Re: [rt-users] Problems with rt 3.8.7/postgresql 8.4.2 encoding
Have a look at a thread from last month in rt-devel mailing list: http://www.gossamer-threads.com/lists/rt/devel/90355 Sounds similar, though different. Eynat From: Eliezer E Chávez [mailto:eliezer.cha...@gmail.com] Sent: Monday, 11 January 2010 5:34 AM To: RT Users Subject: [rt-users] Problems with rt 3.8.7/postgresql 8.4.2 encoding Guys: I found myself with the following error (i live in Venezuela, so we expect certain characters like á é í ó ú ñ in mail): [Sun Jan 10 23:51:58 2010] [info]: rt-3.8.7-17334-1263167518-937.8-...@yv-consulting.com #8/129 - Scrip 3 On Create Autoreply To Requestors (/opt/rt/bin/../lib/RT/Action/SendEmail.pm:300) [Sun Jan 10 23:51:59 2010] [info]: rt-3.8.7-17334-1263167518-937.8-...@yv-consulting.com sent To: echa...@yv-consulting.com.ve (/opt/rt/bin/../lib/RT/Action/SendEmail.pm:331) [Sun Jan 10 23:51:59 2010] [warning]: DBD::Pg::st execute failed: ERROR: invalid byte sequence for encoding UTF8: 0xc361 [Sun Jan 10 23:51:59 2010] [warning]: RT::Handle=HASH(0xb89f54c) couldn't execute the query 'INSERT INTO Attachments (Subject, Filename, ContentType, Headers, Creator, MessageId, Parent, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 522 [Sun Jan 10 23:51:59 2010] [crit]: Attachment insert failed: ERROR: invalid byte sequence for encoding UTF8: 0xc361 [Sun Jan 10 23:51:59 2010] [crit]: Attachment insert failed: ERROR: invalid byte sequence for encoding UTF8: 0xc361 [Sun Jan 10 23:51:59 2010] [info]: rt-3.8.7-17334-1263167518-968.8-...@yv-consulting.com #8/129 - Scrip 4 On Create Notify AdminCcs (/opt/rt/bin/../lib/RT/Action/SendEmail.pm:300) [Sun Jan 10 23:51:59 2010] [info]: rt-3.8.7-17334-1263167518-968.8-...@yv-consulting.com No recipients found. Not sending. (/opt/rt/bin/../lib/RT/Interface/Email.pm:342) [Sun Jan 10 23:51:59 2010] [info]: Ticket 8 created in queue 'Soporte [App/Web Server]' by echavez (/opt/rt/bin/../lib/RT/Ticket_Overlay.pm:667) [Sun Jan 10 23:51:59 2010] [crit]: HasRight called with no valid object (/opt/rt/bin/../lib/RT/Principal_Overlay.pm:322) Somebody could pls help me? Best Regards EC P.D. Sorry my losey english! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help Regarding Rotating Log File RT.Log
If you're up-to modifying RT's code, you can use Log::Dispatch::FileRotate instead of Log::Dispatch::File in a new RT_Local.pm file that will override InitLogging() function of RT.pm. Log::Dispatch::FileRotate allows rotation by file size or date/time while retaining a specified amount of previous files. Does not require restarting Apache upon log rotation. Eynat -Original Message- From: li...@up-south.com [mailto:li...@up-south.com] Sent: Tuesday, 06 October 2009 7:48 AM To: Varun; rt-users-boun...@lists.bestpractical.com; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help Regarding Rotating Log File RT.Log Use the standard log rotator Sent via BlackBerry from T-Mobile -Original Message- From: Varun varun.v...@elitecore.com Date: Tue, 6 Oct 2009 11:16:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] Help Regarding Rotating Log File RT.Log ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreatedMonthly Graphs broken with Custom Field parameter?
I,'m sorry I'm replying just now - I had a very large mailing list backlog... I filed such a bug with BPS a few weeks ago. It includes a fix for the problem (add hard-coded main. prefix to some fields in lib/RT/Report/Tickets.pm) http://rt3.fsck.com//Ticket/Display.html?id=13258 CreatedDaily (et al) charts not working when query by CF or by requestor (login with guest/guest) Eynat -Original Message- From: Addam Schroll [mailto:ad...@purdue.edu] Sent: Monday, 16 March 2009 11:04 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] CreatedMonthly Graphs broken with Custom Field parameter? I have a RT 3.8.2 instance setup and I like to use the CreatedMonthly bar graph to see ticket histories. The graph, however, appears to break if you try to use it with a search that includes a custom field parameter. For example, if I search for all tickets in our firewall queue with the Request Type custom Field set to any valid value, I get a blank graph with no totals at the bottom. I also see the following warnings in the RT logs. [Mon Mar 16 20:56:28 2009] [warning]: DBD::mysql::st execute failed: Column 'Created' in field list is ambiguous at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505. (/usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505) [Mon Mar 16 20:56:28 2009] [warning]: RT::Handle=HASH(0x985ec6c) couldn't execute the query 'SELECT DISTINCT COUNT(main.id) AS id, SUBSTR(Created,1,7) AS createdmonthly FROM Tickets main JOIN ObjectCustomFieldValues ObjectCustomFieldValues_1 ON ( ObjectCustomFieldValues_1.CustomField = '7' ) AND ( ObjectCustomFieldValues_1.ObjectType = 'RT::Ticket' ) AND ( ObjectCustomFieldValues_1.Disabled = '0' ) AND ( ObjectCustomFieldValues_1.ObjectId = main.id ) WHERE (main.Status != 'deleted') AND (main.Queue = '4' AND ( ( ( ObjectCustomFieldValues_1.Content LIKE '%Host Add Request%' OR ( ( ObjectCustomFieldValues_1.Content = '' OR ObjectCustomFieldValues_1.Content IS NULL ) AND ObjectCustomFieldValues_1.LargeContent LIKE '%Host Add Request%' ) ) ) ) ) AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) GROUP BY SUBSTR(Created,1,7) ' at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518 Has anyone else run into this issue? Anyone found a workaround or solution? Thanks, Addam -- Addam Schroll IT Security and Privacy Analyst IT Networks Security, Purdue University ad...@purdue.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Wrong order of custom fields - using Postgres
Hi, After migrating from MySQL to Postgres, I've just found that custom fields are not sorted by their queue sort order in Ticket/Display.html. Instead, they are sorted by the CustomField id. CustomFields_Overlay.pm even has a comment at the bottom This doesn't work on postgres. It seems that the SQL query being issued by RT doesn't work in Postgres: SELECT main.* FROM ( SELECT main.id FROM CustomFields main JOIN ObjectCustomFields ObjectCustomFields_1 ON ( ObjectCustomFields_1.CustomField = main.id ) WHERE (main.Disabled = '0') AND (ObjectCustomFields_1.ObjectId = '1' OR ObjectCustomFields_1.ObjectId = '0') AND (main.LookupType = 'RT::Queue-RT::Ticket') GROUP BY main.id ORDER BY min(ObjectCustomFields_1.ObjectId) ASC, min(ObjectCustomFields_1.SortOrder) ASC ) distinctquery, CustomFields main WHERE (main.id = distinctquery.id); (The inner SELECT query produces the correct order, but the outer SELECT query changes the order). Using RT 3.6.6 with Postgres 8.3.0 on OpenSuSE 10.3. Does anyone know if this problem is fixed in some new version of RT/Postgres/DBIx::SearchBuilder? Has anyone implemented a workaround in RT to re-sort the output manually? Thanks, Eynat ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Emailing tickets search result
Hi Jesse, Was this feature published? Thanks, Eynat -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Monday, 11 February 2008 12:27 PM To: Eynat Nir Mishor Cc: 'Todd Chapman'; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Emailing tickets search result On Mon, Feb 11, 2008 at 11:05:00AM +0200, Eynat Nir Mishor wrote: That's my fallback. But I prefer a self-containing email rather than a link. We have something kind of cool along these lines that we're working to get opensourced. I'm hopeful that it will happen this week. Eynat -Original Message- From: Todd Chapman [mailto:[EMAIL PROTECTED] Sent: Monday, 11 February 2008 5:12 AM To: Eynat Nir Mishor Cc: Toby Darling; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Emailing tickets search result Why don't you just email a link to a search so that it runs when clicked? On 2/7/08, Eynat Nir Mishor [EMAIL PROTECTED] wrote: Thanks - it does the job, but it has two drawbacks: 1. It produces very simple textual output. I would like to send a richer HTML output similar to how search results appear in RT. 2. It is hard to customize. I would like to use a template mechanism for easy customization that my occur later in time. Eynat -Original Message- From: Toby Darling [mailto:[EMAIL PROTECTED] Sent: Wednesday, 06 February 2008 7:24 PM To: Eynat Nir Mishor Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Emailing tickets search result Hi Example for usage: every night email the manager a list of all tickets that were created in the past day and how they divide by current status. Simple command line: for s in open new resolved; do echo === $s ===; rt list -s created = 'today' AND status = '$s'; done | mail ... LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] HTTP and HTTPS on same RT server?
I encountered this problem and solved it for RT 3.6.5.
From what I saw, the problem was in RT::Interface::Web::Redirect() function
that is called from html/Ticket/Display.html (and other places). It
redirected the browser to a URL based on $RT::WebURL configuration only. So
it always redirected to a http or https scheme URL based on the
configuration.
I changed the function to redirect to URL based on the current scheme
(http/s):
In file local/lib/RT/Interface/Web_Local.pm:
-- Begin File
package RT::Interface::Web;
sub Redirect {
my $redir_to = shift;
untie $HTML::Mason::Commands::session;
my $uri = URI-new($redir_to);
my $server_uri = URI-new($RT::WebURL);
# If the user is coming in via a non-canonical
# hostname, don't redirect them to the canonical host,
# it will just upset them (and invalidate their credentials)
if ($uri-host eq $server_uri-host
$uri-port eq $server_uri-port) {
$uri-host($ENV{'HTTP_HOST'});
$uri-port($ENV{'SERVER_PORT'});
}
# Explicitly set scheme to http/s according to the current request
coming in
my $scheme = ($ENV{'HTTPS'} == on ? https : http);
$uri-scheme($scheme);
$HTML::Mason::Commands::m-redirect($uri-canonical);
$HTML::Mason::Commands::m-abort;
}
1;
-- End File
Eynat
-Original Message-
From: Danie Marais [mailto:[EMAIL PROTECTED]
Sent: Tuesday, 26 February 2008 12:38 PM
To: 'Oliver Jeeves'
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] HTTP and HTTPS on same RT server?
Can someone perhaps just confirm that an HTTP and HTTPS
combination is
not possible?
Thanks
I don't see why it wouldn't be possible. You can have both an HTTP and
an HTTPS site serving the same pages, and then redirect people between
the two based on certain conditions, probably logged in user, or even
based on a custom field.
Is there any reason why you don't want to use HTTPS for both
SelfService
users and engineers?
I'm not keen to buy an expensive web certificate. SelfService does not
warrant that level of security, but engineers can be instructed to import
the web certificate. And HTTP requires slightly less resources.
My current problem is that by correctly setting the WebBaseURL in
RT_SiteConfig.pm to http or https I can get either one of the two working
but not both at the same time. If http is specified then you cannot submit
replies in https and vice versa.
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Re: [rt-users] Emailing tickets search result
That's my fallback. But I prefer a self-containing email rather than a link. Eynat -Original Message- From: Todd Chapman [mailto:[EMAIL PROTECTED] Sent: Monday, 11 February 2008 5:12 AM To: Eynat Nir Mishor Cc: Toby Darling; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Emailing tickets search result Why don't you just email a link to a search so that it runs when clicked? On 2/7/08, Eynat Nir Mishor [EMAIL PROTECTED] wrote: Thanks - it does the job, but it has two drawbacks: 1. It produces very simple textual output. I would like to send a richer HTML output similar to how search results appear in RT. 2. It is hard to customize. I would like to use a template mechanism for easy customization that my occur later in time. Eynat -Original Message- From: Toby Darling [mailto:[EMAIL PROTECTED] Sent: Wednesday, 06 February 2008 7:24 PM To: Eynat Nir Mishor Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Emailing tickets search result Hi Example for usage: every night email the manager a list of all tickets that were created in the past day and how they divide by current status. Simple command line: for s in open new resolved; do echo === $s ===; rt list -s created = 'today' AND status = '$s'; done | mail ... LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Emailing tickets search result
Does anyone know of a ready-made solution for emailing tickets search result on a scheduled basis? rt-crontool is a good solution if you want to do something (e.g. email) on each individual ticket that matches search query. But I'm looking for one email being sent which contains a list of all the tickets that match the search query (and/or a chart of this). Similar to capturing a snapshot of RT at a glance and sending it by email. Example for usage: every night email the manager a list of all tickets that were created in the past day and how they divide by current status. Thanks, Eynat ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Emailing tickets search result
Thanks - it does the job, but it has two drawbacks: 1. It produces very simple textual output. I would like to send a richer HTML output similar to how search results appear in RT. 2. It is hard to customize. I would like to use a template mechanism for easy customization that my occur later in time. Eynat -Original Message- From: Toby Darling [mailto:[EMAIL PROTECTED] Sent: Wednesday, 06 February 2008 7:24 PM To: Eynat Nir Mishor Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Emailing tickets search result Hi Example for usage: every night email the manager a list of all tickets that were created in the past day and how they divide by current status. Simple command line: for s in open new resolved; do echo === $s ===; rt list -s created = 'today' AND status = '$s'; done | mail ... LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search Custom Field for Today's Date
Thanks Greg - you pointed me in the direction of a solution.
It seems that RT uses Time::ParseDate module whose documentation can be
found here: http://search.cpan.org/~muir/Time-modules/lib/Time/ParseDate.pm
It has a wide range of input it can parse.
The relative to current time include:
now (today)
Yesterday
now - 7 days
Etc.
Exactly what I needed - thanks!
Eynat
From: Greg Evans [mailto:[EMAIL PROTECTED]
Sent: Sunday, 03 February 2008 10:21 PM
To: Eynat Nir Mishor
Cc: Greg Evans
Subject: Re: [rt-users] Search Custom Field for Today's Date
I haven't tried this, but would something like:
AND 'CF.{Appt. Date} = 'now'
work maybe?
I know I am using now in a custom search and it seems to be working for what
I am doing with it and that is just showing all tickets generated that day.
My search is Created = 'now' OR Updated = 'now'
Just checked it and since I am off for the weekend, and currently the only
person creating tickets, it shows 0 results. DOn't know if that would work
for you or not, but it seems to work for me when I am at work.
Regards,
Greg Evans
On Feb 3, 2008, at 5:24 AM, Eynat Nir Mishor wrote:
Hi Darren, list,
6 months later. have you found a solution to this problem?
I too would like to have a saved search that filters by current date (or
current week, or some other date range relative to today).
It seems there's no such code in pure RT.
Has anyone developed it for his own RT?
Thanks in advance,
Eynat
From: Darren Ellis [EMAIL PROTECTED]
Sent: Aug 11, 2007, 4:54 AM
To: rt-users@lists.bestpractical.com
Subject: Search Custom Field for Today's Date
Hi All,
I am using RT 3.6.4 on CentOS 5.0. Everything stock seems to be
working fine.
I've defined a few custom fields, one of which I am using as an
appointment date field. I would like to create a saved search called
Today's Assignments that automatically searches the date field for
today's date and returns matches.
Googling led me to articles that implied that you could use TODAY
or today as a search criterion. As yet I am unable to successfully
make this search work.
I have tried the following date formats in the field:
MMDD (20070811)
MM/DD/ (8/11/2007)
My search criterion line is:
AND 'CF.{Appt. Date} = 'today'
I have also tried:
AND 'CF.{Appt. Date} = 'TODAY'
I looked through my copy of RT Essentials and didn't find the
information I needed there either.
Can anyone help?
Thanks.
Darren
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[rt-users] Search Custom Field for Today's Date
Hi Darren, list,
6 months later. have you found a solution to this problem?
I too would like to have a saved search that filters by current date (or
current week, or some other date range relative to today).
It seems there's no such code in pure RT.
Has anyone developed it for his own RT?
Thanks in advance,
Eynat
From: Darren Ellis [EMAIL PROTECTED]
Sent: Aug 11, 2007, 4:54 AM
To: rt-users@lists.bestpractical.com
Subject: Search Custom Field for Today's Date
Hi All,
I am using RT 3.6.4 on CentOS 5.0. Everything stock seems to be
working fine.
I've defined a few custom fields, one of which I am using as an
appointment date field. I would like to create a saved search called
Today's Assignments that automatically searches the date field for
today's date and returns matches.
Googling led me to articles that implied that you could use TODAY
or today as a search criterion. As yet I am unable to successfully
make this search work.
I have tried the following date formats in the field:
MMDD (20070811)
MM/DD/ (8/11/2007)
My search criterion line is:
AND 'CF.{Appt. Date} = 'today'
I have also tried:
AND 'CF.{Appt. Date} = 'TODAY'
I looked through my copy of RT Essentials and didn't find the
information I needed there either.
Can anyone help?
Thanks.
Darren
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[rt-users] Footer callback not working in Bulk.html and Resutls.html + patch solution
I've created a Footer callback (html/Callbacks/MyName/Elements/Footer/Default) in order to add my own text to the end of every page. I found that the Footer callback wasn't called in Bulk.html and Results.html (both have links to them from the search results page as Update multiple tickets and Bookmarkable link respectively). It seems that the problem is due to over-use of the argument name $Page in RT components. The callback mechanism is coded in html/Elements/Callback. This component takes a $Page argument as the path of the component that triggered the callback. If it doesn't receive the argument (and it never does in the standard shipped RT), it computes it from the callstack. As luck has it, html/Search/Bulk.html and Results.html have a $Page argument as well for a totally different purpose (page number of search result in case of many entries). It has a default value of 1. Therefore, this argument is passed on to the Footer and to Callback and RT tries to look for a callback of a component called 1 instead of Elements/Footer. To fix this, I renamed the argument in html/Elements/Callback to be called $PageForCallback (no need to change anything else since no code ever passes it a value, yet). I actually did the change in a local version of html/Elements/Callback. It would be great if this fix would enter the RT code base. Thanks, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
