Re: [rt-users] mysql DB engine ndbdcluster

2016-12-13 Thread Alex Vandiver 
On Tue, 13 Dec 2016 12:25:37 +0100
Pescoller Reinhold  wrote:
> Thanks for your informations.
> 
> I tried to do so but rt give me an error that innodb is required and
> that I should upgrade my tables.
> Have I to change this direct in the code?


lib/RT/Handle.pm:
https://github.com/bestpractical/rt/blob/095caac2a4b4fc7baba0d7878a79f8b486579854/lib/RT/Handle.pm#L291

I'll reiterate that while RT may appear to work in trivial
conditions, you're setting yourself up for a world of both poor
performance and nasty race condition bugs. You get to keep all of the
pieces when it bursts into flames in production -- NDB is in no way a
supported, suggested, or sane backing engine for RT.
 - Alex
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Re: [rt-users] Disable mobile UI?

2016-12-13 Thread Emmanuel Lacour 
Le 13/12/2016 à 10:06, Giuseppe Sollazzo a écrit :
>
> Hi list,
>
> is there any configuration option to (temporarily) disable the Mobile
> UI, so that it goes to the full website from mobile UAs, without
> having to manually alter the URL?
>


unfortunatly, no, you have to override the method "MobileClient" of
lib/RT/Interfaces/Web.pm so it returns always undef.
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[rt-users] Disable mobile UI?

2016-12-13 Thread Giuseppe Sollazzo 
Hi list,

is there any configuration option to (temporarily) disable the Mobile UI, so 
that it goes to the full website from mobile UAs, without having to manually 
alter the URL?

Thanks


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Re: [rt-users] mysql DB engine ndbdcluster

2016-12-13 Thread Alex Vandiver 
On Tue, 13 Dec 2016 10:28:41 +0100
Reinhold Pescoller  wrote:
> Is there some possibilty to change the default db engine from innodb to 
> ndbdcluster in rt4?

RT assumes REPEATABLE READ isolation; you may encounter subtle and
difficult to diagnose bugs under READ COMMITTED isolation, which is all
that NDB supports.  Performance of joins is generally not great under
NDB, and RT assumes that joins do not incur a significant cost penalty.

In short, you _might_ be able to get it to run simply by adjusting the
table types, but I only expect it to get you into trouble down the road.
 - Alex
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RT 4.4 and RTIR training sessions, and a new workshop day! 
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[rt-users] Use one outgoing email address for user group

2016-12-13 Thread Claude EDUMA 
Hello everybody.

I want to use a generic email address for outgoing communication for duty
team.
it's possible ?

Tank you .

Claude :)
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[rt-users] mysql DB engine ndbdcluster

2016-12-13 Thread Reinhold Pescoller 

Hi,

Is there some possibilty to change the default db engine from innodb to 
ndbdcluster in rt4?


thanks

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017