[rt-users] /bin/rt script & permissions
I'm using calls to the /bin/rt script in a perl script to help automate the creation and attributes of queues for projects. I can make a queue, no problem using rt new -t queue set Name='$project_name' I need to assign AdminCC watchers and group permissions to the newly created queue. I've looked in the script, wiki, google and through the RT Essentials book. So far, I'm still unclear on how to do this. Can someone point me in a direction for a resource to clarify the process for me and/or verify that this can be done via this script? Alternatively, I realize I can use the API but I was hoping to learn more about the /bin/rt script and keep my code simple. Kind regards, Diona Kidd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Contributed script: A time worked reporting tool
Drew, I'm interested in viewing your work. Could you catch up with me off list and share what you've done? Thanks, Diona ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade from 3.4.2
I did a fresh install to a new server for 3.8. Worked fine. Then I used the pg to mysql conversion tool, dumped the converted db, copied it over to the new server and followed the upgrade path. When I try to login, I get the following error in my browser. Can't call method "Disabled" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971. And the error "[crit]: No principal for user #2323" in the apache log. Any ideas? I can see that it's likely the PrincipalObj isn't defined but that's about as far as I went with debugging. It's a definitely a data issue that occurred during the update of the older database. Thanks, Diona ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade from 3.4.2
Jessie, Thanks for the reply. You're right. The entire table is empty. If this didn't convert, I wonder what else didn't make it into the converted tables. Diona On Wed, Aug 20, 2008 at 5:59 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote: > > On Aug 20, 2008, at 5:29 PM, Diona Kidd wrote: > >> I did a fresh install to a new server for 3.8. Worked fine. > > > >> Then I used the pg to mysql conversion tool, > > I suspect this stage didn't go as you'd hoped. > > >> dumped the converted db, copied >> it over to the new server and followed the upgrade path. >> > > Can you give me "SELECT * From Principals where id = 2323"? > >> When I try to login, I get the following error in my browser. >> >> Can't call method "Disabled" on an undefined value at >> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971. >> >> And the error "[crit]: No principal for user #2323" in the apache log. > > > >> >> >> Any ideas? I can see that it's likely the PrincipalObj isn't defined >> but that's about as far as I went with debugging. It's a definitely a >> data issue that occurred during the update of the older database. >> >> Thanks, >> >> Diona >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- Knowmad Technologies - Open Source Software Solutions W: http://www.knowmad.com | E: [EMAIL PROTECTED] P: 704.343.9330 | http://www.LinkedIn.com/in/dionakidd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Group management in Queue creation
I need to delegate the ability to assign group permissions to a support manager group. Currently, when a support manager creates a queue, they are unable to assign group rights to the queue. I've look through the wiki and tried some permission settings but have been unable to grant this ability. Can someone tell me which right I need to give the support manager group in order to give this this ability? Thanks in advance, Diona ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
