[rt-users] Sending Mail

[Yara Briceño]

Good morning,

We have an issue when we create a new RT, it isn´t being sent to gmail
adresses. Then the error throws us:

*Our system has detected an unusual rate of 550-5.7.1 unsolicited mail
originating from your IP address. To protect our 550-5.7.1 users from spam,
mail sent from your IP address has been blocked. 550-5.7.1 Please visit
550-5.7.1  https://support.google.com/mail/answer/81126
 to review our Bulk Email 550
5.7.1 Senders Guidelines. 7si3194614vkl.156 - gsmtp (in reply to end of
DATA command)*

For your information, RT version: 3.6

Waiting for your reply.

Thankful,

-- 
Ing. Yara A. Briceño G.
Dep. Operaciones
Consorcio Unplugged, C.A.

www.unpluggedcorp.com
ofic (central). 0212 740.30.80/84
ext. 7771
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] User not getting the webpath in links

[Luke Hopkins]

Just to give the solution if people need it.  I went into the user's 
settings -> saved searches recreated the entire search and now it works.


On 29/03/2016 19:58, Joop wrote:

On 29-3-2016 18:00, Luke Hopkins wrote:

Has anyone encountered this issue before?  Am I not providing enough
information to make the issue clear?

On 24/03/2016 17:25, Luke Hopkins wrote:

I recently upgraded my database from 4.0.4 to 4.4.0.  Everything works
fine except for one user who doesn't get the right links. Whenever the
user clicks on a queue all tickets have the format:

'  __id__/TITLE:#',

while every other user has the correct format of:

'__id__/TITLE:#',


This cause the user to get a 503 whenever they click a link because the
WebPath is missing.

I can change the format but it always reverts back when I leave the
query.  How do I get this to get the correct format each time.

I think I have seen this before on the list. Think has something todo
with a search that is in the attributes table and thus part of the users
profile.
There is a rt-attributes-viewer command that will show you the decoded
content. Find all the records of that user and run the searches through
this tool to see which one it is. There is also an editor tool.

Regards,

Joop

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016