Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces
in the location where you'd like a comma-separated list of ticket numbers
to appear.
Basically any curly brace construct will be replaced with something else
when the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be
this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
· *Template Tilbud: Content updated*
· *Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to
= $Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28*
--
Regards
Thomas
*Fra:* Alex Peters [mailto:a...@peters.net]
*Sendt:* 17. desember 2014 11:57
*Til:* Thomas Westlund
*Kopi:* rt-users@lists.bestpractical.com
*Emne:* Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces
in the location where you'd like a comma-separated list of ticket numbers
to appear.
Basically any curly brace construct will be replaced with something else
when the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi again,
Seems like this is the offending line, removing it lets me save the template
without any errors:
return join(q{, }, map { #$_ } sort @refers_to_ids;
--
Thomas
Fra: Thomas Westlund [mailto:tho...@westlund.no]
Sendt: 17. desember 2014 12:39
Til: 'Alex Peters'
Kopi: 'rt-users@lists.bestpractical.com'
Emne: SV: [rt-users] Help with Templates
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my
$refers_to = $Ticket-RefersTo; while (my $link = $refers_to-Next) { next
unless $link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an Asset?
Is it possible to print the id of that as well?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 12:42
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
I personally don't have experience with assets, but hopefully someone else
on the list can assist you with modifying that code to list assets (or give
you code to list them separately).
On 17 December 2014 at 22:56, Thomas Westlund tho...@westlund.no wrote:
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an
Asset? Is it possible to print the id of that as well?
--
Thomas
*Fra:* Alex Peters [mailto:a...@peters.net]
*Sendt:* 17. desember 2014 12:42
*Til:* Thomas Westlund
*Kopi:* rt-users@lists.bestpractical.com
*Emne:* Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be
this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
· *Template Tilbud: Content updated*
· *Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to
= $Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28*
--
Regards
Thomas
*Fra:* Alex Peters [mailto:a...@peters.net]
*Sendt:* 17. desember 2014 11:57
*Til:* Thomas Westlund
*Kopi:* rt-users@lists.bestpractical.com
*Emne:* Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces
in the location where you'd like a comma-separated list of ticket numbers
to appear.
Basically any curly brace construct will be replaced with something else
when the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi,
OK, hopefully someone with experience of Asses will reply.
Thanks for the help anyway, this was really useful ;-)
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 12:59
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
I personally don't have experience with assets, but hopefully someone else on
the list can assist you with modifying that code to list assets (or give you
code to list them separately).
On 17 December 2014 at 22:56, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an Asset?
Is it possible to print the id of that as well?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 12:42
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi again,
Hmm, seems there might be something wrong or missing with the code
It only prints the ID of the current ticket, I have related two tickets to test
it, it prints its own id two times.
Any tips where to start?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 12:59
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
I personally don't have experience with assets, but hopefully someone else on
the list can assist you with modifying that code to list assets (or give you
code to list them separately).
On 17 December 2014 at 22:56, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an Asset?
Is it possible to print the id of that as well?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 12:42
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Wed, Dec 17, 2014 at 10:45:19AM +1100, Alex Peters wrote: The One-time Cc list is constructed by collecting all of the addresses related to all of the ticket's transactions and then removing addresses belonging to requestors. Is someone still regularly CC-ing this departed user in new tickets? Alternatively (although I'm not sure that this is relevant), is that RT user set up as a queue-level CC? By adding this user's address to the $RTAddressRegexp regex, you're telling RT that it directly receives mail to that address, which could have unintended consequences (e.g. inability to add or re-add this email address to tickets). Hi Alex, I know about the pitfall of using $RTAddressRegexp but the problem I have is that even for new test tickets created by Email that I send which definitely does not have the address in question as a Cc, the address is added as a one-time Cc/Bcc option. :( I tried to find a commandline script to pull the addresses to see if I could figure out where the address is originating, but I did not succeed. It would be fine if the address was only added if it was Cc-ed earlier. Regards, Ken On 17 December 2014 at 06:39, k...@rice.edu k...@rice.edu wrote: On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote: Hi RT Users, I am trying to clear an address that keeps appearing in the One-time Cc/Bcc list on the Reply form for a ticket. The user is no longer here, but the address keeps showing up in the Reply form for new tickets. How is that list constructed? Regards, Ken Okay. It looks like I can add the address to the $RTAddressRegexp and it will remove it. I was hoping that there was some type of DB/shredder/GUI action that could be used instead of polluting the regex. Regards, Ken
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote: I have is that even for new test tickets created by Email that I send which definitely does not have the address in question as a Cc, the address is added as a one-time Cc/Bcc option. :( I tried to find a commandline script to pull the addresses to see if I could figure out where the address is originating, but I did not succeed. It would be fine if the address was only added if it was Cc-ed earlier. [I'm assuming you mean the checkboxes that appear near one-time-cc/one-time-bcc] That list comes from Ticket-TransactionAddresses which calls Attachment-Addresses and it looks on From/To/Cc/a few other things on each correspond/comment in the ticket, so somewhere in there, that email must appear. Maybe the code (which is quite simplistic) will shed some light. -kevin pgpkWNIznNnBy.pgp Description: PGP signature
[rt-users] warning message on set ReferTo
Hi All
I have created a script which has below command to create a link
$Ticket-AddLink(Type='RefersTo',Target=$pticket_id,RecordTransactiosn=0)
;
When I run the script ReferTo link created, but I got below warning as well.
RT version 4.2.8
And line 149 of 02.pl is exit line.
Any idea?
[85829] [Wed Dec 17 07:14:20 2014] [warning]: RT::Handle=HASH(0x802572648)
couldn't execute the query 'SELECT * FROM Tickets WHERE id = ?' at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 602.
DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x802572648),
SELECT * FROM Tickets WHERE id = ?, 3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line 1234
DBIx::SearchBuilder::Record::_LoadFromSQL(RT::Ticket=HASH(0x80e255cf0),
SELECT * FROM Tickets WHERE id = ?, 3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line 1153
DBIx::SearchBuilder::Record::LoadByCols(RT::Ticket=HASH(0x80e255cf0), id,
3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record/Cachable.pm
line 120
DBIx::SearchBuilder::Record::Cachable::LoadByCols(RT::Ticket=HASH(0x80e255cf
0), id, 3311056) called at /opt/rt4/lib//RT/Record.pm line 396
RT::Record::LoadByCols(RT::Ticket=HASH(0x80e255cf0), id, 3311056)
called at /usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm
line 1168
DBIx::SearchBuilder::Record::LoadById(RT::Ticket=HASH(0x80e255cf0),
3311056) called at /opt/rt4/lib//RT/Ticket.pm line 146
RT::Ticket::Load(RT::Ticket=HASH(0x80e255cf0), 3311056) called at
/opt/rt4/lib//RT/Ticket.pm line 2581
RT::Ticket::_ApplyTransactionBatch(RT::Ticket=HASH(0x80dd1a9f0))
called at /opt/rt4/lib//RT/Ticket.pm line 2569
RT::Ticket::ApplyTransactionBatch(RT::Ticket=HASH(0x80dd1a9f0))
called at /opt/rt4/lib//RT/Ticket.pm line 2639
RT::Ticket::DESTROY(RT::Ticket=HASH(0x80dd1a9f0)) called at 02.pl
line 149
eval {...} called at 02.pl line 149
(/usr/local/lib/perl5/site_perl/5.14.2/Carp.pm:169)
[rt-users] Custom condition not working (simple)
How come this does not work? I've seen some examples of the DependOnBy use
returning a numeric value, but looking at RT documentation, it appears it
should return an array? Basically, I want it to return 1 if there are no child
tickets associated with the current ticket.
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('New Hire Request?')eq 'Yes'
$self-TicketObj-DependOnBy eq '0') {
return 1;
}
Is there a way to test RT perl code without trial and error, or do you just
have to incorporate some logging?
Thanks!
-Matt
Re: [rt-users] Custom condition not working (simple)
On Wed, Dec 17, 2014 at 06:11:03PM +, Matt Smith wrote: How come this does not work? I’ve seen some examples of the “DependOnBy” use returning a numeric value, but looking at RT documentation, it appears it should return an array? Basically, I want it to return 1 if there are no child tickets associated with the current ticket. First up - it's DependedOnBy not DependOnBy, and it returns an RT::Links object, so I'm surprised you've seen numeric comparisons. I suspect you wanted http://bestpractical.com/docs/rt/latest/RT/Record.html#HasUnresolvedDependencies Is there a way to test RT perl code without trial and error, or do you just have to incorporate some logging? Logging is your friend. RT-Logger-error(Stuff); You can also always write a command line program to test things quickly, which is what I usually do. -kevin pgpoYvLQA2Hng.pgp Description: PGP signature
Re: [rt-users] Custom condition not working (simple)
I'm not sure either. This was very helpful - thanks for the response! -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, December 17, 2014 11:15 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom condition not working (simple) On Wed, Dec 17, 2014 at 06:11:03PM +, Matt Smith wrote: How come this does not work? I’ve seen some examples of the “DependOnBy” use returning a numeric value, but looking at RT documentation, it appears it should return an array? Basically, I want it to return 1 if there are no child tickets associated with the current ticket. First up - it's DependedOnBy not DependOnBy, and it returns an RT::Links object, so I'm surprised you've seen numeric comparisons. I suspect you wanted http://bestpractical.com/docs/rt/latest/RT/Record.html#HasUnresolvedDependencies Is there a way to test RT perl code without trial and error, or do you just have to incorporate some logging? Logging is your friend. RT-Logger-error(Stuff); You can also always write a command line program to test things quickly, which is what I usually do. -kevin
Re: [rt-users] Custom condition not working (simple)
I meant to say I want it to return 1 if there are no PARENT tickets to the current ticket. I would need to use the DependsOn or AllDependsOn, but I'm not sure how to check the returned array for size. Working on it. -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, December 17, 2014 11:15 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom condition not working (simple) On Wed, Dec 17, 2014 at 06:11:03PM +, Matt Smith wrote: How come this does not work? I’ve seen some examples of the “DependOnBy” use returning a numeric value, but looking at RT documentation, it appears it should return an array? Basically, I want it to return 1 if there are no child tickets associated with the current ticket. First up - it's DependedOnBy not DependOnBy, and it returns an RT::Links object, so I'm surprised you've seen numeric comparisons. I suspect you wanted http://bestpractical.com/docs/rt/latest/RT/Record.html#HasUnresolvedDependencies Is there a way to test RT perl code without trial and error, or do you just have to incorporate some logging? Logging is your friend. RT-Logger-error(Stuff); You can also always write a command line program to test things quickly, which is what I usually do. -kevin
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Wed, Dec 17, 2014 at 11:50:38AM -0500, Kevin Falcone wrote: On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote: I have is that even for new test tickets created by Email that I send which definitely does not have the address in question as a Cc, the address is added as a one-time Cc/Bcc option. :( I tried to find a commandline script to pull the addresses to see if I could figure out where the address is originating, but I did not succeed. It would be fine if the address was only added if it was Cc-ed earlier. [I'm assuming you mean the checkboxes that appear near one-time-cc/one-time-bcc] That list comes from Ticket-TransactionAddresses which calls Attachment-Addresses and it looks on From/To/Cc/a few other things on each correspond/comment in the ticket, so somewhere in there, that email must appear. Maybe the code (which is quite simplistic) will shed some light. -kevin Hi Kevin, Thank you for the information. I checked out the code and it is quite basic, as you mentioned. I know that I did not have the Email address in question in my test Emails so I do not know where it would have come from. Is there any type of caching within the RT backends or maybe the browsers that could cause that behavior? Thank you again for the update. Regards, Ken
Re: [rt-users] warning message on set ReferTo
I can't see any obvious problems based on your error messages.
There seems to be a typo in the code. Is that directly copied from your
script?
Have you considered enabling debugging from within your script?
On Thu, 18 Dec 2014 5:04 am Payam Poursaied m...@payam124.com wrote:
Hi All
I have created a script which has below command to create a link
$Ticket-AddLink(Type='RefersTo',Target=$pticket_id,
RecordTransactiosn=0)
;
When I run the script ReferTo link created, but I got below warning as
well.
RT version 4.2.8
And line 149 of 02.pl is exit line.
Any idea?
[85829] [Wed Dec 17 07:14:20 2014] [warning]: RT::Handle=HASH(0x802572648)
couldn't execute the query 'SELECT * FROM Tickets WHERE id = ?' at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Handle.pm line
602.
DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x802572648),
SELECT * FROM Tickets WHERE id = ?, 3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line
1234
DBIx::SearchBuilder::Record::_LoadFromSQL(RT::Ticket=HASH(0x80e255cf0),
SELECT * FROM Tickets WHERE id = ?, 3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line
1153
DBIx::SearchBuilder::Record::LoadByCols(RT::Ticket=HASH(0x80e255cf0),
id,
3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record/Cachable.
pm
line 120
DBIx::SearchBuilder::Record::Cachable::LoadByCols(RT::
Ticket=HASH(0x80e255cf
0), id, 3311056) called at /opt/rt4/lib//RT/Record.pm line 396
RT::Record::LoadByCols(RT::Ticket=HASH(0x80e255cf0), id,
3311056)
called at /usr/local/lib/perl5/site_perl/5.14.2/DBIx/
SearchBuilder/Record.pm
line 1168
DBIx::SearchBuilder::Record::LoadById(RT::Ticket=HASH(
0x80e255cf0),
3311056) called at /opt/rt4/lib//RT/Ticket.pm line 146
RT::Ticket::Load(RT::Ticket=HASH(0x80e255cf0), 3311056) called at
/opt/rt4/lib//RT/Ticket.pm line 2581
RT::Ticket::_ApplyTransactionBatch(RT::Ticket=HASH(0x80dd1a9f0))
called at /opt/rt4/lib//RT/Ticket.pm line 2569
RT::Ticket::ApplyTransactionBatch(RT::Ticket=HASH(0x80dd1a9f0))
called at /opt/rt4/lib//RT/Ticket.pm line 2639
RT::Ticket::DESTROY(RT::Ticket=HASH(0x80dd1a9f0)) called at 02.pl
line 149
eval {...} called at 02.pl line 149
(/usr/local/lib/perl5/site_perl/5.14.2/Carp.pm:169)
