Re: [rt-users] RT 4.4 failing to send CC emails

[Todd Wade]

On 4/19/16 7:34 AM, Luke Hopkins wrote:

Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42:
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax
illegal for recipient addresses


Are you setting $UseFriendlyToLine? Can you confirm its value via Admin 
> Tools > System Configuration (/Admin/Tools/Configuration.html)?


Its documented to not work with sendmail 
(https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#UseFriendlyToLine), 
and from what I can find online this error appears to be the error you 
get from sendmail using it 
(http://www.gossamer-threads.com/lists/rt/users/96285).


Regards,

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] RT 4.4 failing to send CC emails

[Luke Hopkins]

Hi here is the log from sendmail.

Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: 
Authentication-Warning: rt_test.openimp.net: www-data set sender to 
queue@email.address using -f
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: 
from=queue@email.address, size=1432, class=-60, nrcpts=1, msgid=
4.0-14-1461064894-48.402-...@support.openimp.net>, relay=www-data@localhost
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42: 
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax

illegal for recipient addresses
Apr 19 11:21:35 rt_test sendmail[43]: u3JBLYl143: from=<>, 
size=2706, class=0, nrcpts=1, msgid=<201604191121.u3JBLYOt42@rt_test

.openimp.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Apr 19 11:21:35 rt_test sendmail[42]: u3JBLYOt42: 
to=queue@email.address, delay=00:00:01, xdelay=00:00:01, mailer=relay,
 pri=3, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent 
(u3JBLYl143 Message accepted for delivery)
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., field=cn_subject, status=failed to extract CN
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., field=cn_issuer, status=failed to extract CN
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., version=TLSv1/SSLv3, verify=FAIL, 
cipher=ECDHE-RSA-AES2

56-GCM-SHA384, bits=256/256
Apr 19 11:21:35 rt_test sendmail[45]: u3JBLYl143: 
to=, delay=00:00:00, xdelay=00:00:00, mailer=rela
y, pri=122706, relay=our.mail.server.com. [94.228.70.17], dsn=2.0.0, 
stat=Sent (Ok: queued as E8EEC80D2A)


It looks very much like the script is messing up and not passing an 
email address to sendmail.


Luke

On 18/04/2016 16:43, Todd Wade wrote:

On 4/18/16 9:40 AM, Luke Hopkins wrote:

I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the logs.


You'll need to see the mail server logs to get the reason the send is 
failing. Perhaps /var/log/maillog or something like that.


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016