Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Landon Stewart
Hi Lorraine,

Before anyone can provide any useful answer to this I think we'd need more 
details from you.  Where did you look for the log files before giving up on 
finding them?  Did you check the RT_SiteConfig.pm file to see where logging is 
supposed to be going and then check there?  Did you check in /var/log/* or?  
Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your 
installation might be different.

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

 On Apr 17, 2015, at 6:36 AM, Lorraine Johnson rrainey...@gmail.com wrote:
 
 Hello,
 
 I try logging into my RT and I get this error
 
   An internal RT error has occurred. Your administrator can find more 
 details in RT's log files.
 
 I seem not to find the RT log files. Please help



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Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Aaron Guise
Most common cause of this error I find is when I have made typo in
RT_SiteConfig like forgetting a semi-colon or comma.

You will need to look in the web server logs for the actual cause as others
before me indicated.

--
Regards,

Aaron
On Sat, 18 Apr 2015 at 4:37 am Sam Maher sam.ma...@lawsonlewisblakers.co.uk
wrote:

 Hi,

 Is this a fresh install or have you updated the server?

 If so it might be a problem with the virtual hosts. I had this problem and
 can't remember what I changed. I will have a dig when I'm next at a
 computer.

 Also looking in the apache logs might have the answer.

 Sam



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[rt-users] Assets Extension 1.04 and Links

2015-04-17 Thread Peter Viskup
Hi all,
would like to ask you how to work with the links for asset entry.
At the moment - after default installation - the search for asset links is
searching in tickets only. I discovered using 'asset:' prefix I am able to
link two assets. Is there some way to let that form searching in assets by
default?
Had a look into source code and found this:

  tr
td class=labelParents:
/td
td class=entryinput name=2-MemberOf value=
data-autocomplete=Tickets data-autocomplete-multiple=1
data-autocomplete-exclude=2//td

Looks like the data-autocomplete value is responsible for that.
Unfortunately wasn't able to find information about it in documentation.
Could anybody explain me this in more details?
Thank you.

-- 
Peter Viskup