[rt-users] Dashboard Chart Descriptions
Good morning, I need to add chart descipritons into a dashboard I created. Does anyone know of a way to insert a chart description into dashboards, insert a content type into a dashboard below a chart for the purpose of a chart description, or insert code into the charts SQL Query so that the “Query” displaying under the chart will also show the text desired (a chart description)? I tried entering in /* Text /* into the advanced query, but RT gave me " Wrong query, expecting a AGGREGATOR ". Thank you for your help. Greg
[rt-users] Unable to create scrips in RT 4.2.12
Good afternoon, I recently inherited a RT installation. After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue. I get a standard "An internal error has occurred" message from the web UI, and the following in syslog: [17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012 [/opt/rt4/share/html/Widgets/TitleBox:56]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012 [/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53]#012 I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further. I'll be greatful for any suggestions.