Re: [rt-users] How manage error message from stmp

[Bill Cole]

On 21 Sep 2015, at 8:41, Albert Shih wrote:


Hi,

When someone add a CC (at creation, of after) and this person make a
mistake the address is wrong how can I known that (or the person).

For example :

When a ticket was create with

  Cc: first_address, second_wrong_address

the smtp server going to send back a error message about
« second_wrong_address », this message is for www@rt_server

but www@rt_server is a black_hole. So no one going to known
«second_wrong_address» never going to received anything.

How you manage this problem ?



http://www.mailermailer.com/labs/projects/RT-Bounce-Handler.rwp

It's unclear to me why Best Practical has never rolled that relatively 
simple functionality into RT itself. Once configured, it results in any 
bounces going back into the ticket that generated them as comments, so 
that staff (who presumably can correct the error) will see them but 
requestors do not.


If you don't like that approach, you could instead just use the 
$SendmailArguments config parameter to make bounces go somewhere useful 
(i.e. adding a sendmail '-fsomewhereuseful\@example.com' argument)

Re: [rt-users] Installing GD components

[Asanka Gunasekera]

Hi Kobus below is the output

[root@rt rt-4.2.12]# perl -MCPAN -e'install "GD"'
Reading '/root/.cpan/Metadata'
Database was generated on Mon, 21 Sep 2015 03:53:40 GMT
Running install for module 'GD'
Checksum for /root/.cpan/sources/authors/id/L/LD/LDS/GD-2.56.tar.gz ok
Configuring L/LD/LDS/GD-2.56.tar.gz with Build.PL
Configuring for libgd version 2.0.34.
Checking for stray libgd header files...none found.

Included Features: GD_XPM GD_JPEG GD_FONTCONFIG GD_FREETYPE GD_PNG GD_GIF 
GD_GIFANIM GD_OPENPOLYGON GD_UNCLOSEDPOLY GD_ANIMGIF GD_FTCIRCLE VERSION_33
GD library used from: /usr
Created MYMETA.yml and MYMETA.json
Creating new 'Build' script for 'GD' version '2.56'
LDS/GD-2.56.tar.gz
/usr/local/bin/perl Build.PL -- OK
Running Build for L/LD/LDS/GD-2.56.tar.gz
Building GD
Extracting Image.pm (with variable substitutions)
cc -I/usr/include -I/usr/local/lib/perl5/5.22.0/x86_64-linux/CORE 
-DVERSION="2.56" -DXS_VERSION="2.56" -fPIC -DHAVE_JPEG -DHAVE_FT -DHAVE_XPM 
-DHAVE_GIF -DHAVE_PNG -DHAVE_ANIMGIF -DVERSION_33 -DHAVE_UNCLOSEDPOLY 
-DHAVE_FONTCONFIG -DHAVE_FTCIRCLE -c -fPIC -fwrapv -fno-strict-aliasing -pipe 
-fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE 
-D_FILE_OFFSET_BITS=64 -D_FORTIFY_SOURCE=2 -fPIC -fPIC -fPIC -O2 -o lib/GD.o 
lib/GD.c
ExtUtils::Mkbootstrap::Mkbootstrap('blib/arch/auto/GD/GD.bs')
cc -shared -O2 -L/usr/local/lib -fstack-protector -o blib/arch/auto/GD/GD.so 
lib/GD.o -L/usr/lib64 -L/usr/lib64 -L/usr/lib64 -L/usr/lib64 -lXpm -lX11 -ljpeg 
-lfontconfig -lfreetype -lpng12 -lz -lm -lgd
LDS/GD-2.56.tar.gz
./Build -- OK
Running Build test
t/GD.t  1/11 
# Failed test 'use GD;'
# at t/GD.t line 14.
# Tried to use 'GD'.
# Error: Can't load 
'/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/arch/auto/GD/GD.so' for module GD: 
libjpeg.so.9: cannot open shared object file: No such file or directory at 
/usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line 193.
# at t/GD.t line 14.
# Compilation failed in require at t/GD.t line 14.
# BEGIN failed--compilation aborted at t/GD.t line 14.

# Failed test 'use GD::Simple;'
# at t/GD.t line 15.
# Tried to use 'GD::Simple'.
# Error: Attempt to reload GD.pm aborted.
# Compilation failed in require at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Simple.pm line 160.
# BEGIN failed--compilation aborted at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Simple.pm line 160.
# Compilation failed in require at t/GD.t line 15.
# BEGIN failed--compilation aborted at t/GD.t line 15.
# Testing using gd2 support.

# Failed test 'unable to generate comparison image for test 1: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 2: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 3: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 4: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 5: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 6: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 7: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.
Can't locate object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# Looks like you planned 11 tests but ran 9.
# Looks like you failed 9 tests of 9 run.
# Looks like your test exited with 255 just after 9.
t/GD.t  Dubious, test returned 255 (wstat 65280, 0xff00)
Failed 11/11 subtests 
t/Polyline.t .. Can't load 
'/root/.cpan/build/GD-2.56-1_9WTm/blib/arch/auto/GD/GD.so' for module GD: 
libjpeg.so.9: cannot open shared object file: No such file or directory at 
/usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line 193.
at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
Compilation failed in require at 
/root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
BEGIN failed--compilation aborted at 
/root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
Compilation failed in require at t/Polyline.t line 

Re: [rt-users] Installing GD components

[Asanka Gunasekera]

Hi Kobus below is the output

[root@rt rt-4.2.12]# perl -MCPAN -e'install "GD"'
Reading '/root/.cpan/Metadata'
Database was generated on Mon, 21 Sep 2015 03:53:40 GMT
Running install for module 'GD'
Checksum for /root/.cpan/sources/authors/id/L/LD/LDS/GD-2.56.tar.gz ok
Configuring L/LD/LDS/GD-2.56.tar.gz with Build.PL
Configuring for libgd version 2.0.34.
Checking for stray libgd header files...none found.

Included Features: GD_XPM GD_JPEG GD_FONTCONFIG GD_FREETYPE GD_PNG GD_GIF 
GD_GIFANIM GD_OPENPOLYGON GD_UNCLOSEDPOLY GD_ANIMGIF GD_FTCIRCLE VERSION_33
GD library used from: /usr
Created MYMETA.yml and MYMETA.json
Creating new 'Build' script for 'GD' version '2.56'
LDS/GD-2.56.tar.gz
/usr/local/bin/perl Build.PL -- OK
Running Build for L/LD/LDS/GD-2.56.tar.gz
Building GD
Extracting Image.pm (with variable substitutions)
cc -I/usr/include -I/usr/local/lib/perl5/5.22.0/x86_64-linux/CORE 
-DVERSION="2.56" -DXS_VERSION="2.56" -fPIC -DHAVE_JPEG -DHAVE_FT -DHAVE_XPM 
-DHAVE_GIF -DHAVE_PNG -DHAVE_ANIMGIF -DVERSION_33 -DHAVE_UNCLOSEDPOLY 
-DHAVE_FONTCONFIG -DHAVE_FTCIRCLE -c -fPIC -fwrapv -fno-strict-aliasing -pipe 
-fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE 
-D_FILE_OFFSET_BITS=64 -D_FORTIFY_SOURCE=2 -fPIC -fPIC -fPIC -O2 -o lib/GD.o 
lib/GD.c
ExtUtils::Mkbootstrap::Mkbootstrap('blib/arch/auto/GD/GD.bs')
cc -shared -O2 -L/usr/local/lib -fstack-protector -o blib/arch/auto/GD/GD.so 
lib/GD.o -L/usr/lib64 -L/usr/lib64 -L/usr/lib64 -L/usr/lib64 -lXpm -lX11 -ljpeg 
-lfontconfig -lfreetype -lpng12 -lz -lm -lgd
LDS/GD-2.56.tar.gz
./Build -- OK
Running Build test
t/GD.t  1/11 
# Failed test 'use GD;'
# at t/GD.t line 14.
# Tried to use 'GD'.
# Error: Can't load 
'/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/arch/auto/GD/GD.so' for module GD: 
libjpeg.so.9: cannot open shared object file: No such file or directory at 
/usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line 193.
# at t/GD.t line 14.
# Compilation failed in require at t/GD.t line 14.
# BEGIN failed--compilation aborted at t/GD.t line 14.

# Failed test 'use GD::Simple;'
# at t/GD.t line 15.
# Tried to use 'GD::Simple'.
# Error: Attempt to reload GD.pm aborted.
# Compilation failed in require at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Simple.pm line 160.
# BEGIN failed--compilation aborted at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Simple.pm line 160.
# Compilation failed in require at t/GD.t line 15.
# BEGIN failed--compilation aborted at t/GD.t line 15.
# Testing using gd2 support.

# Failed test 'unable to generate comparison image for test 1: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 2: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 3: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 4: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 5: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 6: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 7: Can't locate 
object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.
Can't locate object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# Looks like you planned 11 tests but ran 9.
# Looks like you failed 9 tests of 9 run.
# Looks like your test exited with 255 just after 9.
t/GD.t  Dubious, test returned 255 (wstat 65280, 0xff00)
Failed 11/11 subtests 
t/Polyline.t .. Can't load 
'/root/.cpan/build/GD-2.56-1_9WTm/blib/arch/auto/GD/GD.so' for module GD: 
libjpeg.so.9: cannot open shared object file: No such file or directory at 
/usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line 193.
at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
Compilation failed in require at 
/root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
BEGIN failed--compilation aborted at 
/root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
Compilation failed in require at t/Polyline.t line 

Re: [rt-users] Migration from MySQL to PostreSQL - corrupt characters (german umlaut)

[Maik Nergert]

I'm now testing to serialize mysql and import to mysql again.


This is working, so it's a problem with Pg



smime.p7s
Description: S/MIME Cryptographic Signature

[rt-users] Help! I can have Full Text -or- Subject from the Simple Search box, but not both?

[Al Joslin]

I am running 4.2.11

I have install mariadb 10.0 

I have enabled native mySQL full text search

It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from 
the Simple Search box, but not both?

If I disable the full text from the RT_Site_config then the simple search box 
searches subjects but not attachments

If I enable the full text from the RT_Site_config then the simple search box 
searches attachments but not subjects

I don’t know how to proceed, this is not going to go over well…

I also have a custom field my users insisted on that will carry text — can I 
index and search more than one table (attachments) ?

thanks
al;

[rt-users] How manage error message from stmp

[Albert Shih]

Hi,

When someone add a CC (at creation, of after) and this person make a
mistake the address is wrong how can I known that (or the person).

For example :

  When a ticket was create with

Cc: first_address, second_wrong_address

  the smtp server going to send back a error message about
  « second_wrong_address », this message is for www@rt_server

but www@rt_server is a black_hole. So no one going to known
«second_wrong_address» never going to received anything.

How you manage this problem ?

Regards

JAS


--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: j...@obspm.fr
Heure local/Local time:
lun 21 sep 2015 14:38:40 CEST

Re: [rt-users] Installing GD components

[Kobus Bensch]

What happens when you try to install the module manually using CPAN?

Whats the output from that?

On 21/09/2015 12:03, Asanka Gunasekera wrote:

Hi Kobus, thanks for the reply I have installed some packages regarding to 
gd-devel, zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config and below 
is the full output

[root@rt rt-4.2.12]# make testdeps
/usr/local/bin/perl ./sbin/rt-test-dependencies --verbose --with-Oracle 
--with-fastcgi
perl:
 >=5.10.1(5.22.0) ...found
users:
 rt group (apache) ...found
 bin owner (root) ...found
 libs owner (root) ...found
 libs group (bin) ...found
 web owner (apache) ...found
 web group (apache) ...found
CLI dependencies:
 HTTP::Request::Common ...found
 Text::ParseWords ...found
 LWP ...found
 Term::ReadLine ...found
 Getopt::Long >= 2.24 ...found
 Term::ReadKey ...found
CORE dependencies:
 CGI >= 4 ...found
 HTML::Quoted ...found
 Log::Dispatch >= 2.30 ...found
 DateTime::Format::Natural >= 0.67 ...found
 Digest::base ...found
 File::Spec >= 0.8 ...found
 Email::Address::List >= 0.02 ...found
 Plack::Handler::Starlet ...found
 DBI >= 1.37 ...found
 Text::WikiFormat >= 0.76 ...found
 MIME::Entity >= 5.504 ...found
 Devel::GlobalDestruction ...found
 Digest::SHA ...found
 Regexp::Common ...found
 Text::Wrapper ...found
 Date::Extract >= 0.02 ...found
 Class::Accessor::Fast ...found
 LWP::Simple ...found
 HTML::RewriteAttributes >= 0.05 ...found
 Locale::Maketext >= 1.06 ...found
 Errno ...found
 Symbol::Global::Name >= 0.05 ...found
 Storable >= 2.08 ...found
 File::Glob ...found
 File::Temp >= 0.19 ...found
 Text::Password::Pronounceable ...found
 DBIx::SearchBuilder >= 1.65 ...found
 Net::CIDR ...found
 HTML::Mason >= 1.43 ...found
 Scalar::Util ...found
 Mail::Mailer >= 1.57 ...found
 DateTime::Locale >= 0.40 ...found
 Devel::StackTrace >= 1.19 ...found
 Crypt::Eksblowfish ...found
 CSS::Squish >= 0.06 ...found
 IPC::Run3 ...found
 Digest::MD5 >= 2.27 ...found
 Data::GUID ...found
 Sys::Syslog >= 0.16 ...found
 CGI::Emulate::PSGI ...found
 Regexp::IPv6 ...found
 CGI::PSGI >= 0.12 ...found
 UNIVERSAL::require ...found
 Module::Versions::Report >= 1.05 ...found
 HTTP::Message >= 6.0 ...found
 Apache::Session >= 1.53 ...found
 HTML::Scrubber >= 0.08 ...found
 Mail::Header >= 2.12 ...found
 Text::Template >= 1.44 ...found
 CGI::Cookie >= 1.20 ...found
 Locale::Maketext::Fuzzy >= 0.11 ...found
 Plack >= 1.0002 ...found
 Time::HiRes ...found
 HTML::FormatText::WithLinks >= 0.14 ...found
 HTML::FormatText::WithLinks::AndTables ...found
 HTML::Mason::PSGIHandler >= 0.52 ...found
 Email::Address >= 1.897 ...found
 Tree::Simple >= 1.04 ...found
 List::MoreUtils ...found
 HTML::Entities ...found
 File::ShareDir ...found
 Locale::Maketext::Lexicon >= 0.32 ...found
 DateTime >= 0.44 ...found
 Role::Basic >= 0.12 ...found
 Time::ParseDate ...found
 Regexp::Common::net::CIDR ...found
 Encode >= 2.64 ...found
 Date::Manip ...found
 Module::Refresh >= 0.03 ...found
 JSON ...found
 Text::Quoted >= 2.07 ...found
 XML::RSS >= 1.05 ...found
DASHBOARDS dependencies:
 URI::QueryParam ...found
 MIME::Types ...found
 URI >= 1.59 ...found
FASTCGI dependencies:
 FCGI::ProcManager ...found
 FCGI >= 0.74 ...found
GD dependencies:
 GD::Text ...MISSING
 GD::Graph >= 1.47 ...MISSING
 GD ...MISSING
GPG dependencies:
 File::Which ...found
 GnuPG::Interface ...found
 PerlIO::eol ...found
GRAPHVIZ dependencies:
 GraphViz ...found
 IPC::Run >= 0.90 ...found
ICAL dependencies:
 Data::ICal ...found
MAILGATE dependencies:
 Net::SSL ...found
 Mozilla::CA ...found
 Getopt::Long ...found
 Crypt::SSLeay ...found
 LWP::UserAgent >= 6.0 ...found
 Pod::Usage ...found
 LWP::Protocol::https ...found
ORACLE dependencies:
 DBD::Oracle ...found
SMIME dependencies:
 Crypt::X509 ...found
 File::Which ...found
 String::ShellQuote ...found
USERLOGO dependencies:
 Convert::Color ...found

SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
 GD::Graph >= 1.47 ...MISSING
 GD::Text ...MISSING
 GD ...MISSING

Perl library path for /usr/local/bin/perl:
 /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
 /usr/local/

Re: [rt-users] Installing GD components

[Asanka Gunasekera]

Hi Kobus, I can see GD.so under /usr/lib64/perl5/auto/GD/GD.so after using yum 
to install the GD module. Why is compiler unable to file this GD.so? And 
compiler only look in to the directories 

Perl library path for /usr/local/bin/perl:
/usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
/usr/local/lib/perl5/site_perl/5.22.0
/usr/local/lib/perl5/5.22.0/x86_64-linux
/usr/local/lib/perl5/5.22.0

Do I need to link or do some sort of registration

Thanks and Regards


On Mon, 21/9/15, Asanka Gunasekera  wrote:

 Subject: Re: [rt-users] Installing GD components
 To: rt-users@lists.bestpractical.com, "Kobus Bensch" 

 Date: Monday, 21 September, 2015, 17:03
 
 Hi Kobus, thanks for the
 reply I have installed some packages regarding to gd-devel,
 zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config
 and below is the full output
 
 [root@rt rt-4.2.12]# make
 testdeps
 /usr/local/bin/perl
 ./sbin/rt-test-dependencies --verbose --with-Oracle
 --with-fastcgi
 perl:
    
     >=5.10.1(5.22.0) ...found
 users:
         rt group (apache) ...found
         bin owner (root) ...found
         libs owner (root) ...found
         libs group (bin) ...found
         web owner (apache) ...found
         web group (apache) ...found
 CLI dependencies:
        
 HTTP::Request::Common ...found
        
 Text::ParseWords ...found
         LWP
 ...found
         Term::ReadLine
 ...found
         Getopt::Long >= 2.24
 ...found
         Term::ReadKey
 ...found
 CORE dependencies:
         CGI >= 4 ...found
         HTML::Quoted ...found
         Log::Dispatch >= 2.30
 ...found
        
 DateTime::Format::Natural >= 0.67 ...found
         Digest::base ...found
         File::Spec >= 0.8 ...found
         Email::Address::List >= 0.02
 ...found
         Plack::Handler::Starlet
 ...found
         DBI >= 1.37
 ...found
         Text::WikiFormat >=
 0.76 ...found
         MIME::Entity >=
 5.504 ...found
        
 Devel::GlobalDestruction ...found
      
   Digest::SHA ...found
        
 Regexp::Common ...found
        
 Text::Wrapper ...found
        
 Date::Extract >= 0.02 ...found
      
   Class::Accessor::Fast ...found
      
   LWP::Simple ...found
        
 HTML::RewriteAttributes >= 0.05 ...found
         Locale::Maketext >= 1.06
 ...found
         Errno ...found
         Symbol::Global::Name >= 0.05
 ...found
         Storable >= 2.08
 ...found
         File::Glob ...found
         File::Temp >= 0.19 ...found
         Text::Password::Pronounceable
 ...found
         DBIx::SearchBuilder
 >= 1.65 ...found
         Net::CIDR
 ...found
         HTML::Mason >= 1.43
 ...found
         Scalar::Util
 ...found
         Mail::Mailer >= 1.57
 ...found
         DateTime::Locale >=
 0.40 ...found
         Devel::StackTrace
 >= 1.19 ...found
        
 Crypt::Eksblowfish ...found
        
 CSS::Squish >= 0.06 ...found
        
 IPC::Run3 ...found
         Digest::MD5
 >= 2.27 ...found
         Data::GUID
 ...found
         Sys::Syslog >= 0.16
 ...found
         CGI::Emulate::PSGI
 ...found
         Regexp::IPv6
 ...found
         CGI::PSGI >= 0.12
 ...found
         UNIVERSAL::require
 ...found
        
 Module::Versions::Report >= 1.05 ...found
         HTTP::Message >= 6.0 ...found
         Apache::Session >= 1.53
 ...found
         HTML::Scrubber >=
 0.08 ...found
         Mail::Header >=
 2.12 ...found
         Text::Template
 >= 1.44 ...found
         CGI::Cookie
 >= 1.20 ...found
        
 Locale::Maketext::Fuzzy >= 0.11 ...found
         Plack >= 1.0002 ...found
         Time::HiRes ...found
         HTML::FormatText::WithLinks >=
 0.14 ...found
        
 HTML::FormatText::WithLinks::AndTables ...found
         HTML::Mason::PSGIHandler >= 0.52
 ...found
         Email::Address >=
 1.897 ...found
         Tree::Simple
 >= 1.04 ...found
        
 List::MoreUtils ...found
        
 HTML::Entities ...found
        
 File::ShareDir ...found
        
 Locale::Maketext::Lexicon >= 0.32 ...found
         DateTime >= 0.44 ...found
         Role::Basic >= 0.12 ...found
         Time::ParseDate ...found
         Regexp::Common::net::CIDR
 ...found
         Encode >= 2.64
 ...found
         Date::Manip ...found
         Module::Refresh >= 0.03
 ...found
         JSON ...found
         Text::Quoted >= 2.07 ...found
         XML::RSS >= 1.05 ...found
 DASHBOARDS dependencies:
    
     URI::QueryParam ...found
        
 MIME::Types ...found
         URI >=
 1.59 ...found
 FASTCGI dependencies:
         FCGI::ProcManager ...found
         FCGI >= 0.74 ...found
 GD dependencies:
        
 GD::Text ...MISSING
         GD::Graph
 >= 1.47 ...MISSING
         GD
 ...MISSING
 GPG dependencies:
         File::Which ...found
         GnuPG::Interface ...found
         PerlIO::eol ...found
 GRAPHVIZ dependencies:
      
   GraphViz ...found
         IPC::Run
 >= 0.90 ...found
 ICAL dependencies:
         Data::ICal ...found
 MAILGATE dependencies:
      
   Net::SSL ...found
         Mozilla::CA
 .

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Re: [rt-users] Installing GD components

[Asanka Gunasekera]

Hi Kobus, thanks for the reply I have installed some packages regarding to 
gd-devel, zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config and below 
is the full output

[root@rt rt-4.2.12]# make testdeps
/usr/local/bin/perl ./sbin/rt-test-dependencies --verbose --with-Oracle 
--with-fastcgi
perl:
>=5.10.1(5.22.0) ...found
users:
rt group (apache) ...found
bin owner (root) ...found
libs owner (root) ...found
libs group (bin) ...found
web owner (apache) ...found
web group (apache) ...found
CLI dependencies:
HTTP::Request::Common ...found
Text::ParseWords ...found
LWP ...found
Term::ReadLine ...found
Getopt::Long >= 2.24 ...found
Term::ReadKey ...found
CORE dependencies:
CGI >= 4 ...found
HTML::Quoted ...found
Log::Dispatch >= 2.30 ...found
DateTime::Format::Natural >= 0.67 ...found
Digest::base ...found
File::Spec >= 0.8 ...found
Email::Address::List >= 0.02 ...found
Plack::Handler::Starlet ...found
DBI >= 1.37 ...found
Text::WikiFormat >= 0.76 ...found
MIME::Entity >= 5.504 ...found
Devel::GlobalDestruction ...found
Digest::SHA ...found
Regexp::Common ...found
Text::Wrapper ...found
Date::Extract >= 0.02 ...found
Class::Accessor::Fast ...found
LWP::Simple ...found
HTML::RewriteAttributes >= 0.05 ...found
Locale::Maketext >= 1.06 ...found
Errno ...found
Symbol::Global::Name >= 0.05 ...found
Storable >= 2.08 ...found
File::Glob ...found
File::Temp >= 0.19 ...found
Text::Password::Pronounceable ...found
DBIx::SearchBuilder >= 1.65 ...found
Net::CIDR ...found
HTML::Mason >= 1.43 ...found
Scalar::Util ...found
Mail::Mailer >= 1.57 ...found
DateTime::Locale >= 0.40 ...found
Devel::StackTrace >= 1.19 ...found
Crypt::Eksblowfish ...found
CSS::Squish >= 0.06 ...found
IPC::Run3 ...found
Digest::MD5 >= 2.27 ...found
Data::GUID ...found
Sys::Syslog >= 0.16 ...found
CGI::Emulate::PSGI ...found
Regexp::IPv6 ...found
CGI::PSGI >= 0.12 ...found
UNIVERSAL::require ...found
Module::Versions::Report >= 1.05 ...found
HTTP::Message >= 6.0 ...found
Apache::Session >= 1.53 ...found
HTML::Scrubber >= 0.08 ...found
Mail::Header >= 2.12 ...found
Text::Template >= 1.44 ...found
CGI::Cookie >= 1.20 ...found
Locale::Maketext::Fuzzy >= 0.11 ...found
Plack >= 1.0002 ...found
Time::HiRes ...found
HTML::FormatText::WithLinks >= 0.14 ...found
HTML::FormatText::WithLinks::AndTables ...found
HTML::Mason::PSGIHandler >= 0.52 ...found
Email::Address >= 1.897 ...found
Tree::Simple >= 1.04 ...found
List::MoreUtils ...found
HTML::Entities ...found
File::ShareDir ...found
Locale::Maketext::Lexicon >= 0.32 ...found
DateTime >= 0.44 ...found
Role::Basic >= 0.12 ...found
Time::ParseDate ...found
Regexp::Common::net::CIDR ...found
Encode >= 2.64 ...found
Date::Manip ...found
Module::Refresh >= 0.03 ...found
JSON ...found
Text::Quoted >= 2.07 ...found
XML::RSS >= 1.05 ...found
DASHBOARDS dependencies:
URI::QueryParam ...found
MIME::Types ...found
URI >= 1.59 ...found
FASTCGI dependencies:
FCGI::ProcManager ...found
FCGI >= 0.74 ...found
GD dependencies:
GD::Text ...MISSING
GD::Graph >= 1.47 ...MISSING
GD ...MISSING
GPG dependencies:
File::Which ...found
GnuPG::Interface ...found
PerlIO::eol ...found
GRAPHVIZ dependencies:
GraphViz ...found
IPC::Run >= 0.90 ...found
ICAL dependencies:
Data::ICal ...found
MAILGATE dependencies:
Net::SSL ...found
Mozilla::CA ...found
Getopt::Long ...found
Crypt::SSLeay ...found
LWP::UserAgent >= 6.0 ...found
Pod::Usage ...found
LWP::Protocol::https ...found
ORACLE dependencies:
DBD::Oracle ...found
SMIME dependencies:
Crypt::X509 ...found
File::Which ...found
String::ShellQuote ...found
USERLOGO dependencies:
Convert::Color ...found

SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
GD::Graph >= 1.47 ...MISSING
GD::Text ...MISSING
GD ...MISSING

Perl library path for /usr/local/bin/perl:
/usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
/usr/local/lib/perl5/site_perl/5.22.0
/usr/local/lib/perl5/5.22.0/x86_64-linux
/usr/local/lib/perl5/5.22.0
.
make: *** [testdeps] Error 1
[root@rt rt-4.2.12]# 

Thanks and Regards


On Mon, 21/9/15, Kobus Bensch  wrote

Re: [rt-users] Installing GD components

[Kobus Bensch]

Paste some more error info. I had this error and the solution was in the 
detail. For me some GD system packages needed installing.


On 21/09/2015 11:39, Asanka Gunasekera wrote:

Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit)  
configuration goes with out any issue but when I try to do a make testdeps it 
gives me below error

SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
 GD::Graph >= 1.47 ...MISSING
 GD ...MISSING
 GD::Text ...MISSING

and when I try to install GD components I am getting below error, can some one 
tell me how to overcome this situation. I am doing below to install GD

perl -MCPAN -e'install "GD"'

Error

est Summary Report
---
t/GD.t  (Wstat: 65280 Tests: 9 Failed: 9)
   Failed tests:  1-9
   Non-zero exit status: 255
   Parse errors: Bad plan.  You planned 11 tests but ran 9.
t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0)
   Non-zero exit status: 2
   Parse errors: Bad plan.  You planned 1 tests but ran 0.
Files=2, Tests=9,  0 wallclock secs ( 0.05 usr  0.05 sys +  0.12 cusr  0.06 
csys =  0.28 CPU)
Result: FAIL
Failed 2/2 test programs. 9/9 subtests failed.
   LDS/GD-2.56.tar.gz
   ./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
   reports LDS/GD-2.56.tar.gz

How can I over come above situation?
Can I by pass force installation?
Will there be any issue?

Thanks and Best Regards

Asanka


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[rt-users] Installing GD components

[Asanka Gunasekera]

Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit)  
configuration goes with out any issue but when I try to do a make testdeps it 
gives me below error

SOME DEPENDENCIES WERE MISSING. 
GD missing dependencies:
GD::Graph >= 1.47 ...MISSING
GD ...MISSING
GD::Text ...MISSING

and when I try to install GD components I am getting below error, can some one 
tell me how to overcome this situation. I am doing below to install GD

perl -MCPAN -e'install "GD"'

Error

est Summary Report
---
t/GD.t  (Wstat: 65280 Tests: 9 Failed: 9)
  Failed tests:  1-9
  Non-zero exit status: 255
  Parse errors: Bad plan.  You planned 11 tests but ran 9.
t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0)
  Non-zero exit status: 2
  Parse errors: Bad plan.  You planned 1 tests but ran 0.
Files=2, Tests=9,  0 wallclock secs ( 0.05 usr  0.05 sys +  0.12 cusr  0.06 
csys =  0.28 CPU)
Result: FAIL
Failed 2/2 test programs. 9/9 subtests failed.
  LDS/GD-2.56.tar.gz
  ./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
  reports LDS/GD-2.56.tar.gz

How can I over come above situation?
Can I by pass force installation?
Will there be any issue?

Thanks and Best Regards

Asanka

Re: [rt-users] Migration from MySQL to PostreSQL - corrupt characters (german umlaut)

[Maik Nergert]

RT 4.2.8 and MySQL: old and new tickets looks perfectly, also the 
serialized data seems to be ok.



With locale LANG=en_US.UTF-8

^^test ticket with umlaut ü^@^@^@^GSubject


locale LANG=POSIX

^^test ticket with umlaut ^@^@^@^GSubject



Maybe rt-importer or perl opens the binary files with wrong locales and 
while writing to the utf8 Pg DB all characters () are being 
re-encoded?



I'm now testing to serialize mysql and import to mysql again.



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