I found the issue is Everyone ( or the user sending the email) needs SeeQueue
on the queue supplied by rt-mailgate so it can be loaded and
$queue->TicketCustomFields produces a Custom Fields objects
Another thread mentions passing a queue: command in order to set cfs. But that
didn't work for me. Maybe if the user has rights to the supplied queue but no
right to.change queues the same result might be achieved.
W
On December 10, 2016 8:10:14 PM EAT, Woody - Wild Thing Safaris
<wo...@wildthingsafaris.com> wrote:
>Hi All,
>
>I am trying to create a ticket by email with various fields set.
>
>I have set headers
>
>X-RT-Command: CustomField{PNR}: 12345678
>
>and the lodges show
>
>Running CommandByMail as a...@b.cm
>(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309)
>[2482] [Sat Dec 10 17:05:33 2016] [debug]: Found pseudoheader:
>CustomField{PNR} => 12345678
>
>but it does not set the field, and no error shown.
>
>I am sure it's a rights issue, but i've set "Everyone" SeeCustomField
>and ModifyCustomField at CF level and Queue level, and even global
>level, but it does not get set
>
>any hints?
>
>w.
>
>
>--
>
>-----------------------
>
>Richard Wood (Woody)
>Managing Director
>Wild Thing Safaris Ltd.
>
>UK: 2B Habbo St, Greenwich, London
>Dar es Salaam: 5 Ethan St, Mbezi beach
>Arusha: 3 Ebeneezer Rd, Njiro
>PO BOX 34514 DSM
>Office: +255 (0) 222 617 166
>Office Mobile: +255 (0) 773 503 502
>Direct: +255 742 373 327
>Skype: woody1tz
>http://wildthingsafaris.com
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