[rt-users] Dashboard Chart Descriptions

[Hummer, Greg]

Good morning,

I need to add chart descipritons into a dashboard I created. Does anyone know 
of a way to insert a chart description into dashboards, insert a content type 
into a dashboard below a chart for the purpose of a chart description, or 
insert code into the charts SQL Query so that the “Query” displaying under the 
chart will also show the text desired (a chart description)?

I tried entering in /* Text /* into the advanced query, but RT gave me " Wrong 
query, expecting a AGGREGATOR ".

Thank you for your help.

Greg

[rt-users] Unable to create scrips in RT 4.2.12

[David Ramage]

Good afternoon,
I recently inherited a RT installation.  After upgrading our test system to 
4.2.12 I am unable to create scrips, either locally or for a specific queue.  I 
get a standard "An internal error has occurred" message from the web UI, and 
the following in syslog:

[17510] Can't call method "Queue" on an undefined value at 
/opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012  
[/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012
[/opt/rt4/share/html/Widgets/TitleBox:56]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012
[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012
[/opt/rt4/share/html/Admin/autohandler:49]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012
[/opt/rt4/share/html/autohandler:53]#012

I have verified that the undefined value is $args{'TicketObj'} in the Stage 
function in Scrip.pm, but haven't gotten any further.  I'll be greatful for any 
suggestions.