To clarify the previous question, if you were using
RT::Authen::ExternalAuth in a previous version of RT (pre-4.4) and have
it pulled in as a Plugin, you need to remove it because it is now in
core. It's not clear to me if your RT_SiteConfig.pm is from an earlier
RT version. If so, you will need to make some updates due to the RT
version change:
https://docs.bestpractical.com/rt/4.4.1/UPGRADING-4.4.html
On 5/25/16 10:21 PM, Bart Bunting wrote:
Peter,
Not sure, but this is a new install using rt 4.4.
Kind regards
Peter Viskup writes:
Couldn't this be related to RT::Authen::ExternalAuth migration to RT
core since 4.4 version?
https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html
--
Peter
On Wed, May 25, 2016 at 2:26 AM, Bart Bunting wrote:
Hi there,
I may be just missing something but this is failing miserably for me and
I am not sure what the correct way to fix it is:
Running rt 4.4.1 rc1 as of today.
The situation is I have external authentication working fine using both
RT::Authen::ExternalAuth and RT::LDAPImport.
I use puppet to provision the machine.
When I have the external authentication configuration enabled in
RT_SiteConfig.pm the
initial database import breaks. I think this is because when it trys to
add the "root" user it attempts to canonicalize the name from ldap which
fails.
Here is an example of the run:
make initialize-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
--action init --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to
your mysql instance on localhost (port '') as root
Please specify that user's database password below. If the user has no database
password, just press return.
Password:
Working with:
Type: mysql
Host: localhost
Port:
Name: rt4
User: rt
DBA:root
Now creating a mysql database rt4 for RT.
Done.
Now populating database schema.
Done.
Now inserting database ACLs.
Done.
Now inserting RT core system objects.
[15076] [Wed May 25 00:15:29 2016] [critical]: Undefined subroutine
&RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at
/opt/rt_source/sbin/../lib/RT/User.pm line 787.
(/opt/rt_source/sbin/../lib/RT.pm:390)
Undefined subroutine &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo
called at /opt/rt_source/sbin/../lib/RT/User.pm line 787.
Makefile:386: recipe for target 'initialize-database' failed
make: *** [initialize-database] Error 2
root@rt-dev:/opt/rt_source#
I can work around this by having puppet install one version of RT_SiteConfig.pm
without
external authentication configured, run the database import and then
replace it with a version with external auth enabled.
This works, I've tested it.
It just feels terribly ugly and wrong.
Can anyone suggest what I might be doing wrong here or is this a genuine
issue?
Kind regards
Bart
--
Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
Bart
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
