[rt-users] Scrip "On transaction and SetStarted Open Ticket" not working
Hi -- I recently upgraded to RT 4.2 and found that the "On transaction and SetStarted Open Ticket" scrip was not correctly setting the Started date or setting the status to Open. I've tried playing with recreating this scrip and various other tricks, but nothing seems to make it work: I'm not sure if the 'On Transaction' condition isn't working, or if the 'On SetStarted Open Ticket' Action isn't working. Either way, from an earlier message in the list, it looks like an error occured during my upgrade, but I don't know where this might be. As far as I could tell, the upgrade went smoothly and no errors were reported. How can I check what part of the scrip is broken? How can I tell what part of the install broke? I also tried updating to 4.4 (from 4.2) hoping that this would fix this but, although the installation went smoothly and no errors were reported, the problem still exists. Thanks, John -- Dr. John Ouellette Operations Manager | Gestionnaire des opérations Canadian Astronomy Data Centre | Centre canadien de données astronomiques National Research Council Canada | Conseil national de recherches Canada 5071 West Saanich Road | 5071, chemin West Saanich Victoria, BC V9E 2E7 | Victoria, (C.-B.) V9E 2E7 Telephone | Téléphone 250-363-3037 Government of Canada | Gouvernement du Canada - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Show Ticket Message in Search/Results.html
Sorry, late to the conversation, but here's something I think is similar: https://metacpan.org/pod/RT::Extension::PreviewInSearch On 4/25/16 4:48 AM, David Schmidt wrote: On 25.04.2016 09:58, David Schmidt wrote: On 25.04.2016 08:49, Christian Loos wrote: Am 25.04.2016 um 08:46 schrieb David Schmidt: Another path that looks weird to me is: "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" shouldnt that be "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once" Arg ... I missed this, this must be "local/html/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" Chris Hey Chris, thanks for your help. After a bit of debugging these appear to be the correct locations: "local/html/Callbacks/Univie/Search/Elements/BuildFormatString/Default" "local/html/Callbacks/Univie/Elements/RT__Ticket/ColumnMap/Once" "local/lib/RT/Ticket_Local.pm" I'll wrap everything up in an extension and put it on github. cheers david - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 https://github.com/davewood/RT-Extension-TicketPreview - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Centos 7 - Forbidden, You don't have, permission to access /rt4 on this server
Hi, It also says: " # Set DocumentRoot as appropriate for the other content you want to serve DocumentRoot /var/www" So to a path where your other content that you want apache to serve, I'm afraid only you can answer that question. Best Regards Martin On 2016-04-25 10:18, Yanni wrote: Hello In the section "Running RT at rt rather than /" says that you need to make sure "DocumentRoot" is not set to "/opt/rt4/share/html/". What path am I supposed to use, please? Thanks - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Centos 7 - Forbidden, You don't have, permission to access /rt4 on this server
Hello In the section "Running RT at rt rather than /" says that you need to make sure "DocumentRoot" is not set to "/opt/rt4/share/html/". What path am I supposed to use, please? Thanks - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Show Ticket Message in Search/Results.html
On 25.04.2016 09:58, David Schmidt wrote: On 25.04.2016 08:49, Christian Loos wrote: Am 25.04.2016 um 08:46 schrieb David Schmidt: Another path that looks weird to me is: "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" shouldnt that be "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once" Arg ... I missed this, this must be "local/html/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" Chris Hey Chris, thanks for your help. After a bit of debugging these appear to be the correct locations: "local/html/Callbacks/Univie/Search/Elements/BuildFormatString/Default" "local/html/Callbacks/Univie/Elements/RT__Ticket/ColumnMap/Once" "local/lib/RT/Ticket_Local.pm" I'll wrap everything up in an extension and put it on github. cheers david - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016 https://github.com/davewood/RT-Extension-TicketPreview - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Show Ticket Message in Search/Results.html
On 25.04.2016 08:49, Christian Loos wrote: Am 25.04.2016 um 08:46 schrieb David Schmidt: Another path that looks weird to me is: "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" shouldnt that be "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once" Arg ... I missed this, this must be "local/html/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" Chris Hey Chris, thanks for your help. After a bit of debugging these appear to be the correct locations: "local/html/Callbacks/Univie/Search/Elements/BuildFormatString/Default" "local/html/Callbacks/Univie/Elements/RT__Ticket/ColumnMap/Once" "local/lib/RT/Ticket_Local.pm" I'll wrap everything up in an extension and put it on github. cheers david - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Show Ticket Message in Search/Results.html
Am 25.04.2016 um 08:46 schrieb David Schmidt: > Another path that looks weird to me is: > > "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" > > shouldnt that be > > "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once" Arg ... I missed this, this must be "local/html/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" Chris - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Show Ticket Message in Search/Results.html
I tried that already and it didnt change a thing. I run the dev server directly form the command line (./sbin/rt-server --port 3000) and dont get an error msg. Another path that looks weird to me is: "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" shouldnt that be "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once" ? On 25.04.2016 07:59, Christian Loos wrote: Am 23.04.2016 um 10:25 schrieb David Schmidt: On a sidenote (and without intention to blame you for anything) RT development is horrible to debug. :) You should see in your logs a message like 'function TicketPreview not defined' ... $ cat local/lib/rt/Ticket_Local.pm because the correct path is local/lib/RT/Ticket_Local.pm Chris - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
