[rt-users] Cannot Login to RT
Hello, I try logging into my RT and I get this error " An internal RT error has occurred. Your administrator can find more details in RT's log files." I seem not to find the RT log files. Please help
[rt-users] Assets Extension 1.04 and Links
Hi all, would like to ask you how to work with the links for asset entry. At the moment - after default installation - the search for asset links is searching in tickets only. I discovered using 'asset:' prefix I am able to link two assets. Is there some way to let that form searching in assets by default? Had a look into source code and found this: Parents: Looks like the data-autocomplete value is responsible for that. Unfortunately wasn't able to find information about it in documentation. Could anybody explain me this in more details? Thank you. -- Peter Viskup
Re: [rt-users] Ticket history view: toggle all, comments / correspondence
Thanks to all, I was confused by the documentation. I was expecting to see some sort of toggle controls on the various ticket history displays that would expand/collapse or show/hide the various elements in the display. It is now clear that this is a user preference change. Cheers
Re: [rt-users] Cannot Login to RT
Hi Lorraine, Before anyone can provide any useful answer to this I think we'd need more details from you. Where did you look for the log files before giving up on finding them? Did you check the RT_SiteConfig.pm file to see where logging is supposed to be going and then check there? Did you check in /var/log/* or? Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your installation might be different. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 > On Apr 17, 2015, at 6:36 AM, Lorraine Johnson wrote: > > Hello, > > I try logging into my RT and I get this error > > " An internal RT error has occurred. Your administrator can find more > details in RT's log files." > > I seem not to find the RT log files. Please help signature.asc Description: Message signed with OpenPGP using GPGMail
Re: [rt-users] Cannot Login to RT
Hi, Is this a fresh install or have you updated the server? If so it might be a problem with the virtual hosts. I had this problem and can't remember what I changed. I will have a dig when I'm next at a computer. Also looking in the apache logs might have the answer. Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
Re: [rt-users] Cannot Login to RT
Most common cause of this error I find is when I have made typo in RT_SiteConfig like forgetting a semi-colon or comma. You will need to look in the web server logs for the actual cause as others before me indicated. -- Regards, Aaron On Sat, 18 Apr 2015 at 4:37 am Sam Maher wrote: > Hi, > > Is this a fresh install or have you updated the server? > > If so it might be a problem with the virtual hosts. I had this problem and > can't remember what I changed. I will have a dig when I'm next at a > computer. > > Also looking in the apache logs might have the answer. > > Sam > > > > *Sam Maher* - IT Technician > > *Lawson Lewis BlakersT: *01323 720142 > *F: *01323 725349 > > *Partners:* Jeremy H Sogno, Nadine M Ashford and Mark Barrett > *Lawson Lewis & Blakers Solicitors* Authorised and Regulated by the > Solicitors Regulation Authority. *SRA No: 00053703* > > *THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY > PRIVILEGED* > If you are not the addressee or the intended recipient any disclosure, > copying, distribution, or other use of this e-mail and attachments is > strictly prohibited. > If you have received this e-mail in error please notify the sender > immediately and delete this e-mail. > > E-mail transmission cannot be guaranteed to be secure or error free as > information could be intercepted, corrupted, lost, destroyed, arrive late, > be incomplete or contain viruses. > We do not accept liability for any errors or omissions which arise as a > result of e-mail transmission. Any e-mail attachment may contain software > viruses. > Whilst reasonable precaution has been taken to minimise this risk, we > cannot accept liability for any damage which you sustain as a result of > software viruses. > > Lawson Lewis Blakers reserves the right to monitor or record e-mails for > any purpose allowed by prevailing legislation. >
