[rt-users] Tickets time affected on service contrats
Hi all, I wonder if an extension or some solution exists for managing service contracts, I mean, registering somewhere for a queue and/or a (some) requestor(s), a total time to decrement, and decrementing it with the time spent on tickets of this resquestor(s). Or, at least, report on demand the time spent for this requestor(s). TimeWorkReport seems to totalize all tickets of a queue, right ?. I know that I could create a queue by requestor, but it seems to me complex to manage. Thanks fo any suggestion. Frank
Re: [rt-users] ?==?utf-8?q? Tickets time affected on service contrats
I tried, thanks for the suggestion Matt. But if I need to dig in code to have a sum of times, I think I'll rather try to develop a module to manage contracts ^^ Unfortunatly, no time to learn RT dev for the moment, and no time to dev... If I start such a project, I'll share it. Frank Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny a écrit: Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer wrote: > Hi all, > I wonder if an extension or some solution exists for managing service > contracts, I mean, registering somewhere for a queue and/or a (some) > requestor(s), a total time to decrement, and decrementing it with the time > spent on tickets of this resquestor(s). Or, at least, report on demand the > time spent for this requestor(s). You could set up a "master" ticket and link in the child tickets to it. I'm not aware of any built in mechanisms that will adjust time accordingly between parent and child tickets - but you could certainly add in some code to do that. -m
Re: [rt-users] ?==?utf-8?q? Tickets time affected on service contrats
And, I forgot to say that during my researches, I was wondering if custom fields can help me. Any idea with this ? Frank Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny a écrit: Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer wrote: > Hi all, > I wonder if an extension or some solution exists for managing service > contracts, I mean, registering somewhere for a queue and/or a (some) > requestor(s), a total time to decrement, and decrementing it with the time > spent on tickets of this resquestor(s). Or, at least, report on demand the > time spent for this requestor(s). You could set up a "master" ticket and link in the child tickets to it. I'm not aware of any built in mechanisms that will adjust time accordingly between parent and child tickets - but you could certainly add in some code to do that. -m
