[rt-users] mandatory custom field
Hello I have some custom fields (mandatory and optional). I would differentiate between mandatory and optional fields. I would add a mark or something else near mandatory fields. Is it possible ? Thanks, -- Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] new status
Thanks a lot. It works fine now. Alex Jeff Voskamp a écrit : > On 10/26/2009 05:53 AM, Alexandre PIASER wrote: >> Hello, >> >> I added a new status "validation_RS" . >> I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new >> open validation_RS stalled)); >> >> It works : I see it on rt but I can't use it. >> When I try to change the ticket's status with this status, RT >> doesn't want : it tells me "Bad value for status". >> Don't i forget to do something ? >> >> Thanks, >> >> > It's too long - a status name is limited to 10 characters. > > Jeff Voskamp > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] new status
Hello, I added a new status "validation_RS" . I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new open validation_RS stalled)); It works : I see it on rt but I can't use it. When I try to change the ticket's status with this status, RT doesn't want : it tells me "Bad value for status". Don't i forget to do something ? Thanks, -- Alexandre ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearchSummary
Thanks a lot.
It works fine.
Alex
Emmanuel Lacour a écrit :
> On Mon, Oct 05, 2009 at 04:46:32PM +0200, Alexandre PIASER wrote:
>
>> Hello,
>>
>> I use rt 3.8.2 and I need help.
>> I want to display the status resolved on the quickshearchsummary.
>>
>> Example:
>> QueueNewOpenResolved
>> Support5 102
>> IT3 5 4
>>
>>
>
> You have to copy share/html/Elements/Quicksearch to local/html/Elements,
> then modify this one to add "resolved" status as it use only
> ActiveStatuses by default.
> then clear your mason cache (rm -rf /var/masonf_data/obj) and
> restart your webserver.
>
> Adding the following line at end of file (before ) should to the
> trick:
>
> push @conditions, { cond => "Status = 'resolved'", name => loc('resolved') };
>
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>
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[rt-users] QuickSearchSummary
Hello, I use rt 3.8.2 and I need help. I want to display the status resolved on the quickshearchsummary. Example: QueueNewOpenResolved Support5 102 IT3 5 4 Thanks, -- Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
