Re: [rt-users] Including latest transactions in RSS-Feed
Hi guys!
I've managed, to play a little bit with the RSS-feed generation at
/html/Search/Elements/ResultsRSSView
But at the moment I'm stuck at fetching the latest transaction with type
Correspond or Comment from the database for displaying the right
content.
Is anybody out there who could help me with this?
My current code looks like:
while ( my $Ticket = $Tickets-Next()) {
my $transactions = RT::Transactions-new($session{CurrentUser});
$transactions-LimitToTicket($Ticket-id);
# Limit to transactions with type Comment
$transactions-Limit(
FIELD = 'Type',
VALUE = 'Comment'
);
my $content = $transactions-Last-Content;
...
I get the following error in the logs:
Can't call method Content on an undefined value at
/opt/rt4-devel/local/html/Search/Elements/ResultsRSSView
I don't know actually, why the variable $transactions has an undefined
value.
Greetings,
Markus
[rt-users] Deleting time from Due Date Format
I know I can go to the locale settings to change formats. Currenly I am using the date format Thu, Aug 27, 2015 11:32:02 AM The problem is that we want our date format, most specifically Due Date, to simply be Thu, Aug 27, 2015 We do not want to see the time portion, so when we set a Due Date we simply have the date display withought the time portion.. Is there a file I can edit somewhere, to strip out the time portion of the date? Thanks
Re: [rt-users] missing plugin
Sorry, I didn't mention that it has been running for 2 weeks or so. I re-downloaded the plugin, ran through make , make install etc, still no change. I have 2 other rt machines I installed at the same time that are NOT having the same issue. Thanks, Steve From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Wednesday, August 26, 2015 6:33 PM To: Steve Postma Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] missing plugin On Wed, Aug 26, 2015 at 10:20 AM, Steve Postma spos...@ztechnet.commailto:spos...@ztechnet.com wrote: Hi all, my repeat-ticket extension is missing from the web interface. cleared mason cache, restarted httpd, RT_SiteConfig.pm still calls on it to be loaded, no errors in /var/log/messages or var/log/httpd How can I troubleshoot this? Did you download the plugin? https://metacpan.org/release/RT-Extension-RepeatTicket -m
Re: [rt-users] Including latest transactions in RSS-Feed
Hi,
$transactions isn't undefined but $transactions is an empty collection
and thus $transactions-Last is undefined.
This happens on tickets that don't have a Comment transaction.
Depending in the surrounding code a simple
return unless $transactions-Count;
before the 'my $comment ...' would help here.
Also instead of
my $transactions = RT::Transactions-new($session{CurrentUser});
$transactions-LimitToTicket($Ticket-id);
you maybe better write
my $transactions = $Ticket-Transactions;
as this also takes merged tickets into account.
Chris
Am 27.08.2015 um 16:27 schrieb markus.wildb...@eu.magna.com:
Hi guys!
I've managed, to play a little bit with the RSS-feed generation at
/html/Search/Elements/ResultsRSSView
But at the moment I'm stuck at fetching the latest transaction with type
Correspond or Comment from the database for displaying the right
content.
Is anybody out there who could help me with this?
My current code looks like:
while ( my $Ticket = $Tickets-Next()) {
my $transactions = RT::Transactions-new($session{CurrentUser});
$transactions-LimitToTicket($Ticket-id);
# Limit to transactions with type Comment
$transactions-Limit(
FIELD = 'Type',
VALUE = 'Comment'
);
my $content = $transactions-Last-Content;
...
I get the following error in the logs:
Can't call method Content on an undefined value at
/opt/rt4-devel/local/html/Search/Elements/ResultsRSSView
I don't know actually, why the variable $transactions has an undefined
value.
Greetings,
Markus
[rt-users] Custom Charting and Tables
Hi There I'm curious if anyone else has attempted or found a way to achieve this. What I am Able to make is this (sort for the lack of formatting) Queue Status Ticket count BPA new 11 open 5 rejected 1 resolved 7 COO Projects new 2 open 3 rejected 2 resolved 6 DI new 8 open 3 resolved 1 stalled 1 Finance new 6 resolved 5 IT BI Requests new 12 stalled 1 IT Helpdesk new 8 open 8 resolved 42 IT Projects new 18 open 1 resolved 2 stalled 1 Total 0 154 What id like to make is closer to this Queue Open New Resolved Stalled Rejected Total IT 1 5 10 2 0 18 DI 2 5 10 3 0 20 BI 3 5 10 2 0 20 Project 4 5 10 3 1 23 Total 10 20 40 10 1 The Idea is to include it in a dashboard. I am aware that using the chat tool to make a table is a bit of a side way, I could possibly make do if I could make the tables run horizontal. Regards Anton
[rt-users] Prevent users from changing a ticket's priority
Anyone have any information about preventing users from changing a ticket's priority? I would still like a user to have the ability to change the status, owner, and queue of a ticket.
