Re: [rt-users] can users be prevented from editing 'RT at a glance'?
Hello Kenneth, On Thu, Apr 24, 2008 at 3:08 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: >Not that I know of. I think the design concept was based on the > "usual" situation of a user cannot do anything on the WebUI unless they are > privileged, and if they are privileged, why keep them from customizing their > own home page? What is it you do not want them to see? Maybe there is > another way. > I sent another email in this thread a few minutes ago - I wrote there my observation that even if a user is not granted any global group or user rights, being able to edit RT-at-a-glance seems to be a default right that can not be disabled without hacking RT. So my need may be understood better - the reason I want to prevent my users from modifying RT-at-a-glance is this: If you have a lot of tickets under "tickets you own" - it would be very to identify with one glance which among all the tickets you own was recently updated by the requestor, meaning there's new data available on that ticket that you might have not read yet. I know sending out an email to ticket owner when a ticket is updated by requestor is a possible solution, but I wanted to do everything inside RT - so this is not an option for me. I am actually not the only one needing this kind of functionality, as I have noticed the same thing was also asked for in the RT-Wishlist here: http://wiki.bestpractical.com/view/WishList The request reads: "It would also be nice to highlight tickets that you own but were not the last person to make contact with it. It's an easy patch but would be nice to see it main stream." The easiest solution I found to this specific need is editing the "tickets you own" part and then adding a column called "LastUpdatedBy" - so a quick glance to the "tickets you own" will already tell you which are the tickets where it was not you who last made contact but the customer. I have also found that making the modified RT-at-a-glance with the "LastUpdatedBy" column as the default for all users can be done by following the instructions here: http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance The very last thing that I just need to do now and which I cant seem to solve, is how to prevent my users from modifying RT-at-a-glance, so they will only use the default (I also dont want to deal with complaints like "hey, how come the columns in my RT-at-a-glance is different from my neighbor?). Much thanks! Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] can users be prevented from editing 'RT at a glance'?
Hello Chris, On Thu, Apr 24, 2008 at 12:23 AM, Chris Fabri <[EMAIL PROTECTED]> wrote: > > This is the "modify self" right, which can be applied on a per group or > per user basis in the global rights sections respectively. Remove this > right, and users won't be able to update RT-at-a-Glance, and probably > some other items related. > The user I was trying things out with have "*No rights granted*" in all Global Group Rights and Global User Rights. My RT installation is an almost fresh install that contains no modifications of any kind except 1 thing: i gave the system group "Everyone" the right to Comment, Create and Reply to Tickets, and also SeeQueue for the queue "General". In short, what I observed is that being able to edit RT-at-a-glance is something that comes default to all users even if they have zero rights granted in almost all areas except queue specific rights. I'm sending another email in this thread to explain better why I need to restrict my users this right - hopefully that will make my dilemma much clearer to you. Thanks you very much for your reply. Thanks! Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] can users be prevented from editing 'RT at a glance'?
Hello List, I did my homework, found nothing, and sent the same query few days ago - will try once again. Is it possible to prevent users from editing or customizing 'RT at a glance' ? That's my original question - assuming it can't be done, which script can I edit directly just to remove the "edit" button? The one next to "10 highest priority tickets I own". And lastly, which script or database record is the information on default fields to display under "10 highest priority tickets I own" stored on? I'd like to try editing those directly - just need to be pointed to the right place. Any help appreciated. TIA, Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] can users not be allowed to edit RT at a glance?
Hello Everyone, My first post on this list. Great community! And the archives have been very helpful helping me find a way to do things like how to set default "RT at a glance customizations" for all users, specially the "10 highest priority tickets I own" part. What I can't find anywhere though is how to set RT so that it will not allow anyone to edit or customize "10 highest priority tickets I own". Is there a way this can be done without manually tinkering with the code? Best regards! Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
