[rt-users] Run a php file
OR How can I run a special php file after then I save one thing in RT?
[rt-users] Run a php file
If I want to run a special php file after I save everything in rt, What I have to do?
Re: [rt-users] Do not email user if they are requestor when also admin cc of a queue
The simplest solution is that the administrator manually removes themselves as a requestor when putting in their own tickets. The simplest coding for this solution (unless your administrator is willing to do this manually on every ticket creation) is to write a scrip on this queue that runs on ticket creation time and manually removes the administrator's address if it appears in the list of requestors. Let me know if that's not an acceptable solution, and we can work further on the scrips that filter the emails. On Sun, 1 Mar 2015 at 00:17 Daniel Moore daniel.mo...@osbornewood.com wrote: Hello, I have an administrator here in my department that is a Queue Admin CC but he also puts in a lot of tickets for special requests from our contractors. He is then the Queue Admin CC and the Requestor. Also, the contractors have a group email address that is also the admin cc. Therefore, he ends up getting multiple emails for one ticket. I have tried the coding from the “Notifications Tuning” that is supposed to limit the emails sent out if they are the same for multiple fields; however, that did not work as expected. I fixing the queue and making a new group that includes the individual set of contractors so that he doesn’t get emails that way, but that’s not what he wants. My question is in two parts (Code will be included at the ends): 1) How can perform a custom condition in the scrips for the queue to not send an email to admin Cc if his email address matches the requestor? OR 2) If I reverse my settings and take him off of admin CC and put him back in the group, how can I check for his email address and code it only to send one email address ? Here’s the coding for question number one: Description: Notify AdminCc only if not Requestor Condition: User Defined Action: Notify AdminCcs Template: Custom Custom Condition: First set of code I tried by using another example: my $trans = $self-TransactionObj; return 1 unless $Ticket-RequestorAddresses eq $Ticket-QueueObj-AdminCcAddresses; Return 1; Second code: my $trans = $self-TransactionObj; my $admincc = $self-QueueObj-AdminCcAddresses; my $requestor = $self-RequestorAddresses; return 0 unless $requestor == RT::Nobody-id; return 1; If somone could help me get the coding down that would be great. I don’t fully understand Perl yet. V/R, *Daniel Moore* IT Systems Technician Osborne Wood Products, Inc. [image: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com
[rt-users] Do not email user if they are requestor when also admin cc of a queue
Hello, I have an administrator here in my department that is a Queue Admin CC but he also puts in a lot of tickets for special requests from our contractors. He is then the Queue Admin CC and the Requestor. Also, the contractors have a group email address that is also the admin cc. Therefore, he ends up getting multiple emails for one ticket. I have tried the coding from the Notifications Tuning that is supposed to limit the emails sent out if they are the same for multiple fields; however, that did not work as expected. I fixing the queue and making a new group that includes the individual set of contractors so that he doesn't get emails that way, but that's not what he wants. My question is in two parts (Code will be included at the ends): 1) How can perform a custom condition in the scrips for the queue to not send an email to admin Cc if his email address matches the requestor? OR 2) If I reverse my settings and take him off of admin CC and put him back in the group, how can I check for his email address and code it only to send one email address ? Here's the coding for question number one: Description: Notify AdminCc only if not Requestor Condition: User Defined Action: Notify AdminCcs Template: Custom Custom Condition: First set of code I tried by using another example: my $trans = $self-TransactionObj; return 1 unless $Ticket-RequestorAddresses eq $Ticket-QueueObj-AdminCcAddresses; Return 1; Second code: my $trans = $self-TransactionObj; my $admincc = $self-QueueObj-AdminCcAddresses; my $requestor = $self-RequestorAddresses; return 0 unless $requestor == RT::Nobody-id; return 1; If somone could help me get the coding down that would be great. I don't fully understand Perl yet. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com
Re: [rt-users] Run a php file
RT scrips can be made to run after many different actions, and you can make a scrip with a user-defined action to perform any action that you like. On Sat, 28 Feb 2015 at 22:23 Shahab Sharifzadeh sshgu...@ymail.com wrote: OR How can I run a special php file after then I save one thing in RT?
