[rt-users] create a new ticket

[Vinod Kumar]

Hi___

we are unable to create a new ticket when users is login, error is could
not open a queue.


when root is login are able to create a new ticket.

Thanks.

Vinod
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Re: [rt-users] create a new ticket

[Alex]

Hi,

If I'm not mistaken you need to change the permission settings for each user
under the Global Configuration tab.


Best regards,
Alex



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[rt-users] Date picker - Monday first?

[Andreas Heinlein]

Hello,

ist it possible to set the date picker for date fields (Started, Due, 
...) so that it uses a Monday first calendar view?


Thanks,
Andreas
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[rt-users] Template, adding multiple depends-on dependencies

[Baz]

  
  
Hi
  
  I'm trying to create a template to spawn linked tickets in a
  different queue, using the extension with the same name!
  
  I'm stuck trying to create multiple dependencies. In this example
  I've set up below, I need to define a Site ID before I can get a
  phone line and ADSL, and I need the site ID AND the phone line
  before I can get the ADSL. 
  
  This example code doesn't work, there are two lines starting
  Depends-On: that confuse issues. 
  
  Any ideas how I can do this?
  
  
  
  ===Create-Ticket: 1.1.1_site_id
  Subject: [{$Tickets{TOP}-Subject}]: Site ID 
  Depended-On-By: TOP
  Queue: New
  Owner: Me
  Requestors: {$Tickets{TOP}-RequestorAddresses}
  Type: ticket
  Content-Type: text/plain
  Content: Define the site ID
  
  ENDOFCONTENT
  
  
  
  ===Create-Ticket: 1.1.2_phone
  Subject: [{$Tickets{TOP}-Subject}]: Phone
  Depended-On-By: TOP
  Depends-On: {$Tickets{"create-1.1.1_site_id"}-Id}
  Queue: New
  Owner: Me
  Requestors: {$Tickets{TOP}-RequestorAddresses}
  Type: ticket
  Content-Type: text/plain
  Content: Get a phone line
  
  
  ENDOFCONTENT
  
  
  
  ===Create-Ticket: 1.1.3_adsl
  Subject: [{$Tickets{TOP}-Subject}]: ADSL
  Depended-On-By: TOP
Depends-On:
{$Tickets{"create-1.1.1_site_id"}-Id}
  Depends-On: {$Tickets{"create-1.1.2_phone"}-Id}
  Queue: New
Depends-On:
{$Tickets{"create-1.1.2_phone"}-Id}Owner: Me
  Requestors: {$Tickets{TOP}-RequestorAddresses}
  Type: ticket
  Content-Type: text/plain
  Content: Get ADSL on the phone line
  
  
  ENDOFCONTENT
  

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Re: [rt-users] RT Cron Ticket Creation

[Gerald Vogt]

On 16.04.2014 11:48, tcamish wrote:
 /opt/rt3/bin/rt create -t ticket \
 set subject='Ticket Subject Here' \
 set priority=10 \
 set queue='Queue Name Here' \
 set CF-'Priority'='Priority Level Here' \
 set text='Ticket Body Text Here.' \
 set CF-'Custom Field 1'='Value 1 \
 set CF-'Custom Field 2'='Value 2
...
 Does anyone have any ideas as to why this wont work?

You mix ' and  in the last two lines...

-Gerald
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Re: [rt-users] Date picker - Monday first?

[Christian Loos]

Am 16.04.2014 10:38, schrieb Andreas Heinlein:
 Hello,
 
 ist it possible to set the date picker for date fields (Started, Due,
 ...) so that it uses a Monday first calendar view?
 
 Thanks,
 Andreas

If you add the js files [1] and [2] to RT as described here [3]
(replacing CSS with JS) you get the German translations for date and
time picker.

Chris

[1]
https://github.com/jquery/jquery-ui/blob/1-10-stable/ui/i18n/jquery.ui.datepicker-de.js
[2]
https://github.com/trentrichardson/jQuery-Timepicker-Addon/blob/master/src/i18n/jquery-ui-timepicker-de.js
[3]
http://www.bestpractical.com/docs/rt/4.2/customizing/styling_rt.html#Additional-files
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Re: [rt-users] RT Cron Ticket Creation

[tcamish]

Sorry that was a typo when I put the code into this forum - i'd closed the
.sh file when so I couldnt copy and paste. I have corrected the code in my
question.



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Re: [rt-users] Forwarded messages is missing

[Arkady Glazov]

Attachments corrupt only if the file name of attachement in  th non-latin
characters. Cyrillic symbols kill mime type  file name in out-side
forwarding.

--
Best regards,
Arkady Glazov
http://globster.ru


2014-04-15 19:56 GMT+04:00 Arkady Glazov uglobs...@gmail.com:

 I use last version RT. 4.2.3 with mod_perl and PostgreSQL

 --
 Best regards,
 Arkady Glazov
 http://globster.ru


 2014-04-15 19:27 GMT+04:00 Alex Vandiver ale...@bestpractical.com:

  On Tue, 2014-04-15 at 14:34 +0400, Arkady Glazov wrote:

  Help me with forwarding ticket. When i try forward ticket with
  attachments email arrived with missing files. RT lost attachment file
  name and mime type. All no jpg files send with 'none' name and mime
  type 'text/plain'. But in the web show the source ticket with correct
  attached file name and mime types.

 Please specify your version of RT.
  - Alex


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