Re: [rt-users] Installing GD components

[Asanka Gunasekera]

Hi Kobus, I am sorry for the long silence 

I have reinstalled the server with CentOs 6.7 and found below infor doing a 
locate

/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so
/usr/lib64/libjpeg.so
/usr/lib64/libjpeg.so.62
/usr/lib64/libjpeg.so.62.0.0

but the compilation stops at the same point

SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
GD::Graph >= 1.47 ...MISSING
GD::Text ...MISSING
GD ...MISSING
CORE missing dependencies:
XML::RSS >= 1.05 ...MISSING
HTML::FormatText::WithLinks >= 0.14 ...MISSING
HTML::FormatText::WithLinks::AndTables ...MISSING
GRAPHVIZ missing dependencies:
GraphViz ...MISSING

Perl library path for /usr/local/bin/perl:
/usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
/usr/local/lib/perl5/site_perl/5.22.0
/usr/local/lib/perl5/5.22.0/x86_64-linux
/usr/local/lib/perl5/5.22.0
.
make: *** [testdeps] Error 1

It looks there is something wrong with the combination or what I am doing :(

Thanks and Regards

Asanka


On Tue, 22/9/15, Kobus Bensch  wrote:

 Subject: Re: [rt-users] Installing GD components
 To: "Asanka Gunasekera" , 
rt-users@lists.bestpractical.com
 Date: Tuesday, 22 September, 2015, 17:02
 
 
   
 
 
   
   
 Running this command does not mean it is installed. It
 just tells
 you which packages provides the libjpeg.so
 
 
 
 Does the lib actually exist in 
 
 /usr/lib/libjpeg.so or /usr/lib64/libjpeg.so
 
 
 On 22/09/2015
 11:50, Asanka Gunasekera
   wrote:
 
 
 
   yum whatprovides "*/libjpeg.so" 
 
 
 
 -- 
 
   Kobus Bensch Trustpay Global LTD email
 signature
   Kobus Bensch
 
   Senior Systems Administrator
 
   Address:  22 & 24 | Frederick Sanger Road |
 Guildford | Surrey
   | GU2 7YD
 
   DDI:  0207 871 3958
 
   Tel:  0207 871 3890
 
   Email:  kobus.ben...@trustpayglobal.com
 
   
 
   
 
 
 
 
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 authorised Electronic Money Institution regulated by the
 Financial Conduct Authority registration number 900043.
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 registered address 130 Wood Street, London, EC2V 6DL, United
 Kingdom.For further details please visit our
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 any attachments are confidential and remain the property of
 Trustpay Global Ltd unless agreed by contract. It is
 intended solely for the person to whom or the entity to
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 on the content of this email or its attachments. If this
 email has been received by you in error please advise the
 sender and delete the email from your system. Trustpay
 Global Ltd does not accept any liability for any personal
 view expressed in this message.

[rt-users] Custom Field Template

[Kobus Bensch]

Hi

I have written a script that looks like this:

Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond

Custom Condition: return 0 unless $self->TransactionObj->Type eq 
'CustomField';

  return 1;


The Template Looks like this:
Name: CR Change Admin Correspondence
Desc: Plain text admin correspondence template when CF is changed
Type: Perl
Content: RT-Attach-Message: yes

Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

The CR_Owner was changed to: {$Ticket->FirstCustomFieldValue('CR_Owner')}

{$Transaction->Content()}


How can I change this to say:

If field 1 has changed {$Ticket->FirstCustomFieldValue('CR_Owner')}
If Field 2 has changed {$Ticket->FirstCustomFieldValue('CR_Date')}

Etc...

Basically want to onlist the fields in an email if they have changed.

Thanks in advance

Kobus

--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.

[rt-users] Custom Field Template

[Kobus Bensch]

Hi

I have written a script that looks like this:

Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond

Custom Condition: return 0 unless $self->TransactionObj->Type eq 
'CustomField';

  return 1;



--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.

Re: [rt-users] Custom Field Template

[Matt Zagrabelny]

On Thu, Oct 15, 2015 at 11:19 AM, Kobus Bensch
 wrote:
> Hi
>
> I have written a script that looks like this:
>
> Desc: On Change of CF
> Cond: User Defined
> Action: Notify AdminCCs
> Template: CR Change Admin Correspond
>
> Custom Condition: return 0 unless $self->TransactionObj->Type eq
> 'CustomField';
>   return 1;
>
>
> The Template Looks like this:
> Name: CR Change Admin Correspondence
> Desc: Plain text admin correspondence template when CF is changed
> Type: Perl
> Content: RT-Attach-Message: yes
>
> Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>
> The CR_Owner was changed to: {$Ticket->FirstCustomFieldValue('CR_Owner')}
>
> {$Transaction->Content()}
>
>
> How can I change this to say:
>
> If field 1 has changed {$Ticket->FirstCustomFieldValue('CR_Owner')}
> If Field 2 has changed {$Ticket->FirstCustomFieldValue('CR_Date')}

The $Transaction data should have what you need to make a logic choice
in your template.

-m

Re: [rt-users] Regarding External Authentication using LDAP

[bharath reddy]

Hi Bob,

I'm using RT version greater than 4.2 but I don't think that line is
causing the issue. I found following in the log file :

[1755] [Thu Oct 15 16:04:59 2015] [debug]: Attempting to use external auth
service: My_LDAP
(/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[1755] [Thu Oct 15 16:04:59 2015] [debug]: SSO Failed and no user to test
with. Nexting
(/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[1755] [Thu Oct 15 16:04:59 2015] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/rt/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)

The user is not getting passed to LDAP I guess.

Thanks,
Bharath.

On Wed, Oct 14, 2015 at 8:53 AM, Bob Shaker 
wrote:

> What Version of RT are you running? If you are using 4.2 or greater (you
> should be if you’re setting up a new instance) you need to
>
> Replace this line
>
> Set(@Plugins, qw(RT::Authen::ExternalAuth) );
>
> With this line
>
> Plugin('RT::Authen::ExternalAuth');
>
>
>
> *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On
> Behalf Of *bharath reddy
> *Sent:* Tuesday, October 13, 2015 10:38 PM
> *To:* Anton Panetta 
> *Cc:* RT-List 
> *Subject:* Re: [rt-users] Regarding External Authentication using LDAP
>
>
>
> Hi Anton,
>
>
>
> I used following block in my RT_SiteConfig :
>
>
>
> Set(@Plugins, qw(RT::Authen::ExternalAuth) );
>
> Set($ExternalAuthPriority, ["My_LDAP"]);
>
> Set($ExternalInfoPriority, ["My_LDAP"]);
>
> Set($AutoCreateNonExternalUsers,1);
>
>
>
> Set($ExternalSettings, {
>
>  'My_LDAP'   =>  {   ## GENERIC SECTION
>
>   'type'=>  'ldap',
>
>   'server'  =>  '
> vmns1.cs.sunysb.edu',
>
>'user'  =>  'CN=Recruit
> LDAP user,OU=Service Accounts,OU=SBCS,DC=cs,DC=stonybrook,DC=edu',
>
>'pass'   =>  '***',
>
>'base'   =>
> 'ou=SBCS,dc=cs,dc=stonybrook,DC=edu',
>
>  #  'filter'   =>
> '((&(objectCategory=Users)))',
>
> filter =>
> '(objectClass=*)',
>
>'d_filter'  =>
> '(userAccountControl:1.2.840.113556.1.4.803:=2)',
>
> #'d_filter' =>
> '(&(objectCategory=User) (ObjectClass=Person))' ,
>
>'tls'  =>  1,
>
>'ssl_version' =>  3,
>
>'net_ldap_args' => [
>   version =>  3   ],
>
>  #  'group'=>
> 'CN=Domain Users,CN=Users,DC=cs,DC=stonybrook,DC=edu',
>
>  #  'group_attr'   =>
> 'member',
>
>'attr_match_list'  =>
> ['Name',
>
>
> 'EmailAddress'
>
>  ],
>
>'attr_map' =>
> {   'Name' => 'sAMAccountName',
>
>
> 'EmailAddress' => 'mail'  }
>
>   }
>
>}
>
>);
>
>
>
> Is anything that I'm missing ?
>
>
>
> Thanks,
>
> Bharath.
>
>
>
>
>
> On Tue, Oct 13, 2015 at 8:04 PM, Anton Panetta <
> anton.pane...@haircareaust.com> wrote:
>
> Whats the block you put in your RT_SiteConfig relating to external auth?
>
>
>
>
>
>
>
> *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On
> Behalf Of *bharath reddy
> *Sent:* Wednesday, 14 October 2015 3:58 AM
> *To:* RT-List 
> *Subject:* [rt-users] Regarding External Authentication using LDAP
>
>
>
> Dear All,
>
>
>
> I followed the link https://metacpan.org/pod/RT::Authen::ExternalAuth and
> made required changes and then restarted my apache server. But when I'm
> logging into the RT from web it fails with :
>
> "*Your username or password is incorrect*"
>
>
>
> But user exists in the LDAP.
>
>
>
> Log file contains :
>
> [22441] [Tue Oct 13 16:58:25 2015] [error]: FAILED LOGIN for
>  from 130.245.10.107 (/rt/lib//RT/Interface/Web.pm:810)
>
>
>
> From the code(/rt/lib//RT/Interface/Web.pm) it fails at this point :
>
>
>
> unless ( $user_obj->id && $user_obj->IsPassword( $ARGS->{pass} ) ) {
>
> $RT::Logger->error("FAILED LOGIN for @{[$ARGS->{user}]} from
> $ENV{'REMOTE_ADDR'}");
>
>
>
> Can any one help me how to change the flow to authenticate from LDAP i.e
> it should check the username and password against the LDAP and not from