shouldn't be using RealName here: > > >50 'attr_match_list' => [ > >51 'Name', > >52 'EmailAddress', > >53 'RealName', > >54 ], > > It means you can't have two users named Kevin Falcone in your RT. > > -kevin > -- Max
Re: [rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD
On Thu, Jul 04, 2013 at 05:00:23PM +0200, Maximilien Drouet wrote: >As you can see in the log output I successfully find the user BUT I have > an error "Couldn't >create user myuser " which I don't understand because YES user exists but > I just want to >authenticate not recreate a user. Does the user exist with a matching Email Address AND username? Or is the username different. Also, as documented, you probably shouldn't be using RealName here: >50 'attr_match_list' => [ >51 'Name', >52 'EmailAddress', >53 'RealName', >54 ], It means you can't have two users named Kevin Falcone in your RT. -kevin pgpHLwswIkEXa.pgp Description: PGP signature
Re: [rt-users] Linking a Transaction CF value to a Ticket CF value
On Thu, Jul 04, 2013 at 02:38:10AM -0700, scott.dalzell wrote:
> The "if ( $type eq 'Create' ) {" & "elsif ( $type eq 'CustomField' ) {"
> section dont work correctly as there not returning the corect values out
> regardless if Alert_Support_T is set to 'Alert' or 'null'
>
> The 'Create' section always returns 1 and continualy sends emails and the
> 'custonfield' section always returns 0
If it continually sends emails, even on non-creates, that's
concerning.
> Could you explain to me how to add the logger (below) as i get a sintax
> error when i try to add it refering to 'Alert_Support_T'
I missed a closing ) on my example code.
If you get syntax errors, it's helpful to post the error.
-kevin
> >You should always check Load
> >my ($id, $msg) = $cf->Load("Alert_Support_T"");
> >unless ($id) {
> >RT->Logger->error("Unable to load Foo: $msg";
)
> >return 0;
> >}
-kevin
pgpvLNkaNPf2Q.pgp
Description: PGP signature
Re: [rt-users] Comment notification e-mails dropping characters
Samuel Jones wrote: The fresh installation of 4.0.12 was to move away from system packages to source I'm all ready to upgrade to 4.0.13, but on make upgrade-database, is it best to run it as upgrade from 4.0.12 or from 4.0.4 which was the previous system package? I reckon from 4.0.4 but I don't want to cause any other damage along the way. From 4.0.4 to 4.0.13, backup and/or test instance is your friend :-) Regards, Joop
Re: [rt-users] Comment notification e-mails dropping characters
The fresh installation of 4.0.12 was to move away from system packages to source I'm all ready to upgrade to 4.0.13, but on make upgrade-database, is it best to run it as upgrade from 4.0.12 or from 4.0.4 which was the previous system package? I reckon from 4.0.4 but I don't want to cause any other damage along the way. On Thursday 04 Jul 2013 21:35:43 Joop wrote: > Samuel Jones wrote: > > Would the regular upgrade path from 4.0.12 --> 4.0.13 resolve the issues, > > leave the data where it is and update RT around it? > > > > 4.0.12 was a fresh empty install and then the data imported as the > > documents say to do. (just importing the mysql essentially, with some > > scripting to adjust it from SQLite to MySQL) > > No, that won't probably not work. If the imported data is from 4.0.3 > then you'll need to run 'make upgrade-database' and fill in the > requested pieces of information. In short, you'll need the source > package and it will apply the updates that are in ./etc/upgrade/.. from > the version you have to the version you specify or till the last that is > available, thats is if you have 4.0.13 source it will stop at 4.0.13 > Without reading back I'm suspecting that you're using a rt package > (debian?) and then I don't know if you can run 'make upgrade-database'. > Someone on the list will probably know what todo then (got some ideas > but they are rather hackish, I use RT from source, then no such problems) > > Regards, > > Joop
Re: [rt-users] Using fastCGI or not??
On Fri, Jul 5, 2013 at 5:08 AM, Alex Decalli wrote: > Thanks. In sites-available/default file, I see almost everything is the > default and untouched. It is included in apache.conf, BUT the following > line which seems to make apache to use mod_perl is commented: > > #Include /etc/request-tracker3.8/apache2-modperl2.conf > > How can I make sure that apache is already using modperl? is there any > test or something? and should I uncomment this line? (coz it seems I > should...) > > look for the error.log or like for apache. There should be a line that will tell you all these. You could restart apache2 and check the log again to find out > > On Fri, Jul 5, 2013 at 10:51 AM, Dominic Hargreaves < > dominic.hargrea...@it.ox.ac.uk> wrote: > >> In Debian systems the main configuration file is >> /etc/apache2/apache2.conf. >> (/etc/apache2/httpd.conf is mostly deprecated and has been removed >> completely in Debian 7 (wheezy)). >> >> Typically mod_perl will be enabled via symlinks in >> /etc/apache2/mods-enabled but you should ready apache2.conf and look in >> the directories referenced by any Include directives. >> >> The Debian packages recommend that you include Apache configuration >> snippets from /etc/request-tracker4. >> >> Dominic. >> >> On Fri, Jul 05, 2013 at 10:32:54AM +0200, Alex Decalli wrote: >> > Thanks, apparently I got it: >> > >> > dpkg -l | grep libapache2-mod-perl2 >> > ii libapache2-mod-perl2 2.0.4-7ubuntu1 >> > Integration of perl with the Apache2 web server >> > >> > I don't know if I should ask this in another message or it is OK to ask >> > here, but there is *NOTHING* in httpd conf file on this server, I mean >> it >> > is empty, I have been reading this page: >> > >> > http://requesttracker.wikia.com/wiki/ManualApacheConfig >> > >> > and it says they should be configured, so where else might the >> > administrator have configured it? do u have any idea? (and apache2.conf >> > just includes httpd.conf and nothing else...) >> > >> > And please tell me if I should ask it in separate message >> > >> > >> > On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves < >> > dominic.hargrea...@it.ox.ac.uk> wrote: >> > >> > > The package you're looking for is libapache2-mod-perl2. >> > > >> > > Cheers, >> > > Dominic. >> > > >> > > On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote: >> > > > Oh my God, I think it doesn't use mod_perl either! Is it possible >> to work >> > > > without them? I am doing this: >> > > > >> > > > dpkg -l | grep mod_perl >> > > > >> > > > And I have nothing! Is it the way I should check? >> > > > >> > > > >> > > > On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli < >> alexdecall...@gmail.com >> > > >wrote: >> > > > >> > > > > Apparently it is using mod_perl (I read it is either fast CGI or >> > > mod_perl, >> > > > > so this should be mod_perl). And about proxy, honestly, I don't >> know. I >> > > > > have been working on this server for like 4 days, years ago, >> someone >> > > else >> > > > > had run it and he has left so we have no info. Does it cause >> problem? >> > > How >> > > > > can I check if it is using proxy? I look for it while I am >> waiting for >> > > your >> > > > > replies, we have problem in response time and this might be the >> reason. >> > > > > Please send me if you know something and tell me how to check if >> > > there's a >> > > > > proxy being used, I am also newbie in RT. >> > > > > >> > > > > >> > > > > On Thu, Jul 4, 2013 at 6:38 PM, Ruslan Zakirov < >> r...@bestpractical.com >> > > >wrote: >> > > > > >> > > > >> On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli < >> alexdecall...@gmail.com >> > > >wrote: >> > > > >> >> > > > >>> Hi. >> > > > >>> We already don't use fastCGI, I want to know will the response >> time >> > > of >> > > > >>> RT through web increases if we use it? I'd appreciate if you can >> > > send me a >> > > > >>> document that can explain about it, I have been looking for it, >> and >> > > I don't >> > > > >>> find any answer :) >> > > > >>> >> > > > >> >> > > > >> What do you use instead? mod_perl? Do you have proxy in front of >> it? >> > > > >> >> > > > >> >> > > > >>> Regards >> > > > >>> >> > > > >> >> > > > >> >> > > > >> >> > > > >> -- >> > > > >> Best regards, Ruslan. >> > > > >> >> > > > > >> > > > > >> > > >> > > -- >> > > Dominic Hargreaves, Systems Development and Support Section >> > > IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN >> > > >> >> -- >> Dominic Hargreaves, Systems Development and Support Section >> IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN >> > > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
Re: [rt-users] Using fastCGI or not??
Thanks. In sites-available/default file, I see almost everything is the default and untouched. It is included in apache.conf, BUT the following line which seems to make apache to use mod_perl is commented: #Include /etc/request-tracker3.8/apache2-modperl2.conf How can I make sure that apache is already using modperl? is there any test or something? and should I uncomment this line? (coz it seems I should...) On Fri, Jul 5, 2013 at 10:51 AM, Dominic Hargreaves < dominic.hargrea...@it.ox.ac.uk> wrote: > In Debian systems the main configuration file is /etc/apache2/apache2.conf. > (/etc/apache2/httpd.conf is mostly deprecated and has been removed > completely in Debian 7 (wheezy)). > > Typically mod_perl will be enabled via symlinks in > /etc/apache2/mods-enabled but you should ready apache2.conf and look in > the directories referenced by any Include directives. > > The Debian packages recommend that you include Apache configuration > snippets from /etc/request-tracker4. > > Dominic. > > On Fri, Jul 05, 2013 at 10:32:54AM +0200, Alex Decalli wrote: > > Thanks, apparently I got it: > > > > dpkg -l | grep libapache2-mod-perl2 > > ii libapache2-mod-perl2 2.0.4-7ubuntu1 > > Integration of perl with the Apache2 web server > > > > I don't know if I should ask this in another message or it is OK to ask > > here, but there is *NOTHING* in httpd conf file on this server, I mean it > > is empty, I have been reading this page: > > > > http://requesttracker.wikia.com/wiki/ManualApacheConfig > > > > and it says they should be configured, so where else might the > > administrator have configured it? do u have any idea? (and apache2.conf > > just includes httpd.conf and nothing else...) > > > > And please tell me if I should ask it in separate message > > > > > > On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves < > > dominic.hargrea...@it.ox.ac.uk> wrote: > > > > > The package you're looking for is libapache2-mod-perl2. > > > > > > Cheers, > > > Dominic. > > > > > > On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote: > > > > Oh my God, I think it doesn't use mod_perl either! Is it possible to > work > > > > without them? I am doing this: > > > > > > > > dpkg -l | grep mod_perl > > > > > > > > And I have nothing! Is it the way I should check? > > > > > > > > > > > > On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli < > alexdecall...@gmail.com > > > >wrote: > > > > > > > > > Apparently it is using mod_perl (I read it is either fast CGI or > > > mod_perl, > > > > > so this should be mod_perl). And about proxy, honestly, I don't > know. I > > > > > have been working on this server for like 4 days, years ago, > someone > > > else > > > > > had run it and he has left so we have no info. Does it cause > problem? > > > How > > > > > can I check if it is using proxy? I look for it while I am waiting > for > > > your > > > > > replies, we have problem in response time and this might be the > reason. > > > > > Please send me if you know something and tell me how to check if > > > there's a > > > > > proxy being used, I am also newbie in RT. > > > > > > > > > > > > > > > On Thu, Jul 4, 2013 at 6:38 PM, Ruslan Zakirov < > r...@bestpractical.com > > > >wrote: > > > > > > > > > >> On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli < > alexdecall...@gmail.com > > > >wrote: > > > > >> > > > > >>> Hi. > > > > >>> We already don't use fastCGI, I want to know will the response > time > > > of > > > > >>> RT through web increases if we use it? I'd appreciate if you can > > > send me a > > > > >>> document that can explain about it, I have been looking for it, > and > > > I don't > > > > >>> find any answer :) > > > > >>> > > > > >> > > > > >> What do you use instead? mod_perl? Do you have proxy in front of > it? > > > > >> > > > > >> > > > > >>> Regards > > > > >>> > > > > >> > > > > >> > > > > >> > > > > >> -- > > > > >> Best regards, Ruslan. > > > > >> > > > > > > > > > > > > > > > > -- > > > Dominic Hargreaves, Systems Development and Support Section > > > IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN > > > > > -- > Dominic Hargreaves, Systems Development and Support Section > IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN >
Re: [rt-users] Using fastCGI or not??
In Debian systems the main configuration file is /etc/apache2/apache2.conf. (/etc/apache2/httpd.conf is mostly deprecated and has been removed completely in Debian 7 (wheezy)). Typically mod_perl will be enabled via symlinks in /etc/apache2/mods-enabled but you should ready apache2.conf and look in the directories referenced by any Include directives. The Debian packages recommend that you include Apache configuration snippets from /etc/request-tracker4. Dominic. On Fri, Jul 05, 2013 at 10:32:54AM +0200, Alex Decalli wrote: > Thanks, apparently I got it: > > dpkg -l | grep libapache2-mod-perl2 > ii libapache2-mod-perl2 2.0.4-7ubuntu1 > Integration of perl with the Apache2 web server > > I don't know if I should ask this in another message or it is OK to ask > here, but there is *NOTHING* in httpd conf file on this server, I mean it > is empty, I have been reading this page: > > http://requesttracker.wikia.com/wiki/ManualApacheConfig > > and it says they should be configured, so where else might the > administrator have configured it? do u have any idea? (and apache2.conf > just includes httpd.conf and nothing else...) > > And please tell me if I should ask it in separate message > > > On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves < > dominic.hargrea...@it.ox.ac.uk> wrote: > > > The package you're looking for is libapache2-mod-perl2. > > > > Cheers, > > Dominic. > > > > On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote: > > > Oh my God, I think it doesn't use mod_perl either! Is it possible to work > > > without them? I am doing this: > > > > > > dpkg -l | grep mod_perl > > > > > > And I have nothing! Is it the way I should check? > > > > > > > > > On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli > >wrote: > > > > > > > Apparently it is using mod_perl (I read it is either fast CGI or > > mod_perl, > > > > so this should be mod_perl). And about proxy, honestly, I don't know. I > > > > have been working on this server for like 4 days, years ago, someone > > else > > > > had run it and he has left so we have no info. Does it cause problem? > > How > > > > can I check if it is using proxy? I look for it while I am waiting for > > your > > > > replies, we have problem in response time and this might be the reason. > > > > Please send me if you know something and tell me how to check if > > there's a > > > > proxy being used, I am also newbie in RT. > > > > > > > > > > > > On Thu, Jul 4, 2013 at 6:38 PM, Ruslan Zakirov > >wrote: > > > > > > > >> On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli > >wrote: > > > >> > > > >>> Hi. > > > >>> We already don't use fastCGI, I want to know will the response time > > of > > > >>> RT through web increases if we use it? I'd appreciate if you can > > send me a > > > >>> document that can explain about it, I have been looking for it, and > > I don't > > > >>> find any answer :) > > > >>> > > > >> > > > >> What do you use instead? mod_perl? Do you have proxy in front of it? > > > >> > > > >> > > > >>> Regards > > > >>> > > > >> > > > >> > > > >> > > > >> -- > > > >> Best regards, Ruslan. > > > >> > > > > > > > > > > > > -- > > Dominic Hargreaves, Systems Development and Support Section > > IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN > > -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN signature.asc Description: Digital signature
Re: [rt-users] Using fastCGI or not??
Thanks, apparently I got it: dpkg -l | grep libapache2-mod-perl2 ii libapache2-mod-perl2 2.0.4-7ubuntu1 Integration of perl with the Apache2 web server I don't know if I should ask this in another message or it is OK to ask here, but there is *NOTHING* in httpd conf file on this server, I mean it is empty, I have been reading this page: http://requesttracker.wikia.com/wiki/ManualApacheConfig and it says they should be configured, so where else might the administrator have configured it? do u have any idea? (and apache2.conf just includes httpd.conf and nothing else...) And please tell me if I should ask it in separate message On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves < dominic.hargrea...@it.ox.ac.uk> wrote: > The package you're looking for is libapache2-mod-perl2. > > Cheers, > Dominic. > > On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote: > > Oh my God, I think it doesn't use mod_perl either! Is it possible to work > > without them? I am doing this: > > > > dpkg -l | grep mod_perl > > > > And I have nothing! Is it the way I should check? > > > > > > On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli >wrote: > > > > > Apparently it is using mod_perl (I read it is either fast CGI or > mod_perl, > > > so this should be mod_perl). And about proxy, honestly, I don't know. I > > > have been working on this server for like 4 days, years ago, someone > else > > > had run it and he has left so we have no info. Does it cause problem? > How > > > can I check if it is using proxy? I look for it while I am waiting for > your > > > replies, we have problem in response time and this might be the reason. > > > Please send me if you know something and tell me how to check if > there's a > > > proxy being used, I am also newbie in RT. > > > > > > > > > On Thu, Jul 4, 2013 at 6:38 PM, Ruslan Zakirov >wrote: > > > > > >> On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli >wrote: > > >> > > >>> Hi. > > >>> We already don't use fastCGI, I want to know will the response time > of > > >>> RT through web increases if we use it? I'd appreciate if you can > send me a > > >>> document that can explain about it, I have been looking for it, and > I don't > > >>> find any answer :) > > >>> > > >> > > >> What do you use instead? mod_perl? Do you have proxy in front of it? > > >> > > >> > > >>> Regards > > >>> > > >> > > >> > > >> > > >> -- > > >> Best regards, Ruslan. > > >> > > > > > > > > -- > Dominic Hargreaves, Systems Development and Support Section > IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN >
Re: [rt-users] Adding Customfields to QuickCreate Portlet
That would me great if you could thank you -- View this message in context: http://requesttracker.8502.n7.nabble.com/Adding-Customfields-to-QuickCreate-Portlet-tp54565p54578.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Using fastCGI or not??
The package you're looking for is libapache2-mod-perl2. Cheers, Dominic. On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote: > Oh my God, I think it doesn't use mod_perl either! Is it possible to work > without them? I am doing this: > > dpkg -l | grep mod_perl > > And I have nothing! Is it the way I should check? > > > On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli wrote: > > > Apparently it is using mod_perl (I read it is either fast CGI or mod_perl, > > so this should be mod_perl). And about proxy, honestly, I don't know. I > > have been working on this server for like 4 days, years ago, someone else > > had run it and he has left so we have no info. Does it cause problem? How > > can I check if it is using proxy? I look for it while I am waiting for your > > replies, we have problem in response time and this might be the reason. > > Please send me if you know something and tell me how to check if there's a > > proxy being used, I am also newbie in RT. > > > > > > On Thu, Jul 4, 2013 at 6:38 PM, Ruslan Zakirov > > wrote: > > > >> On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli > >> wrote: > >> > >>> Hi. > >>> We already don't use fastCGI, I want to know will the response time of > >>> RT through web increases if we use it? I'd appreciate if you can send me a > >>> document that can explain about it, I have been looking for it, and I > >>> don't > >>> find any answer :) > >>> > >> > >> What do you use instead? mod_perl? Do you have proxy in front of it? > >> > >> > >>> Regards > >>> > >> > >> > >> > >> -- > >> Best regards, Ruslan. > >> > > > > -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN signature.asc Description: Digital signature
