Re: [rt-users] Install RT on Rackspace Cloud Server
Good news! Using the procedure located HERE<http://www.ptitov.net/2008/07/request-tracker-installation-o.html> I was successful in getting a bare install of RT 3.8.8 up and running on the Rackspace CloudServer. Doing a bit of testing/tweaking now... I'll get a image of the build so far and then try the data migration. -=BEN=- On Jul 27, 2010, at 11:05 AM, Dominic Hargreaves wrote: On Tue, Jul 27, 2010 at 09:56:28AM -0500, Ben McLendon wrote: We've made multiple attempts to install RT on a Cloud server (Centos 5.5) hosted at Rackspace with no success. Our plan is two fold: move our current installation from our own internal server to the hosted one, and also upgrade from 3.6.3 to the latest stable version in the process. Any ideas on the process in broad strokes or step-by-step would be greatly appreciated. It would be useful if you could give some idea of where you fell down so that we can provide some specific pointers. In general, the plan would be like something like: * configure new installation and test with test database ... * shut down new installation and wipe out test database * make sure that appropriate configuration changes have been made * rtname and organization should match old system * shut down current installation * dump database to a file * load database onto new server * run database upgrade process on new server: rt-setup-database --action upgrade [..] * start up new installation You'd want to test that whole migration cycle before trying it for real, ensuring that you don't accidentally send out mail to real users whilst doing that stage of testing. This assumes that no local modifications have been made to the old system. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Install RT on Rackspace Cloud Server
We've made multiple attempts to install RT on a Cloud server (Centos 5.5) hosted at Rackspace with no success. Our plan is two fold: move our current installation from our own internal server to the hosted one, and also upgrade from 3.6.3 to the latest stable version in the process. Any ideas on the process in broad strokes or step-by-step would be greatly appreciated. Ben McLendon I.T. Director Barnes Healthcare Services Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Give a ticket
The only option in the “Owner” dropdown is Nobody. Is there a way to “give” a ticket to another user? I have to tell a tech to “take” a ticket so we can keep track of who is working on what. Ben McLendon, MCP Director, Information Technology [EMAIL PROTECTED] www.barneshc.com Barnes Health Care Services 200 South Patterson Street Valdosta, GA 31601 Telephone: 229-245-6039 Ext. Fax: 229-245-6005 Cell: 229-560-0322 CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. This communication may also contain material protected and governed by the Health Insurance Portability and Accountability Act (HIPAA). If you are not the intended recipient of this e-mail and the information it contains or if you are not the employee or agent responsible for delivering this e-mail and the information it contains to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please contact the sender of this message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] email addresses in the cc field do not receive emails related to the ticket
We are running a new install of RT 3.4.5 on Redhat ES4. When creating a ticket and entering a recipient in the cc field, the named recipient does not receive a copy of the ticket. Ben McLendon, MCP Director, Information Technology [EMAIL PROTECTED] www.barneshc.com Barnes Health Care Services 200 South Patterson Street Valdosta, GA 31601 Telephone: 229-245-6039 Ext. Fax: 229-245-6005 Cell: 229-560-0322 CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. This communication may also contain material protected and governed by the Health Insurance Portability and Accountability Act (HIPAA). If you are not the intended recipient of this e-mail and the information it contains or if you are not the employee or agent responsible for delivering this e-mail and the information it contains to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please contact the sender of this message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
