[rt-users] Dashboard Layout?
Is it possible for an RT dashboard to display a saved search spanning both columns at the top with two saved search columns below? Thanks, Josh
Re: [rt-users] problem in RT
To be clear, the UNIX permissions of that file are changing almost every morning? What are they changing to in order to cause RT to fail, and what are you changing them back to? On Thu, 15 Jan 2015 3:19 am Lorraine Johnson rrainey...@gmail.com wrote: This happens mostly in the mornings when i go to the office, even before the day's work starts. On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters a...@peters.net wrote: It sounds like something is repeatedly modifying the permission of your RT_SiteConfig.pm file such that RT can't read it. I don't think RT would be doing that. How often is this happening for you? Are you performing any particular steps before this occurs? On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson rrainey...@gmail.com wrote: Hello, I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. I want to fix that problem once and for all, please help thanks for your attention On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters a...@peters.net wrote: If I understand you correctly, you need to make your user privileged. Unprivileged users are forced to use the Self Service area. I don't know what you mean by 'edit username to user'. Are you trying to change the visible wording on the login page? On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh sshgu...@ymail.com wrote: Hi When I change the login page ( for example I want to edit username to user ) I have a problem, when I want to login to RT with every device I have redirected to selfservice automatically. Please help me that why this happened? Thanks for your attention.
Re: [rt-users] RT problem with validation
On Wed, Jan 14, 2015 at 10:05:47AM +, Atif Mehboob wrote: We are trying to use validation” (?#Digits)^[\d.]+$ “in RT 4.2.1. But this validation is not accepting 0 as a digit. It only accepts 1-9 as a digit. Is there any possible way to change the behaviour and make it to accept 0 as a digit? This was fixed in RT 4.2.3 (along with a number of other custom field validation bugs in later versions). https://github.com/bestpractical/rt/commit/7df793efdbcdbd44552937ca31e7b50c40fd579d There have been numerous other bugfixes in the year+ since 4.2.1 https://www.bestpractical.com/rt/release-notes.html -kevin pgphcQ2LRVpRS.pgp Description: PGP signature
Re: [rt-users] problem in RT
Hello, I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. I want to fix that problem once and for all, please help thanks for your attention On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters a...@peters.net wrote: If I understand you correctly, you need to make your user privileged. Unprivileged users are forced to use the Self Service area. I don't know what you mean by 'edit username to user'. Are you trying to change the visible wording on the login page? On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh sshgu...@ymail.com wrote: Hi When I change the login page ( for example I want to edit username to user ) I have a problem, when I want to login to RT with every device I have redirected to selfservice automatically. Please help me that why this happened? Thanks for your attention.
[rt-users] RT problem with validation
Hi All, We are trying to use validation” (?#Digits)^[\d.]+$ “in RT 4.2.1. But this validation is not accepting 0 as a digit. It only accepts 1-9 as a digit. Is there any possible way to change the behaviour and make it to accept 0 as a digit? Cheers, Atif -- Atif Mehboob Linux Administrator Eckoh UK Limited Telford House, Corner Hall Hemel Hempstead, Hertfordshire HP3 9HN T 01442 458336 M n/a W www.eckoh.com [cid:imagefb1b2b.PNG@0ea3c77b.479d8e17]http://www.linkedin.com/company/eckoh-plc [cid:imagebfc84c.PNG@c008d30f.45918e66] http://twitter.com/Eckoh US Headquarters: Eckoh, Inc. 11811 N. Tatum Blvd., Suite 3031 Phoenix, AZ 85028 This communication contains information, which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender and then delete it. Opinions expressed in this message are those of the author, and are not binding on the company. Registered in England and Wales, No. 2796531 Registered office: Telford House, Corner Hall, Hemel Hempstead, Hertfordshire HP3 9HN A member of the Eckoh Plc group of companies.
Re: [rt-users] problem in RT
It sounds like something is repeatedly modifying the permission of your RT_SiteConfig.pm file such that RT can't read it. I don't think RT would be doing that. How often is this happening for you? Are you performing any particular steps before this occurs? On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson rrainey...@gmail.com wrote: Hello, I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. I want to fix that problem once and for all, please help thanks for your attention On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters a...@peters.net wrote: If I understand you correctly, you need to make your user privileged. Unprivileged users are forced to use the Self Service area. I don't know what you mean by 'edit username to user'. Are you trying to change the visible wording on the login page? On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh sshgu...@ymail.com wrote: Hi When I change the login page ( for example I want to edit username to user ) I have a problem, when I want to login to RT with every device I have redirected to selfservice automatically. Please help me that why this happened? Thanks for your attention.
